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Warner Service

Founded 1937 • With Angi since March 2012

4.4

(42) Verified Reviews

Business Details

Phone Number

Address

217 Monroe Ave

Frederick, MD 21701

Description

Since 1937, the Warner name has been synonymous with value, quality, dependability, and integrity. Our unwavering commitment to customer satisfaction remains at the core of our values, and we strive every day to ensure that the needs of our customers and clients are our first priority. We proudly

Verified Reviews

A few reviews for this pro...
Anna T.
1.0
06/28/2022
Do not use this company. They installed a unit for me six years ago and when it had issues, they came to check it (after missing 3 appointments) and then entirely broke the unit. Tony, the tech, was really helpful. Ashley, the scheduler, was also really helpful. The others were not. I've followed up and have not heard back. I canceled my service package and yet they continue to charge me. DO NOT USE THEM. You will regret it and have more issues after they leave.
Description of Work
HVAC unit installation, service and repair
Category
heating & air conditioning/hvac, plumbing

Service Provider Response

Hello [Member Name Removed], Thank you for your message - I believe you've left a review for the wrong company. If you have any questions, please feel free to give us a call. We currently don't have a technician with the name Tony or a scheduler Ashley. We hope you have a wonderful day.
Mystica O.
5.0
01/19/2018
He was very punctual and professional and spent all time need to service the unit and replace a component that was failing.
Description of Work
Service on my HVAC.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
T A G.
3.0
05/18/2017
I didn't like these guys. The work they did was okay, but they charged me too much. We had a plugged up pipe, so I called for the Roto Rooter. Warner said we have Roto Rooter so we can do that fine. So they came out and ran the Roto Rooter through the pipe and they charged me $350 which I thought was an exorbitant amount of money and then the guy said well you have the old pips in this house and what we would like to do is send a little camera up through the outside to see if we can find out what is going on. So I said well okay. So they sent the camera up and they charged me another $350 to send the camera up there. They didn't tell me it was going to be quite that much, they did not specify. So they came back the next day and charged me the $350 for the camera. I asked them well did you find anything, and he said no. 6 months later the pipe clogs up again, there is some kind of tree root that grows through it and I didn't know who to call and the basement is flooding, and the toilets are not working. So I call Warner again and the the same guy he came and cleaned the pipe out again and charged me $350 again, I bit the bullet and paid them. After he is all done he said we would like to send the camera up on the outside to see what is going on. I looked at him and said jeez we didn't find anything the last time and didn't find anything. My son called me 2 weeks ago and said the pipe is clogged up. So he said lets rent a Roto Rooter. I said okay. So I found out you can rent them for $75. My son is a lot younger than I am and we got it clear by renting. For the little bit of work they did I could not believe it. He didn't charge me as much as he did the work was okay. They did everything professionalism, prompt everything was a B. But when they gave me the bill. Yea they were okay the pricing just pulled everything down. They got the plug out. That is their cash cow sending that camera up there. I would not use them again.
Description of Work
So they came out and ran the Roto Rooter through the pipe
Category
plumbing

Service Provider Response

Thank you for your review. We appreciate any feedback, and especially thank you for taking the time to provide it. We will take into consideration any areas of improvement and implement them in our daily routines. Thanks again for the feedback.
MARY G.
4.0
04/10/2017
I have a contract where I get two visits per year. Their contract prices seem to be in line with others. I've been with them for quite awhile now. I'm satisfied with them. Usually just one person comes out and this inspection took about 20-25 minutes. They show up when they say they're going to show up. And they call me in advance to make sure we are on the same schedule. There's never been an issue with clean up.
Description of Work
Bi-annual summer maintenance.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Sarah M.
5.0
12/16/2016
I'm very satisfied with them and the gentleman that comes out is fantastic which is why I continue using the company. It's just the service that is fantastic, but when you call them it takes a while for them to get back to you.
Description of Work
They checked all of the heating system and they changed the filters.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Sarah M.
5.0
12/16/2016
The gentleman who comes out likes to explain exactly what it is he is doing. He actually ended up having to fix the coil in the air conditioning unit. He had it in his truck so I didn't have to wait extra time and he right away gave me the price for it whether I wanted it to get fix or not. I chose to get it fixed so of course the service went up considerably because of the price of the part. I was very satisfied with the work he did and he was very thorough and I loved the fact that he explained everything he did. They are so busy that sometimes I have to call them several times to try to get them to call me back.
Description of Work
I've used Warner Service - Fredrick for heating and A/C services. They checked out the A/C unit.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Forrest D.
5.0
03/23/2015
Old pressure tank for well rusted through and burst in morning. Called Warner; they immediately dispatched plumber, installed new larger capacity tank and restored water service from well by late afternoon same day. Work was efficient, prompt and professional.
Description of Work
Replace pressure tank on well pump to restore home water service.
Category
heating & air conditioning/hvac, plumbing, wells

