Mark Group

The team from Mark Group was extremely punctual, friendly and professional. I purchased an AngiesList deal for an energy home audit for $75, and Pat O'Connor of Mark Group came out the following week. He conducted a complete inspection of my home, including a blower door test, to determine the air leakage in the house and where most of the energy loss was occurring. I received a thorough report and cost estimate for repairs about a week later. I chose to hire Mark Group because the estimate seemed fair for the amount of work to be done, and my experience with Pat was very positive. The best part is the available financing using a State of PA energy loan with very low interest rates. The installation team came to do the work a few days later. They air sealed all walls in the home and installed insulation in several areas of the home. The guys were very professional and cleaned up all areas at the end of the job. This winter will be the real test to determine how much the energy improvements really helped, but I would hire Mark Group in the future and would request the same two installers who did the work.

Very smooth. Professionally done.

On time. Professional. Excellent service.

Professional service, prompt, efficient.

Great service, communication, friendly installers and clean.

The price was appropriate for the service. The auditors that visited the house were professional and knowledgable. They took their time to take detailed notes and discuss questions/concerns. However, the report that was produced and delivered as part of the service was very sparse. Lots of generic info, but very little specific info. Parts of the report were inaccurate or left blank (ie, appliances). The product did not reflect the quality of the in-person service. Also, there was some miscommunication that continued to take place regarding how or to what extent Mark Group would help facilitate financing from state programs to install high-efficiency HVAC systems (based on the audit report). Overall, it was a mixed experience with both positive and negative aspects.

Audit was conducted timely and in a professional manner. Audit uncovered a problem in the venting of a newly installed hot water heater. Recommendations to increase energy efficiency were provided. Mark's estimate to increase efficiency was high compared to other installers so I chose not to use them and for that reason, would not use their services in the future. Also, shortly after the audit, I experienced several personal problems and asked them not to contact me until I resolved them and contacted them. They chose to ignore my request.

After my initial "C" review, without work being done, Gordon from Mark Group contacted me immediately. He offered to have his crew remove the floor in The crawl space that had been holding up the project at no additional cost, even though the original estimate waa over a year ago. We scheduled the work immediately. The crew was on time, extremely polite and very neat. They went above and beyond, removing old building material from the space we didn't know was there and showing us to how to change the air conditioner filter. They showed us the results, explained everything, and refused to make fun of my fear of the crawl space. A very positive experience all around. Will look forward to seeing how this impacts our energy bills and overall comfort. They clearly place a high value on customer satisfaction.

All went well, and I would not hesitate to use the Mark Group again in the future.

I really appreciated the up front education that helped me understand what they were doing and why. I am excited to see results.

oing it anywayI was looking for someone to come in and insulate my house as my gas/electric bills were going through the roof. After researching what's available on the market i decided to hire Mark Group to do the job. So some time in early December I contacted the firm and had a sales guy come out promptly to do the job assessment. I have to admit i was pleasantly surprised with the knowledge level of these people and after i got the quote i decided to pursue the contract. And here is where i had some disappointment. I had to call the firm 3 times with 6 weeks to get the status on my insulation, to no avail. I was angry and frustrated with how reluctant and careless these people were with a customer. Finally, Jeff Kroupa contacted me at the end of January as he inherited my file from whoever was handling (or not handling) it before and things started falling into place. He was extremely helpful and responsive, helping me go trough numerous scenarios and finally in the middle of march things were completed. Things for you to look at right before the installation team leaves: 1. look at the damage in the ceiling - there are places where it would seem someone hit a hammer from above into the ceiling 2. If you have spot lights embedded into the ceiling - make sure its not pushed out into the room from the roof Otherwise, the team is excellent and friendly. So, I called Mark Group again and asked them to come in and fix the damage. To my surprise, they scheduled an appointment very quickly and send two guys to address the issues. They fixed the pushed out spot light quickly and professionally, but speckling is surely not their strong suit. They tried to fix and paint the ceiling spots, but I would have been better off doing it myself. (as I ended up re-doing it anyway)

The energy audit resulted in a detailed report that showed areas of my home where energy loss was occurring, areas that were fine as is and a line item proposal for making energy improvements. The blower door test was especially interesting and really showed the amount of energy loss I was experiencing, some of which I knew about and others that I didn't. The proposal for the work was much more reasonably priced than I expected, and energy loans are available to finance the improvements. I am preparing to schedule the work now.

