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SERVPRO of Gaithersburg / Germantown

Founded 1998 • With Angi since June 2010

Locally owned and operated, SERVPRO of Gaithersburg/Germantown is here to serve our community in need of restoration and cleaning services. Whether you suffer Flood and Water damage, Fire, Mold, or other damages, we are here to help. We offer 24 -hour emergency service and committed to responding immediately to your needs. We offer full service restoration from initial clean up to complete rebuilding services to get you back in your home or business quickly. SERVPRO of Gaithersburg/Germantown is proud of our highly trained technicians who are ready to respond faster to any size disaster with advanced restoration and cleaning equipment ready to respond to your needs.

Business Highlights

Emergency Services OfferedEmergency Services Offered

Amenities

Free Estimates
No
Warranties
Yes
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensed
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

3.4

(10) Verified Reviews

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Showing 1-10 of 10 reviews
Jean T.
5.0
02/17/2022
Nico, Fidel, Mauricio and David were amazing. They were professional, helpful and polite and insure me everything will be OK. Within a few days the place is clear of water damage.
Description of Work
My bath tub over flow with water and the water went onto the floors in the bathroom, the living room, dining room area as well as the bedroom.
Category
carpet cleaners, remodeling, water damage restoration, mold removal
Geraldine C.
5.0
07/09/2016
unknown
Description of Work
.
Category
water damage restoration
Evan R.
1.0
07/14/2013
I would NEVER recommend using Servpro. When they were on site I asked the representative how much it would cost. At first he said the insurance adjuster would determine that, then he said they wouldn't be able to provide an estimate until the drywall was removed. The dehumidifier and air filter charges were a total waste of money, as without removing the drywall, they did not address the source of the problem (mold growing in the wall, as a result of the plumbing leak). I probably should not have paid them anything, as I had to hire another contractor to do the work I expected them to do (remove the affected drywall, mitigate the mold, re-do the drywall and paint), but paid them $1058.03 (according to the insurance adjuster, what were appropriate charges for the services provided). According to the insurance adjuster, $2247.67 was "an alarming bill based on what I saw when I was at your home". One note on black mold. I was under the impression that it was highly dangerous. If that was the case, I wonder why the plumbers and the folks from Servpro were not wearing protective gear. I have since discovered that black mold can be dangerous if ingested, and for some people who are highly allergic, airborne mold can be a problem. But if it was truly as dangerous as the industry would lead you to believe, why did they not protect themselves? Servpro demonstrated to me that they were one of those businesses that cannot be trusted. I would recommend that you stay away from them, unless your insurance company will be managing the interaction and payment.
Description of Work
My wife found a section of carpet in the basement was wet, when I arrived home from an out-of-town business trip, called our insurance company, and the plumbers and Servpro, as when we removed the contents of two closets, we found the drywall was soaked and had black mold. Servpro came and vacuumed up the moisture, removed a 9.5 x 12.5 section of carpet, sprayed some disinfectant, and left a pair of dehumidifiers & air filters.
Category
water damage restoration
Sarah L.
5.0
12/19/2012
Had some difficulties initially getting an appointment, but this was Hurricane Sandy we were dealing with, and certainly understandable. And, to their credit, ServPro were the first to get back to us - tried frantically to get to whomever I could, and ServPro definitely saved the day. We had a roof leak which led to water damage in our attic, which trickeld down to a bathroom directly underneath, down to a kitchen another level down. ServPro came out and were most efficient at getting the job done - so much so that we had two teams come through during our mitigation service. They were very thorough at getting rid of all affected insulation, cutting out bad drywall, and getting the job done quickly and effectively. Clean-up was a little less than absolutely perfect, but I understand that they had many jobs to get to during this time - it just required more clean-up on our part afterwards. The service team were great and very flexible about having the air blowers picked up on our schedule. They were also able to recommend a good emergency roof repair team. Definitely recommend; price was reasonable and they have always worked very well with my insurance company. Thanks, ServPro..
Description of Work
Water damage/mold mitigation due to Hurricane Sandy. Removed insulation, drywall; dried and restored affected areas on two levels of our townhouse.
Category
water damage restoration
gary O.
2.0
11/18/2011
I felt that ServPro took advantage of us after a sever rain storm flooded our basement. They charged me, in there words at least $4000 extra, so that we could get the job done right away. I believe the job they did was not worth $12000( it was probably worth $6000 to $7000). The quality of their work was good but they significantly over charged. I would not recommend this SERVPRO company to any customer or insurance company
Description of Work
They removed the lower part of most walls to remediate mold and potential mold. They dried the basement with fans and sprayed to prevent future mold. They removed part of our family room carpet and disposed of all material.
Category
water damage restoration, mold removal
Marianne R.
2.0
09/09/2011
I contacted Servpro of Gaithersburg/Germantown on the above date for a leak I had on my carpeting on the lower level of my home. In this particular case I had an area approximately 3' x 3' of carpeting which was soaking wet outside of my bathroom but no evidence that the water had come from there or above. Servepro didn't know where the leak came from either after a quick inspection. They (Mike)quoted me $1,500 and when I gasped, he then said that because I was a past customer that they would give me a discount of 20% so it would only be $1,200. I agreed as I didn't know what else to do. They put in a dehumidifier and one fan on top of the wet area. They didn't have to move any furniture or pull up carpet. I realized it was a very high price but wasn't sure what to do so I let them go ahead. Afterward, I called their place of business and asked if they would agree to lower it in light of the circumstance; they agreed to lower it by $100 but no lower. When they were putting the fan over the wet carpeting, both men told me that they would come back and clean my carpeting after it was dry and also clean up the stairs leading to my main level. This never happened. After some time went by and people told me that their charge was unbelievable, I called their office again and they referred me to the office supervisor named Eddie, who told me their minimum charge was $500 on a job and that he would check into it and call me back the next day. He didn't call me back so the following day I called him and left a message. He didn't return my call so I called him again and reached him. He said that their quote was fair. A couple days after the carpet had dried, it became wet again and I called a plumber who figured out it was my A/C unit leaking out the back side and going under the wall and under the carpet. At the advice of a neighbor, I called my carpet cleaner who came right out with a fan. He also cleaned my carpet in several areas (one of which was where ServePro had made some spots) and charged me $150.
Description of Work
When I called ServePro, they came out and brought in a dehumidifier and a fan and set it up over the carpeting which was wet. They also extracted water over the area which was about 3' x 3'. They left their equipment for 2 days.
Category
water damage restoration
Michael K.
3.0
09/04/2011
Mitigation job was great. The same cannot be said for the build-back work. They have cancelled appointments for lack of warehouse material and "more pressing" mitigation work. Upon looking at their motto: "Like it never happened" versus the disarray of my basement, I have to just shake my head.
Description of Work
Two parts: Mitigation for water damage in basement (done). Build-back for same (still pending).
Category
water damage restoration
Gail L.
2.0
07/21/2011
During a bad thunderstorm, we had water gushing from our cinder block walls in the basement. When the damage was done, there was approx 2 inches of water on the floor. We cleaned up the water from the floors, but needed to repair the damage. The first guy came that night, assessed the damage, and had to come back with dehumidifers and cut the drywall that had been damaged. He was ok, especially given that we were upset given what had happened. Then, after 2 days, another guy came, removed the dehumidifiers, put plastic sheeting over area where the drywall had been damaged, and left. For this they charged $1,350. A couple of weeks later, a week before the painters were to come in and replace the missing drywall and paint, we noticed what looked like mold underneath the plastic. They were supposed to treat for any potential mold (a distinct possibility given what had happened), but it was clear they had not. Yet another guy comes out to look, removes the plastic, confirms that it is mold, and says that a manager has to deal with it. A couple of days later, the manager comes, claims that the problem is not their issue, but the result of an issue coming from the outside. He then leaves and we never hear from them again. Also, kind of a smaller issue, but he leaves his coffee cup, which proceeds to stink up the basement until it is found hours later. Very careless and sloppy. So, we basically paid $1,350 for them to cut the damaged drywall and place big blowdryers (the dehumidifiers) in the basement for 2 days. For that cost, they should have treated for possible mold. And, after absolving his company of any wrongdoing (i.e., "don't try and sue us"), there is ABSOLUTELY NO FOLLOW UP. Fortunately, we called another company highly rated with Angie's List, they came to look at the issue, and were able to remove the mold. They said that, while we did have groundwater, and recommended a sump pump (which we have since installed), the mold on the wall was not a result of what Servpro saw outside. We are still in the process of repairing the damage. We had used Serv Pro in the past, but it was covered by insurance so naturally they were far more professional and thorough then. Consider yourself WARNED if you are not going through insurance. Highly unprofessional and they had too many people involved on this job. Not to mention that they overcharged for the service.
Description of Work
Clean up from water damage
Category
water damage restoration
KAREN M.
5.0
04/28/2011
They did a very good job. I would use them again. They were very prompt in coming and worked well with my insurance company.
Description of Work
I had a flood in my basement and they cleaned it out.
Category
water damage restoration
Denise B.
5.0
01/27/2010
It was a great experience, from the immediate response, to the final cleaning. They completely explained the process and what they were going to do. They did the complete job, all the while being courteous. They even called a few days later to make sure we were satisfied.
Description of Work
We had some flooding coming up through the floor of our workroom in the basement and family room. We called SERVPRO and they came out withing 4 hours of our call and tore out some drywall, because it was wet too. They cleaned up the water and set out fans and a dehumidifier overnight to make sure the area, which was concrete and carpeting. They pulled back the carpeting and reinstalled it once dry. After the initial work was done as part of the process they also cleaned the carpeting.
Category
carpet cleaners, water damage restoration
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Phone

