Fresh Air Concepts, LLC

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They have done great.

We were very satisfied with them!

Fresh Air is always prompt and takes very good care of us. The men are professional, caring and know what they are doing. They always get the job done efficiently and quickly. They have worked out quite well for us.

This was an awful experience, lasting more than two weeks. Part of that is due to working through a home warranty company, which must pre-approve any work. But it surprises me that two FAC technicians did not recognize the broken drainage pipe. It was clearly obvious, even to the untrained like myself. I was also disappointed that FAC said the insulation job, which is what it's technician recommended was needed, would take several hours and therefore cost $477, when it took the technician 15 minutes. The result is that we went more than two weeks without a/c and now have serious water damage to our ceiling. I am trying to get our money back.

From our out-of-town location, we were able to establish contact with John at FAC, who was polite and very responsive, once he checked into what had happened. AHS denied our claim because the air conditioning unit that needed to be replaced was a commercial grade unit, and their insurance contract specifically excludes such items. John at FAC said he would track down a replacement for the compressor, and schedule a time for replacement as soon as possible. He followed through wonderfully, and within a day of our returning from our vacation, a new unit was installed at a fair price, the old unit was removed and disposed of, and FAC did not charge us for the initial AHS visit fee. In short, FAC was efficient and cooperative and very pleasant to deal with, and the final cost was very reasonable. We will continue to work with FAC in the future both to set up a regular inspection and maintenance contract, and whenever we have air conditioning or heating problems. Nice people.