Plumbing, Heating and Air Conditioning, Drain Cleaning
About us
We have been setting the standard for professional service in the metro Detroit area since 1937. We have built our reputation by always looking to do the right thing for our customers, our company, and our community. Our team of heating, cooling, and plumbing experts continuously trains to ensure what we solve our customers' problems in a timely manner, offering great options -- and extending a Real 100% Satisfaction Guarantee. We strive to create lifelong customers and raving fans! License no - MI Plumbing Lic. # 8106666. MI Contractors Lic. # 7100232. See website for cost & other details.
Business highlights
88 years of trusted experience
Family Owned & Operated
Services we offer
Furnace Maintenance
Air Conditioner Maintenance
Plumbing Maintenance
Water Heater Maintenance
Drain Unclog
Drain Repair or Replacement
Replace or Install Air Conditioners
Replace or Install Furnaces
Replace or Install Boilers
Replace or Install Whole Home Humidifiers
Replace or Install Air Filtration
Late Saturday evening we found a couple inches of water in our furnished basement. We tried everything to the point of shutting down all water coming into the house. It was then that we realized the water was flowing in vs out of our sanitary drain. Called for Service to determine the issue. Tony snaked out drain to city main and found no blockage, but the water kept coming in. He went outside to find the main and sanitary drain. Determined it was a city blockage. Tony knew who to call to get the city to respond. Stayed with us as we dealt with the city responders do their investigation to intervening for us to make sure that they came out to remove the blockage. He continued to remain to make sure that all water was removed. He also recommended an organization for the cleanup and put us in touch with them that morning. This was a serious situation with contaminated water which could cause life threatening illness coming into our home which needed to be dealt with. Nice to work with such knowledgeable and caring people and were thankful that Tony was on call that night.
Description of Work: Emergency after hours service of water in basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$165
Kit R.
03/2016
5.0
plumbing, drain cleaning
 + 0 more
FINALLY! A plumber with the patience to find and fix the problem! We've hired two other plumbing companies to unclog a tub/shower drain and it was never done right until JOHN CHRISTOPHER of Thornton & Grooms came along! John was finished but tub still wasn't draining well, so he took everything apart, inluding the plate on the tile where the trap is located. After many efforts, he snaked not only the drain but the trap and out popped the plastic cap of a shampoo bottle! THAT was the problem but no one before had taken the time to try. Great guy, great job. Highly recommend this company.
Description of Work: Unclogged tub/shower drain that TWO other plumbers were unable to do!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Response from Thornton & Grooms Heating, Cooling, & Plumbing
John works very hard and promises his best to each and every customers. We're glad he was able to help and solve the problem. If there's anything else we can do for you, please don't hesitate to let us know!
Martin K.
02/2016
5.0
heating & air conditioning/hvac
 + -1 more
Spurgeon, the heating technician, was first rate. He is courteous, friendly, professional and efficient.Would welcome him back anytime.
Description of Work: Furnace check-up
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for sharing your feedback of your time with Spurgeon. He is a great member of the team that continues to grow here.
Fred A.
01/2016
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
I was given three options for various levels of repair. All three were explained in great detail. James also explained the rationale for and against investing in a furnace that was 16 years old. At a certain point it doesn't make sense to do that. I choose the middle option. The furnace worked for several days but we then the blower motor ended up failing after all. We thought it had a 50/50 chance of working for another year or two, but in the end it just didn't. I could have replaced that from the start based on James recommendation, but chose not to. After James came back to address the blower motor, he also removed some parts to inspect the heat-exchanger. He talked about this on day one that there was an issue with this component that was known to fail and the manufacturer was providing a significant rebate if it was indeed failing. In the end we decided to take the rebate combined with a credit that Thornton & Grooms gave us for what we had spent so far towards a new furnace. The next day, the install team was there and installed a brand new high efficiency furnace. Wow. Can't believe how quiet it is. Then entire team, from James to Adam to Doug and Dave was just top notch. Even from my first experience of calling in for service, I was regularly kept informed of when the team would get there. The team laid down drop clothes over the entire path they were working in, and all were very personable and professional. Obviously no one likes to have to replace a furnace and spend thousands of dollars. But these things wear out and because everything was explained so clearly, it just made sense. Having a first rate company install the furnace and knowing they have a stellar reputation for standing behind their work makes all the difference! Thanks everyone! Kindest regards, Fred and Lisa
Description of Work: Initially tried to repair our furnace, but in the end it just made sense to replace it with a new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Thornton & Grooms Heating, Cooling, & Plumbing
We couldn't ask for more! Thank you so much for your amazing feedback, I'm so glad that we were able to provide the utmost quality service. This is what we strive to do each and everyday. If there's anything we can follow up on for you, please don't hesitate to let us know. We're honored that you chose us!
Shannon P.
