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The Elite Service Plumber

Plumbing, Drain Cleaning, Water Heaters,

About us

Providing HIGHLY EXPERIENCED and PROFESSIONAL plumbing service. Our experience and service comes highly reputable and unmatched. We are the company that cares!!! Award winning.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

Water heaters, faucets, toilets, sinks, disposals, drain cleaning, well, pumps, main sewer & water replacements.

Services we don't offer

Plumbong, sewer & drain cleaning.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.5403 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
14%
3
6%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 101-125 of 403 reviews

Hankie O.
07/2015
3.0
plumbing
  + -1 more
It turned out okay. They charged me an additional $59 on top of the big deal price of $75. The worst part of it was that they had a scheduling error. I had scheduled it for July 2 and they had me down for the next day. So, I took off work was waiting out there. They didn't show up during the timeframe and I called and they said, "Oh, look you're scheduled for tomorrow." The whole scheduling error was their fault. They mixed up. That was kind of a mess. But, when they actually did the work, they did a good job. They were pretty professional.
Description of Work: We had a leak. They identified it and fixed it.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
2.0

Yes, I recommend this pro
$134

Samie A.
07/2015
5.0
plumbing
  + -1 more
The company installed a large water heater in our newly remodeled basement. They showed up on installation day on time. And they hauled out the old water heater and installed the new one with absolutely no mess. (The potential mess had been a concern of mine based on the basement carpet being new.) They also took time to answer every question that we had during the installation regarding the piping and the component being installed. As a note, we first used this company for a clogged kitchen sink. The knowledge and professionalism shown during that job is why we chose them for this water heater job. We would use this company again for any plumbing-related issues.
Description of Work: Most recently, they replaced our water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

George G.
07/2015
5.0
plumbing
  + -1 more
Very well. Quick. Professional. But did try to upgrade me on a hose bib for another couple hundred even though I just bought the hose bib from a home improvement store and it was identical to the one I removed. He said those hose bibs will usually fail within 2 years (although the original lasted 12 and burst because I did not remove the hose during the winter). Can't complain otherwise. Small business owner but did a great job.
Description of Work: Replaced a burst hose bib connection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$255

Michael M.
06/2015
5.0
electrician
  + -1 more
It went well with them. They were great. He was very friendly and very professional. He saved me some money. I was going to put a new light in there, because I thought the old one was shot, but he got the old one to work. He saved me some money on having to buy another light. I would definitely recommend them to anybody. Their price was fair. They were right on time.
Description of Work: They fixed some lighting for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Brigid R.
06/2015
5.0
plumbing
  + -1 more
They were on time, explained issues clearly, and worked efficiently. Came back for follow up service on one toilet at no charge. Would use again
Description of Work: Replaced a pressure regulator valve and toilet hardware.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$425

Herb S.
06/2015
5.0
plumbing
  + -1 more
Elite Service Plumber called prior to arriving and showed up exactly on time. The work was done in an efficient, timely manner and the workmen cleaned up after their work. I would most definitely use them again.
Description of Work: Provider replaced an exterior faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Annette G.
06/2015
5.0
plumbing
  + -1 more
Shawn and his assistant arrived punctually at 3:00, as he said they would. They quickly explained what they would need to do after looking at the inside and outside pipe. The performed the service within 30 minutes. I was slightly disappointed at the hose bib they replaced my old one with. It was a pretty cheap one but I guess that's why I got a deal on the service. At any rate, I no longer have a leaky hose bib, which I am happy about.
Description of Work: New outside hose bib.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Anuj G.
06/2015
4.0
plumbing
  + -1 more
I called on a Saturday for same-day service. The provider said the charge would be $89 for the service call. Additionally, he said the plumber would give me an estimate of the cost of the actual repair. The plumber came in a timely manner. He quoted me a price of $159 to fix the leak. He finished the job in under 10 minutes. The work was done effectively and quickly. I realize that he has a valuable skill and deserves to be compensated for it. However, I don't think the price I paid for 10 minutes of work was reasonable.
Description of Work: Fixed a leak under the kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$248

