Detroit City Sweep LLC

They did not "push" any products or addt'l services. They took all the time necessary to assess the situation and didn't care about anything but doing a good job to ensure our gas fireplace is safe for us and our kids and elderly mom. Best service experience ever and will recommend them to all friends.

Haven't been able to use the fireplace since this service as they serviceman broke the glass door from the hinge and just left it.

Initial phone call was professional, friendly, and helpful. I was scheduled quickly for service. Communication throughout was easy and prompt, including updates on the arrival of the service person. Unfortunately, the inspection was less in-depth than I expected. A ladder was never put up to the top of the chimney to inspect that area. A visual from the ground was all that was done outside. Inside, the stove pipe was pulled back and a flashlight shined into the hole. No camera snake, no mirror, etc. I was told the chimney size was too large for the 6" stove pipe to utilize and achieve proper draft. OK, but then they never measured it. Instead recommended 6" x 25ft S.S. liner installed at $2,000 and a chimney cap at an additional $150. As it turns out, only a 10ft liner would have be needed, cutting the cost by more than half. But since the chimney was never measured, or a ladder put up to the top, etc. The quote was just winged, and was over quoted. Bottom line - do your own research, get multiple opinions, and make sure you are getting accurate, detailed, information. Don't just assume because these are "pros" what you hear is accurate.

During the chimney sweep, their vacuum filter broke which left a film of soot throughout the room and into adjoining rooms. We spent several hours cleaning the soot. They did offer to help clean, but we opted to do it ourselves due to the extent of the cleaning needed. (To be fair, in a separate instance with a different company, their filter broke as well. Consumers beware: May be good to ask your chimney sweep if s/he has replaced the filter on their vacuums recently). The tuck pointing work was poorly done as it was cracked in many places and was not adhering to the brick/existing mortar. (After two days of letting it cure, the new mortar was easily breaking away in chunks). We called the company out to redo the work. After seeing the problems, they agreed the work needed to be redone but were going to charge us an additional $150 to replace one of the broken bricks in the floor that was originally mortared over as part of their first tuck-pointing job. We chose not to have them come back but instead had another contractor redo the work.

It was a very good visit. We bought the house here without knowing much about the maintenance performed on our fireplace, so we have been concerned about operating it. Rob was very kind and told us that although this was not a fireplace of his expertise his boss, Dean, would know more about the model and he would come and clean the vent, etc.

It was alright. I wasn't pleased in the beginning. But, someone called back and asked me how the service went. I told him what I thought and they sent someone out. So, now, anything else needing to be done, it would be on me. What I thought was going to be just a cleaning ended up me not using my fireplace the whole winter because, all of a sudden, the fire on my wood burning fireplace had gone down to miniature size and I couldn't understand why. The gentleman had told me that the wiring or something had been knotted up. It didn't sustain. The second person came out and they made it a little bit better. But it's all going to break down to my having to pay some more for another piece of equipment now. So it was okay. My husband was not too thrilled. The workers were just wonderful, especially the second person. He was trying to do everything to accommodate. They were very pleasant people.

They had to send a person out a second time because the first guy didn’t have a ladder tall enough. He shoved something up the chimney and said there was blockage. The second guy got up the roof. He didn’t have a tall ladder but I was surprised at how skilled he was and he was very knowledgeable. I thought they were supposed to clean it out but they didn’t. The second guy spend a lot of time with me and he was nice. The first guy was also. On the first floor there is a shoot in the basement that was probably dirty and they didn’t clean it.

I originally purchased the $99.00 special for cleaning. The tech came out and did a thorough cleaning and made the fireplace look like new. The burner pan was in bad shape so the tech suggested getting a new one and at some point getting new logs since the whole insert is over 20 years old. They were able to give me an estimate on a new log set which included the price of installation. But they also said I was welcome to purchase a set elsewhere and they would charge $250.00 to install it. After checking on-line I went ahead and bought a new log set and contacted them to come and do the installation. I called on a Friday and they were here the following Monday. They did a great job and it looks beautiful. I didn't want to try and pull the old insert out and do the new one since it involved disconnecting and reconnecting the gas line. I would not hesitate to contact City Sweep again if I need anything else done on my fireplace.

Serviceman was prompt, efficient, polite and very clean. Left no mess at all.

