Canton Computers Inc
About us
Canton Computers has been in business since 1987. We currently have over 30 employee's and three locations in Redford, Livonia, and Canton.
Business highlights
Emergency services offered
38 years of experience
Services we offer
Desktops, Laptops, Networking, Wireless Networking. Home Repair. Computer Repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.722 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 9% | ||
| 0% | ||
| 0% |
Showing 1-22 of 22 reviews
Pamela L.
Nov 2016
Happy I found Canton Computers! I plan to return next week to have the new battery installed, and I'll be bringing my desktop CPU to have RAM upgraded in that unit. What a gem these guys are. Very knowledgeable, accommodating, professional, and very fairly priced. Cost of service includes 1 battery and a total of 16 GB RAM, installed.
Response from Canton Computers Inc
"[Member Name Removed], Thank you for the kind words, we certainly appreciate it!!"
Charles H.
Feb 2016
unknown
Monica D.
Dec 2015
unknown
Brenda K.
Oct 2015
.
Sam A.
Sep 2015
unknown
Martin H.
Jul 2015
unknown
Dick D.
Jul 2015
unknown
Tim B.
May 2015
unknown
Ajay H.
May 2015
unknown
Response from Canton Computers Inc
"Thank you for the great review! We certainly appreciate it! As a token of our appreciation, I would like to offer you half off of in-store labor on your next visit. Simply print this out and taken it to either of our locations in Livonia, or Canton. Thank you! Have a great weekend!"
Allen R.
Nov 2014
The employee at Canton-Computers was very responsive to the issue. For starters, they were open from 12pm-4pm on Sunday! I took my CPU into the store. Immediately the employee hooked it up to a monitor and began diagnosing the issue. Within a matter of minutes he diagnosed the issue as being a bad graphics card. The whole process from the time I walked into the store to the time I walked out was less than 30 minutes!!
I would definitely go back to Canton-Computers if I ever had another computer problem!
I would definitely go back to Canton-Computers if I ever had another computer problem!
Response from Canton Computers Inc
"Thank you for the great review! We certainly appreciate it! As a token of our appreciation, I would like to offer you half off of in-store labor on your next visit. Simply print this out and taken it to either of our locations in Livonia, or Canton. Thank you!"
Barbara S.
Oct 2014
I called yesterday afternoon and they had someone here at 5pm. I was impressed!
After two hours, the tech declared my printer fixed. Later, when I tried to print, it wasn't working.
I called this morning and the manager said the tech would come back (for free!) and see what was going on. He was here within an hour, which impressed me once again. Instead of using wireless, he hardwired it and all is good now!!!
I would recommend this company!!! They are courteous, prompt and professional. =)
After two hours, the tech declared my printer fixed. Later, when I tried to print, it wasn't working.
I called this morning and the manager said the tech would come back (for free!) and see what was going on. He was here within an hour, which impressed me once again. Instead of using wireless, he hardwired it and all is good now!!!
I would recommend this company!!! They are courteous, prompt and professional. =)
Response from Canton Computers Inc
"Thank you for the great review! We certainly appreciate it! As a token of our appreciation, I would like to offer you half off of in-store labor on your next visit. Simply print this out and taken it to either of our locations in Livonia, or Canton. Thank you!"
Bruce C.
Sep 2014
unknown
Response from Canton Computers Inc
"Hello [Member name removed], We apologize for the error and lack of communication. I recently saw this review and spoke to our manager at the Canton Location. He seemed to think everything was taken care of already on our end. Since he and I spoke, we have been in contact with your wife and have the part on order. Once the product is in stock, our Canton Manager will call ASAP to get this installed. We apologize for the inconvenience we have caused you. I know I would be upset if I were in your situation. This matter should be remedied sooner than later. Our commitment to our clients and their products they bring us remains the highest concern for us. Thank you for taking the time to post a review of Canton Computer."
Catherine H.
Sep 2014
unknown
Response from Canton Computers Inc
"Thank you for the great review! We certainly appreciate it! As a token of our appreciation, I would like to offer you half off of labor on your next visit. Simply print this out and taken it to any of our three locations in Redford, Livonia, or Canton. Thank you!"
Alice D.
Jul 2014
The repair was fine, they took everything off of the computer that they could because they had said it was just gone. They said if I could bring in a hard drive or a CD disk or whatever they could take off whatever they could and save it for me before I got rid of the computer, which they did, which was very nice. I think the price was reasonable. I was happy with them and the service but I was a little put out when I was in the shop; both men would take calls. One man was waiting on me and he would pick up the phone and take the call and he would start ignoring me. I think if I am in the shop, the first priority should be me especially if he had already started with me and he ought to tell the person on the phone that he has a customer that was ahead of them, that he will get to them as soon as he can. But he didn't. The phone people seemed to be his priority over the people in the store and that's not how I would do it. I work in a library and I was told that you should take preference over people that are in front of you over who called on the phone, you put them on a nice hold and then you go ahead with what is in front of you. It was just a little irritating. It was the same amount that they had told me it would be. One thing, I think they said to me was that the hard drive is gone or whatever, the computer is shocked, and he said, "I could run a diagnosis on it but it would cost you" and then he said, "I don't really think I need to run a diagnosis, I think I can tell you right now that the computer is shocked". So I took his word for it and he didn't do the diagnosis as that would have cost me extra. They called me when it was ready and it was pretty much close to when they said it would be ready. I might mention to them how I thought about that next time. I would use them because I don't know any where else I could go.
