Creative Deck Designs
About us
Creative Deck Designs has been in business for over 22 years, servicing the local Maryland area. We have over 8,000 satisfied customers, with projects ranging from a simple deck or fence to the grandest of outdoor retreats, bringing the indoors out. Creative Deck Designs has been the winner of Angie's List Super Service Award, three years in a row. Additional emails - [email protected], [email protected], [email protected] & [email protected]. Additional contact name - Gary Beard, Kris Earll & Bob Lehman.
Business highlights
Services we offer
Aluminum Fencing, Building Material Supply, Custom Additions & Screen Rooms, Decks, Patios, Railings, Sunrooms, Vinyl Fencing, Wood Fencing
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
10% | ||
4% | ||
4% | ||
12% |
Salesperson Steve Walder sold us decking that was untested, Elk wood, a Trex like product. The installation was very difficult. Boards buckled and warped. It was impossible to do the invisible attachment of boards to beams. When we expressed dissatisfaction half way through the process, Steve at our home, began to shout and menace my husband and I. Bob Lehman, the owner was not responsive to our complaints about Steve. We requested he not com back to our home. Ultimately, the decking material all needed replacing. CDD dragged their feet at every step of the process of addressing the problems. While the material was covered after a loooong process with Elk, the labor to replace it was not. We actually had to pay CDD again for replacing it. Also, the boards are no longer invisibly installed but have visible nails. The one main board that ran the length of the deck had to be taken out and replaced with smaller lengths of board which have a tendency to come up at the edges. The Whole process took one year to be remediated. I would look elsewhere for decks.
Johnny, our salesman, was very professional and provided quotes for both the column replacement and deck replacement (should we decide to replace the deck later). It is definitely useful to go to their showroom in White Marsh to look at deck materials.
They did an excellent job. Dez and his brother were our crew, and they efficiently dug out the old footers, replaced them with preformed footers, and inserted new pressure treated 6x6s. They left the worksite clean.
I will definitely be going back to do the deck later.
must add that the privacy fence we chose was not a straightforward design. (we found a photo of a privacy fence while surfing the web and were unsure if this design would even be feasible). This company worked with us ?went out of their way ?both to create the design and to be certain that we were pleased with the end result. And we are pleased ! ! We highly recommend this company?.you will not be disappointed.
When I signed the contract, I was told that the schedule was running about 5-6 weeks which was fine with me so when I was called 5 days later telling me the installers would be coming later in the week I was in a bit of a bind seeing as how I was working all day and going to school full time. I was willing to wait until the end of August to have the fence installed so that I could be here to address any issues.
The old fence had been put in place by some friends when we first moved into our home in the mid-90's. The rear fence, while on the correct property line, extended beyond the proper turn so the long side of the fence was about 6 ft off all the way down and had to be brought in. I was not here to immediately correct that and it took two more visits to have it done, the final visit taking place while I was home to provide proper location information to the crew supervisor.
When I am ready to replace my deck with a vinyl/PVC one, I will be contacting Creative Deck Designs.
Licensing
State Contractor License Requirements
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