Apex Home Loans Inc

Mortgage Companies, Financial Planning, Home Warranties

About us

Apex Home Loans, Inc is one of the largest independently owned mortgage lenders in Greater Washington. Decisions are made locally by our experienced staff. Our independence allows us to provide a wide array of product options at very competitive rates.

Business highlights

27 years of trusted experience

Services we offer

Home Loans

Services we don't offer

Personal loans or other loans not tied to residential real estate

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Reviews

4.9158 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
3%
3
2%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 158 reviews

David E.
03/2014
5.0
mortgage broker
  + -1 more
The service was outstanding and they found an excellent rate. Apex arranged for the closing to take place at our house, which was tremendously convenient.
Description of Work: Apex handled our home refinancing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,295

David K.
02/2014
5.0
mortgage broker
  + -1 more
They made a very difficult unpleasant process go pretty smoothly and generally without surprises.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl D.
02/2014
5.0
mortgage broker
  + -1 more
They were outstanding. Things went like clockwork. No issues at all. I've recommended them to friends since our first refi.
Description of Work: I refinanced our house through Apex twice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

patrick M.
02/2014
5.0
mortgage broker
  + -1 more
Very professional and competitive, would recommend and reuse.
Description of Work: Refinanced with apex/Craig Strent.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nadya A.
12/2013
5.0
mortgage broker
  + -1 more
Great service. would use them again. Lorraine Packett was fantastic both times!
Description of Work: I used Apex for two refinances

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joseph S.
11/2013
5.0
mortgage broker
  + -1 more
We have used Apex for both the original mortgage on our house, and also for refinancing. They are professional and wonderful to work with.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol B.
11/2013
5.0
mortgage broker
  + -1 more
Craig Strent and his staff- ( Amy and amp; Amber) were terrific. They lead me step by step through the refinace process. And answered all my questions. Almost everything was done via phone or email. It was a relatively easy process. I would definitely recommend Craig and Apex Home Loans.
Description of Work: Refinance my Virginia residence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Willliam D.
11/2013
5.0
mortgage broker
  + -1 more
Craig Strent and his people worked diligently to refi our home loan. Have used him twice.Outstanding professionalism and personality.
Description of Work: I used Apex Home Loans for refinancing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary C.
11/2013
5.0
mortgage broker
  + -1 more
This was definitely a top rated experience in rendering mortgage financing that culminated into a win-win outcome for all entities. Absolutely will utilize this company for their financial expertise that is 100% supported with providing exceptional customer service. Extremely responsive to explain every question and/or concern to ensure understanding throughout the financing process. Aftercare was also highly receptive as initial encounter.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jared C.
11/2013
5.0
mortgage broker
  + -1 more
They have been excellent. There costs are below those of other mortgage companies. They are fast, professional and get you the best rates available at that time. Everyone is friendly and they don't waste your time
Description of Work: We have used Apex to do the mortgages for 3 houses and at least 2 Refinancing of mortgages/

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kent M.
10/2013
5.0
mortgage broker
  + -1 more
The entire process was easy. they mailed us the necessary forms prior to closing with return pre-stamped envelopes. Closing was quick and easy.07/02
Description of Work: They provided the lowest mortgage rate and reasonable closing costs. There were some additional closing costs that I felt weren't fully disclosed prior to closing that were rolled into the mortgage. Those additional costs put them equal with other places I had investigated. However the closing costs overall were still lower than many other places I had looked including my existing mortgage company at the time.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Holli R.
07/2013
5.0
mortgage broker
  + -1 more
It went really well. They were super responsive and they made the process easy to follow and seamless. Everything went quickly because were very organized and efficient. They were able to get us better interest rates than any of the 3 banks that we had already spoken with.
Description of Work: Refinanced my mortgage.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James W.
07/2013
5.0
mortgage broker
  + -1 more
They were great to deal with. We were very pleased with them. It was pretty painless. If we were to buy a new house or refinance again we would definitely use them. The costs were clearly disclosed, no last minute surprises. They were very forthcoming with cost. They were the best we've dealt with. We were so impressed with the way they pulled everything together and explained our options. Since we refinanced with them the representative who handled our refinancing has stayed in touch with us and since mortgage rates have gone down he has contacted us and offered to do that number crunching for us to see if it would make financial sense to refinance again.
Description of Work: We used them to refinance our house.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Juan S.
07/2013
5.0
mortgage broker
  + -1 more
It was excellent. We have used them more than once.
Description of Work: We went for mortgage refinance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katherine L.
07/2013
5.0
mortgage broker
  + -1 more
It was the lowest the quote we got. They were amazing. I can't say enough good things. They got us fully approved before we even got our house which made us more competitive in our market. The turn around was very quick. It made the home buying process effortless.
Description of Work: They are our mortgage company. We financed our house through them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