Response from Canton Computers Inc
"Hello [member name removed], I apologize for the issues with the phone call. While customers in our store fronts are certainly first order of business, we do need to make sure all phone calls are answered and handled in a timely manner as well. I agree, you should NOT have felt like you are being ignored. I will consult my staff about this and I certainly apologize. For your troubles, I would like to offer you half off any in-store or on-site service on your next visit. Simply print this page from AngiesList and our staff will honor the pricing. Again, I sincerely apologize for any issues we may have caused."
Don J.
May 2014
unknown
Response from Canton Computers Inc
"[removed member name] & [removed member name], Thank you for the great review! We certainly appreciate it! As a token of our appreciation, I would like to offer you half off of labor on your next visit. Simply print this out and taken it to any of our three locations in Redford, Livonia, or Canton. Thank you!"
Robin H.
Jan 2014
They spent quite a bit of time and seemed to get everything working. We took our computer back to them because we were still having some more issues. They cleaned the hard drive and they are really nice. They never charged us more than the initial cost. Everything has since been great. We were happy with them and we would refer them. They are really good about getting back with us and answering the phone. The guys on the road were all good.
Response from Canton Computers Inc
"[removed member name] & [removed member name], Thank you for the great review! We certainly appreciate it! As a token of our appreciation, I would like to offer you half off of labor on your next visit. Simply print this out and taken it to any of our three locations in Redford, Livonia, or Canton. Thank you!"
Greg W.
Jul 2013
poorly
Response from Canton Computers Inc
"[member name removed], I am sorry you feel this way regarding a store policy and I would like to see what we can do about potentially bypassing policy to make sure you are happy. I attempted to find an invoice from you at all three of our locations, but the latest invoice I have from you is in 2009. Can you please elaborate on the issue so we can attempt to resolve this? An Invoice number would be most helpful, or you can call me at our Livonia location (734-838-9700 - ask for Dave). As for restocking fee's, we generally don't do restocking fee's on most of our items, however; sometimes it is unavoidable such as a ripped or torn box, missing items such as an i/o shield for a motherboard, or drivers disc for a video card. I am always willing to refund the fee if a missing item is returned at a later date. Again, please give me a call or reply to this so I can make sure this is resolved quickly. Thank you. Dave"
Mary B.
Jul 2013
The staff is knowledgeable, friendly, very helpful, and the experience doesn't make you feel like they know all and you know next to nothing.
Response from Canton Computers Inc
"As always, we welcome the kind words and thank you for the review! I will forward this on to the staff as well. Feel free to contact us if you have any questions or concerns! Thank you and have a great day."
Don D.
Mar 2013
They are outstanding. We are older and there are things that we can't fix on the computer. Basically, the machine was shutting down because I didn't have any storage space left. They just tweaked a few things for me, he added Java which we didn't have. They cleaned it out. These guys are great. We were very impressed. My husband walked in, they weren't busy, they just did it right then and he walked out.
Response from Canton Computers Inc
"Thank you for the kind words! We know how important it is to have great customer service. Please contact us if you have any further questions or concerns. Thank you!"
Michael B.
Nov 2012
The work was done professionally and I am completely satisfied with the service provided by Canton Computers, Livonia.
Response from Canton Computers Inc
"Thank you for the kind words! We know how important it is to have great customer service, especially now more than ever. Please contact us if you have any further questions or concerns. Thank you!"
Debrah D.
Mar 2012
When you go in don't be afraid to ask questions because they are very knowledgeable. Make sure you get them to quote you before they do the service.
Response from Canton Computers Inc
"Thank you for the kind words! We know how important it is to have great customer service, especially now more than ever. Please contact us if you have any further questions or concerns. Thank you!"
Marilyn W.
Apr 2011
The store had several service representatives present and we were given immediate attention. Several of the techs conferred and agreed that we most likely had a serious infection which might end up requiring a complete cleaning and reprogramming of the hard drive, but it was agreed that before they did such a drastic measure they would call us to explain and get our approval. We also decided to have our antivirus program changed and a some other small adjustments made. The original estimate was $108 but with the saving of files for the hard drive, change in anti virus programs and the other minor software changes it ended up in the neighborhood of $150.00 It took from Tuesday to Friday to get the computer back and it's worked fine since. We would definately use them in the future.
Response from Canton Computers Inc
"We just signed up with AngiesList today and saw the review! Thank you for the kind words. Our company prides itself on customer service, and we are glad that you received the service we strive to give to each customer. Thanks again!"
Licensing
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FAQ
Canton Computers Inc is currently rated 4.7 overall out of 5.
Canton Computers Inc accepts the following forms of payment: CreditCard
No, Canton Computers Inc does not offer free project estimates.
No, Canton Computers Inc does not offer eco-friendly accreditations.
No, Canton Computers Inc does not offer a senior discount.
Yes, Canton Computers Inc offers emergency services.
No, Canton Computers Inc does not offer warranties.