Elite Garage Doors and Gates has been providing expert garage door repair in the Baltimore, Laurel and surrounding area since 2001. We have received many wonderful reviews and comments from our customers, and always try hard to ensure our customers are happy. Our technicians are courteous and helpful, and take the time to show the customer what needs to be done. They are well-dressed, and drive fully-stocked, lettered trucks. "We Fix it Right the First Time!" Owner operated. Additional phone numbers - (877-4-Door Repair, 301-708-9904, . Additional web - EliteGarageDoorsandGates.com
They checked over my garage door, oiled and lubricated the pertinent parts, and replaced the original rollers (6 years old) with new ones with a lifetime, transferable guarantee.
Description of Work: Worked on my garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We appreciate your comments, but especially your business.
Malcolm C.
08/2012
2.0
garage doors
 + -1 more
The technician arrived on time, was professional, courteous and competent. He explained to me that because of the condition of the (single) garage door's springs, pulleys and cables, I was taking my life in my hands by being inside the garage with the garage door in the down position (the door is under spring pressure in the down position). Based on that I agreed to a complete garage door rebuild -- $500 total -- not including the motor. Listen, don't be a sucker like I was. Yes I agreed to the price and yes he did exactly what he said he would and now my 23 year-old garage door is in excellent fit, finish and function. But $500 for a handful of parts and a half hour's worth of labor?! A word to the wise: Everything is negotiable.
Description of Work: Angie's List Beg Deal: $129 Garage Door Tune-Up Plus a Free Key-less Entry Pad or New Rollers, your Choice!
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$520
Response from Precision Door Service
Thank you for your comments. Rest assured, the parts you paid for are superior quality installed by highly trained certified technicians. Nouri company backs the work performed and has received high ratings due to customer satisfaction.
Sharon R.
08/2012
4.0
doors
 + -1 more
They did honor a facebook coupon but I do think they are high. The technician was very professional. He did good work. He was punctual. He arrived when he said he would. I think the quality of the work was good.
Description of Work: We used Precision Garage Doors for door services.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$500
Mary M.
08/2012
5.0
garage doors
 + -1 more
I don't have time. Basically I called because they had installed the original, very old door and done a good job with repairs. Their track reconrd contributed to credibility when they told me nothing more could be done. They were prompt, efficient, courteous, and the repair worked.
Description of Work: Replacement of motor for garage door closer and general tune-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50,000
Response from Precision Door Service
Thank you for taking the time to write a review of your experience with Precision. We appreciate your business.
Sarah F.
08/2012
5.0
garage doors
 + -1 more
I called them at 8 am. They were very helpful and willing to come out, but they just weren't able to arrange with my schedule. They gave me a quote for the prices for service and for the part, so I could have that information ahead of time. I have used them before, and would use them again, but our schedules just didn't match up this time.
Description of Work: I called them because my garage door spring broke with my car locked inside.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
Response from Precision Door Service
Thank you for your kind words. We are sorry that our schedules didn't allow us to come to your home this time. We are in the process of hiring and training new technicians, as we've become very busy recently! We appreciate you considering us again in the future.
Craig X.
08/2012
4.0
garage doors
 + -1 more
I should have clarified what exactly is included in the tune up.
Description of Work: I bought a $129 coupon for garage door tune up plus free new rollers. The technicians were very polite and professional. They inspected the garage door and changed the roller in a very short time. They told me about the condition of the garage door. However, I was disappointed for the "tune up". Because if it were not for changing the new rollers, which was included in the coupon, the so called "tune up" would just include inspection but nothing else. They informed me that the springs need to be rebalanced, which was not included and would cost extra. To me, these are the things to be exactly included in the real tune up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for your comments. We appreciate your business. A tune up would include inspection of the parts and any tightening or lubrication. Any replacement of parts is not included in this deal, but was explained. We look forward to having you as a customer again in the future.
Edward C.
08/2012
5.0
garage doors
 + -1 more
Technician called prior to arrival. He was on-time and thoroughly checked over all the mechanisms associated with the garage door. He was courteous and friendly and appears to have done a fine job.
Description of Work: Technician checked garage door, springs, opener. etc. Installed and lubricated new rollers,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for your business! We appreciate our customers and the time you take to write a review!
Claire M.
08/2012
5.0
garage doors
 + -1 more
I have 2 garage doors that open every time and I am entered. Then they installed even early and thorough. It was a very hot day and they draft leave centres was satisfied.
