SUN & SOUND

This owner uses deceptive practices to make money for his business with no concern or regard to how it impacts his customers. On Friday, December 21, 2012 we took our van in to get the sunroof check out as we had a wet floor on the passenger side. We were told one of the seals was gone on the sunroof and it needed to be replaced. We asked what it would cost and if he would be able to fix it for us - we told him we needed the van back on Monday, December 24th as our daughter needed to be back in New York for work. He told us it would cost between $300-$400, he could start the work on Saturday, December 22 and finish it on Monday, December 24th. We re-emphasized the fact that we needed the van back on Monday, December 24th and he stated it would be no problem - we would have it back. So we left the van to be worked on. We called on Monday, December 24th @ 1 pm to see when we could pick up the van and the owner informed us it wouldn't be ready until Thursday, December 27th. He told us it was all pulled apart and he didn't have a work crew that could work on it - the work crew wouldn't be back in the shop till Thursday, December 27th. We reminded him of his commitment he made to us on Friday to have it ready on Monday - he simply stated 'There is nothing I can do'. We were forced to leave it at the shop and our daughter had to call work to let them know she wouldn't be returning until Friday. On Thursday we called for an update and were told the owner would get back to us - he never did so we drove down to 24 Mill Street to see if the van was even being worked on. We had to wait for several minutes before the owner came out to talk with us - he told us it would be ready by 4 pm. We went down to pick it up, the owner was rude and ignored us as much as possible. We asked about a discount since he was unable to meet the service commitment he made to us - he simply stated he had discounted it as much as possible - he had over $400 work of parts and labor into the job. So again - his estimate was $300-$400 before he failed to provide the services as promised and kept our van for almost a full week, yet another deceptive statement - he charged us $410. Before we paid the bill we demanded to inspect the van and work completed. He told us the bills get paid first then you can get the van - we stated he had already deceived and mislead us once...we weren't paying until we checked out the van. We checked out the sunroof, paid the bill and left. Once at home we realized that the passenger front seat was totally soaked, we then realized he had made a point to open the van from the passenger side when we inspected it - that way we wouldn't realize the seat was complete soaked. When we checked on our van on Wednesday, December 26th we found it sitting outside in the parking lot - we figured they must have fixed the seal but now realize they had left our van outside during the heavy snow/rain storms that we had during Christmas - what honest, reputable business owner would leave a van with a leaky sunroof outside for 3+ days when there was plenty of inside parking available. There are Massachusetts and US laws that prohibit the use of 'unfair or deceptive' business practices. It's clearly obvious that the business practices used by the business owner of Sun & Sound of 24 Mill St., Worcester are deceptive given all the complaints filed against the business on various websites. Something should be done to protect/warn people about the business practices used by the business owner. Potential Customers - stay away from this business, the owner is rude, arrogant and will promise you anything to get your money and if it doesn't fit into his schedule you are out of luck!