Mr. Handyman of Anne Arundel and PG County

All aspects of work were excellent. Responsive and timely in all aspects. Workmanship was highly professional. Jim was very diligent in all phases of job performance. When requested materials were acquired and were of high standard. Plan to use in the future for additional jobs.

We were very pleased with Mr. Handyman of Anne Arundel & NE PG. He was knowledgeable and fixed the problem. I'm planning on using him in the future.

Good except it took too long

What I didn't like is he used a pin to make a mark on my wall and so the pin mark is still there. The room was already painted so I don't know what he's thinking about using a pin. What I like is he took the time to measure and make sure he got the shelf in the center part of the wall. It took him an hour because the shelf has to be put together. The price is also expensive.

The initial fee for the first hour is $179. He fixed everything but the cost was astronomical.

He cut a cabinet out and installed the shelf over the stove, microwave and an electric outlet and put a new fan in and installed the microwave. We had a kitchen cabinet that it needed to go, so he took the cabinet out, then go for the shelf, put in the new electrical outlet to plug it into, then installed the new fan that kicks everything outside, and then installed the microwave for us. My husband dealt with them, everything woks great and it looks great. He did all his measurements nice, his work was neat and his quote was right around what it was. It didn't wind up being more what he said it would be and everything works satisfactory, so he did a good work. He was reliable, he came when he said he was suppose to. We were totally satisfied with the work he did. The price was reasonable.

The actual service required two hours as part of a four-hour block of time I purchased at a discount. Gary showed up on time and preformed the requested service. Not too complicated. The real challenge had been getting my other two hours. The first issue was identifying additional work. I wanted a pre-hung entry-way closet door installed to replace the cheap folding door that was originally installed. I also asked for a quote to repair a shed roof that was damaged by large tree limbs knocked down by the June 29, 2012 derecho that blew through. Initially, I never received a quote back for the door installation, and the quote to repair the roof of the shed far exceeded the replacement cost. However, the president of the local Mr. Handyman, Kevin, stepped in to correct the situation. Over a series of emails we were able to work out what work needed to be done, a quote provided, and an agreement on my part for the service. It took a couple weeks because the door needed had to be special ordered. On March 15, Ken showed up and did a very professional job. He fit the pre-hung door, matched the casing to that around the front door, and did a very clean job of caulking. I was very pleased with the overall work. Kevin more than made up for the earlier confusion and earned an A for follow up customer service.

They are a good company. They were reliable. They were really respectful, which we really liked. The price was reasonable.

They are great guys to complete the work even though I am not there. Whenever I get a call from my property management firm, I always call them. They are easy to work with, flexible with my schedule, and their rates are good. They are really reliable and the service is great.

He explained everything that needed to be done to complete each task and why additional materials were needed.

When the man came out to do the work he said he could not do the work for that price. They almost quadrupled the cost so I told them to leave. The situation was miss handled and I was not happy with the service. The guy was nice on the phone and they gave me my deposit back.

The service was great. It was a good experience. I had to buy a few parts while he was doing the work and he was really helpful with explaining what to buy. He was very professional.

The guy was very helpful. He did a great job with the things I asked him to do. He was very personable.

He did an excellent job. He did exactly what my son in law required. No more no less. He came and saw what needed to be done. I accompanied him to get the proper materials. He explained everything along the way and the service was fantastic. The price was reasonable. He was also personable and offered different options. He was thorough and knew what he was doing.

Rob replaced some parts in the toilet. He switched out our old vanity for a new vanity. It was fairly complicated because the home was built in the 1940s so the piping was not easy. He did a fantastic job. He really took his time. He was very thoughtful every step of the way. He consulted with us and made changes along the way. He replaced two lights in the bedroom. He was very professional and courteous. We were very pleased with the service. He was knowledgeable with what needed to be done and completed the work in a timely manner. Honestly, I could not have picked him better myself. Rob really went above and beyond. He gave me a block of time of when he would be here. It was about a four hour block. He actually arrived early and called ahead to ensure it would be okay. I really appreciated his proactive approach of taking the initiative to call us. We were able to get the ball running early. I felt it was really impressive and a professional way to run a business.

The work turned out pretty good. The insulation works well and the house is nice and warm. They did a good job.

The service was fine. They showed up on time. They were courteous and did what they were supposed to do.