Description of Work: 2 new garage door openers estimated.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Response from Precision Door Service
We appreciate your business. Thank you for taking the time to write a review!
alicia H.
08/2012
5.0
garage doors
 + -1 more
My husband was extremely pleased with the timeliness of his response, his estimate and his service.he was also impressed with his honesty.
Description of Work: removed and replaced garage door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Precision Door Service
Thank you for your kind words. We pride ourselves on honesty and professionalism, and appreciate our customers. We look forward to doing business with you and your neighbors in the future.
Stephanie W.
07/2012
5.0
garage doors
 + -1 more
Went well from start to finish. To show how committed this company was, it was pouring, I mean POURING rain that day; but the serviceman came out anyway and performed the maintenance, since he was inside of the garage for most of the time that it took to perform the check. He was also able to help my husband with some questions that he had. We also learned about the correct garage door that we should have installed, and plan to use this company to perform the work.
Description of Work: Garage-door tune up: rewiring, greasing wires; checking the mechanism. Sorry I can't provide more detail but service was almost a year ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Precision Door Service
Thank you for taking the time to write a review. We appreciate your kind words. Our technicians work very hard in all kinds of weather, and do their best to make sure our customers are satisfied with the work they do. We appreciate your business.
Scott M.
07/2012
5.0
garage doors
 + -1 more
I called this morning, Precision gave me the time slot I wanted, the phone staff were courteous and friendly. The onsite guys were so good, so polite, so professional I wish my other door would break.
Description of Work: I had a broken spring on the garage door preventing it from working. It happened this morning.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$530
Response from Precision Door Service
Thank you for your kind words. Our technicians take pride in the work they do, and strive to make sure the customer is satisfied and educated with their garage door.
John E.
07/2012
5.0
garage doors
 + -1 more
Alan showed up on time and was very pleasant. He immediately knew the door needed lubrication and adjustment and proceeded to accomplish that while describing what he was doing and recommending a lubrication schedule so this wouldn't happen again. I was very pleased with his professionalism and "bedside manner". He is an asset to his company. I would recommend this company to anyone.
Description of Work: Adjusted Garage Door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Response from Precision Door Service
Thank you for your kind words about Alan. We appreciate your business, and look forward to working with you and your neighbors in the future.
Tim C.
07/2012
5.0
garage doors
 + -1 more
Excellent. I can't say enough great things about this company and the technician who came to out home. This kid new exactly what he was doing, was very professional, and was in and out in no time.
Description of Work: We had to have the torsion springs for our garage door replaced because one broke. The technician came to our home, was sharp as a tack, replaced the springs, fixed a few dents, replaced the rollers and lubricated all of the moving parts.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Precision Door Service
Thanks so much for your kind words. We are proud of our company and our technicians, and appreciate tour business!
Neil V.
07/2012
5.0
garage doors
 + -1 more
It works great now and the service man showed my how to keep it working that way.
Description of Work: Had service on my squeeky, hard to open garage door.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Precision Door Service
Thank you for taking the time to write this review. We appreciate your business!
Joan M.
07/2012
5.0
garage doors
 + -1 more
The appointment was easy to schedule, no waiting. Courteous service on the phone and by the technician, who was prompt and got the job done expeditiously.
Description of Work: Garage door tune-up and installation of quiet rollers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for your kind words, but most of all for your business! We appreciate our Angieslist customers!
Jonathan C.
07/2012
5.0
garage doors
 + -1 more
The job went well. Barry is always the technician that gets "stuck" with me. He's professional, friendly and clearly explains what he is going to do and, afterwards, what he did do.. The quality of the work was excellent. The garage door moves smoothly and quietly now. My only criticism might be the price. I thought the charge for the additional parts were expensive. The invoice stated no charge for the labor but it was clearly built into the cost of materials. However, it certainly wasn't enough to make me call another service company or try to do it myself. And there's something to be said for getting it done right then and there. If and when the need arises, I will call them again.
Description of Work: I purchased the recent garage door tune up and replacement roller special offered through Angie's List. I've dealt with the company before, once on another Angie's List promotion and twice on other service calls. I was having problems with the door so I knew I was going to need more work than just the Angie's List services.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$278
Response from Precision Door Service
Thank you for your repeated business with us. Barry is a super technician and our customers love him. We realize some of our prices are higher than others, but rest assured the parts you purchase are far superior and longer lasting..
Alan G.