Daniel G.
05/2015
4.0
plumbing
  + -1 more
Very well but a bit expensive for what they did. Very professional and you get what you pay for.
Description of Work: Plumber service. Ended up re plumbing the whole house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Eli S.
05/2015
5.0
plumbing
  + -1 more
The Elite service plumber showed up at my house on time. We had a clogged kitchen sink that he fix fairly quick with some kind of pressure system. There was not a whole lot of drama to tell besides that he was there and gone with little time to waste. We strongly remommend The Elite Service and Angiest List for the service....
Description of Work: Clogged kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Katrina A.
05/2015
5.0
plumbing
  + -1 more
I'm so impressed with how clean the inside of the house repair went. Outstanding work. They cleaned up after themselves. I could barely tell they did the work inside the house. He had to repair a pipe inside the house leading to the outdoor faucet. A square was cut out of the wall and they gently reinserted that square after completing the work. They also replaced the outdoor faucet. I am so impressed. Now maybe my water bills will decrease. Thanks much Elite!!
Description of Work: Replaced the leaky outdoor faucet but also had to repair inside pipe leading to it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Stella S.
05/2015
5.0
plumbing
  + -1 more
He came and explain what he’s going to do. He did a fantastic job.
Description of Work: He repaired the leak in my tab.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$219

Julie A.
04/2015
5.0
plumbing
  + -1 more
Provider was fantastic. Knowledgeable, professional, and friendly. Very pleased with the service they provided. Will definitely use them again.
Description of Work: Replaced a leaky kitchen sink faucet and repaired a leaky shower head.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Conchita L W.
04/2015
3.0
plumbing
  + -1 more
Came late – I had a 2:00 appointment, he came out after 4:00pm. They didn't call me to let me know, I could have been at work and not had to use my vacation time. I wouldn't have minded as much if I knew. He did the job quickly, he seemed arrogant and like he didn't care about anyone else's feelings. Then I found out he was going to charge me extra! The service provider said my morning appointments are always on time, but my afternoons are never.
Description of Work: $49 for a Plumbing Service Call, Plus Credit Toward Repairs

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$265

Response from The Elite Service Plumber
In response to your comments, you were called at 10:00 am to be notified we would be running a little late, as for never being on time.nthis was not stated, jobs during the day sometimes run behind due to more work was performed than expected or traffic, etc... We arrived at your home at 3:07 pm and departed at 4:11. As a result of being late the technician cleared 2 drains for you at no charge I think that makes up for a hour late call.

Geoffrey S.
04/2015
5.0
plumbing
  + -1 more
Timely; friendly; fast; neat; clean; trustworthy and professional service. Shawn performed the work himself and did a great job. After installing the fixture, he happily adjusted our water temp and pressure a couple of times until it was perfect. The work was done after a snow and ice storm, and even though I did my best to clean the stairs, he also insisted on helping to to remove some remaining ice. He couldn't have been any more helpful or friendly. Shawn is a rare find and I'd strongly recommend him for any plumbing needs.
Description of Work: Installed shower fixture and regulator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Matthew F.
04/2015
4.0
plumbing
  + -1 more
Good work. Provider called the day before to ask to change the scheduled service time due to an unexpected problem on their end. It was inconvienent for me, BUT, at least I was called the day before so I had notice, which is better thatn being called 10 minutes before the appointment time and being told the provider would be late by several hours. The work was done quickly, by the company owner who was friendly and efficient. When I have a plumbing issue, I will not hesitate to call this provider again.
Description of Work: Installed a new kitchen faucet

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Cheryl F.
04/2015
5.0
plumbing
  + -1 more
My garbage disposal stopped working on Sunday night. I contacted Shawn Monday morning and explained the problem. He was not able to come out Monday but did confirm that I could still use the sink. Before coming out on Tuesday, he phoned to let me know they were coming shortly. Once they arrived they were able to fixed the garbage disposal in less than a half hour. They were quick, efficient, and cleaned up after themselves. I would definitely recommend this company.
Description of Work: The provider fixed my garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$218