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Sarah M.
4.0
12/10/2014
They are very very good. They are very responsive. If you have a problem and you call them. They are usually willing to come right out. They answer your calls or our letters. I sent them an email or I called them I do not remember and they answered that right away. I have been using them ever since I bought my house. I have been there four years and they have been servicing me for those four years. They are responsive. I had them on a schedule and they actually missed one. They didn't come at all and I didn't realize it until I took two to three miles down the road that they hadn't been there and that is when I say they are responsive because when I called them they were extremely apologetic and they sent someone else the very next day. They have fair prices. Good quality. I like their workmen.
Description of Work
They changed the filter in my heater and they did the winterizing for the heater system.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Frank M.
5.0
07/18/2014
David Taylor came to our home to review the overall condition and age of our water well system. He was very knowledgeable, professional and clearly explianed what he would recommend as the best way to deal with and replace our aged system.He provided a quote to us with 24 hours of his visit and was very willing to answer the questions we had. David did not pressure sell us but rather he explained in layman's terms the best equipment and approach to replacing the system. We signed the contract and on July 16th , Mark and Carl came to our home and within 4 hours had replaced the well pump, tanks and all infrastructure. Both Mark and Carl were extremely competent and they explained what they were doing and also advised us what to expect after the installation as to silt in the water due too the pump replacement.Their work was extremely good, they were polite , professional and gave us a high degree of confidence in our decision to have the work done. The equipment installed was top of the line and the results so far indicate that the water well has never been as effecient and reliable as it is now.
Description of Work
Installed a new well, pump, expansion tank, control boxes and water pipes
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Frank M.
5.0
07/18/2014
We met with Matt Brunner at the end of June after a service call determined the AC unit was beyond repair. Matt walked us through the various options available and was very patient and thorough in explaining the attributes of each system , the benefits, and warranty coverage available. After reviewing each system we made the decision to replace the AC unit and old gas furnace at the same time with a Rheem system. We had done some research prior to Matt's visit and after many hours we were very confident that Rheem had one of the best systems available. Matt apologized that the install would be approximately 3 weeks due to their backlog, but he also offered and provided us with window AC units to get us through the heat until the system could be installed ; in addition to this he checked in weekly with us to make certain we were getting by. Matt was a true professional and he also gave us more confidence since he was actually a tech at one time and had serviced our equipment. Levi and Parker came to our home on 7/16 and quickly began to disassemble the old systems. They explained what they were going to do and what would be the estimated amount of time required to complete the job. Both were very knowledgeable, extremely organized and they left their work areas clean at all times. To say the install looks like a textbook example of the correct way to install a system is an understatement, absolutely one of the best installations we have ever seen( and we have had 3 systems replaced prior to this one).We are extremely satisfied with the quality of the work and commitment to customer satisafction demonstarated by every one we have dealt with at Warner. This latest job is the reason we have been a customer of Warner for the past 23 years, they are in the business of meeting or exceeding their customer's expectations and to that end we could ask for nothing better.
Description of Work
Replaced AC unit and gas furnace
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Ellen P.
3.0
03/31/2014
Very nice and got the work done quickly, but my brother in law felt it was not a neat job
Description of Work
Install a dishwasher
Category
heating & air conditioning/hvac, plumbing

Service Provider Response

Thank you for your review. We appreciate any feedback, and especially thank you for taking the time to provide it. We will take into consideration any areas of improvement and implement them in our daily routines. Thanks again for the feedback.
Richard R.
4.0
03/29/2014
In the interim between John's first and second visits, I spoke with the office representative, John's boss. I think that he was having a bad day because of the snow and possibly because he did not want the expense of a return call by John. Be that as it may, he essentially told me that our problem was fixed and that it was normal for a furnace to run for over two hours. We have lived in this house for over forty years; our furnace has never run for more than twenty minutes at a clip. We will continue to use Warner Service because our past experience has been good, because it is a local company, because John was such an excellent technician, and because we understand that any company can have a dolt in the office who probably was just having a bad day.
Description of Work
We had a problem with our furnace; it ran for two hours without increasing the heat. The technician arrived promptly and worked diligently. There was an air flow problem, but he could not determine the cause. He was highly professional and checked everything. He had several possible scenarios but was unable to fix the problem that day. When he was able to return( there was a blizzard in the meantime), he discovered the problem and corrected it. He added an air vent to the air return on the furnace; however, the cost for doing this was $400, which seemed a bit high to me.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
PAMELA V.
4.0
03/26/2014
Installation went well and as scheduled and the cleanup was excellent. The system was more expensive than the other quotes I received but they provided a 10 year parts and labor warranty which was at least 5 years longer than anyone else. I have had a service contract with Warner for my semi-annual maintenance checks for the last 5 years which is why they offered the 10 yr warranty.
Description of Work
Installed new HVAC system including AC and furnace. And a new water heater.
Category
heating & air conditioning/hvac, plumbing, water heater repair

