Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

B&B Air Conditioning & Heating Service Co

Heating and Air Conditioning, Electrical, Air Duct Cleaning

About us

Additional emails - support@bbairconditioning.com, services@bbairconditioning.com, sales@bbairconditioning.com, banbGaithersburg@aol.com. Additional phones - (301) 330-0040, (301) 589-3440, (703) 322-2000, (703) 450-2000, (703) 524-6700, (703) 560-9444, (703) 729-7666, (703) 779-4700, (703) 860-2477, (706) 644-1000. Additional DBAs - B & B AC & Heating Service Co Inc, B & B Refrigeration & A/C Co .

Business highlights

68 years of trusted experience

Services we offer

Maintenance, installation & repair - central air conditioners, heat pumps, furnaces, boilers, humidifiers & air cleaners.

Amenities

Senior Discount

0%



Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.592 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
14%
3
2%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 92 reviews

marian B.
06/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Dan and Andy were wonderful. They came on time and quickly found the problem. They were able to locate the part I needed and came back a couple hours later. They were efficient, clean, and professional. Glad they were able to fix my AC on a very hot day.
Description of Work: The blower in my system was replaced

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Gregory P.
06/2022
5.0
electrician, heating & air conditioning/hvac
  + 0 more
Very happy with our service with our technician, Pak. He came right at the beginning of the window for arrival, was quick and professional, and even brought his own filter replacement. Rarely have had problems with our B&B technicians and today was no exception!
Description of Work: Annual Summer Maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

David C.
03/2022
5.0
electrician
  + -1 more
We have had an annual maintenance contract with B&B for many years and they responded quickly to our call. The repair was performed by Pak. He immediately identified and solved the problem, and was efficient and professional - just like each of the personnel from B&B that we have met over the years.
Description of Work: Our wall mounted digital system control system became disconnected from the HVAC equipment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Natalia P.
02/2022
5.0
heating & air conditioning/hvac
  + -1 more
It went fine, they showed up and checked it all.
Description of Work: Heating Service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Irwin G.
06/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
We are contract customers of B&B Air Cond. and are very satisfied with their service. Their Technician, Pak, gave us excellent service. He was knowledgeable, professional, and efficient. Good job!
Description of Work: Spring check-up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul B.
04/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
We have used B&B under a yearly service contract for more than 30 years. The technician Joan Almonte did a very thorough job not only checking and doing some useful preventative maintenance tasks but also identified a couple of weak capacitors that were replaced before they failed. Joan went out of his way to show me the new capacitors that were used in replacement before he installed them.
Description of Work: Spring Inspection and Tune-up

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Janice D.
03/2021
5.0
heating & air conditioning/hvac
  + -1 more
Brendan did a great job -- we have had a service contract with B&BAC for the past 20+ years and have always been satisfied with the quality of service, the responsiveness, and the prices. As part of the contract, B&BAC provides an annual service of the air conditioning system in the early spring and the heating system in the early fall. By keeping up with the inspection and maintenance of these systems, and by replacing parts of the system on their recommendation, we have had very few problems over the years. When there has been an issue, B&BAC has sent out a service person very promptly.
Description of Work: Annual service of air conditioning system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Frank L.
03/2021
5.0
electrician, heating & air conditioning/hvac
  + 0 more
B&B technician Trel responded to the emergency call (I have a maintenance contract with B&B). A new thermostat was installed within an hour. The work was done efficiently and quickly, and the thermostat has worked fine these past few weeks. I appreciated the prompt response and service in what would otherwise have been a dire situation.
Description of Work: The thermostat (many years old) appeared to short circuit (with sputtering noises) late on a Friday afternoon prior to a cold winter (temperatures below freezing) weekend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$214

A W.
11/2020
5.0
heating & air conditioning/hvac, air duct cleaning
  + 0 more
Alan was a terrific technician, very polite, safety conscious, friendly, and informative. B&B called me that morning to inform me of the 30 minute window during which he would arrive, so that made planning my day much easier! I liked it so much I signed up for an annual service contract. Thanks, Alan.
Description of Work: Furnace servicing before winter

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James M.
07/2019
5.0
heating & air conditioning/hvac
  + -1 more
They're terrific! I've had them for almost 15 years and they're professional and friendly.
Description of Work: They come out twice a year to do some maintenance on my furnace and air conditioning unit.
Rating CategoryRating out of 5
Yes, I recommend this pro

Fred P.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
The technician spent about 1 hour to perform the work.
Description of Work: Inspect furnace, air conditioner and water heater. Repair as needed to make them in good working condition.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$339

