Len The Plumber, LLC.

I've used them before. It's just this one time. I've used them three or four times, the last time, they didn't fix but they said they fixed.

There was one worker that came out and he was good. He had to run it three times. So no matter what it took, he fixed it. It was his perseverance.

We were charged more than double of what was quoted on. the phone. We do not feel this company is honest.

Fine. Technician did an excellent job.

Technician had trouble communicating and did not seem to know what to do. After examining faucet, he told us (and put it in writing) that faucet had been damaged upon installation and needed to be completely redone. He quoted a price of $1150 to do this. We paid the trip charge of $49 and sent him away. We then had a very highly rated plumber come to examine the faucet. He said the faucet had been perfectly installed, and only needed a bad cartridge to be replaced. Furthermore, the cartridge had a lifetime warranty so there was no charge for parts. He did the repair for $230.

Len The Plumber twice canceled day-of. The first time they canceled, my wife had taken a day off of work and the customer service did not call until 20-minutes before the close of the service window. The second time, they called and left a message on my phone stating that they would not be able to come to my home due to "other emergencies"; 3-days later, I got a call stating that I had been rescheduled, but nobody was at my home to meet the plumber (NOTE: I did not authorize a rescheduling, nor was I involved in the rescheduling). When the rescheduling was finally coordinated, I took the day off work and the plumber arrived 30-min late. When the plumber arrived, I discovered that he wasn't a plumber, instead, he was a drain clearing technician and was unable to perform the work required (important note: I had clearly articulated to both customer service and "dispatch" that my problem was a faulty shower valve - I never mentioned anything about a clogged drain). With this said, costumer service was always friendly and the "plumber" was pleasant and honest in stating that he was not qualified to perform the work required.

My outside sump pump pipe froze and burst during a recent ice storm. I was able to get it working again with a hair dryer but it was definitely a temporary solution. I called Len the plumber on a Saturday morning (like their commercials always say is ok). I was routed to a call center who gave me an appointment window. The window came and went and no one called me. I called back four times and each time i was told that the plumbers were behind schedule but someone would call me. Nope. I did finally receive a call Sunday morning and was rescheduled for Monday evening. I completely understand that ice was a factor on Saturday but no one was providing any additional information - like the fact that the plumbers weren't actually working. A plumber did show up on Monday. The first thing he asked was something like what's the problem - a backed up kitchen sink. Um..no! He looked at the burst pipe, told me he wasn't going to get pneumonia for my mistakes, and left. He offered no solutions or additional advice. My mistake! I'm not a plumber, I didn't install the sump pump pipes AND it passed inspection when I purchased the home a few months ago. Totally unprofessional and unhelpful.

I was very happy with the company's service. I called on Saturday at about 12:30 in the afternoon. They scheduled me for the 12:00–4:00 time slot, a plumber showed up at my door by about 2:00. I explained the problem, he asked a few questions, and then he got to work. It took almost an hour because it was a difficult clog, but he cleared it successfully and cleaned up everything. (I was glad he finished in less than an hour: the service was a flat rate of $300 plus extra for any time over an hour.) When he was showing me that he'd cleared the drain, he also noticed the low pressure on my kitchen faucet and fixed it on the spot!

That is outrageous and I will NEVER use them again.

1. First I was given a 4-hour arrival window, 12 noon - 4 pm. The plumber arrived at 4:30 pm 2. Plumber misdiagnosed the problem. He determined that the leak was in the pipes coming from the guest bathroom over the leaking area. He cut wholes in the kitchen ceiling, to "fix" the pipes, replaced and sortered the pipes and left. A few days later, the leaking began again. I called Len to fix the repair under their 1-year guarantee of their work. The second plumber declared it a new leak, and therefore not covered by their guarantee, stating that they would only repair it at their regular rates. I was shocked. I had the plumber get his supervisor on the phone and he refused to honor the guarantee as well!! Their logic was that I couldn't prove that the leak was from the same place!?!?!? It was the exact area. I argued that they couldn't prove that is wasn't. I also pointed out that one of the services they provided was problem diagnosis; therefore, at a minimum the plumber failed to properly locate the leak source. They still refused. I subsequently hired JW Home Improvement. They shortly discovered that the problem was never in the pipes in the ceiling, it was from the sink trap and drain that was right above that spot. Because it was in the guest bath, which is rarely used, it would leak intermittently. That's why the leak came and went. Len the Plumber sucks, is a rip off. NEVER USE THEM!!!! This is such a shoddy business practice and shoddy work. It should be illegal!

They said that it wasn't in their scope of service. They were very responsive initially. They had a one-time charge for coming out. If they told me that they couldn't provide the service, they could have been helpful. They could have done more as well. There should have been more clarity.

Went very well. My tech, Cliff, was professional, polite & knowledgeable. The wall needed to be cut so he could get to the pipe that was leeking. Replaced the sections that had holes. Upon completion, the work area was cleaned up & he checked to ensure the water was turned back on & the faucets & shower were in good working order.

