Elite Garage Doors and Gates has been providing expert garage door repair in the Baltimore, Laurel and surrounding area since 2001. We have received many wonderful reviews and comments from our customers, and always try hard to ensure our customers are happy. Our technicians are courteous and helpful, and take the time to show the customer what needs to be done. They are well-dressed, and drive fully-stocked, lettered trucks. "We Fix it Right the First Time!" Owner operated. Additional phone numbers - (877-4-Door Repair, 301-708-9904, . Additional web - EliteGarageDoorsandGates.com
Exceptional overall experience. Arrived on time, timely inspection, and provided feedback prior to departure. Professional and courtesy technician.
Description of Work: Garage door, rollers, and motor inspected. Replaced rollers. Provided maintenance schedule and recommended lubricant.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Response from Precision Door Service
Thank you for choosing Precision for your garage door needs! We appreciate our customers.
Robert & Carolyn A.
01/2013
5.0
garage doors
 + -1 more
He went way above the call of duty. He was punctual, professional, and efficient. I would use their services again and would recommend their services to others.
Description of Work: I had purchase a Big Deal from Angie's List.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thanks for your kind words.nnwe appreciate your business.
Mary Gail S.
01/2013
5.0
garage doors
 + -1 more
Cable jumped the track after automatic garage door began closing and struck the elevated tail gate of our SUV in the garage. Cable needed to be re-wound. Precision technician said that he could re-wind the cable on the pulley wheel but would not guarantee the work. He said that the cable ought to be replaced to assure that it would not jump off again. He also said that cable replacement should never be done without replacing cables on both sides of the door. The price for new cables was $90 and the cost to re-wind the new cables was $385. I asked why the price of the re-winding was so high. I paid a different company $250 for new springs including installation in 2008 and they are still perfectly functional. I asked what the cost of new springs and installation would cost from Precision if that had been needed instead - answer was $500. Asking why the cost of re-winding cables for nearly $400 was so expensive, the answer I was given is that they guarantee their work for one-year. I think the work was well done but extraordinarily expensive. The one-year guarantee should be part of the job and not be used as the excuse to hike up the repair cost. It was like paying a premium for an extended warranty. The technician was knowledgeable and polite. He was 2 hours late but he did call first to report that he was delayed at an earlier jobsite. He saw that I thought I was being gouged and he voluntarily dropped the $45 service call fee from the invoice. He also repaired a wire connection for free that the Sears installer had royally screwed up a few months earlier when installing the Sears Craftsman garage door opener. Overall, the job was done well but the premium price of $475 to repair a cable that jumped off the pulley was exorbitant. I chose to go ahead with the work because I value reliability for my garage door functioning as I need it to function. It is too critical for daily operation to mess around with a cheaper company. In the end, consumers get what they pay for or less but one never gets more than they pay for.
Description of Work: Cable jumped the track after automatic garage door began closing and struck the elevated tail gate of our SUV in the garage. Cable needed to be re-wound.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$475
Response from Precision Door Service
Thank you for your comments and your business. Let me try to explain the difference in cost. When cables are replaced, the technician must also rewind and reset the springs and balance the door, so it runs smoothly. Regarding your comment about the springs cost, every company except Precision Garage Doors uses a standard spring. We use a special spring made only for Precision, with our name on it. Our springs last 3-5 times longer than the standard springs. We have thousands of customers who know it is money well spent.
Judith W.
12/2012
5.0
garage doors
 + -1 more
They itemized their quote and it was very exact. I liked this company.
Description of Work: I got a quote from Precision Garage Doors to do some non-insulated framing for my garage door.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Precision Door Service
Thank you for your confidence in Precision. We appreciate your business.
Vicky C.
12/2012
5.0
garage doors
 + -1 more
I was satisfied with the work performed.
Description of Work: The technician adjusted the chains and lubricated and cleaned the rollers. The door operated much more smoothly and quietly after this service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We appreciate your business. Thank you for your business.
Anne O.
12/2012
5.0
garage doors
 + -1 more
Service man was Derrick. He was very pleasant and professional. My neighbor was having a problem with my remote opener. Whenever I opened my door his opened as well. I told Derrick and he said that he thought that he knew what the problem was. My neighbor called him and Derrick came back to his house and straightened out the matter. Apparently I opened my door while my neighbor was programming his. It was a freak event but Derrick fixed it.
