Kolb Electric Inc

We have water dripping from our circuit breaker box. An estimator from Kolb came to take a look and said he would get back to us with a recommended solution for recreating conditions when it rains so they could track down the source of the water and implement a repair. The guy never got back to us. We tried email, calling, and texting. He replied to one text saying he would get back to us and then again never did. What a waste of time.

Repair then lead to Install a new exaust fan

This saga began a year ago. The company did not tell me the full truth: I was originally just going to do 1/2 of the job - the outside wire. Fore the record, you cannot do just an upgrade of the wire at one time, and then the box, which is what Anthony, their guy, told me. Once they had done the work and the wire was noticeably the same size, I asked around and - lo and behold - I would have had to pay for a wire again when I finally did the heavy-up (basically, paying for the same thing twice) I contacted them and worked something out: they would do the full heavy up, eat the price of the smaller wire, but get the full price for the full heavy-up. A fair compromise, and I appreciated it. EXCEPT... It has been a never ending saga to get them out here. This included scheduling appointments that they missed without informing me (for which I sacrificed personal days from work), bringing out newbie electricians whose work did not pass inspection, not passing on that information to me when they found out that the inspections did not pass... and now I am past the one year mark on an over-priced heavy-up (I eventually started shopping around and got estimates when I could not get through to the office, and discovered that they charge more than other highly rated electricians on Angies List). I am sitting at home today after taking a day off - again - so I coudl be here for the final inspection. They emailed me today at 11:45 to let me know that they had scheduled the inspection for Friday. For the record, I called J&P Plumbing on Monday to get an inspection for this day, too, since I was going to be home for the Kolb one. The DPIE inspector was here at 11 and left already: inspection for their work passed. Bottom Line: Unless you are a retiree with money to burn and the time to hound their office day ad night to make sure that they follow through on what they say they will do, don't use Kolb.

Ben was fantastic and told me about a recessed light that plugs directly into an existing AB box. So nice looking without all the hassle of installing a full recessed light kit.

The work was very good. The electrician was professional and personable. My problem was the cost was nearly half again as much as I expected.

Leroy was extremely professional. He arrived exactly on time, was friendly, courteous, and patient with my many questions. He was careful to clean up behind himself, as well. He was in the house for about 2.5 hours, plus some materials. (I can't comment on price, as we've never hired an electrician before and have nothing to compare it to.)

I made an appointment through the main office number and was told someone would come between 1:00 and 4:00 the next day and would call 15-20 minutes prior to arrival. When I had not received a call by 3:45 I called to check. The receptionist found my appointment, but it was never given to the dispatcher and no one was available to come that day. My time was wasted. Not a grade "A" experience.

Work was good however I ask for an invoice (I paid at the time of service) and never received it. I wanted an estimate for future service and never received a reply

Cancelled appointment due to schedule conflict. I did not want to reschedule at this time.

Half the house was proper wiring and half the house was improper wiring so they switched it over.

Appt went very well- tech was on time (even a few minutes early); communicative, friendly, direct (in a polite manner), with goal-directed activity. Checked out the breaker-box, dishwasher and made the correction in under 30 minutes. Provided helpful information on the breaker box (age & condition, which he described as being in good shape and did not solicit any additional work). Even provided a suggestion on a 3-way wiring of an overhead light while he was writing up ticket and was waiting for credit card authorization. Overall, a pleasant experience.

Excellent, clean and efficient. It took about 20 minutes. He was courteous and respectful.

I have used this company in the past and won't use them ever again. Their price quote was simply offensive.

After waiting half the day, I called to find out that they didn't have me on their schedule. A tech was sent out around 7 pm to tell me it would take 2 to 3 hours to perform the job. He was under the impression that the electricity had gone out in the entire house. I suggested that we reschedule due to the late hour. He said that someone would call me to set up a date. Two weeks later I got a call to set an appointment. On the day of the appointment, I received a call that the truck had broken down and couldn't come.

We always to to Kolb Electric for all of our electrical work. I called to request a certain electrician because I have come to trust his work. This particular electrician was on a contract job and they pulled him so he could complete my job. Glenn is always reliable, punctual, professional and extremely knowledgeable. We will continue to use Kolb electric for all of our electrical needs and always recommend them to others.

