Len The Plumber, LLC.

The technitian Edgar showed up on the same day and he was extremely professional. I have no complaints about his service and the unit was installed without any problem. When he left, he told me that I would get a permit in the mail and once I get the permit, I need to put the permit number on the tag which was left on the unit so that inspection can be done. I called LEN the plumber office four times asking for the status of permit, after 6 weeks of service and not receiving the permit in the mail as promised. I was told a manager would call back to give me the status three times. Today is exactly 2 months after the service and I still don't have the permit in the mail. I just got a call back from the manager (finally ) letting me know that my inspection was filed with the county and I would be receiving the proof in the email. As I said,I don't have any complaints about the service itself but their admin staff/follow up left a lot to be desired.

It cost us $700 for a new toilet, but I had to go through with it anyway because we were having a party.

They failed miserably. I have a grinder pump pit in my front yard. The guy came out and said I need the guys from their office. The next day, I waited for those guys. If they had enough sense to just tell me upfront that they couldn't do the job, I wouldn't have a problem with them but they wasted all my time and I got nothing. They were fairly responsive. They showed up on time.

It was alright. I would use them again if they send another technician out.?It was the technician; I don't think it was the company.?He was an older guy and wasn't too enthusiastic, but he gave us some information about what the problem was. He was supposed to get back with us and he didn't. They didn't do anything and he actually didn't end up charging us. He was supposed to get back with us with some prices on some hot water heater and they didn't give us any information.

They were kind of pricey. They were okay.

Here?s the bottom line. Len the Plumber certainly knows its stuff. The plumbers are top notch and do a fine job. Prices seem a bit high to me, but I will certainly consider hiring them again. If money is not the biggest deal, call them if you want a job done right. My situation was not without an issue, however. Read on if you want to know more ? ________________________________________________________________________________ Here?s my story. The plumber sent to my house, Juan, was on time, courteous and quite good. He spotted the problem with the toilet that two other plumbers from a different company never told me about - a cracked flange that was not bolted to the floor as it should have been when it was first installed. Juan gave me three prices to do the job, ranging from $389 to $728. Replacing a plastic flange would cost less and replacing an older, concrete one would cost more. Ours was plastic. So I figured it would cost me about $400 and change. Juan could not do the job the first day, however, because he said he lent his special drill to a colleague. That forced me to take a bit of time off a second day in a row to be at the house. On the second day, Juan came back. He replaced the flange and reset the toilet. Took about an hour total. The bill: $1,067. I admit I was surprised. The repair was more difficult than just replacing a plastic flange, I was told. So the $728 charge applied. And there was an additional $339 charge for pulling and resetting the toilet. Juan made up for it, in part, by subtracting $150 as a customer satisfaction fee to compensate me for waiting a second day until the job was completed. That was a nice touch. I was not happy the job couldn?t be done the first day. I can understand the $728 fee, even though it seemed a bit much. I thought $500 or $600 would have been more reasonable, but Len charges a flat fee per procedure. Okay. My main problem was, I didn?t recall being told about the extra reset charge. I called Len the Plumber to question the charge. A manager named Brad answered. He was civil and reasonable. He explained that the company uses the best, most experienced plumbers and keeps its trucks well supplied, so prices might be a touch higher than rival companies. After a bit of polite back and forth, he agreed to reduce my charge by $100 if I would consider using Len again in the future. I said I would, and I will. Again, the quality of the work performed is topnotch. And perhaps I could have been more diligent in going over the charges with the plumber. Nor are all of Len?s prices necessarily higher than rival firms. Some of the quotes I got for different procedures were in line with what other plumbing companies would charge.

It went very well, the price was comparable to other plumbers.

It went well. He found the problem and fixed it quickly. He snaked the pipe and it worked great. The only problem was the price. $400 to unclog a pipe, and that is with discounts. It would have been closer to $500 otherwise. That ruined the whole experience.