Norman B.
04/2015
5.0
plumbing
  + -1 more
We were dealing with another company and had to live without plumbing in our house for 2 days. These guys got called and within 4 hours, our problem was solved/addressed. Couldn't ask for a faster more professional staff.
Description of Work: Replaced sump pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Mark S.
04/2015
5.0
plumbing, drain pipe
  + 0 more
We had installed 2 drains ourselves using cheap plastic parts from Lowe's and Home Depot. Both drains continued to leak after our repeated attempts. Shawn showed up on time and we found him very personable to work with. We discussed 2 options for correcting the problem and we went with the higher quality, slightly more expensive option. Both drains work very well and we were finally able to use our bathroom again. We have since recommended him to our neighbor who had a much larger problem to deal with. The neighbor came by a few days later to thank us for the referral. He also felt very well taken care of by Elite Plumbers and was very thankful to us for the recommendation.
Description of Work: Installed 2 drains from sink bottom in master bathroom.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$269

frances J.
03/2015
1.0
plumbing
  + -1 more
this is a rental house and i live in a different state. The elite plumber told me that the dishwasher was broken and i needed to buy another one. Also told me i had major water damage to all of my kitchen cabinets from the leak. Stated i should file an insurance claim because the cost was going to be about $20,000 to replace all cabinets. He said he had a friend who would do the water damage right away. After hanging up with him a guy called and said he could come right away and it would be about $3000. I became suspicious and called some one else to go have a look..... there was NO water damage at all and as a matter of fact it was only the hose to the dishwasher.
Description of Work: called because of leak in dishwasher turned off water to dishwasher

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$276

Nancy L.
03/2015
5.0
plumbing
  + -1 more
The service went okay. I had them install a new garbage disposal. I paid an additional fee for what I needed. I thought the pricing was a little high. Two plumbers came out and did a fine job. They did the job in a timely manner and scheduling was easy.
Description of Work: I purchased a deal for a plumbing service call and $100 repair credit.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$49

Patricia J.
03/2015
4.0
plumbing
  + -1 more
The appointment had to be rescheduled multiple times due to the multiple snow storms. Once they came, however, they were punctual, professional and very informative.
Description of Work: The provider replaced the outside hose bib and added a shut off valve inside. They also reconnected our new dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$958

Shirley M.
03/2015
5.0
plumbing, drain cleaning
  + 0 more
Excellent Service. My contact was Shawn. Shawn is the owner and he is the best. He went above and beyond.
Description of Work: Replaced the mount on the kitchen sink, garbage disposal, re-rooted the garbage disposal and dishwasher. He replaced the modual to get hot and cold water in the upstairs bathroom. He also replaced the shower head in the master bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Yoshihiro N.
03/2015
5.0
plumbing
  + -1 more
Brought attention to current problems with my valves that are leaking a bit. Replaced. Brought attention to possible future problems. Future call. Thorough inspection and the recommendations made sense.
Description of Work: Change out the both valves under the kitchen sink. Replaced the kitchen faucet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Herbert H.
03/2015
5.0
plumbing
  + -1 more
Prompt, courteous, and the thorough job done
Description of Work: Installed outside babe with a very easy to use valve. Also did an inspection of the home and recommended replacement of shut off valve for the water, which I have done, though I felt that the price was a bit high

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$139

Contact information

19139 Partridgewood Dr, Germantown, MD 20874


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Sewer Cleaning,
Excavating,
Electrical,
Kitchen and Bath Remodeling,
Wells and Pumps

FAQ

The Elite Service Plumber is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

The Elite Service Plumber accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, The Elite Service Plumber does not offer free project estimates.
No, The Elite Service Plumber does not offer eco-friendly accreditations.
No, The Elite Service Plumber does not offer a senior discount.
Yes, The Elite Service Plumber offers emergency services.
Yes, The Elite Service Plumber offers warranties.
The Elite Service Plumber offers the following services: Water heaters, faucets, toilets, sinks, disposals, drain cleaning, well, pumps, main sewer & water replacements.
Plumbong, sewer & drain cleaning.

Contact information

19139 Partridgewood Dr, Germantown, MD 20874


Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day