Metro Carpet & Floors

The pricing was great. ?Quality of the carpet is good. ?Responsiveness was good. ?Punctuality was good. They did a good job. ?They were reasonable in their pricing because we had the entire basement and both the floors of the house done. ?It was over 3,300 square feet which was great. ?They also got our carpet ordered (like a custom one) and the price was reasonable.

Amazing, it started with a phone call from Jed. He gave me a great price around $250 cheaper then the quotes I already received. It took about a month before we were ready to start the project and went in the store with my toddler. I ended up having Moe as a salesmen and I can only say how wonderful and great the process was and made it easy even with having my daughter - 3 year olds during a big decision sometimes don't mix but he was absolutely great with her as well. He was so professional and personable and for sure gave me the best customer service I have received in a long time. The price ended up being a little more but not by much and I feel we got a better quality of carpet then originally planned. The carpet installers came out promptly and they were an absolute pleasure to have. They fixed a spot in our floor that was bad before they laid the carpet and also put the carpet in the correct way by our door way that wasn't like that with the old carpet and it looks amazing. Moe called to get the other half of payment and made sure that the job was done correct and that we were happy with the work performed. I really have to say they have great customer service and the price for the quality is outstanding. Our den was a little on the rough side and not very cozy until now. The carpet is so plush and truly made a world of difference in the room. I would recommend and I will be back if our new home needs carpet.

Very good.

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ABSOLUTE WORST! This company was a nightmare to work with!! The first installers were horrible, rude and completely unprofessional. The second installers were nice, but burned my carpet when trying to repair a seam. It has been over a YEAR of calling, speaking to "managers" and waiting for them to call me back, telling me they would replace the damaged area........and NOTHING. DO NOT use this company, you will regret it!

I had pretty good experience with them. I'd give them an A all the way across the board.

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George came to our place, did a measurement in detail. He asked us to visit to checkout some hardwood floor and depending on what we would pick, we would work on price. We chose tiger wood flooring and he gave us an amazing price and he also threw a free padding for 2 rooms with a carpet install. He also provided us with a runner for the stairs and also some are rugs of same design.
He is very good to work with and we would choose him again if we ever have too.
Other Qualities:
He was very patient and prompt.
He would call back if i left him a text message.
His team is a very professional. They would clean up every day after work for 3 weeks.

The service was excellent. George was very patient and helpful. The carpet layers did an excellent job.

During the initial visit, measurements and order phase, the owner of Metro met with my wife and based on her comments recommended carpet that met our budget and style. There was an order glitch which required additional carpet be ordered for one room. So the installation took an extra day. Despite this slight delay, the install was professionally done and the owner personally dealt with a couple of minor issues that came up. We are very pleased with the results.