07/2012
5.0
garage doors
 + -1 more
I called at 7:30 am for a broken garage door, they advised that they would be there between 12 and 2 PM. they arrived at noon and took care of the problem.
Description of Work: Replaced the broken springs and bearings and adjusted the garage door. lubricated what was needed. Very courteous and prompt..I would recommend this company for the quality of their work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$409
Response from Precision Door Service
We appreciate your business and your kind words! Thank you!
Neil W.
07/2012
5.0
garage doors
 + -1 more
I was most impressed with their punctuality, speed, and professionalism. Two garage door technicians arrived at my home within 3 hours of my initial call to the company. They were very professional, and came prepared with all the equipment to fix the garage door on the spot. Within 1.5 hours, they straightened out the completely bent (almost to a 90 degree angle) track, installed 2 new cables, 2 new springs, 2 new drums, 10 new rollers, and added a new center bearing. Regarding the quality of the work, only time will tell; I am optimistic. I gave the price a "B" rating only because the cost of the parts and labor was not broken down for me ahead of time. The quote was solely a lump sum that included all the parts and labor. Also, the price intially included replacing the bent track with a new one, but the technicians decided against replacing the track when they were able to straighten the old one.
Description of Work: Our garage door was completely off the track, the track was bent, and the cable snapped. Barry, the garage door technician, repaired all this and replaced two springs and a center bearing on the door. He also added two new drums and 10 new rollers.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$766
Lee F.
07/2012
5.0
garage doors
 + -1 more
The tech arrived on time and was very knowledgable of garagedoor equipment and the hardware. He replaced the equipment and hardware without any issues, although he was rushing towards the end of the job he still did a good job. Precision door is a little on the high price side but they do good work.
Description of Work: I had the rollers replaced on both garage doors, both garage door openers replace and remotes programmed.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Precision Door Service
Thank you for your business. We appreciate our customers and want to be sure you receive top notch service. Our prices may be higher than some, but rest assured, you are receiving the highest quality parts from high quality, trained professionals.
Christopher D.
07/2012
3.0
garage doors
 + -1 more
My fiancee called Precision because her garage door wouldn't stay closed. They said they would come between 7-9 a.m., but at 8:30 a.m., someone called her to say that one technician was out, and the one assigned to her wouldn't get there until10:30 a.m. or 11:30 a.m. Thank goodness she was working from home that day, and she didn't have to get to the office! When the tech did show, he repaired the problem quickly (he simply mended a broken wire; he left the scrap wire on the garage floor, BTW). But then he told her that her system needed serious maintenance, and was dangerous as it was. He gave her an estimate to replace the springs, add safety cables, and change the rollers, and said it would normally cost $600 but there was a special this month (of course) for only $450. After they left, my fiancee called Door Doctor for a price comparison. They were very helpful and estimated the work would cost $300, and maybe less if the parts looked sound to them. (They were surprised to hear that Precision didn't even try to adjust the springs before suggesting they be replaced.) They also said that others have complained that Precision frequently suggests more work when coming out on a service call, and that they quote high prices. Moral of the story: My fiancee has her next garage door opener appointment with Door Doctor.
Description of Work: Mending a wire on the garage door opener because the door wouldn't stay closed.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
$50
Response from Precision Door Service
Thank you for taking the time to write a review. We do apologize for the delay to the appointment. As I'm sure you are aware, emergencies occur, and we make every effort (unlike other companies) to contact our customers to alert them to the new time frame. I'm not sure why the wire was left on the floor, but that should not have happened. We try to make sure our work area is clean when we leave. Our objective is to repair a door and make sure it is in safe working condition. In response to your quote from Door Doctor, I must ask if you were comparing apples to apples. Our technicians are highly trained, drive in fully stocked, lettered trucks. Our company is insured and licensed. Our parts are of extreme high quality, unlike parts from other companies. We pay top dollar for our parts, which are guaranteed to last longer than others. For example, our springs have 30,000 cycles as compared to the less expensive springs which are 5-10,000. It is unfortunate that a competitor should speak poorly of us. We are a professional company, and although we may not agree, we do not speak negatively about our competitors. You will find that we hold an A+ rating with the BBB, have been a Angieslist Super Service Award winner for two consecutive years, are highly rated on Service Magic, and have hundreds and hundreds of positive reviews from our customers. Please make sure to ask about the quality of the parts before you purchase from any company.
William A.
07/2012
5.0
garage doors
 + -1 more
Smooth job. Garage door works very well now.
