Sims Heating and Cooling

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They showed up on time (sameday) and fixed the problem for a fair price. Nice job and very happy!

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Our furnace went out on a Sunday in February. We have the plan with Consumer's Energy to fix our furnance for free. They came out and were able to get the furnace running but told us more work needed to be done and it was not covered by our plan. They suggested keeping the furnace off until we had someone else look at it. I called Sims because a friend had used them before and I spoke to the emergency on call person. He was very polite, professional and friendly. He asked a lot of questions about the Consumer's Energy repair person. He walked me through everything so I was able to give him all the information. After about 15 min. on the phone, he stated the furnance was safe to run and actually suggested I do not have them come out on Sunday because the weekend call is extra money. He gave me the time the office opened in the morning and suggested I call then. I called first thing Monday morning and the lady who answered the phone was already aware of my situation. They were able to come out later that morning and had the furnance fixed and running before noon. This was great service! It's rare when you actually find a provider who is willing to suggest a cheaper route for you and then have the issue completely resolved within the next day. I also felt the price was very reasonable for the work they did and the time they were there. I would not hesitate to use them again and recommend them to everyone I know.

John Sims is great to work with, explaining what would be done. Not the lowest bid, but you really get what you pay with this company. I highly recommend them. A

My experience was excellent. I liked that they were prompt, informative and honest. They knew what they were doing. I remember that they were inexpensive. I would tell the other members that they will feel confident in hiring them to come out and solve your problems.