Warner Service

Do not use this company. They installed a unit for me six years ago and when it had issues, they came to check it (after missing 3 appointments) and then entirely broke the unit. Tony, the tech, was really helpful. Ashley, the scheduler, was also really helpful. The others were not. I've followed up and have not heard back. I canceled my service package and yet they continue to charge me. DO NOT USE THEM. You will regret it and have more issues after they leave.

He was very punctual and professional and spent all time need to service the unit and replace a component that was failing.

I didn't like these guys. The work they did was okay, but they charged me too much. We had a plugged up pipe, so I called for the Roto Rooter. Warner said we have Roto Rooter so we can do that fine. So they came out and ran the Roto Rooter through the pipe and they charged me $350 which I thought was an exorbitant amount of money and then the guy said well you have the old pips in this house and what we would like to do is send a little camera up through the outside to see if we can find out what is going on. So I said well okay. So they sent the camera up and they charged me another $350 to send the camera up there. They didn't tell me it was going to be quite that much, they did not specify. So they came back the next day and charged me the $350 for the camera. I asked them well did you find anything, and he said no. 6 months later the pipe clogs up again, there is some kind of tree root that grows through it and I didn't know who to call and the basement is flooding, and the toilets are not working. So I call Warner again and the the same guy he came and cleaned the pipe out again and charged me $350 again, I bit the bullet and paid them. After he is all done he said we would like to send the camera up on the outside to see what is going on. I looked at him and said jeez we didn't find anything the last time and didn't find anything. My son called me 2 weeks ago and said the pipe is clogged up. So he said lets rent a Roto Rooter. I said okay. So I found out you can rent them for $75. My son is a lot younger than I am and we got it clear by renting. For the little bit of work they did I could not believe it. He didn't charge me as much as he did the work was okay. They did everything professionalism, prompt everything was a B. But when they gave me the bill. Yea they were okay the pricing just pulled everything down. They got the plug out. That is their cash cow sending that camera up there. I would not use them again.

I have a contract where I get two visits per year. Their contract prices seem to be in line with others. I've been with them for quite awhile now. I'm satisfied with them. Usually just one person comes out and this inspection took about 20-25 minutes. They show up when they say they're going to show up. And they call me in advance to make sure we are on the same schedule. There's never been an issue with clean up.

I'm very satisfied with them and the gentleman that comes out is fantastic which is why I continue using the company. It's just the service that is fantastic, but when you call them it takes a while for them to get back to you.

The gentleman who comes out likes to explain exactly what it is he is doing. He actually ended up having to fix the coil in the air conditioning unit. He had it in his truck so I didn't have to wait extra time and he right away gave me the price for it whether I wanted it to get fix or not. I chose to get it fixed so of course the service went up considerably because of the price of the part. I was very satisfied with the work he did and he was very thorough and I loved the fact that he explained everything he did. They are so busy that sometimes I have to call them several times to try to get them to call me back.

Old pressure tank for well rusted through and burst in morning. Called Warner; they immediately dispatched plumber, installed new larger capacity tank and restored water service from well by late afternoon same day. Work was efficient, prompt and professional.

They are very very good. They are very responsive. If you have a problem and you call them. They are usually willing to come right out. They answer your calls or our letters. I sent them an email or I called them I do not remember and they answered that right away. I have been using them ever since I bought my house. I have been there four years and they have been servicing me for those four years. They are responsive. I had them on a schedule and they actually missed one. They didn't come at all and I didn't realize it until I took two to three miles down the road that they hadn't been there and that is when I say they are responsive because when I called them they were extremely apologetic and they sent someone else the very next day. They have fair prices. Good quality. I like their workmen.

We met with Matt Brunner at the end of June after a service call determined the AC unit was beyond repair. Matt walked us through the various options available and was very patient and thorough in explaining the attributes of each system , the benefits, and warranty coverage available. After reviewing each system we made the decision to replace the AC unit and old gas furnace at the same time with a Rheem system. We had done some research prior to Matt's visit and after many hours we were very confident that Rheem had one of the best systems available. Matt apologized that the install would be approximately 3 weeks due to their backlog, but he also offered and provided us with window AC units to get us through the heat until the system could be installed ; in addition to this he checked in weekly with us to make certain we were getting by. Matt was a true professional and he also gave us more confidence since he was actually a tech at one time and had serviced our equipment. Levi and Parker came to our home on 7/16 and quickly began to disassemble the old systems. They explained what they were going to do and what would be the estimated amount of time required to complete the job. Both were very knowledgeable, extremely organized and they left their work areas clean at all times. To say the install looks like a textbook example of the correct way to install a system is an understatement, absolutely one of the best installations we have ever seen( and we have had 3 systems replaced prior to this one).We are extremely satisfied with the quality of the work and commitment to customer satisafction demonstarated by every one we have dealt with at Warner. This latest job is the reason we have been a customer of Warner for the past 23 years, they are in the business of meeting or exceeding their customer's expectations and to that end we could ask for nothing better.

