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R E Robertson Plumbing & Heating

Plumbing, Heating and Air Conditioning, Drain Cleaning,

About us

R.E Robertson offers a wide range of Plumbing and HVAC services. Our plumbing and HVAC departments consist of mechanics that specialize in kitchen and bath remodeling and residential heating and cooling installs and repairs to new commercial installs and tenant build out.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Installation & Repair, Heating & Air Conditioning & Plumbing

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Financing Available
MasterCard
Visa

Reviews

4.671 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
18%
3
6%
2
1%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.9
Showing 51-71 of 71 reviews

Christopher L.
08/2017
5.0
plumbing, water heater repair
  + 0 more
Professional from start to finish.
Description of Work: Replace hot water heater

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

paul R.
01/2017
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from R E Robertson Plumbing & Heating
Thank you for your business! We really appreciate it!

paul R.
12/2016
5.0
plumbing
  + -1 more
Fine.......
Description of Work: Replace disposal

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from R E Robertson Plumbing & Heating
Thanks for the review Mr [Member Name Removed].

Elaine L.
08/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Rhonda M.
04/2016
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Harry B.
09/2015
5.0
plumbing, wells
  + 0 more
unknown
Description of Work: Had a water pressure issue and was concerned that the problem emanated from either the well pump or the pressure tank (either of which would cost into four figures easily). R E Robertson's rep was able to identify the problem, fix the portion that he could, and informed me that the rest of the problem was in the rented water softening equipment. Got in touch with the contractor for the rest of the problem and all was soon corrected 100%. Cost overall to fix was significantly less than 1/10 of the feared cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

DIANE D.
07/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$5,000

Timothy & Darlene B.
06/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: I can't speak more highly of these guys. Our air conditioner compressor cooling fan failed. After another company came on a Friday too late to order a $1000 fan motor for our air until Monday and were still fooling around Tuesday, Angies list gave me Roberston's name and another. In comparing costs of new units which have 40% more efficiency and use the latest coolant we decided to replace the whole 15 year old 4 ton unit. Robertson's estimator came the same day and was obviously knowledgeable in contrast to another company's estimator. I had a quote by the end of the day and it was slightly less than the others. After giving credit card in morning, the installers came the next day. They were pleasant to work with in moving things. I was impressed that the lead installer had been hired by the company into an apprenticeship program several years earlier after he admittedly had some trouble as a young man. | The person at the desk was on top of everything. Finding a company that had such competent and considerate employees was a rare pleasure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,300

Jenny G.
06/2015
3.0
plumbing
  + -1 more
unknown
Description of Work: The plan was to have a new ac unit, new heater coil, upgrade in the duct work out of the central unit, and dual wifi thermostats installed. I agreed to have the work done, with some confusion as to the "financing" provided by the company (a credit card application for wells Fargo). I was waiting for the updated proposal, and tried calling the office directly. They proposed directing me to the voicemail of the person that I hadn't heard from, and had no other assistance to offer. I ended up going with a different vendor, with better warranty benefits and a lower cost. Seems this contractor did me a favor!

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
2.0
punctuality
5.0

$12,000

Lynne C.
12/2014
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

marlene K.
05/2014
4.0
plumbing
  + -1 more
unknown
Description of Work: Replace part of the main water pipe to the house. It took several days, but it was done to our satisfaction.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Teresa S.
10/2013
4.0
plumbing
  + -1 more
unknown
Description of Work: They repaired a water valve. It worked out fine. They finished quickly, it about 2 hours.
Rating CategoryRating out of 5
Yes, I recommend this pro

