It laid above ground for over 6 months. It took many phone calls before someone came out and buried it.
Description of Work: Re-routed the cable coming into my house when I added an addition.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
1.0
$150
joan D.
01/2014
1.0
internet service
+ -1 more
My most recent call to set up technician services - they told me the tech would come between 8am to 7pm. I'm supposed to wait all day for what will probably be a temporary fix??
Description of Work: If you live on the north end of OT Alexandria, do not get Verizon. It does not work in this area. Constant headache bc internet keeps getting dropped. Multiple phone calls and service with no sustained fix. We are moving over to Comcast.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Tara M.
09/2013
5.0
internet service, cable tv service, cell phone service
+ 1 more
We just changed our plan. It's a bit different and everything's on hold. It's really good. It's reliable. It's pretty fast. It's more of the technology rather than the provider. My cellphone doesn't very much lose phone calls. They're available. They have pretty good reception in the country.
Description of Work: We are using Verizon for the TV and cable bundled. We have our internet and cellphone services with them too.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Agnes M.
09/2013
5.0
cell phone service
+ -1 more
They are pretty nice. They help me when I don't know what to do on my iPhone. I have good service. I have everything on my phone that I have on my computer but I don't know how to use it all yet. One of their locations actually gives lessons. I love my little iPhone. It is wonderful. I can google and facebook on it.
Description of Work: I use Verizon for my cell phone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$73
Jacob S.
09/2013
5.0
internet service, cable tv service, landline phone service
+ 1 more
I do everything on line. I went with Verizon because I had a horrible experience with my last other service providers. My bill is consistent, it doesn't change from month to month. My problem was billing with the previous company and I haven't had any billing issues with Verizon.
Description of Work: Verizon supplies my home cable, Internet and telephone for me.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$180
Peter F.
06/2013
4.0
voice mail, internet service, cell phone service, landline phone service
+ 2 more
The internet is reasonably fast and I don't have anything to compare it to. We are on the margins of one of their towers so occasionally the reception is not all that it ought to be. We have used them for about 42 years. We continue to sue them because of the convenience since they provide all 4 services so I don't have to have more than one bill. Price wise we don't think the competition exactly matches the service.
Description of Work: We use Verizon for our 2 cell phones, land-line, and internet.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$250
Joseph M.
06/2013
5.0
cell phone service
+ -1 more
I have never lost signals or drop calls. I get a 20% discount because of where I work. It acts like a Family Plan. I fill out a form and I send it to Verizon and they discount everything 20%. Basically it is the plans that are available and pretty much cover everything. I never ever had an issue.
Description of Work: I use Verizon as my cell phone provider.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Cheryl W.
06/2013
3.0
internet service, cable tv service, cell phone service
+ 1 more
The service is okay. I think the drop calls and other inconsistencies are based on our location like if I'm in the mall. Their internet is also great and their cable is also okay. Their fiber optic cable is really incredible. If you have a high definition TV, the pictures are sharp and crisp. But their customer service on the is not very good.
Description of Work: I use Verizon for my phone, internet and cable.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$500
EMILY F.
06/2012
5.0
internet service, cable tv service, landline phone service
+ 1 more
We've been with Verizon for about a year.
Description of Work: Internet, cable, and land line phone
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Ann C.
06/2012
4.0
satellite tv service, voice mail, internet service, landline phone service
+ 2 more
We are not happy with the internet speed, but that is because we are at the highest point and they have to install some things in the neighborhood. I am not sure if I want that. I don't have any other problems with them. I have a problem with the direct TV from them, but I think it is a problem with the equipment I have. I have not tried to get that corrected.
Description of Work: I use Verizon for internet and phone services. We also use them for cable services. I also have voice phone with them.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$200
E P.
06/2012
2.0
internet service, cable tv service, landline phone service
+ 1 more
Their customer service is not good. They are over-priced. When all my systems were down, it took them two days to have somebody come and fix them. The cable went out the next day, and they didn't get it restored until end of the week. They said somebody was coming out; they never showed up. They couldn't get their act together.
Description of Work: I use Verizon for land line, cable, and Internet.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
$150
Dave B.
05/2012
1.0
internet service, landline phone service
+ 0 more
Terrible. I've been without landline service for two weeks. The earliest I can get a techician here is June 1.
Description of Work: I have not had landline service from Verizon for 2 weeks. I submitted three tickets the first two were reported as completed and problem solved, but I still do not have phone service.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kristi J R.
