Remodel USA Waynesboro Windows

They bait and switch with materials. When you register a complaint they start dodging you. I would not recommend them to do a job for anybody. They don't honor appointments. They haven't worked one full day on the job since they started.

Remodel USA did a wonderful job on my kitchen. The job was completed in just under 2 weeks. The installer was neat and answered any questions we had.

They were not the lowest bidder, but in the end product was well worth the cost. Fast, efficient, flexible timing and exceptional quality

I do not recommend this company. They misrepresented themselves. They are contractors and sub out all the work. Communication between the project manager, home owner and the subcontractors is very poor. The project manager was rarely on the job and often didn't return calls. I never know who or if someone would show up to work on my bathroom. Whey were more expensive then other companies. We hired them because they told use the job would take one and a half weeks and their employees had the experiance and expertise for our job. It tool 5 weeks and the floor of the bathroom was not done to our specifications. Now that we have paid them, I have trouble getting them to return my calls. If you want anything custom, DO NOT HIRE THIS COMPANY .

very respectful and polite. and great service. Very informative. I would highly recommend remodel USA.

Was very professional and very knowledgeable. Explained things in detail.

Did a band up job showed up on time and made sure each day the clear up was don. Did the job in the 3 days stated. Would hire them again.

very professional, reasonable price, great customer service

We hired Remodel USA to Remodel our master bathroom. The sales experience and the end result were wonderful. The design was terrific! We had issues with the management of the project. Either our PM was overworked or poorly organized. The crew executing the job was often without materials or direction. We ended up spending most of the time directing the crew, running to the supplier to get materials, etc. This resulted in delays in completion of the work. However, to Remodel USA’s credit, they worked with us to get things back on track and compensated us for inconveniences. They made sure we were completely satisfied with the end results. Our bathroom is wonderful now. We would hire Remodel USA for future jobs.

we only just signed up with them to remodel our bathroom.

Our sales rep was extremely knowledgeable, came prepared to demonstrate the choices we had to make, and explained how the company would handle our job. The crafts people who performed the work were industrious and produced a fine product. If we had it to do over again, we would ask on the front-end for a written plan of what discrete work would be undertaken each day of what turned-out to be a 2 week (including Saturdays) job and we would have required at least a 30 minute advance telephone call alert before the workers would show up each day (all we were told was that workers would appear at some time between 8:00 a.m. and 10:00 a.m.). Supervisory people were not on-site much, but were available by telephone generally. Remodel USA was more expensive than other remodelers interviewed, but we felt that we received value for what we paid. I would hire Remodel USA again if we have a future need for something that is in their wheelhouse.

Wonderful with helping to decide on materials matching, accessories , designing and making suggestions. I love being able to see and choose on the spot the Hardware , lighting , other materials and colors on tbe spot to formalize a vision.

The crew was professional and the work was done on time. They removed old materials and debris. The one issue we had was haggling over the price. If we hadn't done some online research; we would've overpaid.

To let you know my kitchen remodeling began on June 12 and to this day Sept. 9, 2017, I have been w/o a kitchen and unable to utilize my up and downstairs to their negligence from day one. Do they care? If they did I wouldn't be writing this today neither would I be in this situation. I could go on and on, however, it wouldn't benefit because it hasn't gotten any better. I would never recommend anyone to this company.

Original installer did most everything wrong. Placed new bathtub directly on my hardwood flooring, cut the wrong size plywood to replace rotted piece on the edge of the tub so he put the tub in place on top of the rotted section of flooring. The list goes on but this is sufficient. I called the project coordinator, the one bright spot here, told her the installer would no longer be allowed in my house. His replacement did excellent work on wall and floor tile, poor work on painting preparation, failing work on a ground fault interupter. Also the company refused to obtain the required plumbing and electrical permits.

The crew that actually did the remodel of our bathroom did a great job. Andrew, the lead contractor does a fantastic job. They kept every thing clean and in order, very friendly and polite. Great job you guys, Thanks.

Everyone I dealt with at Remodel USA was very professional and polite. The construction guys were always on time, worked the whole time they were there, and cleaned up every night when they were through. I was more than pleased with everything they did.

The quality of the work and material was good, however a two week job turned into two months. the wrong light fixture was installed and vanity door had noticeable imperfection, which had to be reordered and replaced.

The team did a good job in a timely manner but after numerous attempts of trying to get the warranty on the the materials the company only provided a year warranty and everything after the year I would have to pay. Very displeased with this false information from the sales rep and owner. There customer service needs to be improved greatly.

I signed a contract in April and I have yet to have a permit or anything else and I have not heard from them in over a month. They took my down payment and have not even started the job and the finish date was July 15th and not even a permit pulled.

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