I first called and was given a time window for Thursday. The dispatcher/secretary called thirty minutes before time window would have been up, to say she didn't know when a provider would be able to come out, so we rescheduled for the next morning. The provider came out Friday morning, and asked to see the water heater. When I brought him done to the basement, he insisted that he smelled gas and that 'there was a strong leak'. He said I should really call my gas company. When I called Washington Gas, they instructed that all work done on house be ceased until someone from Washington Gas could come out to inspect the leak. The plumber from Len then backpedaled, insisting that installing a new garbage disposal would in no way be dangerous with a leak. He finished his work and then left. Someone from Washington Gas came to my residence and said there was no leak, and we strongly suspect that the provider from Len the Plumber was trying to 'scare' me into purchasing a new water heater. In addition, he did not want to give me Angie's List discount until I insisted. Oh, and did I mention that I had a 10 day old at home at the time? The provider saw my newborn yet still acted selfish and unprofessional. The only reason I'm giving Len the Plumber a 'D' is because the dispatcher was very nice and apologetic that she could not give an arrival time for the plumber.

I have used the services of Len The Plumber recently. The cost was 600 dollars and they ripped me off. I have nothing but bad things to say about them. I found out the fact that I did not need the garbage disposal, I only needed a switch for the garbage disposal. They ripped me off by 600 dollars. I will not use them again or recommend them to anybody.

I think the price was high. We would use them again.

The person that came took a look at the leak, he went downstairs and there was pretty much that he could have done for the leak. It has to do with the water system in the building and it would have shot down the water. So he charged me for the investigation and for him coming. So I called the service of the building and the work was done without any issues so I called the plumber to tell him what happened. The water was shut off outside was turned off with no issues and fixed the leak with a matter of an hour and I asked for a refund for them coming out but they still charged me for the investigation that they did. They did refund me, they eventually gave me a discount for the investigation and refunded me for them coming out.

Horrible. Yeah I was actually going to call and ask a refund from Angie's List. He charged me $2600 for a water heater. I tried to reason with him. I tried to work with him. The worst part is my water heater was still under warranty from the previous times. My neighbor was here not myself. The guy took out the water heater, he replaced it with the exact same one. It's a factory warranty. So he brought the same one back here and says this comes with a six year warranty. I told my neighbor to tell him that that one was only five years old. So if he would have been a good man he would have said this is still under warranty and called them up. I did call them up and they said, If he has my hot water heater, which the guy at Len the Plumber said they still had my old one and all they had to do was send it in and they would get a replacement and I could get my money. But then at the end of the week she just sent me an email saying I'm sorry there is nothing more we can do. Took away a good water heater that was still under warranty and blew me off. None of it was good. None of it was good at all.

It was fine. That was the first time I used them. They were very nice and very professional. They were timely, walk me through exactly with their recommendations and they evaluated the problem. I think they were a little pricey. I think I would shop around because of the price. I will recommend them but I would also say that their price is a little high.

I was very satisfied. They cleaned up after themselves and cleaned up all the dust. He told me beforehand what was involved and how much it's going to cost. I was very pleased in all other plumbers I've used. The price is high.

Their whole thing about same day plumber service, they can't do that. I don't know why they advertised that. I had to wait four or five days. Once they finally got there, they fixed it and they did a good job. It cost a lot. I wouldn't say they were really expensive. Their market value may probably be a little high. I had to wait a while and it was a little expensive.

It was fine. They have done a couple of different things for me. They gave me two options and I got the cheaper one. He was honest which I appreciated. Compared to what I found, I thought it was reasonable. The punctuality and professionalism were great. He was very, very professional.

