I have owned an in ground pool for the last 35 years and I'm well educated and experienced in the care and maintenance of a pool. All my pool equipment is kept indoors and receives meticulous care during each pool season. I personally perform each pool opening and closing because I?ve found that contractors do not take the required time and care to do it properly. In September, 2014, I was unable to remove the Polaris vacuum wall fitting because of nerve damage in my hands and now lack the strength. Normally this universal wall fitting is removed with a small plastic insert that you turn counter clockwise against two plastic nubs and it comes right out. In September, 2014, I was unable to apply sufficient torque to remove the fitting. For years, I've had my water tested at Clearwater, & I purchased their expensive chemicals. I always dealt with the counter sales people, but never required any pool service until now. I was told by Gary, the sales manager that he spoke to service &,they have the service ticket. They also have a ?special Polaris extraction tool? to remove the plastic fitting. I specifically said that I want to be home when they come. Numerous appointments were made, but no one came. After many repeated phone calls, I was told that someone came and removed the fitting the previous day. There wasn?t an appointment and they never rang the bell. When I went to the pool, I was shocked to find the many smashed pieces of the fitting at the bottom of the pool. Clearwater's special extraction tool was channel locks, a hammer and chisel! My fitting was destroyed along with a cracked face plate. The pool liner surrounding the fitting was cut and twisted so the holes for a new face plate were no longer matched with the plate under the liner and the screws were bent. It was a mess!!! I called the owner of Clearwater only known as Jeff, who said he would talk to his service tech who did the work and then come out to inspect. He missed two appointments and never even called, or returned my phone calls. I told Gary, the sales manager, who confirmed giving my messages to Jeff. Now the weather was turning bad so I had to close the pool and left a message for Jeff that I would expect to see him when I opened the pool in 2015. After opening the pool now, June, 2015, I discovered a big pool leak losing 2 inches of water every hour. I called another pool service company who came to inspect the damage and leak. They told me that the blows from the hammer and chisel were so severe that the PVC pipe on the other side of the Polaris fitting was cracked and separated from the inlet fitting. Repairs will require breaking up the concrete deck to make the necessary underground repairs. I have since called Jeff and left messages asking how he is going to fix the damage. He has not returned my phone calls. I'm not going to pursue the issue. Clearwater employees cannot be trusted to do the work properly and management apparently doesn't give a d***! The repairs will cost me $515.00 for a $1.50 fitting. Anyone who uses Clearwater Pools & Service, look at my experience and look elsewhere or you may be as sorry as I am!!!!