Value Dry Waterproofing

They were expensive, but clearly the best product.

Overall good experience! Professional, quick, and the work is holding up through some heavy rainfall.

ValueDry did a great job. They managed all aspects of the job including providing a financing alternative to help with the significant costs of our job. Definitely recommend them and would use them again.

I called about water damage that is occuring in the basement of our church, but which is likely caused by something on the second level or higher. Even though Value Dry only addresses damage that can be addressed through basement-level drainage and encapsulation systems, they went to the trouble of connecting me with a masonry contractor who can help me. I am so thankful for their above-and-beyond efforts, and based on their customer service would highly recommend that you contact them if you have basement water troubles.

I've been using them for the past 5 years. The worker's name is Danny Farnsworth has been very effective, efficient, pleasant and honest. They keep my basement dry for the past 5 years.

Did a great job installing French drains

the team was great . They were fast and efficient. They cleaned up their mess afterward. I couldn't have been any happier.

The technician was very knowledgeable and answered questions. His responses and the company's professionalism have put to rest any and all concerns. If I ever need waterproofing service they would be top of my list.

Things are going great so far. We are just waiting for the work to be performed. I am pleased with Ty or rep who has been so great and very professional. I feel like are needs are being addressed.

Value Dry Waterproofing installed our interior waterproofing system approximately ten years ago. For details, see our December 23, 2011 review. They perform an annual system maintenance check and cleaning and we continue to be 100% happy with all the work they did. When it rains, we have peace of mind!

Overall: B Price: A Quality: B Responsiveness: A Punctuality: A Professionalism: A Value Dry staff are easy to work with, friendly, and responsive. I had a great experience with their consultant (friendly, informative, stayed late to answer our questions), their onsite team (friendly, courteous), and their management (understanding, responsive). Scheduling the consultation was quick and aligned to later in the day to accommodate our family schedule. Our consultant stayed later than I would have expected. We asked a lot of questions and he was happy to answer them all, and provided a proposal for work and a quote during the visit. The crew was on punctual, worked hard, and accomplished the work based on the schedule. They were very polite and engaging throughout the day. They did a good job on cleanup. The on-site foreman consulted and advised us on site about a crack discovered in our foundation wall once insulation was removed. Thankfully it was not too bad, but he had an immediate solution that was added onto our current project and schedule at very minimal impact. We very much appreciated that. There was one aspect of the contract that was not quite completed as it turns out our house layout did not allow for it. The company worked with me and quickly resolved the inconsistency. There are only two aspects where we have some constructive criticism: There was a moment of awkwardness for us during the initial consultation when it was identified they could perform the work the next week, then to lock that in there is a "waiver of right to cancel" form that I was not expecting to have to sign to get that date. It was not pressed upon us per say, but it seemed unnecessary since they were identified as available ("winter availability"). It kinda pressured us into fast decision or potentially have to wait "up to two weeks". Since we really just wanted to get the project over with, we did go ahead and sign. The form is used for emergency work, and I don’t think any of us during the whole visit identified the problems we had as an emergency. Also, there was one technical aspect of the job which was not explained (dimpled drain mat, what it does and how it is installed). Though we didn’t realize it until the work was completed and we were asking “what is that?”. In regard to the installation of the interior French drain system (etc.), everything was completed very well, and we have all indications that it should work exactly as expected. Some gripes after the fact were that the concrete pour and smoothing could have gone better. The resulting concrete work is mostly flat, but not there are some waves and texture issues (overlaps, small ridges) in the final work that will mean we have to put some effort in ensuring our shelves will be stable and semi level when we put our room back together. Also, from the equipment used and the concrete chunks removed, there are quite a number of floor chips, scuffs, and scrape marks on areas of the floor that were not part of the construction (but in the same room). These aspects are a little frustrating in hindsight as there are techniques to ensure poured concrete is flat and smooth. In addition, something as simple as putting down some cardboard would likely have prevented the majority of the chips and scrapes. For anyone considering them for a project, just ensuring that extra discussions occur in regard to expectations on the final look will be useful to help avoid these issues. In conclusion, everything went very well and the company was great to work with, without the little gripes above it would have been an "A" result all the way around. Based on the people and the reputation, we would definitely work with them again in the future. We would make it a point to be extra verbose in terms of the final expectations, which we think (based on the great experiences with the staff) would be well received and applied with no issues.