01/2016
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Responded extremely fast when our furnace went out on one of the coldest days of winter. Called them for a second opinion, as the first provider had to order a part and couldn't give us a return date. James at Thornton & Grooms came out right away and had the motor we needed on his truck! Same day service!! Very professional & knowledgeable. Highly recommend!
Description of Work: Replaced the motor on our furnace
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Thornton & Grooms Heating, Cooling, & Plumbing
I'm so glad James was able to solve your furnace issue. Having particular parts on the truck can be tricky but we try our best to have fully stocked trucks that carry what our customers need most. Thank you for sharing your feedback!
Mary Lou P.
12/2015
5.0
plumbing
 + -1 more
The new cartridge was installed despite some difficulty getting the defective cartridge out of the faucet handle. John was able to complete the job without damage to the faucet and without taking much time to complete the job.
Description of Work: We had a defective cartridge on a new faucet set. We were able to secure a replacement cartridge and Thornton sent the plumber who did the initial installation back to replace the cartridge. John is a real professional, showed up on time and did a great job, which is the level of service we have come to expect (and receive) from Thornton & Grooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you so much for placing your confidence in us as we service your home. We're glad to be able to provide you a higher standard of home service. And thank you for taking the time to give us your feedback in the hustle and bustle of the holiday season, it is very appreciated! Happy Holidays!
Patrick H.
12/2015
5.0
heating & air conditioning/hvac
 + -1 more
Our furnace stopped working the first cold/snowy day of the year. Yusef came out to our house within 2 hours of calling. He is very pleasant and informative. He made it a point to show me how he diagnosed the problem (broken transformer) and was able to replace it immediately for a very reasonable cost.
Description of Work: Emergency furnace repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Murphy's law of course! But, we're glad you gave us a call and we were able to solve the furnace problem for you quickly! If there's anything else we can do, be sure to let us know. And thank you for sharing your experience!
Julie F.
12/2015
5.0
heating & air conditioning/hvac
 + -1 more
James was great! We'd use him and Thornton and Grooms again.
Description of Work: Replaced thermostats and humidistats to help the HVAC system work better.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,090
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Having ongoing heating issues that no one can fix can be more than frustrating. Thank you for calling us and letting James fix the problem. We're glad you did. If there's anything else we can do, we'll be here when you need us.
Guy B.
12/2015
5.0
drain cleaning, plumbing, wells
 + 1 more
Tony did a great job. He was thorough and completed the job in a timely manner. He also called to get a camera to review the drain for unseen issues.
Description of Work: Cleared the sump drain between the house and the street.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for sharing with us your experience. We're glad we could help and get your sump pump flowing properly once again. Thank you for choosing us!
Robert H.
11/2015
5.0
heating & air conditioning/hvac
 + -1 more
Brian was very professional, worked quickly and helped us out of a rough situation. Our furnace was working again in less than 24 hours from the time we noticed an issue. Very happy!
Description of Work: Investigated furnace issue, identified a faulty motor, quoted a price, fount the part, installed it and got the furnace back up in running.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from Thornton & Grooms Heating, Cooling, & Plumbing
We're so glad you're happy with the work Brian did at your home and excited that you shared it with the Angie's List community. Thank you for choosing Thornton & Grooms!
Sharon R.
11/2015
5.0
heating & air conditioning/hvac
 + -1 more
The first unit I purchased and installed was a 13 SEER Carrier, and it was a real lemon. It was the noisiest thing with all kinds of problems. T&G worked diligently to determine it was a faulty unit, but Carrier dragged their feet resolving their side of the issue. As a result of Carriers product and actions I upgraded to a 14 SEER Lenox and love it. T&G worked tirelessly to make me a happy customer. Their service tech Mark was very knowledgeable, professional, and couldn't have done more to try to fix all the problems that I encountered, first with the horrible Carrier unit, then with the digital thermostat that was not properly communicating to my variable speed furnace. Mark made absolutely sure all T's were crossed and I's dotted throughout. I can't speak highly enough about this company. I feel they are honest, trustworthy, very knowlgeable, and work hard to satisfy. The Service Manager Adam made sure I was taken care of with what felt like priority status. It's hard to want to change service providers when the one you have had for a long time is also a good company, but T&G offered me a great price, had a great honest salesman, and followed up with great service. I'm glad I'm their customer!!
Description of Work: T&G installed a new AC and digital thermostat.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Response from Thornton & Grooms Heating, Cooling, & Plumbing
It's our honor! Thank you so much for your patience and understanding while we worked through the issue. We offer written guarantees like our 'No Lemons' guarantee because, despite how rare the occurrence, it can happen and we assume the risk so that you don't have to. Thank you for sharing your experience and your feedback!
William M.
10/2015
5.0
heating & air conditioning/hvac
 + -1 more
Services performed perfectly, explained as the process unfolded, and for a more-than-fair price.