Description of Work: Oiled the doors, realigned sensor and gave me a new remote opener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We are so pleased that you trusted Precision to take care of your garage door needs. We appreciate your kind words about Derrick.
Louise B.
12/2012
5.0
garage doors
 + -1 more
In May, 2012, I purchased an Angie's List garage door opener tuneup. Darren, the technician, found a stripped coupling, ordered the part and installed it. Recently, my door opener made a terrible noise and stopped functioning. 24 hours after I called for an appointment, Derrick was back out. He found that the coupling had stripped again and he replaced it at no charge. He and his assistant were very pleasant and professional.
Description of Work: Garage door opener coupling was replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Precision Door Service
Thank you for your continued confidence in Precision!
Wayne C.
12/2012
5.0
garage doors
 + -1 more
We bought a deal for tune up and new rollers. They were professional and punctual. Noticed our spring was bad so they replaced it. It made a huge difference. Good company and would use again
Description of Work: Tune up large wood garage door, replace rollers and main door spring
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Precision Door Service
Thank you for choosing Precision for your garage door needs. We appreciate your business.
Emmanuel O.
12/2012
5.0
garage doors
 + -1 more
The service was great. From the time that I made contact to the time that the technician arrived to perform the work was within a week. The technician called when he was leaving to come to my house for service, arrived promptly and proceeded to inform me the service he was going to provide. He completed the service efficiently and then demonstrated the repair/ service to me which included replacing the rollers on the garage door. Once service was complete the door performed and sounded just as quiet on the day that it was first installed. I elected to only have one door done so that I could truly appreciate the difference. The difference in performance and sound is astounding. The technician also suggested items that would need to be addressed at a future date.
Description of Work: One of my garage doors was services with the rollers being replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Precision Door Service
Thank you for your busines! We appreciate your kind words and your trust in Precision!
Chelsy B.
12/2012
5.0
garage doors
 + -1 more
My electronic garage door got stuck and wouldn't open (the spring mechanism that opened and closed the garage door had jumped the track). My car was trapped inside the garage. I called several garage door repair places, including ones advertising 24x7 emergency service, and none could come out for several days. Then a relative recommended Precision Garage Doors, Inc. They were able to come out the next day (they even offered same day service, but I wasn't going to be home). The service technician arrived promptly as scheduled and had my garage door fixed within an hour! He was courteous and professional at all times. I opted to go with a more expensive repair option where the technician improved the spring mechanism on the garage door, which should alleviate the same thing from happening again. Precision Garage Doors, Inc. also gave me an extended warranty on the service, so if the same problem occurs again over the next few years, they'll come out at no additional charge to me and repair the garage door. The price seemed fair based upon other quotes I had gotten from other companies. I was impresssed by the high level of customer service. I would highly recommend Precision Garage Doors, Inc.
Description of Work: Repaired electronic garage door
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Precision Door Service
Another satisfied Precision Door customer! Thank you for your business!
Don G.
12/2012
4.0
garage doors
 + -1 more
Everything went well; parts and service were high quality and company representatives were professional.
Description of Work: Garage door maintenance; installed safety cable and new garage door section.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Precision Door Service
Thank you for choosing Precision!
Frank S.
12/2012
4.0
garage doors
 + -1 more
Performed services stated on coupon and no other services required or requested.
Description of Work: Checked door operation and installed new rollers. Discussion with tradesmen on overall operation. Workers were on time, friendly and completed work without any issues.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Precision Door Service
We appreciate your trust and business! Thank you!
Kathy D.
12/2012
5.0
garage doors
 + -1 more
They arrived on time and explained what the "tune-up" entailed. They got to work right away and finished within 45 minutes. They showed me the motor and a piece that was starting to wear. They told me the cost to replace the entire garage door opener and the cost to replace the worn part. It was explained to me that it may last for quite a while. I made the decision to not do anything at this time, and they wrote the information on my receipt so I'd have it if I wanted to address it later. Everything went very smoothly and they were very polite and efficient. I would use them again.
Description of Work: They did a garage door tune up and installed new rollers.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
We appreciate your business, and look forward to seeing you again!
Juanita M.
