Value Dry Waterproofing

Service Provider Response

Thanks so much, Danny is a great asset to our team. We appreciate you writing us a review.

Service Provider Response

Thank you, we appreciate you taking the time to write a review. Please keep in mind when you have a friend, neighbor, or family member with a wet basement or musty crawl space? Refer them to Value Dry and receive a FREE Annual Maintenance!!* 888-768-2583 (with each referral that becomes a paying Value Dry customer)

Service Provider Response

Thank you, we appreciate you taking the time to write a review. Please keep in mind when you have a friend, neighbor, or family member with a wet basement or musty crawl space? Refer them to Value Dry and receive a FREE Annual Maintenance!!* 888-768-2583 (with each referral that becomes a paying Value Dry customer)

Service Provider Response

Thank you, we appreciate you taking the time to write a review. Please keep in mind when you have a friend, neighbor, or family member with a wet basement or musty crawl space? Refer them to Value Dry and receive a FREE Annual Maintenance!!* 888-768-2583 (with each referral that becomes a paying Value Dry customer)

Service Provider Response

Thank you, we appreciate you taking the time to write a review. We will pass along your kind words to Ty, he is a valued member of our team. Thank you for choosing Value Dry Waterproofing.

Service Provider Response

Thank you, we appreciate you taking the time to write a review. Please keep in mind when you have a friend, neighbor, or family member with a wet basement or musty crawl space? Refer them to Value Dry and receive a FREE Annual Maintenance!!* 888-768-2583 (with each referral that becomes a paying Value Dry customer)

Service Provider Response

Thank you, for taking the time to write a review, we do appreciate your business. Remember when you have a friend, neighbor, or family member with a wet basement or musty crawl space? Refer them to Value Dry and receive a FREE Annual Maintenance!!* 888-768-2583 (with each referral that becomes a paying Value Dry customer)

Service Provider Response

Ms. [Member Name Removed] thank you for taking the time to write a review and we appreciate you choosing us to work in your home. Our crew certainly works hard, I will pass along your kind words to Carlos and the Crew. Regards, Carolyn

Service Provider Response

I'm sorry that we were unable to provide you with a free estimate for an egress window where we would be, pulling a permit, cutting a hole in your homes foundation, and installing drainage in the newly installed window well that leads to a sump pump and ideally a battery back up sump pump. As you can imagine there are many variables and design decisions that need to be made for us to effectively provide you with an estimate. Because of these decisions that need to be made effecting the estimate price and various warranties, ValueDry, as well as many other contractors, require that all homeowners be present to provide a free inspection for projects of this nature. We offer weekend, evening, and if need be early morning appointments for our prospective customers in order to accommodate their busy schedules for the free inspection / estimate. ValueDry wants to be sure that we answer all homeowners questions during this process and yes we want top put ourselves in the best position to earn your business during the free inspection. It is our finding that we have the highest opportunity to earn business when we meet with all homeowners / relevant parties while providing our free inspection. That being said we will provide an inspection without all homeowners being present for a $350 inspection fee. Should a homeowner paying a $350 inspection fee choose to do business with us we credit that $350 fee towards the estimated job. Best of luck with your project - James Ketterer - President and Owner - ValueDry Waterproofing

Service Provider Response

Thank you, for taking the time to write a review, we will make sure to pass along your kind words to our team. Please remember when you refer us to a paying customer, as a Thank you we will provide you with a Free Annual Maintenance on your Sump pump - a savings of $349.00. We appreciate your business.

Service Provider Response

Thank you, we appreciate you taking the time to write a review. Please keep in mind when you have a friend, neighbor, or family member with a wet basement or musty crawl space? Refer them to Value Dry and receive a FREE Annual Maintenance!!* 888-768-2583 (with each referral that becomes a paying Value Dry customer)

Service Provider Response

Thank you, for taking the time to write a review, we do appreciate your business. Remember when you have a friend, neighbor, or family member with a wet basement or musty crawl space? Refer them to Value Dry and receive a FREE Annual Maintenance!!* 888-768-2583 (with each referral that becomes a paying Value Dry customer)

Service Provider Response

Thank you, we appreciate you taking the time to write a review. Your feedback is very important in helping us learn how to improve our service, as we continue to strive for excellence everyday. Please keep in mind when you refer a paying customer to us, we will complete a Free annual maintenance on your sump pump, a savings of $349.00 Please call the office 888-768-2583 if we can be of further service.

Service Provider Response

Thank you for taking the time to write a review. We strive daily to improve our customers experience and take your feedback seriously. Thank you for choosing Value Dry Waterproofing.

