Elite Garage Doors and Gates has been providing expert garage door repair in the Baltimore, Laurel and surrounding area since 2001. We have received many wonderful reviews and comments from our customers, and always try hard to ensure our customers are happy. Our technicians are courteous and helpful, and take the time to show the customer what needs to be done. They are well-dressed, and drive fully-stocked, lettered trucks. "We Fix it Right the First Time!" Owner operated. Additional phone numbers - (877-4-Door Repair, 301-708-9904, . Additional web - EliteGarageDoorsandGates.com
It was outstanding! Great customer service - THE best guys ever.
Description of Work: I purchased a Big Deal $129 Garage Door Tune-Up plus a free key-less Entry Pad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for your business. We appreciate our customers"
wendy G.
10/2012
4.0
garage doors
 + -1 more
He did a very good job. My garage door has all of the bells and whistles.
Description of Work: This was supposed to have been a Big Deal for $149 for a Garage Door Tune-Up plus a free key-less Entry Pad (or new rollers).
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Response from Precision Door Service
We appreciate your business! Thank you.
Leah L.
10/2012
5.0
garage doors
 + -1 more
The young man arrived late but the company was very good about letting me know he was running late. He was very polite and got the job done fairly quickly without any problems. The garage door ran very smoothly and quietly after he was done.
Description of Work: Angie's List "big deal" ($129.00): "25 pt safety check" door lubrication set of neoprene rollers Extra ($47.70): garage door remote controller
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$177.7
Response from Precision Door Service
Thank you for your business, and pointing out, that even if we are running late, we call. Sometimes we run behind while giving the previous customer the high quality service they deserve.
Jerry W.
10/2012
5.0
garage doors
 + -1 more
The work was good and it went well.
Description of Work: I purcahsed a Big Deal Garage Door Tune-Up plus a free key-less Entry Pad
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Precision Door Service
Thank you for your Big Deal purchase!
Raymond S.
10/2012
5.0
garage doors
 + -1 more
Everything worked out fine. They did the work as promised, and there were no issues.
Description of Work: They installed new rollers and performed a tune up on my garage door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We appreciate your business,
Christopher C.
10/2012
5.0
garage doors
 + -1 more
The install was a as schedules and had only one issue. There was a missing part for the key locking mechanism. A satisfactory temporary lock was installed and the replacement installed by the Precision Door salesman.
Description of Work: I originally purchased a door tuneup for my older wooden double car garage door. A careful review indicated that many parts were at end of live and the wood door also had issues. while it could be refurbished, i chose to install a new metal insulated Clopay door. The new door is lighter\, quieter, and more weather tight.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Precision Door Service
We are happy that your garage door needs were taken care of to your satisfaction. Thank you for being a Precision customer.
Peter T.
10/2012
5.0
garage doors
 + -1 more
Excellent service from start to finish. Arrived on time, explained all the work, excellent resuly=ts. Door now opens smoothly and quietly!
Description of Work: Excellent service, man arrived on time, explained everything he was doing. Garage door functioning much smoother and quieter. Replaced rollers with new rubber ones, work was done quickly and professionally.!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Micki P.
10/2012
5.0
garage doors
 + -1 more
Did a great job. Very professional.
Description of Work: Got the garage door tune-up special
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Precision Door Service
Thank you! We appreciate your business.
Austin R.
10/2012
5.0
garage doors
 + -1 more
Very solid performance. Professional and courteous.
Description of Work: Fixed Garage door that wouldn't close. Also put on new rollers on 2nd door that was creaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
everna M.
10/2012
3.0
garage doors
 + -1 more
I never received the services offered as no one followed-up with a telephone call or made an appointment to repair my garage door.
Description of Work: I paid for the service but an appointment was never made and no work was ever performed on my garage. One message was left on my telphone but no follow-up calls were made to confirm an appointment, even though I called their office. I still need to have my garage repaired, but I should not have to pay an additonal fee to Precisoin Garage to have it completed. I will not rate this company because the work was never performed.
Rating Category
Rating out of 5
value
5.0
Yes, I recommend this pro
$100
Response from Precision Door Service
We are sorry that we weren't able to meet your needs. A call was made to you in order to schedule an appointment.
Robert B.
10/2012
5.0
garage doors
 + -1 more
The overall experience was fine.
