Ambient Cooling & Heating LLC

I have a slew of emails with Bryan with him describing there were multiple issues. We have paid every dime that was billed to us and we have no heat. My better half expressed a lack of confidence after they had been out to "fix" our issues several times, and Bryans response was to say it's time to part ways. We spent over $1000 on our heater and our heat is still not working. We also spent over $5000 in June for a new AC. So we are not disloyal customers, just incredibly frustrated and dismissed.

Ambient is amazing. Always punctual and professional. Any question is answered with patience and the process is explained prior to completing the project/task. Bryan and his team are very honest and upfront with what is going on, and will give you the best steps to remedy the issues. 10/10 will recommend. I won't use another HVAC contractor.

My Central Air stopping working on the hottest day of the year. I called and the secretary was extremely nice and gave me a window of when I tech would come and assess the problem. I received a text when the tech was on his way. He was very friendly and knowledgeable. They were able to fix my air in a timely manner. I will be using this company again to replace my outdated unit! They were amazing and will refer them to my friends and family.

In the middle of the summer there were problems with the HVAC system and it had to be replaced. The owner of the business visited the house for a quote. I was surprised that we he entered the house he was not wearing a mask, a common business practice these days. I politely asked him to wear a mask and he agreed. Other businesses were considered but based on 3, 5-star ratings on Yelp and the fact that even when there was a scarcity of HVAC systems, they agreed to install the system relatively fast, I decided to buy a system from AC&H. They offered a competitive price and a fast installation. The day of the installation the technicians arrived at the house and started working. I immediately noticed that the younger technician had issues keeping his mask in place while working inside the house. In addition to that, after about two hours into the installation process, I could smell cigarette smoke upstairs. I went downstairs to check and found the technician smoking inside my house. I had never felt so disrespect. People accessing the house and not wearing mask or not wearing a mask properly is one thing, but smoking inside the house is just completely offensive. After the installation was completed, I emailed the business owner about the incident. He apologized and mentioned that I was not going to have the same problem again. Now, within less than 3 months of installing the new system, the system had a problem. I assume that the competitive price is explained by the lower quality of the components. Made a service call and the technician visited the house the next day. The adjusted valve and the noise from the system went away. He explained that it is a new type of valve and it could be defective. He took pictures of the valve and told me that if the noise came back he would replace the part. After a week the noise came back. Placed a regular service call for the part to be replaced but this time it seems that the receptionist was not in a good mood. Among the comments from the receptionist, she said: - The part can’t be replaced without an assessment, the technician was wrong in saying that the part will be replaced. - After the assessment, it might take time because we don’t keep parts in inventory - If you don’t like it, find someone else - Call the manufacturer - We know how you people are (I still don’t know what she meant by “you people”) - Your calls will no longer be accepted - All my comments were directed by the business owner That was extremely surprising. I never had an experience like that during a service request and that is the main motivation for this review. I emailed the business owner explaining the incident and asking for confirmation that they planned to honor the warranty. I also asked for an apology from the receptionist. He responded that the technician was on schedule to visit the house and that he will continue to honor the warranty. He also asked me to communicate only by email, no more phone calls for service request. Regarding his receptionist, he stated “We have had nothing but compliments in regards to ______ and how she handles the office, customers and scheduling. I believe there may have been a misunderstanding and to eliminate that we will only correspond via email for the remainder of your service contract.” I don’t consider that it was a misunderstanding because I was the person talking to her when she said “if you don’t like it, find someone else”. That is without a doubt a terrible business practice. Would I recommend buying from this business? No They offer competitive prices but, in my experience, the quality is lacking. In addition, I have no complains about the senior tech that has been to my house a few times now but I question the behavioral training and guidelines offered for the younger techs. Also, it is not ideal to pay thousands of dollars for a new system and a few weeks after installation having to deal with a rude and disrespectful receptionist. Pay a little more and go with a well-established and standardize business.

Installers arrived on time and worked to completion. The job took much longer than estimated but the returned the following day to complete.

They were great to work with and the customer service representative was very cordial and understanding . The technician was also very understanding and very efficient and came out the same day.

Excellent! I have referred them to anyone who has asked. Will call again when needed

Excellent! I have referred them to anyone who has asked. Will call again when needed

Great Guys replaced AC Unit & put A Tankless Water Heater in for Me.Guy we’re on time & Very Courteous. Will Call Them Again If I Need Anything.

This is the third time I've called Ambient for an A/C repair. Each time, they have been able to come out same day, and were friendly and professional. Costs were reasonable, and they got my system back up and running quickly. I would highly recommend them to friends and family, and they are the only ones I even think to call for A/C now. Thanks Ambient and Bryan!