Service Provider Response

Thank you, for taking the time to write a review, your feedback is very important to us. We are happy your issue was resolved. If, you should ever need our services please do not hesitate to call 888-768-2583.

Service Provider Response

Thank you, we appreciate you taking the time to write a review. Please remember when referring a customer that signs a contract with us for work to be done, you will receive a Free Annual Maintenance (valued at $349.00).

Service Provider Response

Thank you for your feedback, it is important when comparing and rating companies that you are comparing apples to apples and warranty to warranty. We know that when our customers do a true comparison that our pricing is very competitive in the marketplace. Again, thank you for your feedback and best of luck. Regards Carolyn Gooden, Marketing manager. I reviewed your situation with the inspector that was out to your home and he informed me that you have a window well seepage and a cove joint seepage problem. In order to solve and warranty those issues for the lifetime that you own the home, transferable to the next homeowner, you would certainly need to remove the walls and install an interior drainage solution, sump pump and window well drains. Unfortunately this is not a cheap option. It is requires extensive work and it costs a significant amount of money. As always we wish you the best of luck with your project and appreciate your feedback. It there were a different solution that was proven to work, was warrantable, and that solved your problem we would be happy to recommend it to you. I don't like how much new brakes cost for my car or that I need to put them on but that doesn't mean I don't need them and shouldn't do the work. It doesn't warrant giving the garage recommending the car get new brakes a poor review either. President - James Ketterer

Service Provider Response

Thank you we appreciate you taking the time to write a review. We strive daily to meet and exceed our clients expectations. Regards, Carolyn Gooden, Marketing manager.

Service Provider Response

I'm sorry that you had to deal with a flooded basement in the home that is relatively new to you. I, Jim Ketterer owner of ValueDry, have reviewed the agreement from 2005 that was between ValueDry and the former owner of your home. I do not have record of the warranty being transferred in our CRM or our accounting software for either your name or the other name associated with your home. If you could provide me with a record of that transaction I would be happy to double check our records. I see that a [Member Name Removed] called us on 5/28 and we called back within 5 minutes of receiving that call. We promptly spoke with [Member Name Removed] again on 6/14 which is when we had the conversation your are referring to above. It was explained that we did not have a record of a warranty transfer and we still have not received any documentation from you or [Member Name Removed] related to a warranty transfer having taken place here at ValueDry. Warranty transfer aside, as I look through the agreement I see that the former owner chose not to purchase some recommended items that may have prevented your home from flooding. I don't know why your basement flooded because you chose not to have us visit your home when you called with your issue. As you can imagine when designing a basement waterproofing system there are options with associated costs that can or can not be included at the decision of the homeowner. Understandably, these omitted items can effect warranty coverage. The person whom you spoke with in our office was correct to let you know that if your basement flooded due to a non covered item you would be charged a $230 service call fee. That being said if it flooded due to a covered item included in the warranty outline that the previous owner agreed to there would be no charge and we would fix the failure. Per our notes you chose not to have us out after hearing about the non covered item service fee that the previous owner agreed to in 2005. I'm assuming that you have a copy of the agreement. All of our warranties and associated fees are outlined in that agreement. The amount of "piece of mind" you are talking about was very clearly outlined to the previous homeowner in writing in 2005. The "who is at fault" is not arbitrary but clearly outlined in the terms and conditions of this 2005 agreement. If you need a copy of the agreement please reach out and I will be sure that you get a copy. I will also go over the items purchased with you and explain what the associated warranties are for the services the previous owner chose to have us perform at the home. For your information we do also offer an annual maintenance package where we check the system, walk you through what you have and let you know of anything you should consider for additional "piece of mind" such as battery back up pumps, vapor barriers, stairwell drains, ventilation devices etc... I'm sorry that your home had a flood. I don't think it is fair for you to judge and grade our company when you were not part of the initial purchase decision and you haven't familiarized yourself with the terms and conditions of the previous owners agreement. The good news is your system was installed by a company that stands behind its work and fixes its work when it fails under warranty. We stand behind our work. Let me know if you would like to have a conversation related to your agreement. I will take the time to walk you through it over the phone free of charge. A site visit and walk through can be performed during a scheduled maintenance but that does come with a fee. As for the warranty transfer, I'm sure you can contact your bank and show us a copy of a cancelled check for the warranty transfer amount for which we currently have no record. Maybe the warranty transfer happened under another name for which we can search our systems? Feel free to reach out to us in order to sort this matter out. Best, Jim Ketterer - President - ValueDry

