Movers USA Inc

Very well! They were on time, careful, friendly, and professional.

Great excellent, very professional, on time and moved fast and efficient.

The movers were supposed to show up at 1 pm. There was a problem with the original crew, they never showed. I understand that things do happen (they never told me the exact problem). However, they should have provided many many more phone calls to keep me informed. I was calling them more often than they were calling me. They should have told me what was going on at 12:30. I didn't know anything until 2:15, after I called them twice. A second crew was dispatched and finally arrived at 4 pm. Unfortunately our condo's loading dock closes at 5 pm. We were lucky in that they let us use it to 5:30. This crew looked a little tired from assumingly from the work earlier in the day. However, they worked their butts off due to the time constraints. All glass was packed up professionally. Nothing was damaged. The final deal. The front office needs much more improvement in communications when something goes wrong with the schedule. The crew did an A+ job - once they got there.

The three movers who arrived to pack my apartment were prompt, professional and handled my property carefully & were excellent packers. If I had moved within Washington DC - I would have given this moving company an "A". However my experience with the mover who unloaded my belongings in Austin was totally different - he was unprofessional and rude. He mishandled my property - there was only 1 mover to unload the belongings of a 1 bedroom apartment. Items that were marked fragile were delivered haphazardly & while I packed most of the boxes myself - this is the first time in of 6 moves in which items were broken. He tried to charge me for fees not outlined in the contract. I had to call the company several times while he was there to clarify the terms of the contract. I had items that were also going to a storage unit - the original packers had marked these items with a different color tag. When we arrived at the storage unit - there were multiple boxes that had been marked for my house. Again - he tried to charge me additional fees not outlined in the contract. Movers USA is responsible for their subcontractors - based on my experience with this long haul sub-contractor - I have to give Movers USA a D and would not use them again.

Move went very well. Louis was fast, efficient and careful, very satisfied.

The operator was a rude example and hence I did not choose this business.

Three man crew did a great job punctual, friendly immediately took care of my issues that came up good company.

Movers were excellent! arrived Corly. they were very professional and handled our things with cave would recommend to friends & family.

On time. Worked hard the entire time and ended up finishing job 1 hour faster than estimated.

The crew arrived exact on time and were super friendly. they maed me in 4hrs is amazing given the boxes I had they care of all my items and were great. A+ experience.

Excellent. They were on time and did everything I asked. Wonderful job.

Excellent! Good price, great work and took care of all furniture and belongings.

Crew was on time, very efficient. Moved many boxes and furniture and placed all items as requested. Very professional.

These guys were friendly, professional, and quick as heck. They had my Baltimore row-house cleared out in less than an hour and were clearly well-experienced - they could eyeball angles to figure out the best approach and figure things out way better than I could (I'm a lowly IT guy). They were friendly and fast. Enough so that I made a point of providing refreshments out of gratitude (in addition to tipping).

The three man crew showed up, were very polite and pleasant. They were very professional and efficient.

The crew actually arrived earlier than expected, they worked quickly and efficiently. I am very pleased!

Our furniture then needed to be moved into an apartment and two storage lockers. Movers were very polite, very neat, and very conscientious about handling our items. They are the first movers I've had in 30 years who actually placed furniture exactly where it should be, and took the time to center pieces. At the storage locker, it was clear that they knew how to carefully but efficiently stack and store even fragile items. We will be moving again in 6 months, and definitely plan to use them.

They were simply amazing. They took care of our belongings as if they were their own. They were kind, accommodating and went above and beyond to get the job done right. I couldn't have done it better myself.

Excellent service move & lot at stiffen under the estimate tare.

Awful Can't trust a company that could break your furniture and be so open about wanting to leave a customer hanging!

While James was at our house for an estimate for a full move, we spontaneously asked if it would be possible to have a crew at the house the next day to move items to an off-site storage facility. He said that he would check and advise us that afternoon whether it could be done. He called later in the day to say that they could have a truck at the house at 8;00 the next morning. At 7:15, we spotted the truck outside. There were three men in the crew, and the operation included packing items ranging from books to framed pictures. They worked efficiently and carefully. We were in the process of painting the walls, and the crew was very careful when moving the items, including tall bookcases and other large pieces of furniture. When we arrived at the storage facility, they efficiently unloaded the items from the truck and placed them in the room. We were pleased with the job. They were prompt, efficient and careful throughout the entire operation.