John T.
04/2018
5.0
heating & air conditioning/hvac
  + -1 more
Installation was excellent. lot's of sheet metal modification was required. The install was perfect...the technicians were professional, skilled, and informative. Great job.
Description of Work: Installation of new air cleaner system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Michael E.
04/2018
1.0
heating & air conditioning/hvac
  + -1 more
They showed up on time. Diagnosed my problem as a defective ignitor on my furnace. They wanted to charge me $350 for an ignitor. I'm an old guy and I know what a ignitor looks like and I know they cost about $25 bucks. I found one and Grainger for $22.68. THESE PEOPLE ARE THIEVES. DO NOT DO BUSINESS WITH THEM. Michael A. Ewell Senior Scientist Molecular Biology
Description of Work: Furnace repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$471.09

Response from B&B Air Conditioning & Heating Service Co
The Journeyman service technician arrived and diagnosed the problem with your furnace as a bad igniter; he called the office to get price and availability. The office quoted a price of $353.56 for the ORIGINAL EQUIPMENT MANUFACTURER (OEM) York Factory Approved Igniter, he didn't have the igniter on his truck but the office was willing to send it to him right away to get your heat back on line as soon as possible. I should add that the OEM part we quoted was an upgrade kit recommended by York to improve ignition reliability and igniter life. You stated that igniters only cost about $25.00 dollars however each manufacturer makes their igniters according to their equipment requirements (i.e. voltage, ohms, amps, temperatures etc. etc.) therefore the prices for igniters will vary depending on the different manufacturers. We only sell the OEM parts to provide longer lasting parts and warranty (one year in home material & labor). Many people would consider this good service and are willing to pay the costs necessary for quality service. We will not sacrifice the quality of service for price. I have reviewed the Grainger's part and price on their website as you stated. They have two generic parts, one of them is carbide igniter for $30.20 and the other one is nitride igniter for $39.60 at wholesale prices, which supposedly work with your furnace. Please understand that these parts are not OEM and the supplier does not provide a one year in home warranty as this contractor does. In the event a purchased part fails within the warranty period, the part would have to be re-ordered by the purchaser resulting in down time while waiting for the part to arrive. B&B would replace it for you right away with no down time. You stated that you paid $472.00 for the service call; we only charged $110.00 which is our minimum service charge to send a licensed Journeyman technician to your home. I truly believe that a service company would not have long term success by treating their customers unfairly, as you suggest. For 50 plus years we have followed a manufacturer's recommended pricing philosophy, which has allowed us both a reasonable profit & sustained growth. Admittedly our overhead is high, as it is for the rest of the service industry; however, until such time as the ever increasing cost of doing business (i.e. rent, insurance, hospitalization, advertising, equipment, gas, licensing etc.) reverses we are left with little choices. I would like to thank you for your input and A ratings on responsiveness & punctuality. Unfortunately, this forum does not allow me to post pictures and there are obvious differences in the igniter you purchased and the OEM part. I would be happy to send these to you and discuss this further if you so choose. Sincerely, Bill Williams Executive Vice President B&B Air Conditioning & Heating Service Co., Inc. 301-881-2700

Donald J.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Very reliable company who is excellent. They know what they are doing. They call before they come and give good scheduling options. I would highly recommend them to anybody.
Description of Work: I have an annual maintenance plan with them for my HVAC system. They come out twice a year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald J.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
I had replaced the igniter three times in he past with other companies but I have not had any problems since they installed this one. And this was seven years ago. Would highly recommend them.
Description of Work: They installed a heavy duty igniter to my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DARCY A A.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
I've had one for 30 years. They are very good. It's never gone up. I pay so much a year. It's a guarantee a year for that price. I don't pay any labor charges. Of course, I have to pay if anything is wrong but that doesn't happen much. When I need them, they are here.
Description of Work: They provided annual maintenance services for the air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andrew S.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a service contract that I've maintained since the installation. If there's ever a problem, things don't last like they use to...I have them out every year to check things out. A couple of times I had a pump that failed and they said those pumps don't last forever; they said be on the lookout for every 4 or 5 years...that sort of thing. They kind of give you advance warning on what to expect. This is actually an historic home. I had applied, a couple of months before, for tax credits county and state to offset some of the cost. I'm waiting on both groups to get back with hey, it's been approved. With the service contract, you get a discount, you're the top of the priority list. Sometime it's the same guy so, he knows exactly what he's looking at. The service has worked out great. Also, it's great when someone comes out almost immediately.
Description of Work: Not only have I used them for 18 years of living here but, also when I lived in East Montgomery County. Sometimes it may be a different office depending on where I'm living. B&B has been my heating and cooling originally. Now I live in a house with a gas furnace, it's just heating. They actually replaced my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Anthony O.
06/2017
4.0
heating & air conditioning/hvac
  + -1 more
Service Recovery At Its Finest You never get a second chance to make a better impression but B & B have gone above and beyond my expectations for service recovery. In doing so, they have not only regained my lost trust and confidence but have also earned my respect and admiration. Shortly after my initial review, I was contacted by their executive vice president personally to rectify the solution. He was empathetic, took the time to understand my frustration and offered several options for a solution. I had already engaged and committed to a different HVAC company to complete the repairs so declined his offer to have a B & B tech come out and finish the job. However, He provided me a direct number to reach him on and encouraged me to re-connect with him if for whatever reason I was not 100% satisfied with the other company. I did reach out to him and he sent a tech out who diagnosed a problem the other company had overlooked. B & B immediately fixed the problem and got my system up and running again. I have also since been reimbursed for the damage to my attic staircase and I have now decided to purchase a new HVAC system in the fall through B & B. Things will not always go right, that’s a fact of life. However, B & B has proven to me that when or if things go wrong they are steadfast in their commitment to making them right again for the customer. The most important metric to any service provider should be a customers’ willingness to promote that service or product. B & B has won me back over and I would gladly promote B & B to my friends, family or neighbours without any reservations whatsoever. Thank you B & B!
Description of Work: AC fan blower motor replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from B&B Air Conditioning & Heating Service Co
Mr [Member Name Removed], I am sorry for any inconvenience this has caused you and your family. Please contact me at 301-881-2700 to discuss this matter. Bill Williams Executive Vice President B&B Air Conditioning & Heating Service Co., Inc. 12324 Wilkins Avenue Rockville MD 20852 Phone 301-881-2700