12/2012
4.0
garage doors
 + -1 more
The technician was a very professional, personable guy. He was quick, neat and efficient in his work, all while being friendly. He even took a few minutes to greet my two crazy, barking JRT's. He was more than willing to offer advice and information on the door and opener.
Description of Work: The technician called in advance to give me an ETA on his arrival. He arrived promptly. Once he was on site he asked me if there were any specific issues that I had before he performed the tune up. He went over what the package included, to include the tune up, inspection and since my key pad was working fine he would replace the rollers on my door. After he did the tune up and replaced the rollers, he explained some preventive maintenance steps I could take and the frequency of maintenance or replacement on rollers, etc. He answered several questions regarding they type of door opener and how to maintain it.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$149
Response from Precision Door Service
Thank you for choosing Precision for your garage door needs! We appreciate your business.
Benton W.
12/2012
5.0
garage doors
 + -1 more
It went very well and I am amazed at how much quieter the doors are with the nylon rollers. I don't expect to need them again soon but I would highly recommend them.
Description of Work: The technician replaced rollers and adjusted two garage doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$260
Response from Precision Door Service
Thank you for being a Precision Door customer! We appreciate your business.
Joseph N.
12/2012
3.0
garage doors
 + -1 more
Tune up was essentially just oiling the chain and moving parts. I asked the technician about needing to do any regular maintenace,and he said the doors were "pretty much maintenance free" ( which made me question getting this service in the first place). The new rollers were part of the service, but there was no differenece in quietness than the original ones (quietness was the alleged reason for replacing). There was a key pad added to one door, and it does work very well.
Description of Work: Garage door "tune up", install new quieter rollers on one door and install key pad on the other
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$250
Response from Precision Door Service
We appreciate your business. Please remember to lube your door often. The Big Deal included a 25 PT. safety check of all parts, and your door was in good shape. Thank you.
Alex Z.
12/2012
5.0
garage doors
 + -1 more
They showed up on time, but did not have the right rollers in stock, the rollers were ordered and i now have an appointment with them to get them installed next week. No issues so far.
Description of Work: Purcahses the Big Deal for garage door tuneup and new rollers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$129
Response from Precision Door Service
Thank you for choosing Precision!
Paul K.
12/2012
5.0
garage doors
 + -1 more
Two guys showed up at the appointed time, and did the work in under an hour. They were happy to discuss both what they were doing and what I might want to consider for additional services, with no pressure. When it comes time to replace the door (I backed my car into it and caused a small dent) I will be calling Precision
Description of Work: Garage Door tune up with new rollers installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Precision Door Service
We appreciate your business and confidence!
Bernard C.
12/2012
5.0
garage doors
 + -1 more
On time, very professional, provided maintenance tips, very pleased with the service.
Description of Work: Did a complete revision of my garage door system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Precision Door Service
We appreciate your business and confidence. Thank you!
John J.
12/2012
5.0
garage doors
 + -1 more
As I recall, I called and a late hour expecting to leave a message. Instead, someone answered and scheduled my job for the next day. The next afternoon one of their service vans arrived on time with a technician and assistant. The tech took a quick look at the problem, presented my options, and then went to work replacing the broken door opener. The two guys were very efficient as they replaced the unit, then the rollers, then adjusted everything on both doors to run quietly. I hope not to need them for a while, but when I do, I know who to call. I already recommended then to my neighbor who had them replace a spring that broke (boom!). He was quite pleased with their responsive service as well.
Description of Work: This was for a $149 Garage Door Tune Up plus a garage door opener repair or replacement. I have two garage doors. One garage door was no longer operating. Otherwise, the rollers were rather noisy. I opted to have the primary garage door opener replaced rather than repaired, and new rollers were installed. New nylon rollers were installed on the primary door. Both tracks were re-aligned and both door opener's settings were adjusted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$628.9
Response from Precision Door Service
Thank you for choosing Precision for your garage doors needs. We appreciate your business!
Narayan I.
12/2012
3.0
garage doors
 + -1 more
They were professional, came on time, and explained what they would do and did it. No complaints at all. I did get surprised to learn when they came to find out that they will do only one garage door, and not both for $99. This is why I gave them a "D" for price. In my opinion, they need to be more clear in the wording of the "Big Deal"
Description of Work: Deal was to tune my garage doors. They replaced the plastic rollers and did an acceptable job.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$99
Response from Precision Door Service
We do appreciate your business, but want to assure you that the deal DID list that it was for one door only. It was clearly stated on the Angieslist Big Deal offer.