Work was completed on schedule.Excellent follow through and cleanup. Crew was professional and courteous. Carlos Hernando, the customer Rep, was always responsive and very helpful in customizing work to fit my needs.

I did not schedule an appointment for an estimate after Value Dry informed me by email that the estimator would not talk to me unless my husband was there. A rep then followed up with a call to say they would not cancel the appointment, but would charge me a $350 deposit if I was there alone. She hung up on me as I was explaining -- admittedly crossly, but with no offensive language -- why I would not do business with her firm. Email excerpt below: "Our estimate is valued at $350.00, however when meeting with all homeowners (including spouse, partner or responsible parties) involved in the property it becomes a Free estimate. Understanding that schedules are busy we run exact appointment times. Our goal is to design a solution that meets everyone's expectations and works with the budget. Unfortunately, If all parties are not available to meet the inspector, the inspector will call the office to reschedule the appointment for a more convenient time." I've been a homeowner for 23 years and have never had a contractor tell me that my spouse and I both had to be present simply to receive an estimate.

In July of 2018, we suffered severe flooding in our garage and basement after a torrential rainstorm. We discovered that the basement flooding was due to water seepage through our foundation up through the floor, rather than from surface water (which was the case for the garage). After we had ServPro dry out the basement and pull up the carpets, three vendors gave us estimates for mitigating the leaks and seepage. The first suggested waterproofing the foundation from the outside, which would have meant pulling up our landscaping and removing a retaining wall, a prohibitively expensive and disruptive solution. The other two, including Value Dry, recommended some versions of an interior subfloor drain and a "vapor barrier" along the base of the basement and garage. We went with Value Dry because of the confidence that the salesman, Renfred "Ren" Abutin conveyed in explaining the solution. We learned so much from him, answered all of our questions, and was well-versed about the technology used--the Why, not just the What. While their quote wasn't the cheepest, they weren't the most expensive option either. And the company exceeded our expectations. It took them two days to finish the work, and even installed an extra sump well and pump after realizing the original single-pump solution would not work for both the garage and basement because they were on two levels. ValueDry also installed a new Speed Drain for the garage and connected it to the Sump Pump. They also realized that the window well required a separate drain, which they installed at no additional cost. Six months later, the basement is great, and our garage no longer has a musty smell.

It went well. A couple other companies wanted to install an Interior Drain which was not needed and charge 24k for it and did not address the problem of the Old Sumps running constantly 24/7/365. We had several companies look at the issue, Value Dry was awarded the work as they used Battery Back Up Sump Pumps, other companies were in the same price range, but did not use Battery Back Up Sump Pumps, after dealing with water for over a year, we wanted to make sure we weren't going to have to deal with water again if the power went out. Sure the Battery Backup will run down, but it will also give us time to get a Backup Generator if needed. I have attached two picture files, before and after installation.

The expectations and process was clearly communicated. We had the basement floor trenched and a drain installed. Walls were sealed behind a vapor barrier. New sump pump was installed. Process took about 2 days and made a bit of a mess (to be expected) but nothing horrible. Was verbally told that basement would never have water issues again. I'm not sure if that's actually a contractual promise but it's been true so far and we have had several weather events that would have caused flooding in the past.

ESTIMATE: 9/4/18 WORK COMPLETED: Late November,2018 The bottom line, I would use these people again, not because they were perfect but because they were responsive to their miscues and were willing to correct them expeditiously. Scheduling: it took several months to get the company to come to do the work, I think because they aggressively promote themselves but lack sufficient crews to do the work. Performance: once on-site, the crews were as neat as possible, careful and complete, jackhammering interior concrete floor to install a drain system mostly without disturbing ceramic tile surrounding the project. When a city inspector would not clear the interior project, the company sent another more experienced person to re-dig the trenches and re-do the drain work to meet the city's concerns. And after the interior drain and sump pump was in place and a small amount of liquid appeared on the concrete work, the company again sent a senior staff person to diagnose. On the exterior part of the project, their crews were mostly careful and thorough, although we did lose some shrubbery at the excavation site. Again, their more senior workers were luckily on-site to do most of the work, some of which was difficult. One problem: by contract, the company will not "tamper" when replacing the soil, and while I personally tried to do that myself, over the ensuing few months the excavation site has settled and created a ditch to a point that will now require that I bring in additional soil to level the dirt and slope it away from the house. One caveat: the company does not repair interior walls that much be displaced by their waterproofing system, and so another contractor is necessary if you are unable to make these repairs yourself.