linda M.
07/2013
5.0
mortgage broker
  + -1 more
We got a good rate. They were good to work with. They were very friendly. I remember the price as reasonable.
Description of Work: We went for refinancing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra W.
07/2013
4.0
mortgage broker
  + -1 more
My recollection of the events with Apex Home Loans is that it was fine. This was my first time refinancing and it seemed like there was a number of different people involved. Some things seemed like it took longer than needed. They were very courteous. The rates seemed reasonably fair. It seemed like someone would request a document from me and I would give it to them and then someone else would contact saying that they needed that same document. But overall, it wasn't too bad though. I would consider using them again.
Description of Work: We went for refinancing our home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Frank F.
07/2013
5.0
mortgage broker
  + -1 more
They are excellent and I would highly recommend them.
Description of Work: I have refinanced with them more than once.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cat L.
07/2013
5.0
mortgage broker
  + -1 more
It was fine. They helped us navigate the intricacies of that process. They were good at accommodating our busy schedules. They made the whole process pretty painless. They seemed responsive in helping us figure out what we needed to do and keeping us on track.
Description of Work: We went there for refinancing.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Randy M.
07/2013
5.0
mortgage broker
  + -1 more
I would highly recommend them. I had a good experience with them. I've worked with them at least twice, maybe three times with them.
Description of Work: We talked about refinancing our mortgage. They have refinanced our mortgage at least twice through them.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Adrienne M.
07/2013
5.0
mortgage broker
  + -1 more
Absolutely fantastic in every way, in every department. The owner is very talented in who he hires. The people he hires are talented and pleasant to work with. I'd hire them again in a heartbeat.
Description of Work: We just refinanced our home with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen M.
07/2013
5.0
mortgage broker
  + -1 more
It was great. They were very helpful. I would highly recommend.
Description of Work: I did three refinances and I've had several consultations with them.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KYLE A.
06/2013
2.0
mortgage broker
  + -1 more
Began the process of refinancing with Apex; provided all paperwork needed and was put off by the banker many times with no explanation of why. After approximately 7-8 months of this I went to another company to have the refinance completed within 2 months. The banker at Apex was very helpful at first but after we were very involved with the process he became very busy with other things and seemed to put us on the back burner because of the time needed for this particular refinance; very disappointed with this company for wasting everyone's time; will not recommend.
Description of Work: Home Refinance

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0


Response from Apex Home Loans Inc
Thanks for your feedback. We are constantly looking to amend our procedures and have taken steps to address your concerns. In fact, some of the individuals involved in the poor service you experienced are no longer employed by our firm. We have many great reviews and I apologize for your poor experience with our firm.

Susan C.
05/2013
5.0
mortgage broker
  + -1 more
Even though the whole process is a nightmare because they need so much information from you, they've been good to work with. They've gotten use great interest rates. Their fees are reasonable.They do a lot electronically and that makes it easier for us. So we don't have to fill out a lot of paperwork and send it back. It's a lot of email back and forth. They've got a lot of different assistants in there that are keen to work with. If you want someone you can talk to and you're not left in the lurch, it doesn't matter where you're at in the process, they're always available. They pick up the file and know where things are at.
Description of Work: We're using Apex Home Loans to refinance our houses. This is our third go around with them. We're in the process right now of refinancing two homes. We've done two refi's in the last eighteen months.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James S.
01/2013
5.0
mortgage broker
  + -1 more
Apex was fantastic to work with! I had the pleasure of working with Amy Smith, who was extremely knowledgeable, proactive and readily available throughout the process. Although I had initially sought home loan quotes from national lending chains, my realtor recommended I also consider Apex. I was pleasantly surprised when Apex offered me a loan rate that was 0.5% below that of my other offers, and that I was able to obtain a conventional loan for only 5% down. The entire application process went smoothly, and I was even able to close a few days earlier than expected, allowing me to take advantage of tax benefits this year! Overall my experience with Apex was excellent. I absolutely will use them for my future mortgage needs.
Description of Work: Conventional, fixed-rate, 30 year mortgage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340,000

Contact information

3204 Tower Oaks Blvd # 400, Rockville, MD 20852

www.apexhomeloans.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Mortgage Companies,
Financial Planning,
Home Warranties

FAQ

Apex Home Loans Inc is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Apex Home Loans Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
Yes, Apex Home Loans Inc offers free project estimates.
No, Apex Home Loans Inc does not offer eco-friendly accreditations.
No, Apex Home Loans Inc does not offer a senior discount.
No, Apex Home Loans Inc does not offer emergency services.
No, Apex Home Loans Inc does not offer warranties.
Apex Home Loans Inc offers the following services: Home Loans
Personal loans or other loans not tied to residential real estate

Contact information

3204 Tower Oaks Blvd # 400, Rockville, MD 20852

www.apexhomeloans.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM