SEARS AUTO CENTER

I would keep going back because of price and availability. I just left the car with them so I don't know how long it took.

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unknown

Two of the tires consistently had problems and we were able to get one of them replaced in January. The other one kept losing tire pressure, and they refused to replace it in January because they said they couldn’t detect the problem. It continued to lose tire pressure over a number of months and then finally we went back to them in May and showed them the problem. After a number of months of going back to them and they refusing to replace it, the thread had worn to the point that they would not replace it free of charge. They asked me to pay for it and said that they were not responsible of the information that they gave me in the prior months that there was nothing wrong with the tire. They refused to do the work unless I paid even though I had the warranty. After they replaced the tire, everything was fine so clearly there was some issue with the tire that they refused to deal with and made me pay for it. I do not appreciate their attitude of not taking the responsibility for the prior months of telling me that there was nothing wrong. They said that they didn’t have a service record of the car so they cannot take the responsibility and I only went to them for the tire replacement. They didn’t want to treat me well because I had the warranty and wasn’t willing to come to them for other business.

THEY ARE A WIDELY USED COMPANY THAT IS WHY I LIKE THEM. I BUY EVERYTHING FROM THEM. I HAVE BOUGHT MANY APPLIANCES IN THE PAST I LOVE THEIR SERVICES. I WILL CONTINUE TO USE THEIR SERVICES.