Overall, services were performed well. The engineer sold us on the sump pump with their company versus other pump/drain types and versus excavation based on their quality and warranty. The main issue we had was responsiveness. After the pump install, I was informed the discharge pipe would be installed that saturday. They didn't show up and ended up completing the job 2 weeks after the pump install. The drywall re-install was completed ~ 1 week after pump install. However, it seems the general install quality was good. We shall see what happens when we have another downpour! Another issue we're running into is that we now need another contractor to reinstall the carpet, prep/paint the walls, and restain the baseboards. This isn't an issue with Value Dry; it's the expensiveness of fixing up everything to make it look the way it did before. I think prospective customers should understand there is a lot of work that needs to be done after Value Dry completes their job to make the rooms look like they originally did.

We liked their proposals and ideas but we decided to attack the outdoor grading first (part of their suggestion). Thankfully, we discovered a few flaws with our outdoor drainage. We would have gone with their system had the grading not been successful.

I had a foundation crack that caused my basement to have a small leak twice a year. I decided to finish my basement and my contractor advised the repair was beyond his experience, so I was in a bit of a bind to find someone ASAP. While I feel their quote was high, I did not have the time to dig in and have multiple bids (the other bids I got said again beyond their expertise). They were responsive, no issues with the work, and while they were expensive I have no regrets. Why? It’s been 8 months since my beautiful basement has been finished and we’ve had probably the wettest year I can remember. Constant rains and flooding in my yard and walkway. Basement has remained dry the entire time. Worth it.

They wanted to do more things than they really had to. They told me that they had to take all of my walls down in my basement and put pipes in. They said it would be over $8000. Make sure you get a second opinion, they seem to be money-hungry.

Work completed in 3 days; very professional team. Basement in good working order when they left.

The previous homeowners had our basement waterproofed through Value Dry with a french drain system and we had the warranty transferred to our names. Value Dry warrants on their website that "A waterproofed basement and peace of mind are the most important benefits of working with Value Dry. You can count on our promise of safety, quality and long-term effectiveness." Well, after our basement flooded with three inches of water during a recent storm, we called them to request they come out and inspect that the french drain and other waterproofing measures they undertook were not malfunctioning and the cause of the flooding. Obviously, with 6K+ invested in waterproofing measures through Value Dry, one would hope not to come home to inches of water in the basement. They assured us they would call us back, and twice we had no response. Finally, we got a hold of someone who said they would come out and inspect, but that if it turned out not to be their fault (according to them, I guess?) they would charge us a $230 fee to visit. Oh why thank you, what peace of mind you've offered us, Value Dry. According to their website, you're welcome to a free inspection to determine whether they can help you with waterproofing, but heaven forbid you need to call on them after a flooding incident, they'll be charging you an absurd amount for someone to come visit and likely pass the buck.

The estimator who came to my house told me that the pump, battery and more would have to be replaced for a cost of approx 4000$ but if I was to sign immediately the cost would only be 3000$. I called another company because I thought the quoted price was really high, the other company fixed the problem in two minutes and not even charged me for it because they thought they did not do anything really. So I would not recommend Value Dry Waterproofing to anyone!!

From first contact to the last working with the professionals at Value Dry was a pleasure. I left a message on a Sunday and received a return call that day. Russ provided a very detailed estimate and explained the services recommended. When work began, I mentioned to Fletcher that the floor tiles that needed removing were discontinued, and he took the time to remove the tiles without breaking them to the extent possible without me even asking. Not only did he make every effort to minimize the disruption, but he went out of his way to help coordinate the repairs needed after the waterproofing was done. His recommendations helped us avoid ripping up part of our walkway and anticipated issues that might arise as we put our space back together. Most others would have not bothered as it's not their problem. Danny replaced our wood paneling, leveled our door, and replace the rotten threshold and again he made every effort to help get our space back in order. He's a true craftsman with attention to detail. Finally, we needed some minor adjustments after the project was almost done that were not originally anticipated and Fletcher and Danny returned to make sure the project was done to our satisfaction. I highly recommend Value Dry as every interaction was professional and sensitive to the disruption a water issue is for a homeowner. Plus, the price was very fair and actually a little lower than our other estimates.