Movers USA Inc

Description of Work: Moving service.

Description of Work: Loaded furniture from my address, took it to another home, and returned with items for moving sale.

Description of Work: Moved from townhouse to apartment.

Description of Work: Estimate, pack, load household goods for transcontinental move.

Description of Work: Home moving - 30 miles.

Description of Work: .

Description of Work: Moved items from storage unit to single family home.

Description of Work: Moving 1 bedroom apartment to a house.

Description of Work: This company moved my stuff from Baltimore to Silver Spring.

Description of Work: Some packing, moving.

Description of Work: Moved whole household from 3 floor townhouse to 3 floor home.

Description of Work: Move 4 bedroom house.

Description of Work: Local moving.

Description of Work: .

Description of Work: Moving.

Description of Work: Moved our household goods.

Description of Work: First see summary under "Member Comments". Selected details follow: *Inaccurate Quotes. - 6/18/2012 - After a phone discussion with Gil (Movers USA), he emailed a quote of $795 (3 movers, 4 hrs) specifying the moving date and requesting that we call for a free in-home survey for a more accurate estimate. - 6/19/2012 - My husband called Gil, who informed us it was too short notice for an in-home survey, even though his email offering the free in-home survey had specified the moving date. The estimate was raised to $1535 (3 movers, 9 hrs). We were told the increase was because the move was short notice, even though the email with the $795 quote specified the moving date. We put a deposit on the $1535 quote because we were concerned it may be too short notice to find another company. - 7/9/2012 - Moving day, the Lead arrived with 4 movers (rather than the 3 we had agreed to), surveyed the house and raised the estimate to $2500 (4 movers, 10 hrs). We were told the increase was because there were more things to move than the movers expected, that two trips would be required because the truck they brought was too small, and that we would have to pay the extra travel time for the second trip. The increase in cost and time was in spite of the fact that they had brought one additional mover, which should have decreased the time relative to the $1535 quote. We were given the option of the movers making one trip, leaving us to move whatever remained on our own, forcing us to accept the $2500 estimate or have part of our belongings left at the old house. - The increasing value of each quote and final cost ($795, $1535, $2500, $2635) cannot be excused by Movers USA saying that we left out information required to make an accurate quote. On *each* occasion we spoke to a Movers USA representative beginning with the phone discussion prior to the $795 estimate, we accurately answered all questions they asked, mentioned the 3 bedroom house, and described the items to be moved and/or packed. We also noted several tool boxes and other garage items at the time of the $1535 quote. We were correct regarding the limited packing of household items required. The movers only packed about five boxes and taped the tops of a number of boxes that were packed by us. On our own we had moved all kitchen boxes, all boxes containing fragile items, and many other boxes and loose items prior to moving day. On moving day, we packed most of the remaining household items ourselves and moved lamps and many other items in our own vehicle. - The final move cost $2635 (4 movers, 12 hrs), more than *3 times* the original $795 quote (3 movers, 4 hrs) and 72% higher than the $1535 quote (3 movers, 9 hrs) based on which we had paid our deposit. *Unprofessional Movers. -Throughout the first loading/unloading, the movers worked at a very relaxed pace, spending *much* time text messaging, one asked if he could borrow a cell phone charger (we let him), one stayed at the truck texting while waiting for others to bring him items to load. They appeared to be taking care of our belongings when we watched, but we saw them not being very careful when they thought we were not looking. -At their request, we agreed to a dinner break the Lead said was not part of the charged hours. We went directly to the old house and snacked while waiting. They returned in about 1.25 hr. - They were courteous until after the first unloading at the new house when we (1) asked the Lead to have them stop personal texting because we were paying by the hour and (2) called Gil requesting that he ask the crew to be more careful after finding that the movers had damaged a microwave cart and left it on its side in the basement. During the second loading, they were no longer texting, but were abrupt, moving very quickly and recklessly. For example, they put tape across boxes in the opposite direction of the way it would be required to seal the box, so the boxes were not actually sealed, and they were using the strip of tape as a handle to carry the box. - When the second truck load was on board, without any prior warning the Lead required us to pay the bill before they would drive the load to the new house saying that the office was closing and they had to close out their books for the day. Discussion with the Lead and Gil regarding this unexpected requirement took 15 min. Because we felt harassed and rushed, we forgot to claim the 20% discount or provide the coupon for being a member of Angie's List, which I did not recall until I initiated my complaint with Angie's List. - Upon arriving at the new house for each of the two unloadings, we found that although we had tried to keep watch during the loading, they had loaded some furniture and appliances without wrapping at various times while we were inside the old house. While unloading, they would unwrap what