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Empire Today
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Carpets or Rugs - Clean at Home,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4128 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 20% | ||
| 2% | ||
| 2% | ||
| 8% |
Showing 26-50 of 128 reviews
David A.
Sep 2015
unknown
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We regret that you did not enjoy your experience with us, and we would like to help make things right for you. Please contact us at [email protected] if you would like to discuss the situation further. Thank you."
Marc H.
Aug 2015
Our family room flooded and we needed to replace our laminate floor with carpet. The Empire sales representative came to my house and showed me sample carpets. I then decided to get a few more estimates by going to Home Depot and Art Vann. A few days later, Empire customer service called me to see if I was going to use their company. I explained that Art Vann had offered me a better deal. Empire stated that they would give me the best price. Because of our flooding issue, we needed a new transition strip from the laminate floor to the carpet as well as matching base boards. The representative agreed to throw this into the contract. When I asked if that could be emailed to me, I was told they only had internal email and the representative would have to meet me at my house again. The next day, the salesman came out to the house and started filling out the contract. When I told him about the transitions and base boards, he stated that he did not think that was correct. He could not call the representative and I ended up reaching her from my caller ID. She agreed that she made a mistake by confusing base boards and quarter round. The salesman ended up spending three hours at my house trying to wait for approval from different people to get the contract complete. Nobody in the regional office would answer or return a call. I finally asked him to leave. A week later, I was still waiting for a resolution and continued to call the regional office with no response. My mother-in-law ended up calling the company and getting the secretary to the customer service manager for the national company. She ended up getting ahold of the regional manager after a day and they agreed to fulfill their promise. You would think, that they would do their best to finish the job with quality and be done with my house however...
I was told this needed to be completed over a two day period. On the Monday, the laminate guys would come out and put in the base boards and on the Tuesday, the carpet guys would install the carpet. When the laminate guys came on Monday morning, they explained that the carpet should be completed first and left without doing any work. On Tuesday, when the carpet installers showed up, they demanded full payment before they would complete the job. I explained that I was not going to pay in full for a service that was not completed especially with all of the problems I had. They walked out of my house and said they would be back in the afternoon if I decided to pay, AND stated the base boards and transition strip should have been installed first. I ended up calling the carpet guys back because they were extremely nice gentlemen. They came back to the house and installed the base boards and transition strip. The carpet guys did return. When the "boss" walked in, my 15 pound dog started barking and he told my dog to be quiet. I ignored his rudeness because I just wanted to be finished. His partner went downstairs and started complaining and cussing about the baseboards and strip. I stated, "you told them to do this first even though we were told to do it last by the laminate guys. The "boss" yelled at his partner stating that he does this everyday for hours and should be able to figure it out. Needless to say, they completed the job. When I went to inspect their work, I visibly noticed seams in the carpet and nails popping out of the transition strip. When I pointed this out, the "boss" told me that he has done this for 20 years and he did a good job. When he handed me the contract to sign off on his work, I wrote down the issues that I saw. AND it took another 2 days for the installation manager to come to the house and agree there were issues with the work and after filing a no follow up grievance with customer service and my credit card company, they finally sent the laminate guys back out to fix what the carpet installers ruined. When I expressed the fact that I wasted 5 days of my life, they refused to offer a discount.
I was told this needed to be completed over a two day period. On the Monday, the laminate guys would come out and put in the base boards and on the Tuesday, the carpet guys would install the carpet. When the laminate guys came on Monday morning, they explained that the carpet should be completed first and left without doing any work. On Tuesday, when the carpet installers showed up, they demanded full payment before they would complete the job. I explained that I was not going to pay in full for a service that was not completed especially with all of the problems I had. They walked out of my house and said they would be back in the afternoon if I decided to pay, AND stated the base boards and transition strip should have been installed first. I ended up calling the carpet guys back because they were extremely nice gentlemen. They came back to the house and installed the base boards and transition strip. The carpet guys did return. When the "boss" walked in, my 15 pound dog started barking and he told my dog to be quiet. I ignored his rudeness because I just wanted to be finished. His partner went downstairs and started complaining and cussing about the baseboards and strip. I stated, "you told them to do this first even though we were told to do it last by the laminate guys. The "boss" yelled at his partner stating that he does this everyday for hours and should be able to figure it out. Needless to say, they completed the job. When I went to inspect their work, I visibly noticed seams in the carpet and nails popping out of the transition strip. When I pointed this out, the "boss" told me that he has done this for 20 years and he did a good job. When he handed me the contract to sign off on his work, I wrote down the issues that I saw. AND it took another 2 days for the installation manager to come to the house and agree there were issues with the work and after filing a no follow up grievance with customer service and my credit card company, they finally sent the laminate guys back out to fix what the carpet installers ruined. When I expressed the fact that I wasted 5 days of my life, they refused to offer a discount.
