Stang Plumbing

There was a leak in my basement ceiling, just below pipng to the basement bathroom. I called Stang and they were very responsive, getting to my house at mid-morning. The technician, Sean, workrd quickly and efficiently to to cut the ceiling, dispose of the accumulated water, and determine the leak was in fact from the first floor powder room. There he replaced toilet shut off valve and supply tube and checked for a succesful repair.

First floor bathroom shower drain clogged. I tried using a plunger and managed to open a hole in 50 year-old copper drian pipe in ceiling of basement bathroom. I patched hole with plumbers epoxy and called Stang: Dawne was very courteous and professional in understanding problem and selecting appropriate plumber for the job – Josh. Appointment made for next day. Josh arrived on time. I was hoping to have drains snaked and then get an estimate to replace all copper drains for three bathrooms. Josh did not recommend snaking as it would find other weak points in copper pipe for more holes. He gave me an estimate for replacing all copper bathroom drains with PVC and scheduled a time/date. I asked and received suggestions for reducing his work time (and thus the cost) such as removing drywall ceiling in basement bathroom for access to pipes. Josh and an assistant arrived on the scheduled day on time and began work immediately. They ran into some problems (I was not surprised as I haven’t done anything in this house without extra issues) so the estimated time and cost was a bit more. But all work was done very well. All bathroom drains now run freely. They cleaned up all debris. Josh even made suggestions for better ways to catch debris before it clogs the drains.

We like them because they are responsive. Usually, they are here with in 24 hours of calling. They do a good job, and they don't have to come back. The first time is right, and we consider that a definite plus. We think their prices are reasonable. We will continue to use them in the future.

My experience with Stang Plumbing was a very good one. Starting with the initial phone conversation, Stang Plumbing's employees went out of their way to take care of my needs. They were on-time, listened to what I had to say, and completed the job in a timely manner. Stang Plumbing has become my plumber of choice. I will use them again.

Stang Plumbing sent their gas fitter/plumber, Josh, the very same morning I called. We thought we would have to replace the water heater, but Josh quickly diagnosed a problem with one of the wires. Friendly, honest and professional!

They came on an emergency weekend. They did a good job, and I would highly recommend them. They also came right away.

Last summer after the tropical storms blew through, several houses in our town were flooded by the sewer lines backing up. We weren't affected, but our house was deemed "at risk" so it was included in a town plan to reimburse residents to have backflow preventer valves installed. Stang plumbing was recommended to us by our excellent HVAC contractor, so after checking them out on Angie's List, I gave them a call. We decided that while they were here, they could take care of a few other items on our "wish list", which included relocating the supply lines for the kitchen sink, which had frozen a few years ago, and replacing a corroded, useless utility faucet in the basement. Stang arrived promptly every day they were scheduled to show up. They were highly professional. The work was done well and in a meticulous fashion, and the workers were courteous and didn't mind being asked questions. Stang also took care of all the permits needed, as well as arranging the inspection. I rated them an A for everything other than price. When the backflow reimbursement program was started, our town officials polled a number of plumbers and found that the average price to install the valve was around $1000. The town decided to reimburse up to $1500, in case of "special" circumstances, like having to move walls or work in a totally finished basement. Stang's initial quote for our rather typical install was $1425, which was very close to the maximum allowance. I was worried that if extra work ended up being needed that we'd get pushed over the $1500, but when it was needed, they covered it with no extra charge. The original quote would have gotten them a C, but doing the extra work without an extra charged moved them back up into B territory. The amount charged for our other jobs was more than fair. We'll definitely call Stang again when we have plumbing to be done in the future, and we'd be glad to refer them to neighbors.

Very happy with the service. The company was very responsive and was able to come within 48 hours of me calling them. The plumber who came was on time, very professional, and able to answer my questions and address my concerns. I would use them again.

Rob was excellent. He assessed the problem with my leaking kitchen drain and made objective recommendations regarding options for disposal replacement in the future. He was polite, professional and well informed about his craft. We was very receptive to my questions and helpful regarding other plumbing concerns a watnder heater options. His work was swift, and he was considerate enough to wear shoe covers before entering and was mindful of my kitchen floors, cabinets, and equipment. Absolutely would use again!!

I've used Stang Plumbing before. These guys are always professional and do very good work. I will definitely call them again for any plumbing issues.

Bottom line: they came out, diagnosed that it was a cryptically defective nut in what they installed, and even though additional parts and work was needed (the pipe leading to the commode had problems during the re-repair), they took care of the repair cost, labor and parts, completely. This is even though I did not report the problem until 10 days or so, after the 30 day warrenty exclusion. (Not worried about the staining, as I plan to do some touch up painting, shortly, anyway.)

It was a little expensive for what he was doing especially since we had the part already.

It went very well. Josh discussed the issue and answered all of my questiong prior to doing any work. He suggested creating an easier access point and told me why. It made sense and I agreed. He unclogged the inside main line (about 25 feet). After he was finished we also discussed potential future work. It was a pleasant experience. The price was as stated so no surprices but the price still shocks me for 1 hours work.

The last time I used Stang Plumbing a couple months ago was to repair a toilet that kept running after flushing and to replace fixtures in a sink and showerhead. Their employee was on time and the work was completed quckly and efficiently as always. No problems after that! I very highly recommend Stang Plumbing!

The water heater stopped producing hot water. I called Stang and 2-3 hours later the plumber arrived with the replacement water heater. He had to add a small external tank as we have a pressure reducing valve. All the work was done promptly and efficiently. That evening we had plenty of hot water for showers.