The work went well. Cristian was very accommodating and managed his team well. The move was performed on time with no problems.

Great! Arrived early, worked quickly.

It was outstanding from beginning to end. They arrived before time. They did a great job wrapping the furniture. It was raining that day and nothing got wet. They did a thorough job. I moved from a one level condo to a 4th level apartment in a multi level elevator building. Luis' team was courteous, polite and businesslike and yet friendly enough. Very professional. They were at my beck and call whatever I asked they did with no reservations. I would highly recommend this company and Luis' team again.

I was given a 2-hr arrival window starting at 8:00 AM. They arrived at about 9:00 AM and got to work. I walked the supervisor through the house, pointing out items for special handling and things I forgot to mention for the original estimate. Since my estimate was based on the weight of my previous move and an off-the-top-of-my-head tally of items in my house, I was prepared for an upward revision of their estimate. The supervisor refigured the numbers and gave me a new estimate of $2000.00 for the move. Still, most of the cost was labor and that would be charged based on the actual number of hours worked. I signed off and they got to work. The team consisted of three smallish Mexican guys and a big black guy. The Mexicans were clearly veterans; they moved quickly and efficiently. The black guy was quite a bit younger, quite a bit bigger, and clearly the junior member on the team. They didn't look like much but they were all strong as mules. They never put boxes on a dolly-- they simply carried them by hand, regardless of weight or size, up and down stairs. The only thing that gave me pause during the loading of the truck was the way they handled my (rather expensive and fragile) guitars. They put them on the top layer in the back of the truck. They probably would have been okay but I asked that they take them out so I could move them in myself. They did so without complaint and didn't take offense. I had a lot of heavy woodworking equipment: table saw, band saw, jointer, planer, belt sander, work bench, router table, etc. Their most challenging piece was a 700 lb gun safe. Instead of using an appliance dolly, as previous movers had done, they levered it on to a set of rollers, which allowed them to negotiate a narrow passageway and 90-degree turn much more easily than the crew with the dolly. By mid-afternoon, the truck was full but there still a number of items left in the house and garden shed. They offered to either get another (smaller) truck to take the rest that day or they could come back the next day. As hard as those guys worked on my house, they still had another job scheduled that day that they needed to attend to. Since I was already planning to get a U-Haul trailer to move stuff they couldn't put in the truck (spray paints, insecticides, ammunition, etc) or that I wanted to move personally (guitars, computers), I decided to deal with the remaining items myself the following day. They set off for Frederick in the moving van; I followed. I caught up with them just as they were turning into a 7-Eleven near my new house. They took a short lunch break then got to work unloading the truck. Here is where more planning ahead could have saved me trouble in the following weeks: Do: Label boxes clearly with the room *in the new house* where you would like them to go. Do: Label the rooms in the new house so the movers know what you mean. My mistake was using the word "office" for two different things. I had labeled all my books as "office", but I also used "office" for my real working office, where the computers, monitors, printers and filing cabinets go. I wanted the books upstairs and my office downstairs. The only way I could make this happen was to intercept the mover with box in hand, read the detailed contents written on the box, then make a split-second decision on where to send him. Trust me, you really feel like an idiot when you got a guy holding a 40 lb box for you as you try to read your handwriting listing the contents. As a result, I frequently defaulted to the downstairs option. Now I am having to move those boxes up the stairs (and I've never been in as good a shape as those guys and, pushing 50, I certainly am not now. They finished up at about 5:00 PM-- an amazing accomplishment considering just how much stuff I have collected over the years. When we settled the account, I was surprised at the final bill: $1400.00, the original estimate. The supervisor said that since they couldn't fit everything on the truck, they could justify the extra cost. I was happy about that. Maybe I should have pushed back a little since it was partially my fault that they underestimated the size of the job. I ended up tipping the movers $40 each ($120.00 total). I don't know what is appropriate for this kind of job but I was really impressed by their professionalism, strength and stamina. Some people might have taken exception to the increase in estimate on the day of the move and their failure to bring an adequately sized truck. To avoid this, do your home work and give your movers the most accurate estimate possible. Also, don't get yourself into a position where you absolutely must get the job done in one day. Build some flexibility into your schedule to allow for unexpected contingencies. Doing so will save you a lot of unnecessary stress and aggravation.