Response from MBK CONSTRUCTORS INC
ome facts for your consideration: 1. Angies List publishes reviews without verification 2. I did not do any work or ever have a contract for the person who wrote this, my contract was with his 30 something year old son [Member Name Removed] His father [Member Name Removed] got involved late in the project. 3. Workmanship - Neither he or his son ever expressed any dissatisfaction with the workmanship to me or it would have been corrected; trust me they would not have paid me. I had my best finish carpenter on his job throughout the project. I personally supervised the work and had many meetings with his father (not [Member Name Removed] who I had a contract with) including punch list items at the end of the project. When we left there dad acted like everything was to his satisfaction and finally allowed his son to pay us. Dad made a blanket statement above about quality of workmanship and impunes the reputation of everyone involved in the project with no examples. Any project can have workmanship issues and we always take care of them. 4. Responsiveness - He gave us a D for responsiveness with no examples, I always return calls and messages, every client has my personal cell phone number, and we have a full time office manager. There were many communication issues early in the project; [Member Name Removed] would not have a face to face or phone discussion with me, he liked to text message everything which slowed down communication and progress. That is my understanding why he brought dad in from Florida to talk to me, the project actually went much smoother one his father got involved and there was a steady line of communication, so I'm not sure why dad took a cheap shot at my company. 5. Punctuality - I can't address the claim since I don't know of any issues; I never missed a meeting, we showed up and worked every day unless we were waiting for materials, answers from [Member Name Removed], change order approval to move forward, building inspections, etc. 6. Professionalism - We have been in business 23 years and treat all clients professionally, we do not have to advertise for that reason, this job was a referral from someone we have done a number of high quality projects for. MBK UNDERSTANDING OF THE COMPLAINT AND REASON FOR THE UNFAIR REVIEW - we quoted this project twice, the first quote was over budget due to an elaborate bathroom design by [Member Name Removed] who acted as his own architect. I suggested we put in an allowance for the bathroom and redesign it to keep things moving since they needed to move from Florida to Michigan as soon as possible with their daughter. [Member Name Removed] agreed and signed the contracted with the bathroom as a placeholder but never revised the drawings. When it came time to finish the bathroom space [Member Name Removed] quit communicating with me and dad flew in from Florida to run the project. He made it clear that in his opinion we were obligated to build the bathroom on the original plans that [Member Name Removed] could not afford; after some back and forth discussions with dad we came to an agreement that MBK would absorb part of the cost of the more elaborate bathroom and the [MNR] would absorb the rest. This did bring the project to a stop while this was worked out, it was not an insignificant amount of money but we wanted to work out a compromise so they would be happy and to facilitate completion so [Member Name Removed] and his family could move in as soon as possible. I thought given the dispute over the bathroom portion of the project that things ended on an amicable basis and was truly surprised when someone told me about this review. We are not an Angies list contractor and never will be, it is not a good fit for the work we do. In 23 years in business we are known for providing high quality at a good value. There may be disputes at times but we have never walked away and not tried to resolve issues to the satisfaction of a customer.