The plumber was originally supposed to come on a Saturday morning. We waited all day and were told only late in the day that he could not make it. As compensation for wasting an entire day waiting, the company said someone would come out the next day, Sunday, and not charge the $49 visit fee. The plumber arrived early the next day and could not immediately find the cause of the low water pressure. He told us (in very broken English) that he would charge us $349 to figure out the problem and if he couldn't resolve it, we would have to call in his supervisor to elevate the request but that he would still keep the $349 fee. I informed him that we should not be paying the $49 visit fee. He said he didn't know anything about this agreement and then changed his story by saying that the $349 did not, in fact, include the $49 visit fee. After about 15 minutes trying to figure out our system, I showed him the filter and asked him to check. He did and saw that the filter needed to be changed, which he subsequently did (we had extra filters to use). The job took 5 minutes. No matter, he left with the $349.

I am uncomfortable with an upsell. The provider wanted to buy a new faucet instead of just tightening it. I felt extremely over charged for the service provided. Excessive fee for minimal service that was provided. I felt ripped off.

If Trevor Pope comes to your house, do not let him in! This guy gave me an estimate of $4,600 to install 25' of gas piping in my large crawlspace. As I was reading the BTUs from the different oven burners that I purchased he kept saying wow, oh, oh, as in the more BTUs the more expensive. This is true, but, it's a matter of a 1/2" pipe vs. a 3/4" pipe, and you can get onto Home Depot website to see the price of piping, a foot is cheaper than a loaded latte! He told me since it's such a higher BTU it's $1,000 more, otherwise it would have been $3,600. The cherry on top: When he gave me the final $4, 600 estimate I told him, if I use your company you will take off the $50 estimate fee, right? He quickly said, oh the real prices $4,650 so I already took off the $50. BullSh*T! - Just Don't Call Len the Plumber!!!!! And BTW, my next two estimates: $2,100 and finally $1500. If you have too much money on your hands, call them.

I had a leaky facet I guess I should say it's really the hose that goes from the bottom of your facet to the water pipe, it a drain hose that people have if they have a garbage disposal but the water passes through that flexible pipe to the facet to give me water well it was broken and was dripping water when I turn on the water it came down under the sink so I had to get that replaced as quickly I could. It was almost like an emergency because of the water coming down under the sink, of course if I didn't turn it on it wasn't coming down, but it was already a lot of leakage there. The replace the whole facet assemble because they said they couldn't just do the hose I would have loved if they had just done the hose but they said they couldn't do that. Don't use them They were prompt they did come out on a Sunday that was good, they advertised it they did do it. What was bad was the price of the replacement and the length of time that it took him to do it, I didn't feel like he was not very well trained, I did not think that it should taken him that long. I thought he was not skillful.

We hired Len the Plumber (contract #454051, dated 6/3/16, total cost $2,177) for work in our condo apartment in Washington DC, involving removal and replacement of plumbing in three bathrooms (shower diverters, T&S faucets, deck mount lav faucets). After completion of work and full payment of contract charge, the very next day we discovered serious damage created during installation of lav faucets, consisting of deep scratches and gouges to the marble vanity top in the immediate area around the faucet. We called and reported the damage to ?Edgar?, manager in the Silver Spring Office, had photos taken and sent to him, and requested his attention to the matter. Subsequently, we followed up with three voice mail messages left on his telephone. We received no response to these messages. Seeking resolution of this matter, we further followed up by sending formal written notice of the issue to the Baltimore office of Len the Plumber, by certified mail dated 6/27/16, and again by certified mail dated 8/2/16. Both letters were received and signed for by ?Holly Perry?. Up to this day 10/18/16, we have received absolutely no response from Len the Plumber, despite explicit declaration in the contract that ?It is agreed that the Company respond to any client written issue within 30 (thirty) days of receipt of the certified letter?. This experience has taught us that this is a company that ?takes your money and runs away?, failing to meet not even its minimum declared obligation of responding to a formal written notice, while also evading its professional responsibility to provide quality service without leaving behind serious damage created in performance of that service. Let this be a warning to those of you considering hiring this company. You would be better served by looking elsewhere for a reputable and reliable plumber.

It was at a rental property, so I wasn't there.

He did a pretty good job, I just don't like his attitude. He still doesn't know how to respond to my question and stated he doesn't know everything. I didn't want to deal with another person to do this so I just went ahead and used him. I like the work. Price was about right. He found out what the problem was. I won't use his company again. He gave a 4 hour time frame and came within the last hour so they showed up on time. Professionalism is not good. I don't want to put in a bad word for the whole company, just the one employee. He was kind of rude. He was cocky. He's acting like I'm a female asking stupid questions. He got frustrated. He was talking down to me. He asked if there someone else in the house that he could talk with.

It was fine. They did the job. It was very expensive but I don't know I might try to find a cheaper price next time.

They did a nice job. He even told me that I could get a discount on ordering a part through Amazon versus the manufacturers of the faucet, so that was nice. It's just the problem couldn't be resolved but he told me what the issue was, but he didn't have the part that I needed. I thought it was a kind of a very specialized item that was attached.

They did a good job. They cleaned up and had booties on their shoes. They were on time. They went beyond what was asked of them to do.

The service was fine, they did a good job. I would absolutely use them again. He was nice, courteous, and respectful.

It was Sunday and I need my sink installed. A replacement sink part had finally arrived so the sink was complete. I was expecting company on Monday and needed it installed ASAP. I have only one bathroom. I was stuck. This company charged me over $900 to do this. Stupidly, I payed it, but afterwards I regreted that I did.

It went very well. The line had been crimped and water was coming in but very very slowly. They found where the bent pipe was and went in and opened it. They went all the way in fixing it so I have good water pressure in the house.