Dave's Cooling & Heating

Dave and his guys are very good.l They are quick, responsive, efficient and easy to work with. I would definitely use again.

.

unknown

Dave came over to my house to look at my outside heat pump. It was squealing very loudly. He came into the house & looked at the inside unit. My husband got to the house about 5-10 minutes after he arrived. He looked around a few minutes and told my husband that my outside fan motor was bad and needed replaced. He also said the inside unit needed new heat strips. My husband asked him if we replaced the outside fan motor, would we get heat within the house. Dave told him yes. Then he left and told my husband he would get me a quote for the heat pump and for the whole furnace system if it needed replaced. In the meantime, Davie's wife, Diane, called me and said the fan motor replacement would cost $395. She said if replacing it, it would not heat the inside because of the bad heat strips. She said that we could not order the heat strips for this 30 year old GE model heat pump and that we had to replace the whole system (inside and outside) and she quoted me $4200. I told her I would not do anything right now, and would get back with her after I would get a second opinion. Then, Dave called me to tell me that the heat strips were bad and that he could not order parts for a 30 year old GE unit and that we had to replace the inside and outside units. I asked him how he knew the heat strips were bad and he said, "He just knew." I asked if he used a meter to test the heat strips, and he said, he did use a meter to test them. I said, "My husband said he came to the house and you had not taken the cover off the unit to test them." He said, "No I didn't take the cover off before your husband came to the house." I said, "Then, how did you know the heat strips were bad?" He started getting loud and he said, "Well you called me! And they didn't work did they? So that's how I know." I said, "So you didn't take the cover off the unit and use the meter to test the heat strips." He said, "No - so are you questioning my integrity?" I said, "I know that you have to hook up a meter to them to test them, and you did not do that. Also, how do you know the GE parts can not be ordered." He said, "Because they don't sell GE products anymore, so you can't get parts for them." I called another HVAC company and found out that YES, you can order parts for this GE product, if you get the make, model, and serial number - you can cross-reference them to find other parts that are compatible.

I moved into this house in July 2012. Beginning in February 2013, the heater started only working on and quot;emergency auxiliary heatand quot;. In March the air conditioner was not blowing cold air. I requested an inspection (by another service provider) and the refrigerant line was completely empty; a leak in the system had resulted in complete depletion of the refrigerant. A new system was recommended by the inspector because the refrigerant the old system utilized is being (gradually) phased-out of the market and this was the original heat pump (17 years old). so it was beyond the and quot;averageand quot; lifetime. I obtained two separate quotes to repair the old unit, which was (almost unquestionably) cost-prohibitive. Therefore, I began getting estimates on various new heat pump systems. I obtained quotes from five different vendors for 13 different system configurations. The prices on those estimates/quotes ranged from just above $5,000.00 to a little under $9,000.00. The disparity in the quoted prices from the different vendors, sometimes for the exact same products, was amazing and completely startling! I ended up choosing Dave's Mechanical because Dave Scurto (President of the company) personally came to my house to provide the estimate. He arrived on-time as scheduled. He dispelled some of the other and quot;mythsand quot; I had been given by the other vendors who had previously come to my house. I really felt he was trustworthy throughout our discussion, something I can say about some (but not all) of the other folks who provided me with quotes. He was straightforward and very knowledgeable. He also personally stood behind the products he sells, as evidenced by the fact that the same unit(s) are on his own property (which I personally verified when I subsequently visited the office). Jody was the primary technician who first arrived the morning of the installation. Jody was GREAT! He was very personable, friendly (but professional), and knowledgeable; he explained things to me as they were moving along throughout the day. He and a team of about four other individuals worked throughout the day to remove the old system and install the new system. Dave was on-site for about half the day overseeing things, as he promised he would be when I agreed to sign a contract with his company. Dave then returned upon completion of the installation to inspect/review things with me. Diana Peters-Scurto, Vice President of the company, is also an absolute pleasure to work with. She was always responsive to my inquiries, very knowledgeable, and extremely helpful in countless ways. She facilitated the process with the registration of the product for the manufacturer's warranty, completed all the paperwork for the local energy company's rebate, and also did everything behind the scenes for the manufacturer's rebate. She made the entire process very painless for us! The warranty/guarantee Dave's Mechanical offered us was great compared with those of the other vendors. I highly recommend Dave's Mechanical Services, without any reservation, to anyone needing quality, reliable, professional HVAC service. After all the time and energy UI spent learning about heat pump systems and getting quotes from various companies, I am very thankful I decided to go with Dave's! And, as I write this review more than a year after the system was installed, I can say I have had not a single problem! We made it through the heat of last summer and the harsh winter of 2013-2014 without a single problem. I can honestly report that Dave's Mechanical Services provides exceptional service and fantastic products!