I sent a copy of the home inspection report via email with all of the items that we were interested to have fixed. Estimator came out to look at everything and said that I would have an estimate within 2 days. On the third day I called, because I had not received the estimate. I was told that I would have it by the end of that day of first thing the next day. I never received an estimate. I went with another company that sent me the estimate on the same day that they came and was able to schedule the work before we were to move in. Their initial response from the office was excellent, after that not so much. I don't like to have to "chase" someone to get work done. I don't know how the quality of their work is, but I would not recommend them based on my minimal contact with them.

The Kolb dispatcher went way out of her way to find a technician that was available to make my service call the next morning. I received a phone call from the same Kolb dispatcher advising me the electrician was on his way. He was scheduled to arrive after 9:00 AM but actually arrived at 8:45 AM. He appeared well groomed and neat. He was very polite. Went to work right away and in 30 minutes he had completed the repair and on his way. His work was excellent. I am most pleased with their service.

They had one guy who was horrible, and then they sent out another guy who fixed that. The first guy who came out didn't know how to fix the problem, he did not know how to diagnose the problem. I ended up having to call the company and have a long conversation with them, and they sent someone else out. I ended up being charged twice, because the first guy just did not have an idea of what he was doing. At the end of the service, they handed me an electronic pad to sign that they had done the work, but there was nothing on the pad to say that the work was done to my satisfaction and everything else. It was just a signature to say that they were here eventually. Then they sent me an email that included a lot more information that I was signing to that was not on the pad that they provided. It wasn't anything that made me feel that I needed to call a lawyer or anything, but it was a little slimy. What they asked me to sign was what they verbally asked me to sign, and what they sent were two different things. I would not use them under any circumstances.

Quote was double of over electricians

It went extremely well as long as I was dealing with the technician, Steve Milles, however Jeff, the lead person in the office, responded two days later with the estimated cost. We asked for a written estimate and after several days, I called the office and left my email address in hopes that the written estimate would be forthcoming. We have been extremely uncomfortable because part of the circuit was causing loss of power to our air conditioner and it has been extremely hot and humid. Finally, I called the office on Mon. 7/27, and was told by the receptionist that she would call be back in 20mins. After TWO hours, I called and she was sorry for the problem and passed me through to this person "Jeff"who apparently was suppose to call me right back. His total lack of customer service is appalling and his indifference to my problem completely unprofessional. He apologized stating he had much to do, was unfamiliar with my electrical problem and mentioned that they didn't typically send a written estimate. He was unaware that I left my email or other messages. I gave my email again and he said he would forward the estimate later that day. Next day, no further communicate from him. The lack of communication in the office is total indifference. I cannot overstate how professional their technician, Steve, has been during his two visits to my home, but I cannot recommend this particular branch of Kolb Electric based on the ineptness of their lead person, Jeff. Rude, unprofessional, unresponsive and crude to a customer who would have given him the business,($2,000.) based on Steve's assessment, had he only been polite. He certainly doesn't represent his company very well unlike Steve who would be an asset to any electric company. If this is a family run business, someone should evaluate their office procedures and realize there is too much competition out there for customers to put up with such rudeness. I am taking my business elsewhere, have contacted Absolute Electric through your site and have already received a call from the Master Electrician for an appointment tomorrow. Sincerely, C.Declementi

The was completed. The work was outstanding. The tech had to make 2 trips with no additional charge. The 2nd trip was because we had not received all the lights from the supplier we had ordered. The tech made sure all the work was complete and also made sure we would be able to donate the old items as complete units.

Very knowledgeable, Good quick service. Did the job perfectly at a fair price.

Two electricians turned up and worked all day into the early evening to make sure everything was correct, barely taking a break.

Very pleasant and thorough in tracking down the transformer for the intercom which was not located at the location of the intercom master.

The original plan of replacing just the inside of the panel to add more breaker positions did not work based upon mechanical incompatibilities. The technician then removed the entire panel and replaced it with the new one. The quality of the workmanship including wirerouting outside and inside the panel was outstanding. He even cleaned up some sloppy workmanship performed at an earlier time. I will use these guys again for any additional work I have, and would recommend them very highly.