David Taylor came to our home to review the overall condition and age of our water well system. He was very knowledgeable, professional and clearly explianed what he would recommend as the best way to deal with and replace our aged system.He provided a quote to us with 24 hours of his visit and was very willing to answer the questions we had. David did not pressure sell us but rather he explained in layman's terms the best equipment and approach to replacing the system. We signed the contract and on July 16th , Mark and Carl came to our home and within 4 hours had replaced the well pump, tanks and all infrastructure. Both Mark and Carl were extremely competent and they explained what they were doing and also advised us what to expect after the installation as to silt in the water due too the pump replacement.Their work was extremely good, they were polite , professional and gave us a high degree of confidence in our decision to have the work done. The equipment installed was top of the line and the results so far indicate that the water well has never been as effecient and reliable as it is now.

Very nice and got the work done quickly, but my brother in law felt it was not a neat job

In the interim between John's first and second visits, I spoke with the office representative, John's boss. I think that he was having a bad day because of the snow and possibly because he did not want the expense of a return call by John. Be that as it may, he essentially told me that our problem was fixed and that it was normal for a furnace to run for over two hours. We have lived in this house for over forty years; our furnace has never run for more than twenty minutes at a clip. We will continue to use Warner Service because our past experience has been good, because it is a local company, because John was such an excellent technician, and because we understand that any company can have a dolt in the office who probably was just having a bad day.

Installation went well and as scheduled and the cleanup was excellent. The system was more expensive than the other quotes I received but they provided a 10 year parts and labor warranty which was at least 5 years longer than anyone else. I have had a service contract with Warner for my semi-annual maintenance checks for the last 5 years which is why they offered the 10 yr warranty.

We used them for our heating and air conditioning. It went very well. All that extra they did was for no extra charge. We liked the services they offered with their contract. They had things included in their cost that we had to pay extra with other companies, like two years service is included.

Everything seems to be working well since I started this contract. I'm very pleased and I plan to renew.

They are just very professional and they were quick to get me on their schedule. They fixed my problem. We knew our hot water heater was old and they were just very helpful. The two guys who came to install it were just really nice.

Technician was very quick and knew exactly what was wrong within 15 min.

I would say they were pretty honest about what could possibly be wrong. They were very quick and timely in responding to me.

The crew was courteous and very professional with the installation. When they finished, the area was neater than when they had started, and aside from the bill, you wouldn't have known they were there.

I called for service because my steam boiler was flooding. The technicians examined the boiler and determined that it had not been serviced properly by the previous owners and the system was filthy. They flushed the boiler out and left instructions on how to continue flushing it over the next week to clear it out to temporarily solve the problem. The recommendation was to have the boiler fully cleaned and serviced prior to the start of the 2013 heating season to ensure proper operation. The technicians were very friendly and extremely courteous.

our hot water heater is just 7 years old in a house we just purchased. yesterday afternoon, we noticed no hot water. checked the circuit breaker, found no problem there. called 2 firms last nite( not on angies list. we then went to angies list, found 4 firms and left messages at 3. warner had a receptionist who took our info and was able to schedule an appointment for the same day. all the other firms did call back but by then we had an appointment.

They were prompt, showed up on time and did what they said they were going to do. The overall work quality was good.

The first time was for our new furnace/AC unit. They were really good for all that. We would give them all and quot;A'sand quot; for the work and the returning maintenance on the unit. Then we needed a new water heater. The guy that came out talked me, the wife, into trying a new tankless heater. I voiced everything I had heard from friends and family about the older versions - not good. He said the new type were wonderful - hot water on demand, hot water never runs out. Talked with my husband while he told me all the terrific wonders of this tankless heater, including a nice rebate for our income taxes. After he installed the tankless, we had nothing but trouble trying to get hot water. We took cold to tepid showers, by the time I had washed dishes (we wash by hand), the water began warming. Called them back around a week later and the same man came out to check out the tankless. He said it was fine. I told him he had assured us we would have hot water on demand and we were not getting it in time for any needs. Our water charges were being raised and we could not stand around and wait for hot water. We wanted it taken out and a regular water heater installed. He talked down to me, the way some men do to women. I protested and called the office. A higher up person came out next, with the same man in tow. He tried to tell me all kinds of things they could do to remedy the situation. I told them to just take out the tankless and put in the regular heater, which the man in charge decided to do as he wanted to keep our business. The new water heater has worked fine. I wish I remembered the name of the man who performed the service. I would share his name.

The individual came, evaluated our home, gave us a brief estimate and left. He showed no interest in the job. We obtained three other estimates and each of the individuals that came to our house was professional, gave very detailed estimates and also followed up to answer any questions.

I went with them because they also offered an HVAC calculation of my home. The other services were only going to "eyeball it" for the size of the unit but Warner Services was much more accurate for what my home needed. I had problems with the furnace for a year. It wasn't properly heating the home. They came out different times but sent inexperienced personnel to my home and used incorrect parts. After a year, they finally sent a more experienced technician and I haven't had any additional problems since.