JoAnn W B.
07/2013
5.0
drain cleaning, plumbing
  + 0 more
It was good. Expect good service.
Description of Work: I used R E Robertson Heating and Cooling about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Janice C.
07/2013
4.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charlie C.
01/2013
5.0
plumbing
  + -1 more
They were on time, knowledgeable and did great work.
Description of Work: They installed the faucets and plumbing for our kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Laura M.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
We have used them for over thirty years. They do work for our apartment buildings as well. We will use them again.
Description of Work: They provided maintenance for our heating system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dorothy L.
09/2010
3.0
plumbing
  + -1 more
The plumber replaced the fixtures with new ones I had purchased. The sink no longer drains. I asked them to replace the handle on the toilet. They said they could not as the length was not correct???? The toilet does not fill properly. The fixtures for the tub were left in a pile with assurances they would order replacements. They cleaned the screen on the cold water intake to the clothes washer. I called and they never retuned except to fix the connection to the washer (after cleaning the screen they did not put it back together properly and my utility room was flooded.) Robertson was recommended to me as reliable. The plumber who messed up everything he touched was Keith who was accompanied by Gary.
Description of Work: The Plumbing Service Order was to replace LAV and TUB faucets. I paid $294 for results that were less than satisfactory.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$294

Marcel V.
08/2008
3.0
heating & air conditioning/hvac, water heater repair, wells
  + 1 more
Right after we moved in, our heat pump stopped working. A service tech came out right away and replaced a board. He also let us know that the heat pump was quite old and would need replacing. We signed a service contract for annual maintenance. The air conditioner stopped working. They charged it and told us it was leaking and would need replacing for the next season. Water all over the floor in the basement. We thought it was from the water heater so we said that over the phone when we called. They didn't check it - just replaced it. Turned out to be a plumbing issue not related to the water heater. They did not diagnose - didn't even attempt to diagnose. Replaced a water heater that didn't need replacing. Unnecessary expense. The heat pump stopped working. A service tech told us it needed replacing. We asked for a quote on the furnace and AC. We didn't get it. Ended up using another HVAC contractor - We appreciated the input on the heat pump and the AC.
Description of Work: Serviced heat pump. Repaired heat pump. Serviced AC. Replaced water heater.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

$500

Karen D.
07/2006
4.0
plumbing
  + -1 more
The two men who came were very good. They came quickly. I think they were a little pricey despite their courtesy. I probably wont hire them again because of the price.
Description of Work: He attached a portable shower to the wall and put a new aerator in my kitchen sink.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$96

Laura W.
09/2005
5.0
drain cleaning
  + -1 more
COULD NOT LOCATE OUR HOUSE. CALLED SOMEONE THEY KNEW WHO USE TO DELIVER MAIL IN OUR AREA TO FIND OUR HOUSE. THAT IS REALLY GOING THE EXTRA MILE (THEY COULD NOT FIND US ON THE MAP). THEY DID A GREAT JOB. HELPED TROUBLESHOOT FOR FUTURE ISSUES.
Description of Work: SLUGGISH PLUMBING. LAUNDRY WATER BACKING UP INTO TUB DRAIN. RAN CABLE IN FROM C/O IN THE UTILITY ROOM. 55 FEET TO OUTSIDE. C/O DID NOT PULL ANYTHING BACK. RAN WATER TO CHECK.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$176

BOB H.
06/2005
5.0
plumbing, water heater repair
  + 0 more
THE SALES REPRESENTATIVE WAS VERY NICE AND SHOWED UP ON TIME FOR THE APPOINTMENT. THE SERVICE TECHS WERE VERY POLITE AND THEY CLEANED UP THE JOB WHEN THEY WERE FINISHED.
Description of Work: THE QUALITY OF THE PLUMBING WORK THAT WAS PERFORMED WAS OUTSTANDING AND VERY PROFESSIONAL.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800
    • 1
    • 2
    • 3(current)

Contact information

1829 George Ave, Annapolis, MD 21401

www.rerobertson.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Drain Cleaning,
Water Heaters,
Wells and Pumps,
Generator,
Natural Gas Lines

FAQ

R E Robertson Plumbing & Heating is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

Saturday: Closed

R E Robertson Plumbing & Heating accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
Yes, R E Robertson Plumbing & Heating offers free project estimates.
No, R E Robertson Plumbing & Heating does not offer eco-friendly accreditations.
No, R E Robertson Plumbing & Heating does not offer a senior discount.
Yes, R E Robertson Plumbing & Heating offers emergency services.
Yes, R E Robertson Plumbing & Heating offers warranties.
R E Robertson Plumbing & Heating offers the following services: Installation & Repair, Heating & Air Conditioning & Plumbing

Contact information

1829 George Ave, Annapolis, MD 21401

www.rerobertson.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM
Saturday:
Closed