Wright Mechanical Services LLC

I was charged $641.58 for HVAC system repair and maintenance in a condo that is occupied by a tenant. After the services were delivered, the system would not cool below 75º F, until it stopped working altogether 48 hours later. I called to apprise the company of the issue. A technician showed up while the tenant was away but never sent me a diagnosis report. I had to call to find out what the issue was. I was told that several parts needed to be changed and that I should change the system. I waited for five days for Wright Mechanical to send me an estimate. In the end I used another company whose recommendation was to change the system since it was too old. Further, the new company stated that the repairs that had been performed by Wright Mechanical were not advisable given the age of the system. I called Wright Mechanical to get a partial refund, recognizing the work had been done, but noting that it had failed 48 hours later. Wright Mechanical refused to issue a partial reimbursement and didn't even bother to reply to my requests. Based on this experience, I advise against hiring this company. They are expensive, unreliable and unprofessional.

They were very good. I thought their price was very good. They were good on responsiveness. They came on time. Overall they were good. They did a good job, so they don't have to come back.

This provider was first hired to perform preventive maintenance and basic inspection of my HVAC.  There noted the need for refrigerant but called while I was at work, not even bothering to leave a message.  I then had to arrange for their return after being told it wasn't their responsibility to leave messages because the technician couldn't be expected to stop his progress at the complex.  They noted no other issues and refilled the refrigerant.  Several weeks later the unit stopped working and I contacted the business, emailing directly with the owner.  I relayed my expectation that if preventive maintenance was performed an issue should have been caught, a message should have been left and my unit certainly should be working.  After several email exchanges a technician returned to the unit to find a problem that should have been detected with the first and second visits.  Instead of fixing the problem the technician was instructed by the owner to leave the premises, as the owner was unwilling to take a risk that work he performed might not be adequate.  If you're looking for a company who stands behind their work and delivers good customer service, this is not the one.  I three visits I paid $160 for a unit that is not working, only to be told that my emails asking them to stand behind their work were threatening and that work would not be completed.  DO NOT USE THIS COMPANY.

The work went very well. I was nitpicking about one aspect of the install which came about because I was not on site on the install date to tell my preference. They returned and fixed the issue to my liking.
I dealt with Ms. Hamilton to schedule the return date and she was very accommodating of my schedule.