They are wonderful. We always call and ask for Ken. They are prompt and do exactly what they say they will would do. I have also hired them to do various jobs at my daughter’s home. They are my go to people whenever I need work done.

My experience with Mr Handyman of Anne Arundel & NE PG was good. They were on time. They did some work that I wanted them to do and they completed it on time.

He is very professional and knowledgeable. He gave me an estimate before he came and then at first I had a budget of $1000, but it is taking more than $1000 and that's is the reason why I didn't go with him. He did a very good assessment of what needs to be done. I would recommend him to others and if we were ready to take on the project I would probably call him to do it.

It took 2 different people to give me a true estimate. First person told me I needed a new back door which I did not need. After calling to question this determination, the supervisor came and said I did not need a new door. On day of repair he sent 2 men. One for gutter which I did not need a new gutter so he ended up nailing the gutter. The other guy replaced the rotted wood on my back door frame and painted it. I was still charged 2 men rate and it was not necessary to have 2 men. A lot of money, felt ripped off.

They were very courteous, on time and both guys that came were very nice. I would use them again. The first trip they made out here they were supposed to power wash my house as well as do my weather stripping. But the power washing was not on the individual delivery ticket, so they did not bring the equipment. So, they fixed my weather stripping for free.

I am very happy with the Service from Mr. Handyman. Jim E showed up on time, he was friendly, and efficent. He changed one of my 2 light fixtures in in my bathroom to a light fixture + Ceiling Vent. I am very happy with the job. He even patched the hole in the ceiling (because old light fixture hole fit the new Light+vent space differently). The job took about 2 hours. I would use Mr. Handyman again for other work in the future.

The contractor arrived on time and immediately started the job. He was professional, experienced, and knowledgeable. He did excellent work and made a few recommendations as to how to permanently resolve problems.

This is the 1st time I hired a company that charges by the hour. I do not think I will do so again. Even though I paid $98 for an estimate on 10/24/12 (deducted from final bill), only a range of predicted hours to do the job was given (47-59 hours) broken down for each task. Normally, they give an estimate over the phone. I knew that some of the items I needed done were unusual. I wanted to discuss the details of how some of them would be done. I had read AL reviews in which reviewers complained about paying $98/hr showing workers what they were to do. They were charged for this time at the same rate workers were paid for working. After sending several emails to the owner, I still had not received an estimate for materials until the job was underway. Work began on 11/26/12. [ A complete list of anticipated charges might have changed my mind about hiring Mr. Handyman.] FYI: It seemed unusual that the workers did not know if they would be returning the next day. Management would inform them by email in the evening. Each day I signed a time sheet upon their arrival & departure. The employees would work through lunch to earn more money. I was required to pay them for the work completed each day before they left. I knew that any items Mr. Handyman purchased for the project would be marked up. However, I did not realize I would be charged for nails, screws, paint brushes, caulk, drill bits, gas, garbage bags, etc. I was billed for their time to/from store to buy supplies. It bothered me that most of the supplies were not bought during 1 trip before Day 1 & brought to our house. Details of Project: 1. The biggest item was the purchase of man-made composite wood (vinyl & sawdust), Lowe's Choicedek, to enclose our 12'x5' deck. Pickets, posts & caps, railing, screws & bolts were not bought & brought to our house on Day 1 of the project. The company was unfamiliar with the product & made false assumptions about installation. The color grey was not in stock when an employee on Day 1 was sent to buy it. 2. One can of paint was purchased to paint door trim, fascia boards & minor trim boards. Several times the workers left the paint in the garage when they left. The temperatures at night were in the 30s and the paint could have been ruined. 3. Carpenter bees had dug tunnels into the underside of 2 rake wood boards on the house & garage covered with aluminum . Aluminum L-trim pieces were needed for all the rake boards to block the bees from getting to the wood again. [A handyman, now retired, did the work on the other side of our house which they duplicated.] I had not known they would need to cut into the aluminum siding so I had not expected the cost of saw blades. Sharp aluminum scraps were dropped from the roof onto the ground and into my garden beds. I found them by accident. 4. I purchased 2 sets of flood lights so the workers could replace our rusted ones. 5. I purchased the downspout extenders for them to hook up 2 rain barrels to our downspouts.