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Patrick M.
5.0
02/06/2014
We used them for our heating and air conditioning. It went very well. All that extra they did was for no extra charge. We liked the services they offered with their contract. They had things included in their cost that we had to pay extra with other companies, like two years service is included.
Description of Work
Warner Service - Fredrick replaced the heating and air conditioning unit. They actually moved our furnace for us to make it more accessible. They moved the flap of the air conditioning unit, the outside because where the builder had put it, it was not up to code. They also replaced our water heater valve. That also they said was not up to code.
Category
heating & air conditioning/hvac, water heater repair

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Karen and Marlin K.
5.0
02/01/2014
Everything seems to be working well since I started this contract. I'm very pleased and I plan to renew.
Description of Work
We have a yearly contract with them. They come out twice a year to check the heat and A/C. With this heat pump plan, they offer 10% off regular and after hour service visits otherwise.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Earl W.
5.0
09/04/2013
They are just very professional and they were quick to get me on their schedule. They fixed my problem. We knew our hot water heater was old and they were just very helpful. The two guys who came to install it were just really nice.
Description of Work
I have used Warner Service to install a new sump pump. We have used them before to install a new hot water heater.
Category
water heater repair, wells

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Laura M.
5.0
08/26/2013
Technician was very quick and knew exactly what was wrong within 15 min.
Description of Work
replaced filter charged as part of yearly service
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review, [Member Name Removed] We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Todd S.
5.0
08/07/2013
I would say they were pretty honest about what could possibly be wrong. They were very quick and timely in responding to me.
Description of Work
I used Warner Service for heating and air conditioning services 2 months ago. I had a pressure check of my air conditioning outdoor unit and a replacement of my copper coil.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
George D.
5.0
06/12/2013
The crew was courteous and very professional with the installation. When they finished, the area was neater than when they had started, and aside from the bill, you wouldn't have known they were there.
Description of Work
Serviced my a/c unit and found it was low on refrigerant. The unit was 14 years old and they recommended replacing it. They gve me 3 optiuons and I opted for the most efficient due to energy rebates.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Brian M.
4.0
04/23/2013
I called for service because my steam boiler was flooding. The technicians examined the boiler and determined that it had not been serviced properly by the previous owners and the system was filthy. They flushed the boiler out and left instructions on how to continue flushing it over the next week to clear it out to temporarily solve the problem. The recommendation was to have the boiler fully cleaned and serviced prior to the start of the 2013 heating season to ensure proper operation. The technicians were very friendly and extremely courteous.
Description of Work
Oil fired steam boiler troubleshooting and servicing
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
richard S.
5.0
01/23/2013
our hot water heater is just 7 years old in a house we just purchased. yesterday afternoon, we noticed no hot water. checked the circuit breaker, found no problem there. called 2 firms last nite( not on angies list. we then went to angies list, found 4 firms and left messages at 3. warner had a receptionist who took our info and was able to schedule an appointment for the same day. all the other firms did call back but by then we had an appointment.
Description of Work
everything was top notch from the reception at the office for scheduling an appointment to the completion of work. our hot water which needed a new thermostat was not a problem at all. the tech had to leave our home but returned very quickly with the part so our job was completed in no time at all.....
Category
plumbing, water heater repair

Service Provider Response

Thank you for your business and review, [Member Name Removed] We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Michael L.
5.0
01/17/2013
They were prompt, showed up on time and did what they said they were going to do. The overall work quality was good.
Description of Work
I used Warner Service to install a new HVAC system.
Category
heating & air conditioning/hvac

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!
Cindy P.
3.0
11/07/2012
The first time was for our new furnace/AC unit. They were really good for all that. We would give them all and quot;A'sand quot; for the work and the returning maintenance on the unit. Then we needed a new water heater. The guy that came out talked me, the wife, into trying a new tankless heater. I voiced everything I had heard from friends and family about the older versions - not good. He said the new type were wonderful - hot water on demand, hot water never runs out. Talked with my husband while he told me all the terrific wonders of this tankless heater, including a nice rebate for our income taxes. After he installed the tankless, we had nothing but trouble trying to get hot water. We took cold to tepid showers, by the time I had washed dishes (we wash by hand), the water began warming. Called them back around a week later and the same man came out to check out the tankless. He said it was fine. I told him he had assured us we would have hot water on demand and we were not getting it in time for any needs. Our water charges were being raised and we could not stand around and wait for hot water. We wanted it taken out and a regular water heater installed. He talked down to me, the way some men do to women. I protested and called the office. A higher up person came out next, with the same man in tow. He tried to tell me all kinds of things they could do to remedy the situation. I told them to just take out the tankless and put in the regular heater, which the man in charge decided to do as he wanted to keep our business. The new water heater has worked fine. I wish I remembered the name of the man who performed the service. I would share his name.
Description of Work
They installed a HVAC system first, several years ago. Then in 2010 they installed first a tankless water "heater" then they put in a regular water heater.
Category
heating & air conditioning/hvac, water heater repair, air duct cleaning