furniture was wrapped before bringing it the house. We did not think about this being a problem until later when we found damage. We saw newly refinished slats from the canopy bed scattered on the floor of the truck (taped together but unwrapped) and the canopy bed frame posts unprotected. During the second unloading they continued rushing carelessly along. Just one example: they attempted to bring the refrigerator through the door without taking off its doors when it was obvious it would not fit. My husband had to insist that they stop so he could remove the doors. They finished the second unloading at 11:00 PM. *Miscommunication and Unresponsive Claims Process. - 7/09/2012 - When we asked the Lead how to document damaged items at the end of the move (11 PM), he rushed us to sign the bill of lading (BOL) before discussing the damage he already knew about, took a half hour insisting that he had to take pictures of any damaged items prior to leaving the premises (which was not required but served to distract us from listing damaged items on the BOL), told us the pictures were all that was needed and he would forward the information to the appropriate party, and left. He was incorrect. We were supposed to list the items we found with him directly on the BOL. We later found additional damage and all estimated to total more than $1515 in repair/replacement. - 7/9/2012 - When my husband called Gil during the move to report the damaged microwave cabinet, Gil gave the claims phone number and said that we had a week to look over everything and provide a damage list. This was incorrect. The back of the bill of lading specified 5 days for a verbal report and 14 days for a written report, not "a week". -7/14/2012 - We called the claims company on day 5 (Saturday) to find them closed on weekends. We left a message regarding the damage with a number for a return call and also emailed Movers USA the damage list. The BOL specifies that a damage list is to be provided but does not say to whom it is to be provided. In response to our email, Josh referred us to the claims company. Upon further email or calls to Movers USA, we were referred to the claims company. -7/16/2012 - Having heard no response from the claims company by noon, I called them. The representative (rep) said that I had until 7/21 to file a claim (12days), not the 14 days specified in the BOL. The rep explained that I would need to give an oral report of the damage, after which I could not add any more items, that she would then email a form with instructions. We had not completed unpacking and she suggested that I wait until 7/18 or 7/19 to give the oral report. She certainly knew that if I had taken her suggestion, we would not have been able to get the claim filed in time. She would not provide details about the instructions, but mentioned that we needed to provide hard copy photographs. I replied that photographs of the damaged items would take several hours of time. She sarcastically asked why a few pictures would require that much time. The BOL noted nothing about pictures or any other requirement. We decided to proceed with the oral report to allow time for our package to be received by 7/21. Although they requested an email address and used email to send items to us, we were not allowed to email items to them. Everything had to be sent hard copy by mail. - 7/16/2012 - I received the emailed cover letter, form, and instructions. We are uncertain about exactly what type of claim is filed because the different documents refer to the claim in different ways: the email refers to "legal claim"; the cover letter refers to "transportation claim"; the forms refer to the insurance "coverage" we purchased. The various information included contradictory due dates: the email stated "within the time frame specified on your Bill of Lading" (14 days); the cover letter stated "within 60 days of the Date of Accident"; verbally the rep had told me 7/21 (Saturday, 12 days), but changed it to 7/20 (11 days) if we wanted a signature for receipt of the FedEx package. We had four days for the package to be received by the claims company. There was more paperwork than the rep had led us to believe, including to provide for each item: month and year purchased, copy of purchase receipt, model number, serial number, explanation if no receipt available, who packed the item, whether written notation was made at delivery, color pictures on paper for the full item and a close up of the damage, and estimate for repair paid for out of our pocket. The total estimate for damage, including full cost of dryer which cannot be repaired and piano ($610), was $1515. We have found additional damage since. - 7/20/2012 - The claims company signed for the package. Their cover letter (7/16) stated that we would receive written acknowledgment within approximately 30 days (8/20). - 10/13/2012 - No written acknowledgment has been received. Repeated phone calls from me requesting the promised acknowledgment, one email to the address that they do not "monitor", and a copy of that email sent by registered mail have been ignored.

Description of Work: Moved from Glen B. to Ellicot City.

Description of Work: They moved us from our old house to the new one across the street.

Description of Work: Moved to a new home - 3 bedroom, living room and basement.

Description of Work: I had a small move about a studio size from Dc to Michigan.

Description of Work: I used them for moving household from Baltimore to DC.

Description of Work: Moved from storage units into my new home.

Description of Work: Four men moved 3 levels of furniture and another items. They all were very professional and did an excellent manner with speed.

Description of Work: Moved furniture and belongings to a storage unit.