Description of Work: changed both the rollers as well as the springs and performed a general maintenance service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Response from Precision Door Service
Thank you for your business!
Michael H.
10/2012
5.0
garage doors
 + -1 more
They came on time and performed the work. The experience went great.
Description of Work: This was a Big Deal for $99 for a Garage Door Tune-up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Precision Door Service
I don't believe this is the correct franchise, but glad you were satisfied.
Amy B.
10/2012
5.0
garage doors
 + -1 more
I contacted this company to see about fixing my garage door opener. Derrick arrived on the appointed date, on time. He was a professional, courteous and experienced installer. He clearly explained our options, which were to either fix the system or purchase a new one. Because our existing opener was 20 plus years old, he told me that some of the small parts, which I could see had broken off, were no longer available new. He did say that he could possibly locate the parts used. Because the system was so old, I decided to not fool around with trying to get it fixed. I also asked him about replacing the entire garage door and opener. He contacted the office and came back with an excellent price. Even so, we decided we could not afford to do all of that at this time, so we opted to purchase just the opener. I also had decided to purchase a "tune-up" package through Angie's List so that we could at least have the door serviced, which will extend the amount of time before it will have to be replaced altogether. I felt no pressure to choose one option over another - Derrick just gave me the information about each and answered my questions. I will definitely call this company again when the time comes that we do have to replace the door. The discount that I received by being a member of Angie's list, along with the special deal on the tune-up, which included new rollers, meant that the total price was actually less than what I was originally told would be the cost of the new opener. I would recommend this company to anyone needing to service or purchase a garage door or opener.
Description of Work: Our garage door opener stopped working. The chain was obviously off its' track and some some parts had broken off. I decided to purchase a new opener and also had the existing door system serviced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from Precision Door Service
We appreciate your business! Derrick takes pride in making sure the customer is fully educated about options. Thank you for your kind words.
Stephen B.
10/2012
4.0
garage doors
 + -1 more
The tune-up went well. I thought it was a good deal. However, I had some additional work done by them that I thought was very expensive.
Description of Work: I purchased a Big Deal for a garage door tune-up.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$129
Response from Precision Door Service
Thank you for your business. We use high quality parts for our repairs,, with 30000 cycle springs. Rest assured the work completed is done by highly qualified and certified technicians, using superior parts.
Angela B.
10/2012
1.0
garage doors
 + -1 more
HORRIBLE!!!!! I am glad the economy is going so well for this company that they can treat customers like crap expecially when they made the mistake.
Description of Work: The initial experience was pleasant. I told them I found them on Angie's list and they quoted me a price of $189 to install each garage door ($378) on a fresh install. Okay. BUT, an hour and a half before the service time (after taking off work) I receive a call that there will be an additional $59 for "metal". I confirm that this additional price is for anchor brackets and for EACH door. Now we have another $120 dollars. When I asked what this additional metal was the so called CEO Harry gets on the phone and begins to act like I had the nerve to question his pricing. He begins to speak to me (the customer) in a very condescending way. He then blabs on about the "girls" at the call center screwing up the price but it happens. At this point I am stunned by the unprofessionalism; cancel the order; and hang up. What an aweful experience. Teach your staff how to quote pricing the first time since EVERYONE's time is valuable. And, if there is a mistake be professional. You are talking to paying customers not your children.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
Response from Precision Door Service
The people who answer the phones are not in your garage, and can only give you estimates based on what they are told. After further inquiry from the owner or technicians, a more informed quote can be given. The ultimate decision is made once the technician is on site. Nit is always the customers right to accept or refuse service.
Kathleen Z.
10/2012
5.0
garage doors
 + -1 more
While the technician was here for the tune-up I purchased on Angie's List, he found that the springs on my door would need to be replaced in the near future. There was absolutely no pressure, but I decided to do the work at that time. The work was completed in a timely and efficient manner. My garage door is operating as though it were new.
Description of Work: Did a tune up of my garage door.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Precision Door Service
Thank you for your business. We appreciate our customers!
Hussein H.
10/2012
5.0
garage doors
 + -1 more
on time, explain what is needed, professional.
Description of Work: Maintenance of garage door system and replacing safety closure sensors
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Precision Door Service
Thank you for your business!
varaprasad B.
10/2012
1.0
garage doors
 + -1 more
I thought they were expensive. I looked at prices at Lowe's and they were way less. The work was fine I just thought expensive.
