City Renovations & Remodeling LLC

Arrived on time with smiles. Put down dropcloth and wore booties. Very respectful of our house. Repair was beautiful and on time and on budget. Mike, Don, and Oswaldo (sp? sorry!) are all professionals who know exactly what they are doing. Thanks, Angie!

I bought a coupon for bathroom design consultation with 3-d drawings for $100. I contacted Mr. Wiggs on a weekend and he responded to my call quickly and he came over to my house the same day to see the bathroom and discuss ideas. Due to the structure of my bathroom and the nature of what I wanted to achieve with the remodel he said he would provide me with 2 bathroom design options. I only got one and it was 2-d. (of note: during the consultation he kept mentioning how he was getting no money from the deal and how the money I paid all went to angie's...not sure why he stressed that to me multiple times as if he was doing me a favor by providing the consultation I had paid for) I emailed him multiple times for the other design and for the 3-d design but never got it. We finally set up a follow-up meeting but he didn't show up and didn't call to explain why. We had also discussed that he would provide me with a quote for the work but he didn't provide that either. I'm very disappointed.

The provider arrived a little late. I took him to the basement to show him what needed to be done. He installed two track lights to boxes that was already installed. He also installed a wall mounted scounce and a ceiling light in the basement bathroom. The only complaint that I have is that his time managemenet skills were not well utilized so he went over the time mandated by the offer.

When setting up appointment he told me to go to his website. His website wasn't working. I then contacted him and he was then able to provide me with a website and accurate contact information. I then sent him the dimensions of my bathroom, which he requested. I then was able to explain the work I needed done. I tried to contact him to set-up appointment and he never contacted me back.

Called Michael Wiggs to remove the cabinet on emergency basis. Despite great busy-ness, he arrived promptly , diagnosed the source of the problem, and did the job quickly. He also explained alternatives for possible repair if the manufacturer did not agree to replace the cabinet. We agreed to call him to do the repair and replacement of the defective cabinet, or to install the new cabinet if the reluctant manufacturer sent one. Very good arrangement. Mr. Wiggs was friendly and clearly knew what he was doing. We were greatly relieved.

I contacted Michael to schedule an interior paint job for a 1000 sq ft house. He was unable to perform the job because my requested time interfered with one of his scheduled projects. Michael was gracious enough to provide a reference to the same work for the same price. He went above and beyond to ensure I found someone who could do the work. The house turned out great and was completed in 8 hours.

I called Mike on Monday leaving a message and he promptly called me back that afternoon and was at my home on Tuesday evening. I have a downstairs bedroom where water was seeping in from another room behind it which has a shower and our air unit/condenser. I was not sure what was causing the problem but we knew the carpet was getting wet and thought this would be a serious problem that would involve drywall, carpet and other replacements to correct. At first I thought they would need to cut out the wall to see where the water was coming from but Mike explained that they had a new non-invasive method which uses an infra-red camera to locate moisture in the walls and can see where the water is coming from without tearing out the wall. This method was a little pricey (which is the only reason I gave a C on price) but I felt it was the way to go so that my mom wouldn't be put out of her room for multiple days. Mike came and found out the problem which is primarily due to humidity and condensation. He took the time to answer all the questions my husband and I had and gave us some instructions on how to correct the problem. He even said if the problem persisted after trying the dehumidifers, he would come back free of charge and find out what was still causing the issue. Mike was friendly, funny but also very knowledgeable. I would use him again for other home projects.

The owner provided the service promptly with a certificate and also spent several hours providing a detailed estimate for future electric and paint work. He was responsive to my questions and set up service on days that I requested. I have booked a follow on appointment to install lights on July 18.

Fletcher arrived on time and went straight to work in the basement removing old light fixtures and replacing with new ones. He was focused and completed the basement lighting rather quickly considering he had to remove old florescent lighting fixtures x 3. and then install 3 new florescent fixtures plus 2 ceiling fixtures. He also replaced a light fixture on the deck and repaired a wall receptacle. He was knowledgeable and courteous while working in my home. Fletcher even offered to vacuum the basement floor where some particles from the ceiling had fallen while taking the light fixtures out. Prior to Fletcher going out to do the work I had a conversation with Mike who owns the company. He was very accommodating with my scheduling needs. Overall it was a very good experience and I highly recommend this company.

