Resolute Electric

It was 2 days before Thanksgiving and my power kept flickering on and off. I had the power company out to my home who informed me that the box where the main power comes in...under the meter needed to be replaced and I had to call an electrician to do that. I had been coordinating with another electrical company while I was at work, to have someone come out that day. Unfortunately despite their efforts to find an available electrician, by 3:00 p.m. they were still non-committal. So in desperation, I decided to use Angie's list for the first time. That is how I came upon Resolute Electric. Contact was made within 5 minutes, and Clause who is either the manager or the owner was at my home within 1 hour to complete an assessment and quote me a price. He had one of his electricians at my house within another hour and the work was completed by 8:00 p.m. . He did not charge me any extra for the late hour of service simply because he was more concerned about our safety then making or taking advantage of our desperation. Both Clause and Randy displayed a level of professionalism and work ethic that you don't come upon very often these days. That being said, I felt it was important that they're excellence be acknowledged. I can't thank them enough.

Klaus was the only pro who contacted us after 2 requests made in Angi. The job was at our Ocean City, Maryland beach condo that we were visiting for the weekend. Klaus responded quickly by phone and was able to come over the next day while we were still in town and listen to what we wanted done and talk us through how he would handle our project -- all without charging a fee. The following Monday after we returned to our DC metro area house, he emailed us a reasonable estimate and did not even require a partial payment upon our acceptance of his offer. Even though we would not be present for the installation, we felt comfortable with Klaus completing the job according to our wishes. He picked up the fans we had ordered at a local distributor and included the cost in our final bill. He kept in touch by phone during the installation and resolved a few unforeseen issues on the spot. Since we were not able to come back to inspect the work for a couple weeks, we offered to make a partial payment, but Klaus refused. It was refreshing to deal with a contractor based on mutual trust and get the desired result. A minor concern was that one of the fans had a slight wobble caused by a couple loose screws on the mounting stem, but we were able to quickly rectify the problem ourselves. We highly recommend Klaus due to his reliability, trustworthiness and completion of the project to our satisfaction.