05/2012
5.0
voice mail, internet service, landline phone service
+ 1 more
They are adequate. I have not done any research to find any better service. Sometimes the voice mail is not working, but it has been fine; if there is any problem they have resolved it. They have been pretty good because most of the time it works. They did the wiring a while ago and we had complex wiring because it is an old house and they had to work really hard to get the phone lines in and also get the internet connection. Everything was set in one day and they worked a whole eight hour day to get it done and I was very impressed. We had no problems and everything is working. One weekend the voice mail wasn't working but they fixed it right away. We are pleased with them. We never had complaints or problems. I think their price is reasonable. I guess it is okay.
Description of Work: We use Verizon for voice mail, landline, and internet services. We have FIOS with them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert M.
05/2012
5.0
voice mail
+ -1 more
They are very good I have no problems with them at all.
Description of Work: They provide me with voice mail services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ellen F.
05/2012
4.0
voice mail, internet service, cell phone service
+ 1 more
Overall, they have been very good. We have never had any issues, technically or otherwise. We always get a good signal. Any problems we have had has been with the internet, but they have been very responsive and remedied the problems quickly.
Description of Work: They provide voice mail services on our cell phones. We also have internet service with them.
Rating Category
Rating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeffrey S.
05/2012
4.0
internet service, cable tv service, cell phone service, landline phone service
+ 2 more
They have the best network, so I don't lose a lot of calls. I am stuck with them because they get the best reception in places. My parents live in a rural area and other carriers don't have reception there. When they come out, they have been good.
Description of Work: I use Verizon for phone service, internet service, and cable service. I have used their cellular service for 15 or 16 years.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Tonia D.
05/2012
4.0
cable tv service, landline phone service
+ 0 more
I have the triple play from Verizon. There is nothing outstanding and I think it is a little pricey but the customer service is good. They are just an average company but I don't have any problems with my service. I will continue to use the services for Verizon in the future.
Description of Work: Verizon is my provider for my cable and my cell phone.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$149
Kelly I.
04/2012
4.0
cell phone service
+ -1 more
I am pleased with them. I used their insurance to replace my son's phone, and I had no problem. I paid a lot for it. The service is fine, but it's just too much money.
Description of Work: I used Verizon for cellular service.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
Deborah C.
04/2012
5.0
cell phone service, landline phone service
+ 0 more
Their service works for me and is reliable. They have a bunch of packages for everything under the sun. My experience with them has been good and I like them. They have a lot of free minutes. I hardly get dead spots. Whenever I have had to talk to any of their people they have been professional. I would use them again in the future.
Description of Work: I use Verizon for landline and cellular phone service. I have a family plan with them.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
4.0
Yes, I recommend this pro
$30
Brad M.
04/2012
3.0
cell phone service
+ -1 more
They fall a little bit short in the support service that they provide. I will use them again in the future.
Description of Work: I use Verizon as my cell phone service provider.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
Richard M.
04/2012
4.0
internet service, cable tv service, landline phone service
+ 1 more
My only complaint is that they are very expensive, otherwise the service is good.
Description of Work: We have cable, internet, and phone service through Verizon.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
Yes, I recommend this pro
$150
Audrey C.
04/2012
3.0
voice mail, internet service, cable tv service, landline phone service
+ 2 more
They are okay. They want you to do online agent all the time to solve your own problems.
Description of Work: We use them for phone, internet and cable television.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$240
Karyn B.
04/2012
5.0
cell phone service
+ -1 more
I love my cell phone service and I will continue to use them.
Description of Work: I use Verizon for my internet and cellular phone service.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
litsa M.
04/2012
3.0
landline phone service
+ -1 more
They are difficult to deal with and there are too many departments to talk to. Level of authority from department to department is unclear. It often takes while to resolve issues.
Description of Work: I use VERIZON for my home land line phone service. Last time we dealt with them was to get a modem problem resolved.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
william H.
04/2012
4.0
internet service, cable tv service, landline phone service
+ 1 more
I have used Verizon for about two years. I like that the fact that they have the fiber optic internet. I like their phone service because my wife is on the phone all the time. If it wasn't for them, I would be in the poor house. Their prices are a little high, but their service is pretty good. I would recommend them to others. In this area, we have two choices. There is either Cox or Verizon. The like to screw you with their television. The package options are ridiculous. If there are a few channels that I want, I have to get every channel under the sun.
Description of Work: We use Verizon for our land-line phone.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
Phone Service - Landline,
TV Service - Cable,
Phone Service - Cellular,
Voice Mail,
TV Service - Satellite
FAQ
VERIZON is currently rated 4 overall out of 5.
No, VERIZON does not offer free project estimates.
No, VERIZON does not offer eco-friendly accreditations.