City Renovations & Remodeling LLC

Our electrician Fletcher was amazing! He communicated consistently throughout making sure that the job was performed exactly to my expectations. As he walked out the front door he changed two wall outlets bc there were a few minutes left in the time frame purchased.

I still haven't received service from them. They came out 10/18/13 to inspect the windows and said he was going to email me an estimate the next day. I still haven't received anything from him and I emailed him on 29 Oct 13 but still haven't received a response. I want a refund because services were never rendered.

Mr. Fletcher the electrician was very nice and professional. It started with bad communication between the owner, Michael Wiggs and Mr. Fletcher. I was told that they would do the service on a particular day and when I called to confirm I was told that it would be the following Monday when they could do the job. Mr. Fletcher show up on Monday to replace the lamps. Next day the lights will not turn on and I contacted Michael to ask if Fletcher could come back and re-check the lights, below is the response: WoW! Im sorry to hear that. That will not be a problem but I will have to charge you again for the research. Fletcher does not work for free. Our normal rate is 130.00 per hour minimum 2 hrs. however I can give you our Angie rate of 89.00 per hour minimum 2 hrs at 188.68. Fletcher has to be paid somehow. So if that is OK with you I will send him out. Call to let me know so I can reschedule his day. Don?t send an email because I may not see it. That was the last time I heard from them and as you can see no warranty at all on the services provided.

Our initial experience with this company was not very positive. We purchased a coupon from Angie's List for $139 for 2 hours of drywall. Angie's List had to contact the company for us when we had not heard from them after several days. We first worked with Mike, the project manager. He was fairly unprofessional. He had us on a list for another deal the company was running through Angie's List (regarding weather proofing) and he kept sending us text messages regarding our gutters, a service we were not interested in. When he arrived at the house, he did not introduce himself and didn't make it clear that he wasn't coming to do the actual work, but just to meet with us to discuss the work plan. Once I understood what was happening, he spent most of the time asking me to repeat my address so that he could put it into his various electronic databases on his phone and laptop (surely he could have done this back at the office as he already had our address before coming to the house). He first stated that he didn't think all the work could be done in 2 hours because of plaster drying time. I said that I wanted exactly two hours of work, and that my husband and I were pretty handy and would finish whatever the workman left. He then said that they project COULD be done in two hours. We set up a time for the workman to come the following week. I was very happy with the workman who came. He was prompt, polite, and professional. He finished the work within the time frame and cleaned up when finished. His drywall repair looked good. I would likely not use this company again, not because the final product was unsatisfactory, but because the company and project manager were not very enjoyable to work with.

A few days before the drywall work was to be done the service provider came and took pictures. The service provider indicated he would provide the materials that we could purchase. On the day the service was to be completed the service provider arrived after we waited for almost four hours. He never called, we called him after waiting two hours and he indicated that he was delayed on another order but he would come shortly. When he finally arrived he did not have the materials as promised.

Appointment was scheduled for 8:00am. Technician called at 9:30 to tell me he was running late and showed up at 10:00. I had scheduled another more important appointment at 10:00, so the late arrival caused a real problem. Tech looked at furnace and said it needed to be replaced although it works fine. He did, however, explain why he thought it should be replaced and did take the time to show me where the problems were. Tech took numerous personal phone calls during visit.

If I don't hear from contractor by Monday I will call the credit card company and de-authorize payment.

Michael the main contractor showed up and reviewed my home. It was noted that its not my windows first that need caulking its insulation in my attic to start then my windows could be addressed. Also discovered that my electrical and plumbing could use addressing. Michael was full of advise and helpful information. At some point when funds are available I shall reach out to him for repairs. He appears to be a man of integrity and that's what I'm looking for.

I paid for a Tune-Up deal; I didn't get the tune up because the system needed re-wiring. The tech rewired the system, no problem and I paid the additional $40 to rewire the system on the same day. However, I still didnt get the tune up. For the past 3 weeks, I've received incorrect invoices for different addresses and follow up emails stating that I needed to pay. Each time, I replied that my balance was settled on the same day and the invoices that I'm receiving are for different addresses and different scopes of work. It is a headache to get late night and early morning emails asking me to pay for someone else's charges. I wouldn't use them again because I felt like this is the type of company to nickel and dime you. Also, they are unorganized. Who wants to risk a negative statement on their credit report due to the company's lack of organization?

I purchased the deal. When vendor was assertive about scheduling an appointment, at first I thought it was positive--good way to keep the process moving by keeping scheduling a priority. But once we scheduled and he arrived at my house with no work materials, I was confused. I don't know why we didn't schedule the work but instead he came to give estimate for work other than what I'd bought. (It's hard for me to schedule one visit, much less two.) Now, after talking with him, I see that this deal really is only about caulking, and he tells me caulking is really not what I need to weatherize. He offered to apply the Big Deal payment toward other larger work, but I'm not interested in an upsell. In my communications with this vendor, I have not appreciated his tone.

It went well. They finished early because it was like 8 hours of work. They said that they owe me an hour and a half and just call them if there’s anything else. The quality of the job was great too but that was one thing that I thought was pretty nice.