Service Provider Response

Thank you for your review. We appreciate any feedback, and especially thank you for taking the time to provide it. We will take into consideration any areas of improvement and implement them in our daily routines. Thanks again for the feedback.
Vickie S.
3.0
10/30/2012
The individual came, evaluated our home, gave us a brief estimate and left. He showed no interest in the job. We obtained three other estimates and each of the individuals that came to our house was professional, gave very detailed estimates and also followed up to answer any questions.
Description of Work
We obtained an estimate only. The individual that came to the house to give us an estimate for a new AC and furnace showed no interest in us as customers.
Category
heating & air conditioning/hvac, water heater repair

Service Provider Response

Thank you for your review. We appreciate any feedback, and especially thank you for taking the time to provide it. We will take into consideration any areas of improvement and implement them in our daily routines. Thanks again for the feedback.
Louise C.
4.0
08/24/2012
I went with them because they also offered an HVAC calculation of my home. The other services were only going to "eyeball it" for the size of the unit but Warner Services was much more accurate for what my home needed. I had problems with the furnace for a year. It wasn't properly heating the home. They came out different times but sent inexperienced personnel to my home and used incorrect parts. After a year, they finally sent a more experienced technician and I haven't had any additional problems since.
Description of Work
Warner Service installed a new water heater, heat pump, furnace and A/C.
Category
heating & air conditioning/hvac, water heater repair, wells

Service Provider Response

Thank you for your business and review! We’re so glad you enjoyed the services provided by our team -- our team strives to make sure every service and install call is a good one. We hope you call Warner Service the next time you need us for any HVAC or Plumbing project! Thanks Again!

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    Business Highlights

    Family Owned & OperatedFamily Owned & Operated
    24/7 Service Offered24/7 Service Offered
    Emergency Services OfferedEmergency Services Offered
    Licensed
    Trade License Number
    01-7196 & 21141
    Trade License Locale
    Maryland
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Visa, MasterCard, American Express, Discover, Financing Available, Check
    Senior Discount
    yes
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Backflow Inspections, Water Systems, Gas Piping, Well Pumps, Water Heaters, Sewer Cleaning, Drain Cleaning, Water and Sewer Service, Sewage Pumps, Bathroom & Kitchen Installation, Repairs & Remodeling. Air Duct Cleaning, IAQ - Air Scrubber by Aerus, Air conditioning, Heating Service, Heat Pumps, Furnaces, Radiant Heat, Hot Water and Steam Boilers, Humidifiers and Thermostats, Air cleaners, HEPA Air Filtration, ERV/HRV System, VAV Systems, Chilled Water Systems, Energy Management Systems.

    Services Not Offered

    Gas Logs, Major Electrical, Pool Heaters, Design-Build (new construction), construction, centrifugal chillers.

    Frequently Asked Questions & Answers about Warner Service

    How is Warner Service overall rated?

    Warner Service is currently rated 4.4 overall out of 5.

    What days are Warner Service open?

    Warner Service is open:

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    What payment options does Warner Service provide

    Warner Service accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Financing Available, Check

    Does Warner Service offer free estimates?

    Yes, Warner Service offers free project estimates.

    Does Warner Service offer eco-friendly accreditations?

    Yes, Warner Service offers eco-friendly accreditations.

    Does Warner Service offer a senior discount?

    No, Warner Service does not offer a senior discount.

    Does Warner Service offer emergency services?

    Yes, Warner Service offers emergency services.

    Are warranties offered by Warner Service?

    Yes, Warner Service offers warranties.

    What services does Warner Service offer?

    Warner Service offers the following services: Backflow Inspections, Water Systems, Gas Piping, Well Pumps, Water Heaters, Sewer Cleaning, Drain Cleaning, Water and Sewer Service, Sewage Pumps, Bathroom & Kitchen Installation, Repairs & Remodeling. Air Duct Cleaning, IAQ - Air Scrubber by Aerus, Air conditioning, Heating Service, Heat Pumps, Furnaces, Radiant Heat, Hot Water and Steam Boilers, Humidifiers and Thermostats, Air cleaners, HEPA Air Filtration, ERV/HRV System, VAV Systems, Chilled Water Systems, Energy Management Systems.

    Are there any services Warner Service does not offer?

    Gas Logs, Major Electrical, Pool Heaters, Design-Build (new construction), construction, centrifugal chillers.