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Clio Computers

2.7(
3
)

Computer Repair

About us

We have an outside team that can come to your office, home or business and help with or install new services or systems.

Business highlights

26 years of trusted experience

Services we offer

speciaize residential and small business computer hardware and software problems, we build and sale our own brand of computers.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

2.73 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
33%
1
33%
Rating CategoryRating out of 5
quality
2.7
value
3.0
professionalism
3.3
responsiveness
3.3
punctuality
3.3
Write a review
Showing 1-3 of 3 reviews
Suzanne M.
05/2013
1.0
computer repair
  + -1 more
He was yelling at me when I called to make sure that everything was okay. He kept telling me that it must of been my fault. I will not be going back to him.
Description of Work: I went there to make sure my Windows 7 was installed correctly. But the software was not downloaded correctly.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$59
TOM P.
03/2013
2.0
computer repair
  + -1 more
I don't feel they really wanted to fix it hear.
Description of Work: I had them come out and checked my computer and they said this has to go to the shop to be cleaned and checked and that could take from 2 days to up to 5 days-
Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$40
Response from Clio Computers
Customer, I’m sorry you feel you have to give a bad review on a situation we had no control over. First off, you didn't know what the issue was with your computer, we obviously couldn’t tell you over the phone what the issue was with certainty, so when we did find out that you had malware and viruses, we can’t sit in your living room for hours while your system is scanning. The store manager told you that we can’t do that in your home because of the amount of time it takes, yet you still asked for us to come out. On the job, the tech gave you all your options after diagnosing your system. We suggested it be brought back to the shop and you refused. The work we did offer, uninstall your anti-virus program and re-install it – which normally don’t do because it usually doesn’t fix anything, you also refused. You called us at 4:35pm (2/25/2013 – we close at 6:00pm) and you live roughly 20 miles away. There was no way we could have done the work so late in the day so far away and with the type of problems you told us you were experiencing. The following day was completely open for appointments and we did no outside jobs that day, which tells me that you couldn’t or didn't want us to do it the follow day. We did your job on the 27th and set it for 9:30am after opening at 9:00am. In my opinion, we gave you first rate service at the fastest possible time, but you give us a rating of a C for punctuality, that doesn’t make sense. You would have had an appointment the next day after you called if had you wanted it. The job of “getting rid of viruses” entails various scanning, repairs, removals, etc...; we can’t possibly sit in your living room while all this is going on, it takes hours and hours, we don’t do much on the system while it scans, not much to do except let it run. So it would be pretty pointless to sit with nothing else to do in your home while you were paying by the hour. The job isn’t hard; but it is time consuming, lots of time. This is why we can’t do virus removal in the home. The rating on price was also baffling. I have to pay the tech regardless of any work done, you were advised of the cost and still wanted us there; what baffles me is that we cut the price in half for you and you rated us poorly on the price also! You “couldn’t live without your system” because of your wife being out of town and that is how you kept in touch with each other. I completely understand, but you do not understand how this industry does this type of work. On situations like this, your computer would have been given priority in the shop and it would have been finished in about one day. But you couldn’t live with that and therefore gave us a bad review. I honestly think that is unfair. Your issue with us it seems is that we couldn’t do a virus removal in the one hour service call timeframe. It’s one thing to run a scanner yourself, but we have to stand behind our work and if the work is incomplete, our reputation suffers. Your review is bad because we wanted to make sure the job was done right and you wanted a miracle. If you feel we can still help you now that you understand a bit more about the procedures that are necessary, please feel free to call and we can straighten out your virus issue for you.
Leon E C.
05/2012
5.0
computer repair
  + -1 more
They were pretty reasonable. It was $55-$60 per hour. They were okay. I would use them again.
Description of Work: I used CLIO Computers for computer repair.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Response from Clio Computers
Thank you Member for the kind post. The charge he encountered was a set charge, we do not charge an hourly rate unless it is agreed upon before hand, generally all charges are for the job, not the hour.

    Contact information

    102 W. Vienna Street, Clio, MI 48420

    www.cliocomputers.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 2:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Computer Repair

    FAQ

    Clio Computers is currently rated 2.7 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 2:00 PM

    Clio Computers accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Clio Computers offers free project estimates.
    No, Clio Computers does not offer eco-friendly accreditations.
    No, Clio Computers does not offer a senior discount.
    No, Clio Computers does not offer emergency services.
    Yes, Clio Computers offers warranties.
    Clio Computers offers the following services: speciaize residential and small business computer hardware and software problems, we build and sale our own brand of computers.

    Contact information

    102 W. Vienna Street, Clio, MI 48420

    www.cliocomputers.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 2:00 PM