"Thanks so much! Very glad that you were pleased with our service."

"There were some issues on this job and we worked out a plan to address all of the issues, I then mentioned that he still had a $300 balance that needed to be paid before we could come back out. Customer thought that was outrageous and committed to "blowing you up all over social media". Maybe I should have just waived the $300, but frankly, the reaction was so quick and so extreme, I was caught off guard. Always better to try to work things out with a contractor. As a reputable contractor who has won literally dozens of Angi Super Service Awards, we pride ourselves on customer satisfaction. Sorry that we fell short on this one."

"I noticed that the customer gave us 3 stars, which is fair, because we did reach out and had planned on coming back to correct any concerns, but the customer decided against having us return. We're not perfect, but we do stand behind our work."

"Thanks for your review. Very glad that you were pleased with our service. We look forward to working with you again!"

"We advised this customer that his cedar siding was rotted and needed to be replaced, but he wanted only a temporary fix as he planned to replace all the siding in the future. We did what we could under the circumstances. When he called to say that the painters found that some of the flashing was missing he insisted that we come immediately to repair so the painters could proceed. We did not have anyone available on a moments notice, explaining that we were booked out for weeks. Contrary to what the member is saying, we told him we could get someone there later in the week and began to offer options. We also explained that trying to flash over damaged siding and delay needed repairs was not a good solution. He became very irate at those statements, told us the “he’d have the painters fix it” and hung up. He called back to report that we were very rude on the phone so I listened to the recorded call. The project manager was polite and helpful, but the customer took exception to the suggestion that the siding needed to be replaced and angry when we said that we didn’t have anyone available at that exact moment to rush out to his house."

"Very sorry for any inconvenience, but I should state first that we did arrive within the window. The time window was 10 - 12 and we arrived at 11:15. The first tech arrived early. The customer was not home and we couldn’t reach her so we left. Obviously if he’d seen the customer on the street as he drove away he’d have stopped. Sorry he didn’t. When the customer called she was in a highly agitated state. The office manager tried to explain that we had another tech who could be there in an hour, but she became irate that we wouldn’t have the first one come back that minute. He had, in fact, already spoke to his next customer who was just minutes away and now expecting him, and again we had a second tech available. Very sorry that this has been so upsetting to the customer. As for the small divot on the door, the tech didn’t have what he would need to fix that so we’ll have to return. I called the customer as soon as I heard (the tech reported it) She has not returned my call, so I will try again. A few observations- 1 -accidents do happen, but we stand behind our work and we will send a man back to repair this small dot (about the size of a pencil point). 2- we did arrive in the time window. Since the first guy was early and we had another guy who could get there within the time frame we thought that was a good solution. 3- minor glitches like this are more easily handled when everyone remains calm. Very sorry that this customer found the situation so upsetting."

"Thanks for posting this review. Since we give approximate estimates over the phone, we try to always allow a little extra time for unexpected items. Then the tech reviews the job before he starts to make sure enough time has been allotted. Frequently this means we have extra time, which allows you to get more things done and/or reduce the cost. Sounds like you did a little bit of both! Glad that you had a good experience and thanks for choosing Mr. Handyman!"

"Thanks so much for your positive review. We appreciate your kind words and are grateful to you for sharing your experience with Angie's List members. I agree that Eric is a great problem solver - all of our technicians have more than 15 years of experience, but still, sometimes we run into a situation that is unusual and aren't quite sure the best way to proceed. Eric is particularly good in these situations."

"Very sorry that the customer was disappointed. The tech had a medical emergency and he was able to get an afternoon appointment. He did work for 1/2 a day, asked the customer how to prioritize the work and we offered to send him back to pick up where he left off (waiving the "trip" charge since it was our fault he had to leave). Important to note that the customer was only charged for the work that we completed. She did not pay for the items that we were unable to address on the first visit. The tech found some significant issues that were not on the work order and alerted the project manager. The project manager went to the customer's house to review all of the work she needed and gave a written estimate. He spoke a few more times with the member, but she declined to schedule the additional work. The offer to come back and finish the original punch list and waive the service fee still stands. I left the customer another message to make that clear. Sorry again for any inconvenience. Scheduling issues can be frustrating, but often are beyond our control. We make every effort to find an alternative accommodation for the customer and are sorry that we weren't given the opportunity to return and finish the punch list."

"Thank you for the wonderful review! We are happy to serve you. Please call Mr. Handyman with any home repairs or improvement needs, inside or outside. We're using CDC recommended procedures during COVID-19."

"Very glad to hear that we exceeded expectations. You raise an excellent point. There are independent handymen that charge a lower rate than us - but how quickly do they do the job? Because all of our technicians have a minimum of 15 years of professional experience (most of them much more), they know just what to do and get "right to work" when they arrive. When all is said and done, you can get excellent service and great workmanship at a very competitive price."

"Thanks so much for your nice review. We appreciate your taking the time to share your experience on Angie's List! Glad that you were pleased with the work and the price!"

"Very sorry you weren't contacted. I don't see any message from a person with this name, and since there is no address I can't determine if you have the right Mr. Handyman location. Of course, we endeavor to call every potential customer back, as does any business. Like every other business in America, we have been very challenged to find ways to operate in the last six months, with office staff working from home and other new procedures put in place. When businesses started re-opening, we became overwhelmed with demand - probably due to the fact that for 2 months, most people didn't want service providers in their home. So it's been a challenge to keep up. But again, we log every call and email and we continually go back through missed calls to try to catch up with people. We have no record of a call from this individual. If we did, indeed miss such a call or email, we apologize. Hope she found someone to complete her project. If not, please give us a call again, and if we don't answer, please be sure to leave a message. Thanks."

"Thanks! Glad we were able to help."

"Thank you for the wonderful review. We’re very happy to serve you. Thank you for your business."

"Thanks for your kind words. I will be sure to let Barry know that you gave him this nice review."

"Thank you so much for the wonderful rating and review. We appreciate your business. We look forward to hearing from you next time you have home maintenance, repairs, or improvement needs. We also do plumbing and electrical repairs and installations."

"Thank you! Glad that you were pleased."