Founded 2007 • With Angi since April 2008
Service Provider ResponseThank you very much for taking the time to write this review!! We appreciate you recognizing the work we put into your floors, and the kind words you used to describe our craftsmanship. I am always so happy to hear the feedback from my customers, but I am even happier when my efforts on the project are appreciated! It was such a pleasure to work with you and your wife and I am very pleased to know you are also equally happy with the final outcome of your floors. Enjoy your new floors!
Service Provider ResponseWe just double-checked our email from beginning of December and did not see a message from you. I am actually surprised to see your review on here, but not a message from you directly through Angie's List because usually members message us directly and we get the email right away. Either way, I'd like to note that this review is not based on services rendered.
Service Provider ResponseHi [Member Name Removed]! Thanks so much for taking the time to post this review, we really appreciate your kind words! It was a pleasure working with you, and we hope you enjoy your new home! -Victor
Service Provider ResponseI think the most important job the customer has before starting any home project, is to research the companies they'd like to work with thoroughly, and to ask whether the team(s) will be able to carry out the respective projects from beginning to end. We are NWFA certified installers, sanders and finishers, and we always follow NWFA guidelines. The correct installation of new hardwood floors is as important as having a good foundation on your house. We have no way to know how the previous company installed your new floors. I really wish you would've reached out to me sooner so we could've had a successful outcome, and you wouldn't be in this position now.
Service Provider ResponseHi [Member Name Removed], Please check your spam folder. We already emailed you back and responded to all of your inquiries on May 2nd, 7th, and 8th. I also came to your house on May 11th for an in-home estimate where I explained to you once more, just as I did in the emails, what I can do for you. I hope you see our response this time.
Service Provider ResponseI am not sure how this review came through, since no work was performed at this address. Anyways, I am very sorry you feel the way you feel because truthfully, you are not upset with me. You are still frustrated with the previous contractor, and even more upset that your floors are not the way you wanted them to turn out. As a homeowner, I completely understand your viewpoint and I would feel the same way. However, from the very short time I was at your home, that conversation was enough to cause your breaking point. The reason why I provide free in-home-estimates is so that I can evaluate the project in person. I expect that customers are able to accept when I say yes, or no. Like I mentioned at your house, I did not want to be stuck between your previous contractor and you, therefore I did not feel comfortable providing you with a quote. From your review, it is apparent you are still finding it hard to accept that I said 'no'. I sincerely hope you are able to find a company that can redo your floors and give you the peace of mind you deserve.
Service Provider ResponseI always assume that if a job wasn't performed at the customer's home, it is difficult to correctly judge much of the company's values, level of knowledge, and professionalism. For the majority of the time, I have customers which are clear on what they want to have done in their home. The areas they want covered in the project are the same in our communication before the free in-home-estimate, and during the free in-home-estimate. Those who typically change their minds in the time between our last communication and once I arrive at their home, are usually not very sure of what they want to have done so that insecurity becomes frustration taken out on the hardwood flooring professional and thus, does not give start to a healthy purchaser-seller relationship.
MICHIGAN HARDWOOD FLOORS SERVICES is currently rated 4.8 overall out of 5.
MICHIGAN HARDWOOD FLOORS SERVICES is open:
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 8:30 AM - 6:00 PM
MICHIGAN HARDWOOD FLOORS SERVICES accepts the following forms of payment: Check
Yes, MICHIGAN HARDWOOD FLOORS SERVICES offers free project estimates.
No, MICHIGAN HARDWOOD FLOORS SERVICES does not offer eco-friendly accreditations.
No, MICHIGAN HARDWOOD FLOORS SERVICES does not offer a senior discount.
No, MICHIGAN HARDWOOD FLOORS SERVICES does not offer warranties.
MICHIGAN HARDWOOD FLOORS SERVICES offers the following services: DUSTLESS SANDING using Bona Truck-Mounted Atomic Trailer - hardwood floor installation - hardwood floor refinishing - exotic hardwood floor installation & refinishing - hardwood floor sanding - hardwood floor stair refinishing UV Floor Curing - fast dry & cure time allows for immediate traffic - extremely durable - Low VOC
We specialize in all phases of hardwood flooring services and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
We are an Advanced carpentry business. We provide all rough carpentry needs, we do new construction, additions, porches, and gazebos as well as garages. Labor and material can be quoted out.
• Full Flooring Replacement of flooring and carpet only. NO REFINISH OR REPAIR OFFERED . We do not install products that are not purchased from World of Floors. Established in 1997, World of Floors® - 800-3-floors - has been Michigan’s largest and best value flooring retailer as well as shop at home specialist in carpet, laminate, hardwood and luxury vinyl tile. World of Floors® offers the best quality products at unbeatable prices with our low price guarantee and lifetime installation warranty*. The brands we carry include StainMaster, Mohawk, Shaw, Armstrong, and many more. World of Floors makes your flooring experience enjoyable and as easy as 1-2-3.