Firehouse Doors

VERY WELL....I RECOMMEND A ++

It went well. No problems.

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The price was right, the service was on time, professional, door works perfectly, and has for the last 3 1/2 yrs. I am now having them quote on a replacement door for the pole barn.

The gutters above my front door leaked & FD attempted many times to reseal them. Ultimately, they hired Livingston Gutter (LG) to reseal the gutters in this area. LG was able to obtain a good seal on the gutters above my front door sometime in 1/2005. In 11/2010, I contacted FD to explain the gutter seals above my front door were no longer holding. Mike Witt indicated I should contact Dan at LG to have the area re-sealed. Dan evaluated the work in late 2010 indicating the area needed to be dry. I contacted Dan in Mid-March after the area had dried. Dan arrived on 3/29/2011 to repair this area. I sent the following email on 4/14/2011: Hi Dan, I am writing to ask if you had an opportunity to check the scratch on my front storm door glass. Per our conversation on 3/30/11, I explained how I found a scratch in the center of the door glass after your work on 3/29/11 re-sealing the gutters above that front door. This scratch was not present prior to your work. You indicated during our conversation that you would stop by to look at the scratch the next day. Since that conversation, I have found, at least, 5 beige colored gutter screws (and some metal debris) in my driveway and landscaping. 2 of the screws ended up in my vehicle front tires. The damage to the tires was not repairable and the tires have been replaced by Belle Tire. I also found debris (shingle stones and hornets nests) in my landscaping, which I cleaned up. I am happy to report that per the last 2 rainstorms, the gutters in that area have not leaked. However, the rain was pouring over the gutter covers because the tabs to the gutter covers were left bent out after your visit. So, I spent some time bending them back in so the rain would be allowed into the gutter. I have sent an email to Mike at Firehouse Doors to find out if replacement gutter covers could be obtained for this area. I appreciate your efforts to fix the leaking concern that developed after the original work was done. However, I am concerned and not happy with the efforts and expense I needed to employ to clean up after your work. Please contact me to advise how these concerns will be rectified. Thank you, On 5/4/11, I sent this email: I have not heard back on the concerns I listed in the email below. Since this email was sent on April 14th, a 3rd beige gutter screw has been discovered in the tire of a friend after visiting my home. I will be filing a report with the Better Business Bureau on May 12, 2011 unless other arrangements are made to rectify the concerns listed in this email. Thank you, filing the complaint with the Better Business Bureau, I asked for the following resolution: I would like $348.00 for the work and expense involved in cleaning up and repairing the items damaged. The replacement of my storm door glass will cost $148. I am asking for $100 for tire replacement, as there was at least, 6 months worth of wear and time left of the tires that needed replacement. I would like $100 for the time involved in clean up of the debris, removal of screw from my friends tire and time to repair the bent tabs on the gutter covers. The Better Business Bureau denied my complaint indicating the concerns are outside their purview.