Response from Empire Today�
"We never want our customers to be disappointed in the work that is done in their homes, and we understand your frustration at the issues that occurred during installation. We can assure you that we are taking your concerns seriously, and we will be following up with you shortly to ensure that everything gets resolved to your satisfaction. You can also reach us at [email protected]. Thank you."
Shobhana J.
Jul 2015
.
Response from Empire Today�
"We’re thrilled to know you enjoyed your experience with us! We truly appreciate the recommendation, and we hope to assist you with future home improvement projects."
Treasa M.
Jun 2015
unknown
Response from Empire Today�
"Thanks for sharing! We love hearing from our satisfied customers, and it’s wonderful to know you enjoyed your experience with us!"
Joan B.
May 2015
I have used this company before and usually have a satisfactory experience. This particular instance, my bi-folding closet doors were removed as they were installing flooring in the closet. Once complete, they put one of the doors back on, but not the other. He stated I needed to go to a hardware store and buy a new screw to put my closet door back on. When I asked why he could not, he stated he did not have time for that. The attitude he displayed was unsatisfactory to me because it was as if I was wasting his time! Although they've done good work for me before, I will not use this company again because I have no control over who comes to my home and would rather not work with the staff who came out this time.
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We understand that we’ve previously been in contact with you about your concerns with the installation and the doors that were not put back, and we regret that you are not yet satisfied. We never want our customers to be disappointed in our service, and we will be following up with you again shortly to discuss the situation further. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Jim B.
Apr 2015
unknown
Response from Empire Today�
"Thank you for taking the time to share your experience. It’s wonderful to know that you have been enjoying the product, but we always want our customers to be completely satisfied with their experience. Please feel free to contact us if you would like to discuss your concerns with the installation, and we would be happy to speak with you. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Paula L.
Feb 2015
unknown
Response from Empire Today�
"We’re glad you enjoyed your experience with us. We understand that you’ve gone with another company, but please contact us if you have any questions or concerns or would like to discuss your experience in more detail. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Daniel O.
Jan 2015
Salesman was very rude. Cocky, arrogant and unprofessional. Basically came in and told us all other carpet places were crap, and that they were the best. There's a difference between being confident in your product and being rude about it all. Never once did he show us a breakdown of fees or really show us any prices. Just told us that it was going to be this price. Not great carpet selection either.
Don't think I'll ever call Empire again. This sales guy ruined for me.
Don't think I'll ever call Empire again. This sales guy ruined for me.
Response from Empire Today�
"Thank you for bringing this situation to our attention. We’re disappointed that your sales experience did not meet your expectations, and we never want our customers to feel uncomfortable or pressured to purchase. We would like to know more about what happened and help turn this into a positive experience for you, and we will be contacting you shortly. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Frank M.
Sep 2014
Empire is the biggest scam next to the Kirby door to door salesman!
They charge 5 times more than any other company, deliberately over measure the room sizes, refuse to provide a written estimate and they use 3rd party installers, not their own and pressure homeowners to accept overpriced bids.
Their so called price match guarantee is a joke, they can't come close to meeting any competitor's bid.
Warning: They will demand a hefty $200 or more deposit after they present you with the highest estimate in the industry. AVOID them at all costs!
Per Empire's response:
There is no resolution, I already had my carpets replaced at 75% lower through a quality installer. There are hundreds of bad reviews for Empire from outrageous overpricing to bad installation and more.
Jeanette Ramey, National Customer Service Manager certainly has her hands full trying to cover up Empire's scam operation.
