B&B Air Conditioning & Heating Service Co

This is not a reputable business. The Technician showed up to perform a service call but, did not have the proper refrigerant. The technician called the owner and I was told the owner was working on opening the warehouse to get the proper refrigerant so I wrote a check for the service call. The technician got into his truck to speak with the owner but, instead, he backed out of the driveway and drove away with my check without doing any work. B&B is not an honest business. Stay away! Next stop. BBB.

Dan and Andy were wonderful. They came on time and quickly found the problem. They were able to locate the part I needed and came back a couple hours later. They were efficient, clean, and professional. Glad they were able to fix my AC on a very hot day.

Very happy with our service with our technician, Pak. He came right at the beginning of the window for arrival, was quick and professional, and even brought his own filter replacement. Rarely have had problems with our B&B technicians and today was no exception!

We have had an annual maintenance contract with B&B for many years and they responded quickly to our call. The repair was performed by Pak. He immediately identified and solved the problem, and was efficient and professional - just like each of the personnel from B&B that we have met over the years.

It went fine, they showed up and checked it all.

We are contract customers of B&B Air Cond. and are very satisfied with their service. Their Technician, Pak, gave us excellent service. He was knowledgeable, professional, and efficient. Good job!

We have used B&B under a yearly service contract for more than 30 years. The technician Joan Almonte did a very thorough job not only checking and doing some useful preventative maintenance tasks but also identified a couple of weak capacitors that were replaced before they failed. Joan went out of his way to show me the new capacitors that were used in replacement before he installed them.

Brendan did a great job -- we have had a service contract with B&BAC for the past 20+ years and have always been satisfied with the quality of service, the responsiveness, and the prices. As part of the contract, B&BAC provides an annual service of the air conditioning system in the early spring and the heating system in the early fall. By keeping up with the inspection and maintenance of these systems, and by replacing parts of the system on their recommendation, we have had very few problems over the years. When there has been an issue, B&BAC has sent out a service person very promptly.

B&B technician Trel responded to the emergency call (I have a maintenance contract with B&B). A new thermostat was installed within an hour. The work was done efficiently and quickly, and the thermostat has worked fine these past few weeks. I appreciated the prompt response and service in what would otherwise have been a dire situation.

Alan was a terrific technician, very polite, safety conscious, friendly, and informative. B&B called me that morning to inform me of the 30 minute window during which he would arrive, so that made planning my day much easier! I liked it so much I signed up for an annual service contract. Thanks, Alan.

They're terrific! I've had them for almost 15 years and they're professional and friendly.

The technician spent about 1 hour to perform the work.

Installation was excellent. lot's of sheet metal modification was required. The install was perfect...the technicians were professional, skilled, and informative. Great job.

They showed up on time. Diagnosed my problem as a defective ignitor on my furnace. They wanted to charge me $350 for an ignitor. I'm an old guy and I know what a ignitor looks like and I know they cost about $25 bucks. I found one and Grainger for $22.68. THESE PEOPLE ARE THIEVES. DO NOT DO BUSINESS WITH THEM. Michael A. Ewell Senior Scientist Molecular Biology

Very reliable company who is excellent. They know what they are doing. They call before they come and give good scheduling options. I would highly recommend them to anybody.

I had replaced the igniter three times in he past with other companies but I have not had any problems since they installed this one. And this was seven years ago. Would highly recommend them.

I've had one for 30 years. They are very good. It's never gone up. I pay so much a year. It's a guarantee a year for that price. I don't pay any labor charges. Of course, I have to pay if anything is wrong but that doesn't happen much. When I need them, they are here.

I have a service contract that I've maintained since the installation. If there's ever a problem, things don't last like they use to...I have them out every year to check things out. A couple of times I had a pump that failed and they said those pumps don't last forever; they said be on the lookout for every 4 or 5 years...that sort of thing. They kind of give you advance warning on what to expect. This is actually an historic home. I had applied, a couple of months before, for tax credits county and state to offset some of the cost. I'm waiting on both groups to get back with hey, it's been approved. With the service contract, you get a discount, you're the top of the priority list. Sometime it's the same guy so, he knows exactly what he's looking at. The service has worked out great. Also, it's great when someone comes out almost immediately.

Service Recovery At Its Finest You never get a second chance to make a better impression but B & B have gone above and beyond my expectations for service recovery. In doing so, they have not only regained my lost trust and confidence but have also earned my respect and admiration. Shortly after my initial review, I was contacted by their executive vice president personally to rectify the solution. He was empathetic, took the time to understand my frustration and offered several options for a solution. I had already engaged and committed to a different HVAC company to complete the repairs so declined his offer to have a B & B tech come out and finish the job. However, He provided me a direct number to reach him on and encouraged me to re-connect with him if for whatever reason I was not 100% satisfied with the other company. I did reach out to him and he sent a tech out who diagnosed a problem the other company had overlooked. B & B immediately fixed the problem and got my system up and running again. I have also since been reimbursed for the damage to my attic staircase and I have now decided to purchase a new HVAC system in the fall through B & B. Things will not always go right, that’s a fact of life. However, B & B has proven to me that when or if things go wrong they are steadfast in their commitment to making them right again for the customer. The most important metric to any service provider should be a customers’ willingness to promote that service or product. B & B has won me back over and I would gladly promote B & B to my friends, family or neighbours without any reservations whatsoever. Thank you B & B!

I have a maintenance agreement and they came in to do their regular inspection. They're always good. They're always on time, and they do what they come to do.

They checked different levels of efficacy of the units to make sure they are working up to par. They pretty much stay on top of where each customer needs to pay attention to the maintenance of the equipment.

Great - they also discovered the furnace needed a new heat exchanger - which was barely under warranty so all they charged for that was labor. We got their estimate on Friday (the 3rd of 3 estimates), and they were able to come on Monday to replace it. They called first, were punctual and explained everything. I would definitely recommend them.

I have been using them for over 15 years. They are wonderful. I have no complaints. They know what they are doing. They are punctual and they will go out of their way to help you. For instance, I needed a part and the guy did not have it on his truck. He called and a supervisor ran the part over.

At the very beginning, I probably would have given like a B, but at the very beginning, I had another system. They got real good at their punctuality.

After a big snow storm, I lost heat. B&B was the only company in my area that actually had a human answer the phone. They were understanding and courteous. The were able to get a repair person out to me the next day (just after the street was plowed). They arrived exactly when they said they would (9AM the next day), assessed the situation, & replaced a broken thermostat. The repair person was very knowledgeable and patient. He really found out what needed to be repaired and he also looked over my furnace and let me know it was functioning properly. I would highly recommend this company. It is not often that I find such quality work and good service.