Airtron Heating & Air Conditioning is a division of Direct Energy. We provide Residential New Construction HVAC installation services and Customer service to Maryland, Virginia, West Virginia, DC, and Pennsylvania. • Airtron Mid-Atlantic has proven its excellence in the unmatched scale, quality, and value of our services. Our commitment to customer satisfaction and dedication to maintaining every system we install ensures that our customers’ satisfaction is of the highest priority. • Our company is always looking for ways to help its customers. We continually seek new methods, products, and ideas that will help us not only set the pace for our industry, but also continue to provide our customers with the quality and professionalism they have come to expect. Airtron Mid-Atlantic will always provide the Comfort You Can Count On!
Business highlights
39 years of trusted experience
Emergency Services Offered
Services we offer
New Construction, Apartments, Condos, Geothermal Design & Installation • Repair & Install New Furnaces, Air Conditioners, Heat Pumps • Indoor Air Quality, Humidifiers, Air Cleaners, UV lights, Thermostats • Service Maintenance • Regular Service Hours 8am until 5pm with On Call Hours for Emergency Service • Senior Discount 10% • Military Discount 10%
I signed a contract with this company on January 12, 2024 to replace my old HVAC for $10,140.68. They adjusted to $9,240 to compete against another bid, which was for $6,380. Multiple assessments of the existing unit were conducted by their representatives. Installation commenced on 01/18/24. They state that their job is complete while the new system is NOT functioning at the moment because of system incompatibility. There is NO heat in my unit. They insist that I hire an electrician on my own. They were quite aware that the previous system ran on a 120v and the new system runs on 220v. Yet, they installed a higher volt unit, a clear indication of lack of proper specification and inspection during their visits. Further, there has been communication gaps and lack of professionalism from some of their sales teams. I asked them to take the unit back and return the old unit if this is not something they cannot complete. Instead of coming up with alternative solutions, the responses I got from their GM insists that the job is completed and that they are not cooperative, nor do they seem to care that my unit does not have heat during this very cold winter season. I should have read the negative reviews prior to engaging in a contract with them.
Description of Work: Replace an old HVAC unit.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Patricia M.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
I have a contract for a six month inspection because it would save money. They only problem I had was with communication. I expected them to call me but instead I had to call them. They do good work on changing and cleaning the filters.
Description of Work: I have a contract with this company so every six months they come out to inspect the air conditioning unit, clean the filters and check the Freon.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Wiley M.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
My wife and I are very pleased with the services they performed. We would gladly recommend them to anyone that needs a new unit or service in their existing unit.
Description of Work: Our heat pump died. They were very responsive and had a new heat pump installed within three days. They were very reasonable and courteous.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,700
Eneida T.
06/2017
4.0
heating & air conditioning/hvac
+ -1 more
It was fine. I have no complaints.
Description of Work: They service my A/C unit and replaced a part.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
barbara M.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
AirTron service rep was very professional. The whole house humidifier system was installed and we are very pleased with the results. We have used AirTron for our heating and cooling system maintenance and will continue to hire them in the future. We are very please with both their professionalism and the care they take to do the best job possible.
Description of Work: Installed a whole house humidifier
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$889
Phyllis C.
12/2016
4.0
heating & air conditioning/hvac
+ -1 more
I use them currently at my new residence now and I used them at the townhouse. They have great service. The one thing that is irritating my husband is their availability to come out and do the winter check. They're great, it's just how hard it is to get them to come in.
Description of Work: I had them come back out here to make sure I installed the thermostat correctly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Pamela H.
11/2016
4.0
heating & air conditioning/hvac
+ -1 more
They are time time, clean up, and are respectful around my house.
Description of Work: Routine Spring maintenance check up.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kiran S.
11/2016
5.0
heating & air conditioning/hvac
+ -1 more
Cost was covered under a checkup that costs $200 a year.
Description of Work: HVAC check up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steve M.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Alexander A.
07/2016
4.0
heating & air conditioning/hvac
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
YEWANDE S.
07/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Albert A.
01/2015
4.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Service and punctuality was good. It appeared that when they were servicing the unit, two or three times there was found to be something wrong with the unit. I could not say that there was not any thing wrong but it was beginning to be too costly.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$400
Patricia M.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
It went well. Everything is working great. The workers were great.
Description of Work: Cleaned filters and checked the humidifier. Also inspected the heating and cooling units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Natalia C.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
The technician was very informative and very thorough. I'm sad I can't remember his name. But I have had to call them a few times and they were all very professional and very thorough. I didn't have to pay because the AC is still under warranty from our builder, but I will definitely keep calling them after my warranty is over.
Description of Work: They troubleshooted my AC for about a couple hours until they got to the root of the problem. It turns out it was multiple issues. The freon needed to be refilled only slightly. The fan motor and the vents were adjusted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerome W.
03/2014
5.0
heating & air conditioning/hvac
+ -1 more
The technician was very friendly and honest with me. I get really weary about technicians whenever there is something that you do not know about. However, It took a while for the part to come it. But that was beyond their control.
Description of Work: They replaced one of the components in my furnace and establish a service plan that I did not have before.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leslie F.
04/2012
5.0
heating & air conditioning/hvac
+ -1 more
They do a good job. The price is fair.
Description of Work: I have Service Masters work on my heating and air. He mostly came out on a service check.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carolyn A.
08/2009
5.0
heating & air conditioning/hvac
+ -1 more
They are very knowledgeable about equipment. They come on time and they do a very thorough job of checking out the equipment. I'll continue to use them.
Description of Work: I have a service contract with them to service my heating & air conditioning units. They have done this for about 7 years.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Airtron Heating & Air Conditioning is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Airtron Heating & Air Conditioning accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
Yes, Airtron Heating & Air Conditioning offers free project estimates.
Yes, Airtron Heating & Air Conditioning offers eco-friendly accreditations.
No, Airtron Heating & Air Conditioning does not offer a senior discount.
Yes, Airtron Heating & Air Conditioning offers emergency services.
No, Airtron Heating & Air Conditioning does not offer warranties.
Airtron Heating & Air Conditioning offers the following services: New Construction, Apartments, Condos, Geothermal Design & Installation • Repair & Install New Furnaces, Air Conditioners, Heat Pumps • Indoor Air Quality, Humidifiers, Air Cleaners, UV lights, Thermostats • Service Maintenance • Regular Service Hours 8am until 5pm with On Call Hours for Emergency Service • Senior Discount 10% • Military Discount 10%