They charge 5 times more than any other company, deliberately over measure the room sizes, refuse to provide a written estimate and they use 3rd party installers, not their own and pressure homeowners to accept overpriced bids.
Their so called price match guarantee is a joke, they can't come close to meeting any competitor's bid.
Warning: They will demand a hefty $200 or more deposit after they present you with the highest estimate in the industry. AVOID them at all costs!
Per Empire's response:
There is no resolution, I already had my carpets replaced at 75% lower through a quality installer. There are hundreds of bad reviews for Empire from outrageous overpricing to bad installation and more.
Jeanette Ramey, National Customer Service Manager certainly has her hands full trying to cover up Empire's scam operation.
Response from Empire Today�
"It’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We would be happy to discuss your concerns in more detail and work towards a resolution with you. We will be reaching out to you, and you can also contact us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Steven P.
Sep 2014
Salesman was very knowledgeable and helpful. Measured everything and quoted us for multiple styles and types of carpet. We finally settled on a hard-wearing grass-style in Cocoa. We arranged for installation the next day.
Next morning, the installers called, and apologized, but said that the weather was borderline for doing the job properly (55F) as the glue might not set properly. They recommended waiting until Friday to have the work done, as it was expected to get into the mid to high 60s which would make the glue cure quicker, and ensure that any seams in the final installation were properly hidden.
Installers came on the Friday afternoon as promised, had me verify the new carpet was what we expected and then proceeded to remove all the old carpet, and cleaned and prepped the surface prior to installing the new carpet.
Once complete, they tidied everything up, had me inspect the job and pointed out some care items for the next few days to ensure everything setup and cured properly. They were done in about 2 hours start to finish.
The new carpet looks great, the seam is invisible, and we are very happy with the job.
Next morning, the installers called, and apologized, but said that the weather was borderline for doing the job properly (55F) as the glue might not set properly. They recommended waiting until Friday to have the work done, as it was expected to get into the mid to high 60s which would make the glue cure quicker, and ensure that any seams in the final installation were properly hidden.
Installers came on the Friday afternoon as promised, had me verify the new carpet was what we expected and then proceeded to remove all the old carpet, and cleaned and prepped the surface prior to installing the new carpet.
Once complete, they tidied everything up, had me inspect the job and pointed out some care items for the next few days to ensure everything setup and cured properly. They were done in about 2 hours start to finish.
The new carpet looks great, the seam is invisible, and we are very happy with the job.
Response from Empire Today�
"Thanks for taking the time to share your experience. We love hearing from our satisfied customers, and we’re thrilled that you enjoyed your experience with us from start to finish. We truly appreciate the recommendation and hope you’re enjoying the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Leland B.
Sep 2014
We have used Empire Today on several occasions at our house. They have carpeted our basement twice (due to flooding). The second time, they gave us a significant break on price, since we had so recently gotten new carpet from them. We most recently used them to put a wood floor into our master bedroom, and then to repair it when we had water damage there too. Every time, our dealings with them have been efficient and professional. Installation is always done well and promptly.
I see many negative reviews of their services on the web, but we have never had one. They deliver a good value.
I see many negative reviews of their services on the web, but we have never had one. They deliver a good value.
Response from Empire Today�
"Thanks for taking the time to share your experience! We’re thrilled that as a repeat customer, you’re still pleased with the products and service you’ve received. We love hearing from our satisfied customers, and we truly appreciate your recommendation. Thank you! Jeanette Ramey, National Customer Service Manager"
Reginald T.
Sep 2014
unknown
Response from Empire Today�
"It’s disappointing that you were not satisfied with your experience, and we’d like the opportunity to learn more about your concerns and help make things right for you. We are not able to locate your account with the information posted here, but if you call us at 888-588-2315 x4195 or email your contact information to [email protected], we will reach out to you. Thank you. Jeanette Ramey, National Customer Service Manager"
Beth C.
Sep 2014
Installation went absolutely awesome!! Installers were very professional and courteous. Knew what they were doing from start to finish! Couldn't ask for anything better!!
Quality of the carpet is wonderful!!
Overall, we were extremely proud of the job Empire Today did! Love the new carpeting! We will definitely use them again in the future.
Quality of the carpet is wonderful!!