Bob S.
12/2012
4.0
garage doors
 + -1 more
The Deal said it would cover Virginia, but after coming out to the house, they said they do not cover my area. I wish it had been better organized. I got a refund for the Deal.
Description of Work: I bought a Big Deal for $149 Garage Door Tune-Up plus a free key-less Entry Pad (or new rollers, your choice).
Rating Category
Rating out of 5
$149
Response from Precision Door Service
We apologize for that misunderstanding. We specifically tell Angieslist that we do not cover Herdon, VA. When we advertise for a Big Deal. There is another Precision location that serves that area. They were not offering a Big DAl. I'm glad you were able to get your refund.
Chris G.
12/2012
5.0
garage doors
 + -1 more
Very prompt and professional technician. Work performed as prescribed. Doors are much quieter and smooth.
Description of Work: Rollers on both garage doors replaced, doors adjusted for noise etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$258
Response from Precision Door Service
Thank you for your business!
Julie S.
12/2012
5.0
garage doors
 + -1 more
Service representative was very professional. Replaced tracking on door as part of the deal. Also ordered new parts for our garage door opener. Came at a later date to repair.
Description of Work: Garage door tune up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Meghan M.
12/2012
4.0
garage doors
 + -1 more
(1) They scheduled me for a same day apt (A+) (2) They contacted me before arrival to let me know they would be 15 minutes late (A+) (3) The two technicians were very personable and professional. (A+) (4) I asked whether they could just replace the cables and springs but they recommended a "package deal" to include the cables and pulleys. They said there was a "special" and they could complete it for $475 and I wouldnt need to pay $50 for the service call. When I inquired whether that price reflected the Angies List 10% discount they indicated they couldnt improve the price since it was already a special (D) (5)They promptly installed the improvements and completed their work in about 40 minutes or less. (A+) (6) Following completion of there work they indicated to me that the springs used were the lightest weight they carried, warned me that I would need to let them "break in" and offered to order lighter ones and return to install them under the 5 year warranty they provided. I think they should have told me before beginning the work that they didnt have the correct parts.(B) I admit I was a bit frazzled when they arrived. If I had been able to focus more on the task at hand I probably would have challenged them about the need to replace all the additional parts. I was expecting to pay about $150 for a cable and possible spring repair, not $475 for a partial rebuild on an old and inexpensive fiberglass door. I understand the benefits of installing a safety cable but I dont think some of the other upgrades were 100% necessary given the age of the door. After completing the upgrades, the tech remarked to me about the door being out of alignment but didnt offer to fix it, despite what I had just spent. Overall I am somewhat disappointed since I feel like I was talked into some upgrades I probably didnt need. Update 1/14/13 The provider indicated they have reached out to me to discuss my concerns and would continue to do so. I have heard nothing from them since the day they came to perform the work (1 month ago).
Description of Work: I contacted them because one of the cables for our fiberglass garage door snapped. They ended up replacing 4 pulleys, 2 springs, 2 cables, installed 2 safety cables, 2 I brackets and 2 U brackets.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475
Response from Precision Door Service
We have reached out to you to discuss your concerns and explain the differences in springs. We will continue to try to reach out to you to discuss the work that was done. We do appreciate the positive comments related to our customer service and professionalism.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Garage Doors,
Doors,
Garage and Shed Building,
Heating and Air Conditioning,
Roofing
FAQ
Precision Door Service is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 9:30 PM
Tuesday: 7:30 AM - 9:30 PM
Wednesday: 7:30 AM - 9:30 PM
Thursday: 7:30 AM - 9:30 PM
Friday: 7:30 AM - 9:30 PM
Saturday: 7:30 AM - 9:30 PM
Precision Door Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Precision Door Service does not offer free project estimates.
Yes, Precision Door Service offers eco-friendly accreditations.
Yes, Precision Door Service offers a 5% senior discount.
Yes, Precision Door Service offers emergency services.
Yes, Precision Door Service offers warranties.
Precision Door Service offers the following services: Residential & commercial sales, installation & repairs - garage doors & openers.