Sandi S.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
They checked different levels of efficacy of the units to make sure they are working up to par. They pretty much stay on top of where each customer needs to pay attention to the maintenance of the equipment.
Description of Work: They came for routine maintenance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandi S.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
I have a maintenance agreement and they came in to do their regular inspection. They're always good. They're always on time, and they do what they come to do.
Description of Work: They did their regular inspection.
Rating CategoryRating out of 5
Yes, I recommend this pro

Emily M.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great - they also discovered the furnace needed a new heat exchanger - which was barely under warranty so all they charged for that was labor. We got their estimate on Friday (the 3rd of 3 estimates), and they were able to come on Monday to replace it. They called first, were punctual and explained everything. I would definitely recommend them.
Description of Work: Replacement of almost 20-year old central air conditioning unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,700

Sally H.
07/2016
4.0
heating & air conditioning/hvac
  + -1 more
At the very beginning, I probably would have given like a B, but at the very beginning, I had another system. They got real good at their punctuality.
Description of Work: I have used B&B Air Conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$250

Sally H.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
I have been using them for over 15 years. They are wonderful. I have no complaints. They know what they are doing. They are punctual and they will go out of their way to help you. For instance, I needed a part and the guy did not have it on his truck. He called and a supervisor ran the part over.
Description of Work: We use B&B Air Conditioning. We use them twice a year for the tune-up on the heating and on the AC.
Rating CategoryRating out of 5
Yes, I recommend this pro
$275

Marc C.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
After a big snow storm, I lost heat. B&B was the only company in my area that actually had a human answer the phone. They were understanding and courteous. The were able to get a repair person out to me the next day (just after the street was plowed). They arrived exactly when they said they would (9AM the next day), assessed the situation, & replaced a broken thermostat. The repair person was very knowledgeable and patient. He really found out what needed to be repaired and he also looked over my furnace and let me know it was functioning properly. I would highly recommend this company. It is not often that I find such quality work and good service.
Description of Work: After a big snow storm, I lost heat. B&B was the only company in my area that actually had a human answer the phone. They were understanding and courteous. The were able to get a repair person out to me the next day (just after the street was plowed). They arrived exactly when they said they would (9AM the next day), assessed the situation, & replaced a broken thermostat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Barbara R.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
Vendor arrived on time, performed very thorough assessment of my HVAC system, and, most importantly, was familiar with my older (30+ years) heat pump. That's a huge plus, based on previous bad experiences with vendors.
Description of Work: vendor serviced my heat pump and AC units, and I signed up for a twice yearly service agreement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Contact information

12324 Wilkins Ave, Rockville, MD 20852

http://www.bbairconditioning.com

Licensing

Insured

Licensed*

Trade License Number
01-2554
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Electrical,
Air Duct Cleaning

FAQ

B&B Air Conditioning & Heating Service Co is currently rated 4.6 overall out of 5.
B&B Air Conditioning & Heating Service Co accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, B&B Air Conditioning & Heating Service Co does not offer free project estimates.
No, B&B Air Conditioning & Heating Service Co does not offer eco-friendly accreditations.
Yes, B&B Air Conditioning & Heating Service Co offers a 0% senior discount.
No, B&B Air Conditioning & Heating Service Co does not offer emergency services.
No, B&B Air Conditioning & Heating Service Co does not offer warranties.
B&B Air Conditioning & Heating Service Co offers the following services: Maintenance, installation & repair - central air conditioners, heat pumps, furnaces, boilers, humidifiers & air cleaners.

Contact information

12324 Wilkins Ave, Rockville, MD 20852

http://www.bbairconditioning.com