Overall, we were extremely proud of the job Empire Today did! Love the new carpeting! We will definitely use them again in the future.
Response from Empire Today�
"We love hearing from our satisfied customers, and it was wonderful to read your review. We’re thrilled that your installation went so smoothly and that you’re enjoying the finished product! We look forward to working with you on future home improvement projects. Thanks! Jeanette Ramey, National Customer Service Manager"
James S.
Aug 2014
Great job from start to finish.
Response from Empire Today�
"Thanks for taking the time to share your experience! Enjoy the new look and feel of your home! Jeanette Ramey, National Customer Service Manager"
Christopher J.
Aug 2014
Very nice and polite salesman.
However, company sales tactics were a bit too and quot;pressuredand quot;.
(Especially when ordering $10,000+ in carpeting)
We were pressured to make a commitment right then and there.
Gave a $20.00 deposit, (instead of the standard $100/$200 deposit) We were given 72 hours to cancel our order.
We decided to go with another carpet supplier, within the 72 hours.
Empire did refund our initial $20.00, deposit. No problems there.
Again, sales tactics were a bit pressured.
Pricing and quot;appearedand quot; to be: too good to be true.
Definitely low and competitive.
But, this made us question the and quot;qualityand quot; of the carpet and the accuracy of the pricing / salesman's ability to and quot;cutand quot; the price so drastically.
Response from Empire Today�
"Thanks for making us aware of your concerns with your sales appointment. We never want our customers to feel pressured to purchase, and we regret that this was your experience. We understand that you’ve already gone with another company, but please don’t hesitate to contact us if you would like to discuss your experience in more detail. You can reach us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Janet E.
Aug 2014
Great
Response from Empire Today�
"It’s wonderful to know that you enjoyed your experience with us! Thank you for sharing. Jeanette Ramey, National Customer Service Manager"
Leanelle S.
Jun 2014
unknown
Response from Empire Today�
"Thank you for taking the time to share your experience. We’re thrilled that everything went well and that you enjoyed your experience. Jeanette Ramey, National Customer Service Manager"
WILLIAM S.
May 2014
Empire called the day before to confirm apt. Installers call to inform me they were on there way. From here on things went down hill. After the new carpet was installed I noticed a molding around the a closet was damaged from the carpet installation. Next a day or two after the installation, the carpet started separating and a seam became very noticeable. Call to complain about poor quality of work. Called sales rep, left massage about damaged molding and poor installation. She did not return call. Next called and asked for a manager. Was told an Empire rep would come to my house and inspect work. No one ever came by. Called 800 number again and asked for a manager. Was told Empire's General Manager would call me by end of that day. He never called either. Next the manager of customer complaints department call to see if issues resolved. Explained molding was still damaged and carpet was still coming apart. I told them at this point to postpone kitchen floor installation since I was concerned about the quality of their installation. Several days later two carpet installers came to fix the seam and the area where the carpet began to fray. Next Empire told me purchase a molding and stain and they would cover the cost. Next they sent out someone to replace the molding. The company that replaced the molding was also a floor installers sub-contractor. Was impressed with his professionalism and quality of work. Called Empire and requested his company for floor installation.
Kitchen floor went in without any hitches. Basically the kitchen floor installation saved the total Empire experience. My poor marks are a reflection of carpet installation and the number of Empire managers that do not return phone calls. I would not refer this company or use them again for future work.
Kitchen floor went in without any hitches. Basically the kitchen floor installation saved the total Empire experience. My poor marks are a reflection of carpet installation and the number of Empire managers that do not return phone calls. I would not refer this company or use them again for future work.
Response from Empire Today�
"While we are disappointed at the issues that occurred during your installation, we’re glad that we were able to work with you to make things right. We are committed to working with our customers until they are completely satisfied, and we understand that all the repairs have been completed. We would be happy to discuss any concerns that you still have. Please feel free to contact us at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Sura K.