The day of the appointment the tech Dean called to let me know when he would be arriving, which was good. He got here on time and although he cleans chimney's he was filthy and his hands were black which with him touching my fireplace wall and the tile around it concerned me. He did not bring anything with him to put parts of the fireplace on. He had no tools just a spray bottle with what looked like windex in it and a clipboard. He took off the front of the fireplace and pushed It across my wood floor at which point, I took it from him. He took off the glass and proceeded to do the same with it. He looked at the front metal of the gas fireplace, said it was rusty which led him to believe it was cracked and unsafe at which point it was deemed not worth cleaning. He said he could climb on the chimney to see if there was water getting in causing rust but he said it was too windy. I did not see any wind. He swore like a sailor and started telling us that he could replace it for $5000 and that was with no discussion on what type of fireplace we would want, options to chose from etc. It was off the top of his head. He then told us to go pick one out at the store and he would install it although he will not warranty Home Depot ones. He then went on bad mouthing Angie's list and the owner Steve of Detroit Chimney Sweep that their coupons like the one I purchased cost him money. So at this point I am just trying to get him to leave. He then sits down to write an invoice and cannot find my order info or voucher number and blames that on the girls from the office.. Finally he writes up one just saying unsafe and left. The company called me on Monday to see how my service went and I told them what happened, she said he did not write anything on the invoice he gave them about not cleaning it and the fireplace being unsafe. She said she would call me back in 20 minutes. I had to call back the next day. I asked for a refund since he did not clean the fireplace but she said he did his inspection so they could not refund the money. I said so taking off the front and the glass, saying it has a crack is an inspection and she said it was. She said she would give the owner, Steve my feedback of what happened and apologized for what happened. I did tell her I could not leave good feedback due to my experience and she said she understood and hoped it would not deter me from doing business with them in the future. I would not do business with them again due to the staff member I dealt with.. I was shocked by my experience because they had A ratings on Angie's list.

I was charged the $99 and no one every contacted me about the potential work dates that I entered on the form. I need to see how I can get my money back. I had hoped to speak with them in advance because I have 4 fireplaces and wanted to make sure that we had an agreed upon price for getting all of them in working order.

Wow! We have not used our fireplace in at least 10 years. When the coupon popped up I jumped at it and so glad I did. Efficient, courteous and informative. Even cleaned the doors!!! Attention to every detail!! They were running behind schedule but called and apologized profusely!! I would absolutely recommend them to a friend!!

Great deal for $99, he just kept cleaning and adding new stuff...I would have easily paid double for that service.

Fine. Was not 100% sure I liked the materials used. It looks less "real". But they were on time, worked hard and we're professional.

Great chimney sweep. Very thorough and knowledgeable. Discussed normal maintenance and problems which was helpful as I have never had a wood fire place before. Really great to work with.

Response to the request for service through an Angie's List deal was quick and easily scheduled. Rob called to let me know he would arrive within a half hour. He was friendly and professional, explaining what he was doing and how each of the areas he inspected looked. He let me know that, due to the age of the logs, they would have to be replaced in the next few years but I didn't need to purchase them now. He cleaned and vacuumed the fireplace and logs and took out broken ceramic logs. I was very pleased with the service and information provided.

Dean was the technician I worked with, and he was wonderful. He was very knowledgeable about all things related to natural gas lines in the home, and completed a check of all my gas lines, as well as providing the estimate I requested. He walked me through the gas insert, as well as the need for a new gas line, and the current construction of my chimney an fireplace.

When using shop vac , by accident dust came out on the back of shop vac and created a big mess, dust in the air is all over my basement wall, ceiling, curtains, floor etc.. Provider Forgot to take a picture of chimney, while walking outside he promise to take a picture and later change his mind after writing me a receipt by stating "I already send you a picture."

They did a great job and gave us good advice

Any kid can clean bottom part of a chimney, since I have no fireplace, I have a boiler. $99.00 was way too much for this task Provider Did not Go on roof Must be using subcontractor Did not come with a latter, drove mid size SUV

It went well. They could have put a few more rocks in the fireplace because it felt a little empty.

Arrived on time. Very nice people. Completed the work. Fireplace is now working perfectly and we could not be happier.

with chop vac and cleaned the hose from the dryer to leading to the outside. THAT WAS NOT AT ALL WHAT I WAS EXPECTING! I was expecting him to clean inside the dryer vent trap as well. Yes, he cleaded the hose; but overall, I was very dissappointed and WOULD NOT RECOMMEND THEM TO ANYONE.

It was pretty good. I would probably use them in the future.

Technicians was very professional and punctual. They did a great job and my gas log looks so much better, I did not realize how dirty it was! I would highly recommend this company!