Address

5711 Industry Lane # 45

Gaithersburg, MD 20879

Map showing SERVPRO of Gaithersburg / GermantownView larger map

Service Categories

Water and Smoke Damage
Mold Testing and Remediation
Carpet Cleaning
General Remodeling
Homebuilders

Other Information

Services offered

Water Damage, Sewage Clean up, Restorative Drying, Fire/Smoke Clean ups, Crime Scene Clean ups, Board Ups, Mold Remediation and Carpet Cleaning.

Services not offered

Reconstruction on Residential Properties.

Payment options

Visa
MasterCard
American Express
Check

FAQ

SERVPRO of Gaithersburg / Germantown is currently rated 3.4 overall out of 5.

SERVPRO of Gaithersburg / Germantown is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

SERVPRO of Gaithersburg / Germantown accepts the following forms of payment: Visa, MasterCard, American Express, Check

No, SERVPRO of Gaithersburg / Germantown does not offer free project estimates.

No, SERVPRO of Gaithersburg / Germantown does not offer eco-friendly accreditations.

Yes, SERVPRO of Gaithersburg / Germantown offers emergency services.

Yes, SERVPRO of Gaithersburg / Germantown offers warranties.

SERVPRO of Gaithersburg / Germantown offers the following services: Water Damage, Sewage Clean up, Restorative Drying, Fire/Smoke Clean ups, Crime Scene Clean ups, Board Ups, Mold Remediation and Carpet Cleaning.

Reconstruction on Residential Properties.

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