Len The Plumber have done several jobs for me. Until the last job I was pleased. I have had them in a couple of times to stop the leaking with no success. They seem to be unable to stop it. I don't know what they did when they cleaned the water heater but he told me that it is an old water heater, blah, blah, you will need to buy a new water heater and we will charge you 1600 dollars, blah, blah, blah. The last time I talked to them, I was unsuccessful in getting information that I wanted over the phone so I will no longer be using them. In the past I have been very pleased with their work. It is just this one particular time that I have been unable to get them to assist me as I consider appropriate as the problem was created by their person. I can't say I don't recommend them. I will say it is like any other business, there are times they do very well and times they do not do so well. I am mid way between good and bad. I talked to him over the phone yesterday or the day before. I am looking for another plumber as I will not be using the same plumber again. It was expensive and I am not sure if that pipe needed replacing because there was no problems with the pipe. All we wanted was cleaning the water heater and not replacing it but he said, oh, the pipe, you can replace the pipe, the pipe needs to be replaced. I will not be using them again. In the past the quality has been satisfactory, just this one time it has been far from satisfactory. I think they are fair at being punctual. I will not use them again in the future, not after this past experience.

It went well. They came out the next day and it was late at night when we called and they fixed the issue. It was more expensive than we though. That was good. My husband dealt with the guy and he was pleased with the work and he didn't have anything negative to say. They came out within less than 12 hours and they fixed the issue and that's important. They were a little bit earlier than they said.

Their price was competitive and lower than others so that's why I used them. They did everything on time and answered all my questions.

It went fine except it seemed to be very expensive.

I had a leak in my utility room from both shut-off valves that run out to the front and read yard faucets. I scheduled an appointment for Saturday May 30 between 10AM and 2PM(their 4 hr window). I cleared out my schedule for them to come over. On Saturday as I waited I received a call from them that all their plumbers were on emergency calls and that their plumbers would not be able to be at my house and if I could reschedule for the following Saturday (6/6/2015) from between 10AM and 2PM (once again their 4 hour window), I said it was okay. I adjusted my schedule to make myself available until 5PM that Saturday. On Saturday morning at 10AM I called to ensure the appointment and was told everything was okay. At 2 PM I called again and was told by the dispatcher that the technician was running late and would be there soon. I called again at 3PM and the dispatcher told me that the technician was still busy and she would try to find another plumber. I asked to speak with the manager . He told me that on the weekend he has limited resources and his staff was busy on more important plumbing problems than leaky valves. He said he would offer me $100 dollars off the bill but then it got kind of bizarre. . He told me he would try to get me someone to my house after 4PM. I told him if he could do that I would cancel my schedule after 5PM. I asked if he was sure if he could get someone before 5PM he was not sure. Then I asked him what time his people worked until and he stated 5PM. I then asked him if someone comes after 4PM would they complete my job, he re-stated that they work until 5PM. I asked what that would prove and he said they could evaluate the job. At that point I told him his services would not be required. I am quite disappointed, I work with customers at where I work and realize that emergencies may require re-scheduling work but if we need to reschedule a customer without notice we MAKE SURE that we get to them at the next appointment and make them a priority. Obviously they judged that my work order was not worth their time and that my time was expendable. I can not make any comments on the quality of their work as none was done but their business ethics leave something to be desired.

We contacted them on a Saturday and they showed up very quickly that day. We didn't have any hot water which is why we called. He determined that we had a defective gas control valve. He was able to relight the pilot light until we got a replacement. He also showed me how to light the pilot so that when it goes out, I can get some more hot water. He said that they could replace the unit on Monday if I wanted. The technician was very polite and helpful.

The appointment was terrible. The plumber did not call me before he arrived. He left plumber's putty all over my floor that he scraped off of my strainer. He gave me a quote of 299.00 to replace a strainer basket. I explained to the plumber that the price was too high and I refused to pay that price. So I called another plumber who came on the same day and received a different evaluation. The other company offered to replace the tail piece on the strainer basket, instead of replacing the entire basket. This solved my problem and I was completely satisfied. I called Len the Plumber 240-436-1913 the next day to speak with them about this and was told that my message would be forwarded to a supervisor. No one ever returned my call or followed up with my concern. All I wanted was my 49.00 trip fee returned, since their evaluations was incorrect.

He did these repairs for me and come to find out after a few weeks the problem was just my electrical switch! He was very rude to me when I got him to back out . Yelling at me and saying he told me one thing when he really told me the other. His name is Lawrence Barber.