Mar 2014
It went terribly wrong. I had an in-home appointment with Empire Carpet on 3-19-14. The rudest salesperson I have ever met in my life came to my home. He started right in with and quot;when do you want the carpet installedand quot;, without showing me anything. I asked him to write an estimate for me to carpet my living room. He refused, he gave me a verbal quote and told me that he didn't get paid to write estimates, he gets paid to sell carpet. He told me that the appointment was a waste of his time and his gas. I needed a written estimate for my insurance company and he refused to write one. Furthermore, he did not even mention any of the specials that Empire had (buy 1 room, get 2 free), even though the television commercial was running on my TV at the time!!! This was a complete waste of my time and it was very insulting to have a representive from a company I attempted to do business with come to my home and not do his job and insult me as well. I contacted Empire online on 3-20-14 regarding this, and I have not heard from anyone there as of yet and today is 3-21-14. Stay away from Empire carpet!!!!
Response from Empire Today�
"Thank you for bringing this situation to our attention. We never want our customers to feel pressured or uncomfortable during their sales appointments, and we regret that this was your experience. It’s our understanding that we’ve been in contact with you about your concerns and that a new sales appointment has been scheduled. Please do not hesitate to contact us with any additional questions or concerns at 888-588-2315 x4195 or [email protected]. Thank you. Jeanette Ramey, National Customer Service Manager"
Christopher P.
Jan 2014
The sales person was pleasant and was able to entertain our various needs, yet still focus us down on important matters and decision points. I was never too convinced on pricing because the sales pitch forces your behavior a bit; but, I knew this going in. I needed carpet ASAP and Empire Today was able to do just that, while making us feel like we looked at many colors/styles.
Installation was done the next day for the vinyl tile and the following day for the carpet, which is the quickest timeframe they can offer due to the tile/carpet combo.
I received a follow up call from the sales person to check on the final product; I did not return the call because I was satisfied and moving on.
Installation was done the next day for the vinyl tile and the following day for the carpet, which is the quickest timeframe they can offer due to the tile/carpet combo.
I received a follow up call from the sales person to check on the final product; I did not return the call because I was satisfied and moving on.
Response from Empire Today�
"Thanks for sharing your experience! We love hearing from our customers, and it’s great to know that your installation went so smoothly and that we were able to meet your needs and timeframe. Enjoy the new look of your home! Jeanette Ramey, National Customer Service Manager"
Norman H.
Oct 2013
Empire called back after I received my 2nd quote. They offered to beat the price given to me from the Carpet Guys. i declined their offer. I would have hoped that they would have given me their best price up front.
Response from Empire Today�
"Thank you for bringing your concerns to our attention. We regret that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We would be happy to discuss our price match guarantee with you in more detail if you are still interested. You can reach us at 888-588-2315 x3555 or [removed hyperlink]. Thank you. Angelica Snell, Resolution Team Manager"
Mary G.
Oct 2013
First we visited the kiosk in local mall, the woman there was very enthusiastic and helpful in color choices.
Salesperson came over at the stated time which was appreciated.
The negotiation process is as others have described in other reviews on Angie's list - first super high price, some negotiations, agreed on a price. Were able to give a deposit to sales person with balance due when installers show up before they start work.
Installers called to say they were on their way, came at designated time. Showed us the carpet so we could verify correct color. Next they did some sort of electronic withdrawal right then over cell phone when I gave them the check (make sure you have the $ in your account as the salesman warned us that money deducts immediately).
Very efficient installation team, they knew how to work together and were in constant motion!
They took old carpet/padding away and cleaned up afterwards. They completed the job quickly, just about hour and half for whole process. Room was carpeted in less than 18 hours from when salesman came over. We have had no issues in the two months since installation.
Salesperson came over at the stated time which was appreciated.
The negotiation process is as others have described in other reviews on Angie's list - first super high price, some negotiations, agreed on a price. Were able to give a deposit to sales person with balance due when installers show up before they start work.
Installers called to say they were on their way, came at designated time. Showed us the carpet so we could verify correct color. Next they did some sort of electronic withdrawal right then over cell phone when I gave them the check (make sure you have the $ in your account as the salesman warned us that money deducts immediately).
Very efficient installation team, they knew how to work together and were in constant motion!
They took old carpet/padding away and cleaned up afterwards. They completed the job quickly, just about hour and half for whole process. Room was carpeted in less than 18 hours from when salesman came over. We have had no issues in the two months since installation.