In summary, it went horribly. The owner of the company never showed up to do the initial estimate and wound up fussing at me about why he never showed up. It was as if he was doing me a favor to show up and do what I was going to pay him to do. I made an appointment with the owner to come to my home on June 7th at 4pm. I left work early so that I could accommodate the time that he wanted to meet me, as he was returning from traveling. At about 4:15pm, I called him and said that he was running late and had gotten back into town later than he thought. I asked when he could come, and he said sometime before 7pm because he had to pick up his dog. This large time window was not a problem for me, since my sister would be at the house to let him in. At around 7:30pm, the owner sent me a text to say that he wouldn't be able to make it on the 7th at all because he was still trying to get his dog out of the kennel. So, we scheduled for him to come by at 10:30am the following morning, on June 8th. At 10:45am on June 8th, when he still had not shown up or called, I called him again. He noted that his GPS had given him incorrect directions, and that he'd be at my house by 11:00am. I had other plans for the day, and given the previous day's persistent delays, I told him that I could not wait. I also told him that I was very disappointed that he didn't bother to call to tell me that he would be 30 minutes late, and that if he was lost, he could have called me to ask for directions. My neighborhood is a relatively new development, but his business very near my neighborhood and I can't see how he got lost in the first place (let alone the type of lost that would take him 30 minutes out of the way). Once I said this, he began to fuss at me about how he normally schedules appointments in 2 hour windows and this is why he never agrees to meet at a certain time. That's all well and good, but twice with me he scheduled a time, twice he did not call to say that he was late, and twice he failed to show up for our scheduled appointment. When he did schedule a 3 hour window (on June 7th when I nicely allowed him to show up any time between 4pm and 7pm, after he didn't show up at 4pm), he still could not make it within that 3 hour window. Perhaps it was our age difference that led him to think that he could yell at me when he was so clearly in the wrong, but I had to inform him that his unprofessional behavior is no way to do business and that he would not be doing business with me. Also, be wary of his Angie's List coupons and verify that the coupons can be used towards the specific work you want to have done before purchasing them. **UPDATE** - - In response to the provider's unprofessional and slanderous response, hopefully this is a lesson for you to be more honest and upfront and to not make commitments that you cannot keep. Let this also be a lesson that age does not equate maturity, and name calling and being insulting in an online a public forum ought to be beneath you, but you just gave another example of your unprofessional behavior. You don't need to insult me because you agree, and you admit, that you did not show up when you said you would. I never yelled at you, and you attacking me online by calling me all sorts of names a month after the event doesn't make you look honest, it just makes me look right -- you're simply continuing to yell at me in another forum. I sincerely hope that you treat other potential customers better in the future. I would never treat anyone the way that you have treated me.

They were fine and did what I asked them to do. They owner was friendly and got everything done. However, he has confusing coupons and it's not always clear exactly what coupons are offering and what's not, but his price was reasonable.

It went very well. Mike was very professional, knowledgeable, and EXTREMELY accessible. They did very good work and were more than happy do any touch-ups we may have picked up on even after the job was largely complete. Mike also had a great eye for interior design and made some great suggestions that we ended up going with.

Overall, the experience was excellent. There was some miscommunication with Mr. Wiggs in the beginning as Fletcher's number was not listed as the POC, so I had a little wasted time in the beginning. Once we got that straightened out, and I spoke with Fletcher we arranged a time for a few weeks later that made it easier for both Fletcher and I scheduling wise. Fletcher provided me with the list of material that I needed and I purchased it ahead of time. I called and texted him the week we discussed having the work performed and we arranged a time. Fletcher arrived on time, looked around to get his bearings on how to run the wires and promptly got to work. He was very neat in his work, taking care to put a drop cloth to catch the mess. He finished about a half hour ahead of time, cleaned up and vacuumed up the carpeting where the stuff from the attic dropped. A very pleasant experience as Fletcher is very personable and professional. Would be happy to have him back into my home to do electrical work as needed.

Mike was the third Handyman service provider contacted, and the only one to be able to perform the work at a reasonable price. It has been a bit of time since the work was done, but there were additional related jobs that needed to be performed in order to unstick the window. He provided a lot of information, as he is clearly very knowledgeable about his profession. He offered a lot of education, and advice, all helping me save tons of money in the long run.

I bought an Angie's List deal for $169 for two hours. I had to pay a little extra for travel because we were out of thier normal service area. The work only took 1 hour, but it still cost me less than a 1.5 hour job that I had done recently with a different company. Fletcher was prompt and courteous. When I called initially, he asked me to text him my address and to call him the day before. Calling the day before was a small price to pay for such prompt and flexible service. He said he'd be there first thing in the morning, but I had to take my boys to an appointment. He came right at 10:45 when I said I'd be able to be there for him. I highly recommend this company.

He came over and we discussed the details of the project and he promised to be in touch with me to schedule a date when he could do the work. He seemed like a really nice and knowledgeable professional who was willing to work with us to keep costs down. Unfortunately, I never heard back from him and at this point, I figure if he can't take the time to call me to schedule the project we discussed, I am not sure I'd feel comfortable giving him my business.