Provided preventative advice. Used in spite of dispute, because company does costing, not pricing, and seemed reasonable. (That is bill based on supplies and hourly bill, not flat rate, allowing flexibility, depending on what is found.)

Josh showed up on time. He saw the problem and got right to work. After replacing both shut off valves and reconnecting the sink, he noticed a small drop of water on a supply line near the faucet and replaced the line. He was courteous and professional. Price was not a defining factor in choosing Stang Plumbing, but their price was fair. I will definately use this company again.

Plumber was prompt, helpful, courteous and proficient.

Yesterday, the saddle valve for our icemaker broke. Fortunately, my wife and I were home and heard the water running. After turning off the water supply, I immediately went to Angies List and located a plumber who had performed well for my daughter. This company was busy and not able to respond rapidly to our emergency. I then researched other plumbers on Angies list and zeroed in on Stang located in Gaithersburg based on customer reviews. Stang advised that I was next up for a plumber who was working nearby. Less than an hour later, I received a call from Stang that the plumber should arrive at my home in about 15 minutes, which he did. Rob was very professional and quite efficient. He located the problem area quickly and had to break through the ceiling to get to the problem. After these repairs, we asked Rob to check a problem with an upstairs toilet. He diagnosed the problem (defective fill valve) immediately and replaced the part. He completed both projects in about two hours, which impressed me. My wife and I could not be happier with the rapid resolution of our problem. Also, I consider the cost quite reasonable.

They did a really good, and I would consider using them again if I had to.

I have two tank-less water heaters in my house. Stang came out last November to try and figure out why they were not working properly. They came out again with a Noritz representative in January 2011 and the conclusion was that I need to added a third heater. They said that I need a another system installed but the new system needed to be the exact model as my others. The respresentative gave Stang the information for a local plumbing resource to obtain the additional heater. Once they got a price of the heater, Stang was to send me a price to install. During our discussion, I told John (Stang) to "just go ahead a do whatever needs to be done if this will solve the problem". I called repeatedly for an update or a price or even if they are capable of doing the upgrade since it involved moving the existing heaters and installing the third. I have been trying to get ahold of John for months on end with no response. It got to the point where I just wanted the information of the plumbing supplier so that I could contact them to purchase the third heater--as the heaters were discontinued and I wanted to obtain one while they were still available and then have another plumber install it. All I needed from Stang was the contact information, which they have refused to give me. (John gave me his personal cell phone number at the beginning of this process so I could always get in touch with him but I have always contacted their office). Every message I have left with their office to call me back was never returned. I have been very patient and all I am asking for is a response from this company with the contact information of both the Noritz representative and the plumbing supply house so that I can move forward. To have to wait over a year for a response is truly unprofessional--especially since they could have given me this information back in January 2011 when he was here but he said the would handle everything! This is a custom home and I told John that we wanted the problem fixed, if he could fix it. Price was never an issue and I never received a price proposal from Stang. I believe he never contacted the plumbing resource because the work was outside the scope of his expertise. I believe this because while he was here in January with the Noritz representative, the representative had to explain to him what to do and how to fix the problem. The Noritz representative also told John that his employees (including himself) could take training classes on how to do this work to educate themselves. As soon as I get the information that I need, the problem will be fixed by another plumber at whatever price it takes. To say that we had "at least two other plumbing contractors that had already been involved in trying to meet the members needs" is a flat out lie. We joined Angie's List to find a plumber to find out what our problem was. We found Stang listed on the Honor Role and called them because they were close to us. They were the one and only company we have had look at this problem. To date, we have paid them $614.00 and we are still waiting for a response from them. UPDATE: I had e my problem fixed by another local plumber. It turned out that all that was needed was a diverter (part) that cost ~$200.00, which he purchased through The Plumbery in Mt. Airy. The staff there knew immediately who the manufacturer was and ordered the part. The problem was that the dial was broken and would not turned completely for more hot water. That is why the water would not get hot. Now that it is installed, my problem is fixed. Boy to think that I would have spent THOUSANDS with Stang is mind blowing.

They were nice, and came and did what they said they would do. They did a good job. but they kept insisting I need to replace the whole faucet. I didn't appreciate how much they kept trying to upsell me.

Stang Plumbing has been servicing our well and plumbing needs for 27 years. Most recently, our water pressure dropped significantly, and Stang diagnosed the problem as a leak or break in the pipe leading from the well to the house. Replacing this pipe was a big job, made more challenging by the torrential rain during the three days that Stang worked to diagnose and fix the problem. The staff was, as always, highly skilled, professional, responsive and friendly. The large and complicated procedure to extract the broken copper pipe and replace it with a new one went flawlessly, without trenching. The interface to the well also had to be changed, which was accomplished on the 3rd day. Stang left my house with the well water working, pressure tank adjusted, filtration system refreshed and on line, and the site cleaned up both inside and outside. Can't ask for more than that!

We were attempting to change out the water shut off valves in the bathroom when the connecting pipe behind the sink vanity broke. I browsed Angie's List for a highly-rated plumbing service who did emergency work on the weekends and chose Stang. Very professional service and the technician was great! He explained everything he needed to do and was extremely personable. Cost was a bit pricey but it was the weekend and the work was exceptional. I will definitely call for all my plumbing needs.

On the day of installation they were prompt, very efficient and clean, and didn't charge us for any additional work that needed to be done. They were EXTREMELY PROFESSIONAL! We have used Stang Plumbing in the past and would definitely do so again!