Founded 2013 • With Angi since April 2013
Service Provider ResponseThis customer had a number of issues with their 20 year old heating system. We are not the type of company to throw parts at things hoping it fixes them and we do not sell customers a new system when I do not believe they need one. We repaired one of the issues pertaining to the furnace. The furnace thought it was overheating but in reality it was a faulty circuit board and sensor. The customers house was never below 67 degrees even over night. There was an airflow issue and we were trying to determine if it was a duct fitting, zone dampers or something in the ductwork. The customer pushed us off from coming out a few times. When we gave them the option for us to continue with the diagnostic the Wednesday before Thanksgiving or come out the following week they decided this was unsatisfactory and they determined they did not feel confident in our abilities (sometimes things can be complicated and it takes time to diagnose it properly). After all of this the customer wanted a full refund even after we fixed one of the numerous issues and sent us threatening emails. At this point I thought it was best to move on at this point. Some customers you cannot make happy no matter what you do.
Service Provider ResponseUnfortunately when customers do not receive free services they will do anything they can to cause grief to a buisness. You can see from the reviews that our customer service is stellar and we take our business and the satisfaction of our customers very seriously.
Service Provider ResponseI personally spoke with the home owner, and between the technician and myself we informed her of the repairs that need to be done. She decided she did not want to move forward with the repairs due to the cost. She asked for information on a replacement system which we provided along with financing options. The technician is new with our company and has been with us for a few weeks now. When we decide on hiring someone we look at their honesty and character. This plays more of a role in our company than knowledge alone. You cannot teach honesty and character.
Service Provider Response[Member Name Removed] has been a client of ours for a few years now. We have always made accommodations to her HVAC needs. She purchased a service contract from us for $235 the first year and our prices have not changed. She emailed me asking why she did not receive a reminder and I responded that "we do not send reminders to customers that do not have a service contract. This is one of the perks of the contract" unfortunately we cannot send reminders to every customer as that would be unfair to the contract holders in my opinion. In regards to the remark of her being a female. This has no bearing on our prices or how we treat our customers. Personally I find this appalling. We wished her luck in the new year.
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Health & Safety Measures
Ambient Cooling & Heating LLC is currently rated 4.8 overall out of 5.
Ambient Cooling & Heating LLC is open:
Sunday: 9:00 AM - 1:00 PM
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 10:00 AM - 1:00 PM
Ambient Cooling & Heating LLC accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, Financing Available
No, Ambient Cooling & Heating LLC does not offer free project estimates.
Yes, Ambient Cooling & Heating LLC offers eco-friendly accreditations.
No, Ambient Cooling & Heating LLC does not offer a senior discount.
Yes, Ambient Cooling & Heating LLC offers warranties.
Ambient Cooling & Heating LLC offers the following services: Heating & Air Conditioning service, installation, replacement, Heat pumps, Geothermal heat pumps, Waterless geothermal heat pumps, Boilers, Furnaces, Roof top units, Package units, Commercial HVAC equipment, Water heaters, propane tank installation, tankless boilers, tankless water heaters, new construction installation and ductwork.