I purchased a Big Deal for 3 hours of drywall repair work. The work was scheduled to be completed sometime on the morning of March 8. When no one had arrived by noon on the 8th, I called Michael to see when I should expect him. He apologized that he had not checked his calendar and had forgotten about my appointment. He sent someone out that afternoon but they were not able to finish the job. The worker was very clean and professional and did a good job. But as I mentioned, he was not able to complete the job in the 3 hours we had purchased. He told me that Michael would contact me to schedule the follow up work and arrange payment for it. We never heard from Michael again and I did not attempt to call since it seemed that based on his previous treatment of us he was not necessarily interested in our business. Admittedly, this was a very small job. I am sure that had I called Michael back and pursued having him finish the work, we could have arranged something. But since the job was mostly completed, I decided to just finish it myself and be done with it.

They did a great job, were punctual and professional.

Great price and easy to work with. Would recommend highly to any one. They have tremendous expertise and a great work ethic.

I was able to schedule the appointment for the next day. The repair man arrived on time and completed the work nicely and efficiently. i will definitely use them again.

I initially contacted Mike for an estimate to install a dishwasher where there currently is not one. When he first arrived he gave me a speech about how the Angie's List Deal worked. He said though a price was quoted for Handyman work, that was not the price for the work to be performed. It reflected a discount of, I think 30%, which is the amount that would be deducted. I thought that was weird. Anyway, when looking at the electrical panel, we discovered that there were no empty breakers. We then began discussing a panel upgrade, which he said would cost about $1600. When then discussed a heavy-up which he said would cost about $3700. After going through the home we had just purchased I mentioned some other items that I wanted done. I received an written estimate for $5108. After discussing the items with my significant other, we decided to just have the dishwasher installed and the heavy-up. I expected the estimate to decrease by about $2000 since we deducted that amount of work. To my dismay, the estimate only decreased by $13. The new estimate also included included $1000 for a permit. The permit for Arlington Co for electrical work is $172, so where was the other $828 going? The company I actually used charge me $225 for the permit. I looked on Angie?s List and there was a Big Deal for a Heavy-up. I then told Mike about the deal and I was told that they "are not a bid competing company". This is fine by me. I'll just use someone else for the work in my home. I discussed the price of the Heavy-up that I was quoted with the electrician who I hired and he said that was an extreme amount.

City Renovations was great! They returned my call the very day I called them and scheduled me for an estimate that same week.. I went with them after getting 3 other estimates that were much higher.. I felt that they were very knowledgeable and were pretty much able to explain the work to me so I understood what needed to be done and why.. I am a single homeowner so that meant a lot to me. I am completely satisfied and would highly recommend City Renovations.

I met Mike Wiggs for nearly 90 minutes the morning I closed on my new condo. He was on-time and professional. I had an extensive wish list and we walked through all of it. One thing I most appreciated at our first meeting was his willingness to offer an opinion and suggestions to what I was thinking. He had a scope of work and estimate to me in two days. We agreed on my priorities and they started work two days later. Mike and his crew were top-notch. On-time, respectful of my home, and very skilled. Their attention to detail surpassed even my very high standards. Mike was in near constant contact as the project progressed. Was very pleased with the level of communication throughout. I will hire Mike and his team again without question, and wouldn't hesitate to recommend them to friends and family. A+ **Update 9/3/2013 - Regretfully need to update my review. I've had other projects teed up and ready, but haven't had any luck getting Mike's attention again to get service scheduled. Disappointed.

My husband and I hired a company to install granite countertops. We needed someone to reconnect the sink. In addition to that, we wanted to change our electric cooktop to a gas cooktop. The builder informed us that there was a gas line in the home so we had hoped it would be an easy conversion. Mike came out the same day I called to scope the job. Once we received the estimate, he took time to review it with us to ensure we understood the work that needed to be done. He also helped us save money in an area we could do ourselves. Day 1 of the job Mike discovered that less effort would be needed for the gas line and save us some money! Other contractors would have just left the price as is for less work. That showed integrity and earned our truse. The job took visits over 2 days due to the coordination of the work. All of his technicians were professional and did a great job. I will definately contact City Renovations and Remodeling for our future projects. Did I mention I called on a Wednesday for work that needed to begin on Monday? We had previously contacted another company who became non responsive. I rated the price a B because who wouldn't want to pay less in any situation (smile). Thanks Mike! You saved us big time!

They did a great job. They actually came to correct the work done by another service provider. He actually came out at 11 o'clock at night because that's when I discovered the leak left by the other company. He took care of the leak and checked over the rest of the work to make sure no other attention was required. He came out the next day and brought an assistant to finish everything else that wasn't as urgent as the leak. Later, I found another leak, called him and asked him about it and he came and found it immediately and fixed it. He also gave me tips and pointers on maintenance after he was gone. The bottom line is, he does excellent work and is a man of his word. I will certainly hire him again!