I was so pleased with everything. The inside of the house is fresh and renewed and the outside is now maintenance free. Mike's workers were prompt, pleasant, thorough, easy to have around and did great work. Mike was completely responsive....called often, visited the worksite, and was always available for consults, either in person, on the phone or by text. He also revisited my troublesome toilets, which he had repaired, to fine tune their mechanical parts. So happy with it all.

Mike (owner) was very professional. His workers were timely and respectful. When I pointed out issues I noticed, Mike made it a point to make sure the customer was satisfied and had his workers redo the job to my satisfaction. There was a small issue with one of the workers misplacing keys, but Mike was very responsive to find the keys and continue the job with little downtime. He wasn't the cheapest quote, but I do believe I made the right decision in picking City Renovations.

If you know what you want, then City Renovation is the company to work with. I had three estimates and the first two seemed like they were trying to humor me. Getting an actual estimate seemed almost impossible. Mike was my third contractor and we did a walk through and he gave me some recommendations but in the end he gave me an estimate of all the things that I told him I wanted done. I asked Mike how solid was his estimate? Mike told me that he if any addition cost came up within the scope of the job that I had requested than he would absorb the additional cost. Mike and his people was on time and punctual. I came to the job frequently at night and checked their handy work. I could see the job were progressing as scheduled. When I had to make adjustments, such as adding a new toilet and fixtures, Mike made the adjustments in a timely manner. When I had a problem with my floors and a complaining neighbor, Mike and his people handled it. When the property management came in for their evaluation, they told me that the condo was perfectly renovated and needed nothing done. If you know what you need done and you want it done that way, that Mike is your guy. I will use Mike anything I need to prepare my condo for any future rentals.

Osvaldo was great. He was able to fix everything on my list. Mike and I had a miscommunication about what work was to be done, but once we got on the same page he was very accommodating and I am happy with the work.

They were on time, clean, quick, courteous, effective. The best thing was how responsive Mike is to communication. Always in touch and lots of follow up. Very reassuring.

Requested electrical big deal for $169 to install bathroom exhaust fan. Contractor's assessment that job requires more man hours than anticipated because of the uniqueness of the necessary work. Cannot afford additional payments at this time.

I purchased the handyman deal. Worker showed up on time and attempted to put up mud on the ceiling of my carport. I figured 2 hours would be ample time to put mud on spots that was peeling. The worker started, and I came to check on him 45 minutes later and he was outside sweeping. I told him to put the broom down and put the mud on the ceiling...I figured cleaning his mess should have been done after he's done and not included in the deal. He started putting on the dryset the owner told me to purchase and it started to bubble he said it's not going to work and left. I texted the owner and called and left voice messages for him to call back because he was out of town. The owner calls back days later and he sent another guy over to give me 45 minutes of handyman services. I found something for him to do for 45 minutes so I wouldn't have just thrown my money down the drain. I wouldn't use this company again.

The experience was excellent! The price and the quality of service was good. The young man who did the work was a very hard worker, very focused. Super-efficient. I was impressed.

As with any job, there were some problems that had to be addressed, but Mike is well meaning and worked to get everything sorted out. The final product is one with which we are quite happy.

Overall went very well. The cost of taking the toilet and putting it back was bit excessive same for the vanity. But Mike Suggested i can put a new toilet in place, if I am interested in getting new a toilet(I kind was planning to do that so felt less painful to pay $300 for taking an old toilet out and putting it back on.

Fantastic! Two electricians came to my house. They first tested the outlets to be sure the outlets I bought were the correct amp. One tech replaced the bathroom outlet which was very tricky. I have had problems for years with it. He said the wires were crossed but he put the new outlet in and I tested it and all was fine. The other electrician worked quickly and methodically in the LR and each bedroom. I asked him to vacuum out the dust in the hole before placing the new outlet in and he did without hesitation. The men were very polite, professional, and cleaned up after their work. It did take a few phone calls with the company and they did travel a far distance from their work site. so if punctuality and response time are critical to a customer, be prepared. I didn't have any issue, b/c their professionalism outweighed any tardiness. In the end the service done on my electrical outlets was superior.

Mr. Fletcher was on time and provided outstanding and professional service. I will definitely use City Renovations again in the future!

I talked to Mike yesterday and he said he could do the work. Today I talked to Mike's electrician, Fletcher and he said he was waiting on a response for his boss to find a ladder. He said he doesn't think he has a 20 foot ladder for my home. Mike told me to tell Fletcher to rent a ladder, and where I could get a ladder. I think that it's ridiculous that I have to find a ladder when they are a contractor, and should have a ladder, and be the middle man between him and his electrician.

I smelled smoke coming from an outlet and was very concerned about the its safety. I noticed the problem in the evening - after hours. I called 4 or 5 electricians to get immediate service and none where available at regular rates. City Renovations offered me emergency service, explain the cost and provided an immediate solution to ease my concerns. Mike explain my options and guarantee a technician for first thing the next morning. The electrician arrived promptly the next morning. Assessed the issue and thoughtfully explain the solution, including the estimated time and cost. I was very pleased with the service provided.