Service Provider Response

Thank you very much for your feedback. I hope that your existing pump issue doesn't cause your finished basement problems in the future. After reviewing your situation with the inspector that came to your home I think It is important to note what services you were quoted by the inspector. Per your initial call to us you were concerned that your existing pump and battery back up pump were not working properly due to a beeping noise. Your ValueDry inspector quoted you a price for us to replace your existing sump pump well with a new radon sealed well, a new 1/2 HP sump pump, a new battery back up sump pump, a battery and trickle charger pumping station. ValueDry customers choose to have us install our pumping station first and foremost because it comes with a lifetime transferable warranty and access to our 24/7 on call foreman in times of need. This warranty includes the pumps! This means that 10 or 15 years from now if your pump (or battery back up pump) malfunctions, you can call ValueDry and we will schedule a technician (a ValueDry Employee) to come replace your pump or battery back up pump under warranty as described in your agreement. This lifetime transferable pump warranty also works for the next homeowner should you sell your home. Yes, I do believe that it is possible that someone stopped your existing pumping station from beeping in a couple of minutes. I don't think however, that they thoroughly water tested the pumping station in a couple of minutes. I hope and suggest that that your existing pumping station be thoroughly water tested for proper functionality, (both the Battery Back Up and Primary Pumps) so you don't run into problems with your finished basement in the future. If you are interested in the security a ValueDry pumping station and service capability provides please reach out to us in the future and we will be happy to provide you with that level of service. Best of luck - James Ketterer - President - ValueDry

Service Provider Response

Thank you for allowing us to earn your business and taking the time to provide us with your honest feedback. Fletcher and Danny take their work very seriously just like the rest of the members of our team, I will make sure to pass along your kind words. We at Value Dry Waterproofing shrive daily to provide a professional experience, excellent customer service and to fulfill the scope of work at a fair and reasonable cost. To have you recognized our efforts means a lot. Just a reminder, we do offer a Free Annual Maintenance when you refer a paying customer. Regards Carolyn

Service Provider Response

Thank you for taking the time to write a review. We would be happy to help as soon as you decide to move forward. If, you should have any questions before then please do not hesitate to call. - Carolyn

Service Provider Response

We appreciate you taking the time to write a detailed review on your overall experience with us. We strive daily to provide a prompt and efficient service and work hard to give our full attention to each and every client. I will happily pass along your kind words to Fletcher and his team, letting them know you recognized their hard work. Please keep in mind that we do offer a Free annual maintenance when you refer a paying customer to Value Dry. Thank you - Carolyn

Service Provider Response

Thank you very much for your feedback related to your call. I'm sorry that we mishandled your call. Due to your review we have had a very productive meeting that I'm confident will enable us to more properly handle calls similar to yours in the future. This is when internet reviews move companies in the right customer service direction. After speaking with Khrissy, the ValueDry representative that you spoke with, I understand that you only have an issue with the discharge pipe associated with the sump pump that you recently had installed in your basement. Khrissy should have directed you to our service department in order to schedule a paid visit by one of our technicians to straighten out that discharge pipe and quote you for any needed discharge work that you desire during the visit. Alternatively, as I suggested during my call to you, she should have advised you to call a local plumber to help you with straightening out that failing discharge pipe. Value Dry's core business is installing drainage systems and sump pump systems like the system that you currently have. Had we installed your system, the sump pump and discharge would be warrantied for the lifetime you own the home transferable to the next homeowner. We would have come out free of charge and corrected the issue per our 24/7 on call foreman service line. I want to assure you that we were not insulting your intelligence or decision making capabilities, rather Khrissy needed some training to more properly handle your call. We certainly meet with homeowners that have deployed spouses or spouses that are out of town for long periods of time. We actually have inspectors that specialize in those situations that can write clear and concise emails outlining the different options available and associated warranties so we can ideally earn that business while educating all homeowners. Our operations manager Shad Lyle, served our country in Iraq. We are proud to have him on our team. Due to the in-depth nature of our inspections, collaborative solution design process, and important warranty implications for sump pump and drainage system consultations Value Dry does require, when geographically possible, that all homeowners and decision makers are present for our free foundation inspections. I partly credit our stellar reputation to this policy. Most homeowners are appreciative that we will come out in the evening or over the weekend so they can all be informed of our services, policies and procedures. Once in a while we do receive push back on this policy. Best of luck with your project. Productive feedback helps us make our company better. Also - thanks again to your husband for his service to our great country. James Ketterer - President and Owner - Value Dry

Service Provider Response

Please enter what you would like the response to look like:Thank you for choosing Value Dry Waterproofing. Please let us know when you are ready to move forward with your project. Our team is ready, willing and able to get the work done. Or, if you have any questions please do not hesitate to call [phone number removed] I'll be happy to help - Carolyn