Great job and great guys doing the work.

On 3/30/13 Tom Mooney from the Mark Group came to our house to give us an overall assessment of the state of the insulation in our house and to draw up plans for making improvements. Tom was very knowledgeable and had several good suggestions for things we could do to reduce our energy use. Following his assessment he drew up a proposal to add insulation to some of the outer walls of our house as well as adding insulation to our basement and crawl space. The overall plan came to about $6600 which is more than we wanted to spend on the project. We contacted Tom via email on 4/9 to see if we could go ahead with only part of the project (crawl space and exterior walls) with the idea of revisiting the remaining areas in the future. We also asked if an install date of 5/3 was available as I was planning on taking that day off of work . Tom replied right away that we could go ahead with the parts of the proposal we wanted and said he would send us a revised proposal. After not hearing anything back or receiving the modified proposal I again emailed Tom on 4/15 to confirm that we were on for the 3rd. He replied that we were and that we should expect to receive the modified proposal by the end of the week. We never received the new proposal and no one came to the house for the install on 5/3 as we had agreed via email.

The apointment to do the audit was done on time and in a professional manner. The phone review of the audit was presented well and was worht my time.

My house had about 3 inches of insulation in the attic, and there were sections that were completely bare. A neighbor recommended the Mark Group, and they were great! 2 employees arrived for the initial consultation, and described all sorts of methods for making the house more energy efficient. They looked at all doors, the basement, the hot-water heater and furnace, and the attic. At the end of their audit, they discussed options; it was decided based on budget that the attic would be the best place to concentrate on. The workers arrived on-time, were very courteous, and proceeded to seal and foam any electrical connections in the attic. They wrapped the pot-lights in special insulation pods that were sealed, and they installed a bathroom fan vent through the roof, which was properly insulated. Finally, they put in a lot of blown-in insulation, cleaned up and left. They walked me through every step of the way, and let me see how things proceeded at various stages. Everything looks great!

We will probably use them. We just aren't ready to use them yet. We haven't decided not to use them yet. We're just waiting until we can do the actual work. They were good. They came quickly and responded well quickly. They were very helpful and professional when they came to give us the estimate.

Had a very nice sale person Gordon. Who did every evaluation. We deeded on attic insulation job. All went fine.

The two installers arrived exactly at 8 a.m.and began unloading the material for set up and installation while making sure carpets were covered and no damage was done in the living area of the house. They let us know what they were doing during the different phases of the job and were very knowledgeable and explained all our questions well. The clean up was excellent and we were very satisfied with the job performance and quality of work. We already have seen a savings in our heating bill ! Pleasant, knowledgeable and efficient workers!

Process went very well. After purchasing the deal I was called a day later to set up an appointment. Technician was on time and sat down and went over the process before beginning. Within 10 mins he found a major opening in my wall while looking in the attic and explained that this alone would address the drafts in my main room. Further explained that attic insulation was very low (R9) and would recommend (R-49) or more. Also explained in detail air sealing and what they would do if hire to perform the work. Assessment went well but did have to follow up on the report a week later before receiving it.

Went smoothly, took 5 hours. Procedures explained and final product shown to us. Drop cloths and boot covers used. Installers were friendly and professional.

Really appreciated the expert advice. Punctual and courteous. Definitely helped us in pin-pointing where we could improve our energy savings.

I would say that he did everything in a very professional manner. He found very few problems. A complete report was sent to me a few weeks later.

We purchased the Energy Efficiency Audit as one of the "Big Deals" on Angie's List. Since we live in an old, leaky house, we have wanted to have an energy audit conducted for several years, and the great price offered through Angie's List sealed the deal. Our energy auditor, Pat, was really great. He was on time, very personable, and extremely knowledgeable. While he conducted the tests, Pat explained what he was testing for and gave us some preliminary results and suggestions. We really learned a lot about the house from him and he had some great ideas to make our house more efficient and comfortable. About a week after the audit was completed, Pat sent us a report detailing his findings and his recommendations. I liked how the report broke up the recommendations into smaller projects along with estimates for the work (estimates were provided for the work that Mark Group can do but, of course, not for the things that they don't do, for example, window replacement). We liked this a lot because we have to do these energy improvements in phases.

I was happy with the job. They went beyond my expectation for as the amount & of thought and also work that went out the job.