Description of Work: Did periodic maintenance on an unusual boiler for our radiant heat system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for your glowing feedback, we truly appreciate it! If there's anything else we can do for you, please don't hesitate to let us know!
Andrew L.
10/2015
5.0
plumbing
 + -1 more
I purchased their program. They are perfect. They are courteous, cleaned up when they were done.
Description of Work: 3 toilets were in need of repair. Flap was broken.
Rating Category
Rating out of 5
Yes, I recommend this pro
$120
Response from Thornton & Grooms Heating, Cooling, & Plumbing
I'm so glad you had a great experience with our office and Jon V. We're truly humbled by your praise. Thank you for taking the time to give your feedback, it is greatly appreciated. If there is anything else we can do for you, please don't hesitate to give us a call. 248-644-7810
Justin E.
10/2015
5.0
heating & air conditioning/hvac, plumbing, water heater repair
 + 1 more
Prompt service, professional staff, a few small mistakes were made in the installation - but their follow up went above and beyond to take care of it immediately. Our new system is great.
Description of Work: New HVAC, air conditioner, humidifer, filter system and hot water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Response from Thornton & Grooms Heating, Cooling, & Plumbing
We're honored that you chose to work with Thornton & Grooms, so it's our goal to leave you 100% Satisfied. Our guarantees are real and in writing for situations like yours. Although we'd like every job to go perfectly, there's a chance that it won't so we want you to know, beyond the shadow of a doubt, that we'll take care of you and your home and make it right. Thank you for sharing the experience you had with our company, its much appreciated. ... if there is anything else we can do for you, please don't hesitate to let us know!
Jeff R.
09/2015
5.0
drain cleaning, heating & air conditioning/hvac, plumbing
 + 1 more
Michael did a great job. He quickly diagnosed the problem and fixed it. I also renewed my yearly service agreement, reason the cost was high. My only complaint and it was not Michael's fault, was that they were supposed to have someone there between 12:00 and 4:00. The technician did not arrive until 6:30 and I had to call twice for an update.
Description of Work: A/C was leaking water, it turned out to be a simple fix. Clogged drain pipe and the filter needed to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$300
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you so much for sharing your feedback. I'm so sorry you had to wait and had to inquire without proactive updates from our dispatch team. We appreciate your feedback and will use it to improve our business. If there's anything else we or Mike can do for you, please don't hesitate to let us know.
Virginia G.
09/2015
5.0
drain pipe, drain cleaning, plumbing
 + 1 more
Sold us annual service plan that saved us money & provides additional drain cleaning & discounts on future work.
Response from Thornton & Grooms Heating, Cooling, & Plumbing
We're glad to be of service today and in the future. We appreciate your feedback and will always be open to it. We set a bar for ourselves to provide 5-star service and want to encourage open communication to make sure that is always what we're providing. Thank you for joining the T&G family, we look forward to the opportunity to serve you.
Craig H.
09/2015
5.0
plumbing
 + -1 more
Being a long time customer of Thornton & Grooms I have always been pleased with their service over the years. I am a bit surprised that they have been able to keep such a consistent core of excellent service technicians but they continue to do so. Robert R. who came out this time was friendly, professional and answered all my questions in easy to understand terms. His work was quick, professional and performed correctly and to my satisfaction. Once again I am a satisfied customer and I will be a returning one. Thanks T&G Craig H.
Description of Work: Flushed hot water tank, changed pressure relief valve and did a toilet rebuild.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you so much for your glowing feedback. It is truly a goal of ours to get the best people with the best experience. Our culture is important and team players like Rob that care about our customers make us great. We appreciate your loyalty! Thank you again!
Mary Jane G.
09/2015
5.0
plumbing
 + -1 more
Very good at pointing out problems & potential problems. Repaired things that needed immediate attention & quoted prices for things that could be put off for a while.
Description of Work: Plumbing inspection, repairs & replacements
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for taking the time to share your feedback with us. We're more than happy James was able to handle your plumbing inspection and necessary repairs right away for you. We'll be here if you need us, for sure. 248-644-7810
Martin K.
07/2015
5.0
plumbing, heating & air conditioning/hvac
 + 0 more
On time arrival. Thorough analysis of problem. Quick solution. Mark, the service technician, was pleasant, knowledgeable, helpful. Excellent experience.
Description of Work: Restored service to A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Lisa N.
07/2015
5.0
plumbing
 + -1 more
Thornton and Grooms was immediately responsive. They sent someone over within a few hours of my call. (I had tried 2 plumbers previously...multiple calls ...no response) They were knowledgeable, patient and did an excellent job. I would call them again without hesitation.
Description of Work: We had 5 gas leaks in our pipes in the basement
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
James T.