Response from Empire Today�
"We love receiving customer feedback, and we’re thrilled that your installation went so well! Enjoy the new look and feel of your home! Angelica Snell, Resolution Team Manager"
JAMES B.
Sep 2013
I got up at my usual time of 7am and, after my morning 'routine', I vacuumed and straightened up a bit, expecting the Empire and quot;representativeand quot; to arrive. Silly me. I busied myself around the house, keeping an eye out for the Empire Rep. Finally, after no representative and no telephone call, I called Customer Service (again at 1-800-588-2300) and spoke with and quot;Janice.and quot; Expressing my disappointment, I asked why they didn't seem to want my business. She asked me to hold while she contacted the Rep to determine why my appointment had been missed. After a couple of minutes, she came back on the line and said she was unable to contact the Rep. (Funny about that.) She then said she would call me back as soon as she was able to contact the Rep and find out what happened.
After standing by all day, 4:30pm arrives. Nothing. I AGAIN call Customer Service and ask (Ian) to speak to a manager. After some resistance, I'm connected with someone who identified herself as Maria Rivera, a Customer Service supervisor. When I asked (again) to speak with a manager, she told me the manager had gone home and she could give me her voice mail. (Ha!) Seeing an impasse, I described the events of the day and Empire's total failure to keep their promises. In a manner that made it clear she couldn't care less about my business (or Customer and quot;Serviceand quot;), she informed me that they had a policy/procedure that gave them one (1) to three (3) business days to give me a callback. Even after I told her that no such time period was mentioned and I was clearly expecting a promised same-day callback, she seem unperturbed about wasting my entire day, saying they only inconvenienced me for two hours(!!!) -- the time period of the missed appointment.
Needless to say, I'll NEVER do business with a company exhibiting such disdain for a potential customer. (I'll call CostCo instead.)
After standing by all day, 4:30pm arrives. Nothing. I AGAIN call Customer Service and ask (Ian) to speak to a manager. After some resistance, I'm connected with someone who identified herself as Maria Rivera, a Customer Service supervisor. When I asked (again) to speak with a manager, she told me the manager had gone home and she could give me her voice mail. (Ha!) Seeing an impasse, I described the events of the day and Empire's total failure to keep their promises. In a manner that made it clear she couldn't care less about my business (or Customer and quot;Serviceand quot;), she informed me that they had a policy/procedure that gave them one (1) to three (3) business days to give me a callback. Even after I told her that no such time period was mentioned and I was clearly expecting a promised same-day callback, she seem unperturbed about wasting my entire day, saying they only inconvenienced me for two hours(!!!) -- the time period of the missed appointment.
Needless to say, I'll NEVER do business with a company exhibiting such disdain for a potential customer. (I'll call CostCo instead.)
Response from Empire Today�
"Thank you for making us aware of your missed sales appointment. We never want our customers to be inconvenienced, as we know that your time is valuable and understand your frustration. The experience your described is not what we expect for our customers, as we never want them to be disappointed in our service. We would like to discuss your concerns with you in more detail, and we will be reaching out to you shortly. You can also reach us at 888-588-2315 x4195 or [email protected]. Thank you. Rebekah Clerk, National Customer Service Manager"
Andy D.
Aug 2013
Let me start by saying the installers that actually did the work were amazing. Very accommodating and made sure everything was done to your satisfaction.
On the corporate side, there were a few snags. We had our install date more than a month in advance, but that didn't stop corporate from calling us almost every week it seems to confirm a date that was wrong. The carpet installers actually showed up three weeks early because we missed one of their confirmation calls. We had to send them away.
Beyond that, we are very satisfied with the end result and the house is completely different.
Response from Empire Today�
"Thank you for taking the time to share your experience! We regret the initial confusion with your installation date, but we’re thrilled that the installers were able to exceed your expectations and that you’re pleased with the finished product. Enjoy the new look and feel of your home! Rebekah Clerk, National Customer Service Manager"
Joe D.
Jul 2013
unknown
Response from Empire Today�
"Thank you for taking the time to share your experience! We’re thrilled that your installation went so smoothly. Enjoy the new look and feel of your home! Rebekah Clerk, National Customer Service Manager"
Licensing
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FAQ
Empire Today� is currently rated 4.4 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.