The estimator, Abe, came out on January 31, 2014.  We chose the carpet and paid him in full.  He carefully examined the areas where the work would be done.  I pointed out that there were several large pieces of furniture, including a canopy bed.  He wrote on the order form that price included disassembly and reassembly of all furniture, moving and replacing it.  Abe saw the furniture, and made no comments other than to say it wouldn't be a problem. Installation was finally set for March 24, after being delayed by a blizzard. I had removed all smaller furniture from the areas as well as any decorative items to make things more efficient. Two installers showed up within the time agreed upon, but they were very discourteous.  They did not introduce themselves, entered the home and started up the stairs to the second floor without wiping, removing, or covering their outdoor shoes, and groaned when I suggest they remove or cover their footwear.  Upstairs, I showed them the work area and they began removing the mirrored doors of a large walk-in closet.  Eventually, they came to tell me they couldn't take the bed apart.  I suggested they begin in another area of the upstairs while I disassembled it, but the lead installer, Gus, scoffed and implied that a woman couldn't do that, and refused to start somewhere else until the bed was disassembled. To make a long story shorter, he decided to leave, put the mirrored doors back up, and was out of there in a few minutes.  Within 15 minutes of the time he left I had the bed apart, and promptly called the dispatcher who was unable to contact the installers. (When disassembling the bed, I noticed a piece of wood had been chipped out at the point where they had been attempting to disassemble the frame.)   When I returned upstairs I discovered that a large corner has been broken off one mirrored door, and a chip had been broken out of another.  Interestingly enough, all the mirror fragments were gone...except two smaller ones embedded in the carpet, indicating that the installers had picked up the pieces and attempted to conceal the damage.  (It may also have been the reason they were so quick to leave!)  I called the store again and eventually spoke with Mike, who is apparently in charge of installers.  He came out that afternoon to look at the damage, agreed to repair it, and arranged for other installers to come beginning the next day.  That meant I had to schedule another full day at home.  The second set of installers did good work, however as of now (three weeks later) our doors are still not repaired.  I had to hound Mike to have a glass company come here.  When it did ( on April1, 8 days after the event) I was told they couldn't take the doors for repair until Mike authorized it.  We hounded Mike further, and eventually the doors were picked up on April 10.  The glass shop said it might be another two weeks before they are repaired. Mike blames the glass company, but had his installer not caused the damage, and had Mike sent the glass company on the day the damage was done instead of a week  later, had Mike promptly authorized the repair (which will cost more than $300) the doors might be fixed.  Currently, our entire closed is wide open and the mirrored doors we use for dressing are not there. The entire affair was very unprofessional, particularly the installers' act in trying to conceal the damage and Mike's delays.  I had been told carpet installation should take one day, but had booked out a few additional hours the second day just in case. As it was, I wasted the first day, devoted the whole of the second day AND half of a third day to this.  The upstairs was in disarray for several days, and we are still not made whole. I would never buy from this company again, it has been a headache.

It went very well! Our carpet is beautiful! Two men showed up to install it and put it in. They were quick, helped move the furniture, and did a wonderful cleaning up.

From start to finish our experience in dealing with Metro Carpet and Floors was a breath of fresh air. Chuck (the owner) was a delight.....extremely knowledgeable and patient with us. He actually came to our home twice (first to meet with me, second to meet with my husband who was unable to be there for the first appointment). Peter and John were meticulous with their work and extremely mindful and respectful in not tracking mud and snow in and out of our house as they were cutting the flooring outside in the garage in blizzard conditions. In the three days of installation they left our home daily absolutely meticulous....sweeping up sawdust, etc. We are in the process of building a new home in Birmingham and plan on using Metro for our entire project. Thank you Chuck, Peter and John for such a positive experience. We look forward to our next project with you! Grace and James C.

They arrived on time, installed as expected and cleaned up afterwards.

The workers (2) call before arriving and arrived on time. They move the furniture and placed it back after installing the carpet and padding.

WE WERE COMPLETELY PLEASED WITH THE PERFORMANCE OF THIS COMPANY. THEY DID THEIR WORK QUICKLY AND PROFESSIONALLY. THE WORKERS WERE VERY FRIENDLY, AND A JOY TO HAVE IN MY HOME.

I WAS SATISFIED WITH THE WORK THAT THEY DID. THEY SHOWED UP ON TIME AND STAYED ON TASK FOR THE DURATION OF THE TIME. I THINK THAT THE PRICE WAS A LITTLE HIGH.

THEY SHOWED UP ON TIME AND DID A VERY GOOD JOB. THE PEOPLE WHO CAME TO MY HOME WERE VERY RESPECTFUL AND HAD A GOOD SENSE OF HUMOR. THEY TOLD ME TO CALL THEM IF I NEEDED ANYTHING ELSE DONE.

I THOUGHT THAT THEY WERE A REALLY GOOD COMPANY. THE WORK THEY PROVED CAPABLE OF WAS EXCELLENT. THEY WERE VERY FRIENDLY TO US. THEY DID THE JOB VERY FAST, AND CLEANED UP AFTER THEMSELVES.

THEY WERE PUNCTUAL AND EFFICIENT. THEY DID AN EXCELLENT JOB INSTALLING THE FLOOR IN MY KITCHEN. I WAS VERY PLEASED WITH THE OUTCOME OF THEIR SERVICES. I HAD NO PROBLEMS WITH THEM THAT I CAN THINK OF.