06/2015
3.0
plumbing
 + -1 more
Mike Fitspatrick was very helpful, in response to problems encountered. It seemed there was lots of errors done by the rest of the of the people at "T&G". They had a week to reserve the proper equipment. They got the wrong digger first and that slowed them down, when they got to my house, to start to dig. They did not seem to know the scale of the operation. If they knew, they did not inform me, where the digger was going to escape to. It seemed reasonable that the digger leave the way it came in. The digger left by the back part of my lot, over an off street parking pad; after it came in over the neighbors front grass. I got the idea that, that was an oops. They did not communicate to me well where the hole would have to be dug with any specificity, and what parts of the fence needed to be removed. When I wanted to put a concrete pad in the back of my house lot. I had to submit a drawing with measurements, to the City Zoning Board, of what I wanted to do. It seems reasonable to me I should get the same communication style as I have to give the City of Dearborn. I had to ask, pry from them, what fence pieces needed to be removed. I mean to say that I used this rating service, "AL" to get a questionable rating, before they even started digging, to get some attention. from "T&G". You might call it site plans. They removed more additional fence, and posts, as the job progressed. If I did not have a rear access to the service ally next to my house, I would have had to repair two fences, not just one. I feared making my next door neighbors, into a group of people who would hate me, while I tried to fix part of my house I had to rattle "T&G's," cage, by getting a message to Angie's List; which then went to a "T&G" boss, for some idea of how my neighbor's fence was going to change. This seemed to add to a general lack of communication on their part, about how the homeowner, me, was to accommodate the contractor. I wondered, what rating to give them? Never having done this job before on the house. It was nerve racking. 1. Got to Do this to stop damage to the house. 2.Cost. 3. Having to disrupt my neighbors, and their fence. Having to reinstall a fence that I did not put up, Mostly by my self. I know contractors want large jobs, not just weak excuses to go to someone's house. Most interesting was the settling needed for the earth on top. When was it ok to start putting up the fence? Was the fence going to collapse as the back yards convulsed? I was left with a huge lump of dirt more than when I started. How is this going to be fixed? If the contractor did work inside my house, he would have had to take all the broken old stuff with him. The stuff that was not the new concrete or the new pipes.
Description of Work: Patched sewer coming out of under the house. and relined the connector to the city sewer.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0
$22,900
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Sir, I'm so sorry to hear of the poor and miscommunications that took place while we worked at your home these past few weeks along with other frustrations. Thank you for sharing your feedback for us to see fully. Although this project is complete, if there is any way to make it right or make you happy or follow up on anything for you, we want to do that. Please give us a call 248-644-7810.
Stephanie H.
06/2015
5.0
heating & air conditioning/hvac
 + -1 more
Very professional and prompt. quickly diagnosed the issue. Cleaned the A/C unit, and noticed there may be more issues with the new unit and recommended a full inspection.
Description of Work: Fixed my 2-year old air conditioning unit!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
richard K.
05/2015
5.0
heating & air conditioning/hvac
 + -1 more
Went great! This company made up for a previous mistake with nothing but first rate service! This has been the best company I have used on Angie's List!!!
Description of Work: New AC unit
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Thornton & Grooms Heating, Cooling, & Plumbing
Thank you for giving us your feedback and the opportunity to make things right. If there is anything else we can follow up on for you, please don't hesitate to let us know. Thank you, again!
Karl S.
04/2015
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
Thornton and Grooms staff is always courteous, professional, knowledgeable and on time! Love these guys!
Description of Work: AC tuneup
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Craig H.
04/2015
5.0
plumbing
 + -1 more
Thornton & Grooms have done my plumbing and boiler hot water heat servicing since 2010, I have always been very satisfied with their work. Mark Hooton (who has worked on my boiler in the past) was out today and he is excellent in both the quality of his work and explanation of what needs, or does not need to be done. He also set up an appointment with Keith Smith (replacement specialist) for a boiler replacement quote as mine is 20 years old and he thought it smart if I knew my options. Every person that I have dealt with at Thornton & Grooms has met my expectations for helpfulness, honesty, and quality of their services.
Description of Work: Mark Hooton gave me an estimate on boiler repair and due to age of boiler system his thoughts on possible replacement.
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Service Categories
Plumbing,
Heating and Air Conditioning,
Drain Cleaning
FAQ
Thornton & Grooms Heating, Cooling, & Plumbing is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 4:00 PM
Thornton & Grooms Heating, Cooling, & Plumbing accepts the following forms of payment: Check,CreditCard,Financing Available
Thornton & Grooms Heating, Cooling, & Plumbing offers the following services: Furnace Maintenance
Air Conditioner Maintenance
Plumbing Maintenance
Water Heater Maintenance
Drain Unclog
Drain Repair or Replacement
Replace or Install Air Conditioners
Replace or Install Furnaces
Replace or Install Boilers
Replace or Install Whole Home Humidifiers
Replace or Install Air Filtration