Description of Work: Garage door tune-up. Then they performed additional work to replace old springs at a reasonable price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Precision Door Service
Thank you for choosing Precision for your garage door needs. Me appreciate your business!
Joan S.
07/2012
5.0
garage doors
 + -1 more
From start to finish I was satisfied with this company. No complaints or issues to report.
Description of Work: Purchased a tune up special. Technician arrived at the scheduled time, performed the check up, installed new rollers, was professional and all went well. I would use this company again.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We appreciate your business and your positive feedback!
Jeff R.
07/2012
4.0
garage doors
 + -1 more
Serviced my garage door, gave it a tune up...Works great now...
Description of Work: The Service was excellent, did what I expected. I would call them again
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
Response from Precision Door Service
We love hearing from our many satisfied customers! Thank you for your business and your confidence.
Beverly W.
07/2012
5.0
garage doors
 + -1 more
The service was excellent! The serviceman was prompt and very efficient. He did a great job in making our door run smoothly and quieter than we ever remember it being. Thank you Precision Garage Doors!
Description of Work: We took advantage of one of the daily deals for a garage door tune-up which was desperately needed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Precision Door Service
Thank you for your business! We appreciate the opportunity to service your garage doors, and the time you took to write a review.
Robert G.
06/2012
1.0
garage doors
 + -1 more
See Above Have not gotten that check from this company as of 07/16/12 The Company Made good on their promise and I receive my check on 07/17/2012
Description of Work: I called the office and asked if I had used their services before they told me no. I asked what they charged for estimates and was told 49.50 I agreed and said please send someone. While waiting for the tech I checked my records and found I had used this company several times. 3 for which i had receipts and 2 for which I did not. When the tech showed up he was the same tech that had replaced the gears that needed replaced this time and he remembered doing the job from before. He quoted $325 plus tax. to repair the gears and I would have to wait a week for parts or I could have him replace the whole unit today for $525 plus tax. I told him that sounded good please write up the estimates. He asked if I was going to have the work done today. I said no I'm getting several estimates. He became upset and angry and said I should have told the office that instead of wasting his time coming out here if I wasn't going to have the work done. I informed him I asked the office what it would cost for estimates and was willing to pay the 49.50 just for the estimate. He told me by the time I pay for estimates I might just as well have him do the work and what would it take to get the work done today. I told him I only wanted estimates because for $300-$600 worth of work I getting other estimates and I also wanted to find the paperwork to see if the warranty was up on the previous gear work he had done. I told him I found it odd that when I called the office they told me I had never use them before even though I had spent almost a $1000 with this company and had them out at least 4 times before and that maybe they could have look and checked if the previous work was under warranty. The tech responded by saying that I was a grown man and it wasn't their (Precision's) job to babysit it's customers. I think the reason the tech was so upset and angry was because I was getting estimates and he knew that if I got them there was no way I would use them. Fred C. Johnson Co.(Angie's List) came out 3 days later to give me aestimate for free. They don't charge for estimates. They quoted $188 vs $325 for the gear work and $341 vs $525 to replace the whole unit. Needless to say I had Fred C Johnson do the work.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
5.0
punctuality
5.0
Response from Precision Door Service
Thank you for allowing us the opportunity to speak with you. Our technicians are well-liked by our customers, and are often spoken highly of. We do not like to repair gear kits, because it is often an indication of some other problem, and the opener is still older. We apologize for your experience, and want you to know that we do not conduct business like this. I spoke with our technician, who is an outstanding technician, and he explained to me that he had had a difficult morning, and did not leave that emergency at home that day. Had I known, I would have had him tend to his emergency and sent another technician. A check for the service fee you paid has been mailed to you. We highly appreciate our customers, and admit when we make a mistake.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Garage and Shed Building,
Heating and Air Conditioning,
Roofing
FAQ
Precision Door Service is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 9:30 PM
Tuesday: 7:30 AM - 9:30 PM
Wednesday: 7:30 AM - 9:30 PM
Thursday: 7:30 AM - 9:30 PM
Friday: 7:30 AM - 9:30 PM
Saturday: 7:30 AM - 9:30 PM
Precision Door Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Precision Door Service does not offer free project estimates.
Yes, Precision Door Service offers eco-friendly accreditations.
Yes, Precision Door Service offers a 5% senior discount.
Yes, Precision Door Service offers emergency services.
Yes, Precision Door Service offers warranties.
Precision Door Service offers the following services: Residential & commercial sales, installation & repairs - garage doors & openers.