Description of Work: They changed the springs, caples and pullies.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$400
Response from Precision Door Service
We were unable to locate your information in our system, based on your name. Perhaps the work was performed under a different name. With that being said, please understand that Lowes does not sell torsion springs, only extension springs. Our spring perform at 30000 cycle, where others perform at 5000 cycles. All work is performed by licensed, certified technicians who will back their work, we are glad you were pleased with the work performed.
Bunnie G.
10/2012
5.0
garage doors
 + -1 more
Great! We've had the opener repaired repeatedly but it never seemed to work very well. Since this repair, it has consistently worked better than ever before. We plan to have another service visit in another year or two just to keep it functioning in this way.
Description of Work: Garage door openner tune up and door roller replacement. Door openner was not operational prior to service visit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We love to hear from our satisfied Angieslist customers! Thank you for your business.
stephen B.
10/2012
5.0
garage doors
 + -1 more
This went very well. I phoned for my appointment, mentioning the Angie's list deal. They were very accomodating and had no problem coming out on a Saturday to do the work. On the day of, I received a call from the service man about 45 mins before his arrival. He was on time, polite and got to work first explaining to me exactly what he was going to do so there were no surprises. The work took a little under an hour. There was no trash to pick up. My garage door works wonderfully and the annoying squeek from the rollers is gone.
Description of Work: Maintenance on my 5yr old garage door opener and replacement of the garage door rollers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for taking the time to write a review. We appreciate your kind words and your business.
Nancy B.
10/2012
5.0
garage doors
 + -1 more
Arrived on time; worked efficiently; provided education about maintenance of door; very professional & likable.
Description of Work: replaced rollers, lubricated all moving parts
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Steve C.
10/2012
5.0
garage doors
 + -1 more
The person who installed the garage door came on time, finished quickly and cleaned up completely. There were two oversights in the installation. First, I had requested that there be a handle on the outside of the door; since this did not appear on the work order (which I had signed), the omission was understandable. Second, a magnet needed for the home alarm system had been removed from the old garage door and set aside, but the installer forgot to put it on the new garage door. I spoke with JR (who had written the work order for me) and he agreed to come out to the house and take care of both of these things. He did so a few days later, putting handles on both the inside and outside as well as installing the magnet in the right place, and I am perfectly satisfied with the final state of the job.
Description of Work: Replaced old garage door and garage door opener
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,280
Response from Precision Door Service
We appreciate your feed back, and are happy everything was completed to our satisfaction. Thank you for your business!
Carolyn T.
10/2012
4.0
garage doors
 + -1 more
They came in and refurbished the garage door. The work went very well and the door is still working very well.
Description of Work: I purchased a Big Deal for $99 Garage Door Tune-Up!
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$99
Response from Precision Door Service
Thank you!
Michael C.
09/2012
5.0
garage doors
 + -1 more
I am very happy with their job. They put rubber rollers to quiet things down. I had three garage doors done. They gave me the third for the same deal/discount price. They did not try to up-sell me. My doors are about 20 years old and are now very quiet. Before, they created a lot of noise.
Description of Work: I purchased a Big Deal for Just a few hours left! $129 Garage Door Tune-Up PLUS New Ultra Quiet Rollers or a Free Key-less Entry Pad.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Precision Door Service
Thank you for your Big Deal purchase! We appreciate your comments.
Carl T.
09/2012
5.0
garage doors
 + -1 more
Excellent service. Technician identified faulty installation causing cable tracking problem. Shimmed out mounting area to correct the problem, then completed routine tune-up tasks. Excellent service.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Garage and Shed Building,
Heating and Air Conditioning,
Roofing
FAQ
Precision Door Service is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 9:30 PM
Tuesday: 7:30 AM - 9:30 PM
Wednesday: 7:30 AM - 9:30 PM
Thursday: 7:30 AM - 9:30 PM
Friday: 7:30 AM - 9:30 PM
Saturday: 7:30 AM - 9:30 PM
Precision Door Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Precision Door Service does not offer free project estimates.
Yes, Precision Door Service offers eco-friendly accreditations.
Yes, Precision Door Service offers a 5% senior discount.
Yes, Precision Door Service offers emergency services.
Yes, Precision Door Service offers warranties.
Precision Door Service offers the following services: Residential & commercial sales, installation & repairs - garage doors & openers.