Northeast Water Remediation Inc

It started out well, and went very downhill from there. The owner Tom talks a good game, and, what happened on site and what he said would happen were two very different things. And when a VERY big mistake was made by his crew involving asbestos tiles, Tom never stepped up to make things right and actively resisted making things right. No homeowner should have to fight this hard with a company to try and keep their home safe when the homeowner is already going through a nightmare with their home (i.e. sewage flood). Working with Tom and his company resulted in taking an already very stressful situation, and turned it into an even more stressful, complicated situation and left me feeling even more unsafe. The below are all things that occurred on my job: - Tom said the guys on site would let me know when they were going to spray the chemicals in the laundry room (to remediate the mold from the sewage flood) so I could step out of the house to ensure I was safe as I have sensitivity to chemicals. The guys on site never did this on Sep 29th and the fumes definitely came up the radiator pipes into my 1st floor. - I had made a plan with one of the guys on site the morning of Sep 30th, to move my belongings out of the finished living room in the basement, to the garage before they would rip up the carpeting and padding in the basement living room, because underneath the padding is asbestos tile and I wanted to avoid potential exposure to my personal belongings. Especially since Tom’s workers had already uncovered the prior homeowners had glued the carpet padding to the asbestos tiles (and yes I had told them don’t touch the padding where it’s glued to the asbestos tile). My insurance would have happily paid them 6 hrs of labor to move my items. I had also instructed Tom’s worker my dehumidifier needed to be emptied as it needs to be emptied every 24 hours (I had told Tom the owner this as well). Unbeknownst to me, the worker then ripped up the carpeting and padding with my items still in the room and industrial fans going. And broke some of the asbestos tiles when pulling up the carpet padding and didn’t understand the implications of what he had done. The only reason I found out asbestos tiles were broken is because when the worker went to leave, I asked if any of the tiles had broke, and he said yes, in a few places. The worker left, I texted the owner, somebody from the company came back and I heard tape being applied in the room. Apparently they were covering over the broken asbestos tiles with cardboard and tape which does very little when the damage and any exposure had already happened in the room the minute they broke the tiles. - When I talked to the owner, Tom, on Oct 1st and asked why weren’t my belongings moved out of the room like I had instructed, Tom said he would ask the guys and get back to me. Tom never got back to me on what happened. When I saw the worker on Oct 4th and asked why he never moved my belongings, he said I didn’t have time to move them because I had another job to get to. In other words, Tom and his company cut a corner, at the expense of my health and my belongings. - When I talked to Tom on Oct 1st about what was going to be done about my belongings being potentially exposed to asbestos, he said Neil at Eerie Environmental would clean my belongings (the company Tom hired for the asbestos tile testing and abatement). I have since talked to an independent asbestos tester and any porous material (i.e. clothing, etc.) if it has asbestos on it, has to be thrown out and cannot be cleaned so Tom was giving incorrect information and a false sense of security. - When I texted Tom on Oct 2nd and asked who was going to empty my dehumidifier given it needs to be emptied every 24 hours to keep the humidity below 45 to prevent mold growth in the basement living room, and I was no longer comfortable going into the room now that there’s been potential asbestos exposure, he had the guy on site who had broken the asbestos tiles call me. The guy instructed me to go into the room and empty the dehumidifier. I said no, I’m not comfortable doing that given the broken asbestos tiles and he responded, he wasn’t qualified to go in there. The worker then proceeded to say it wasn’t his fault the asbestos tiles broke, it was the fault of the prior homeowners for glueing the carpet padding to the tiles. The worker also told me he’s never worked with asbestos tiles before. I instructed him to have the owner call me. Tom never called me. Instead Tom sent the worker out to my house to empty the dehumidifier. The worker then unplugged my dehumidifier saying it isn’t needed given the industrial dehumidifier their company had running in the laundry room and he moved their industrial dehumidifier into the basement living room. - The workers on site left the windows open to my laundry room and no one from the company thought to make sure they were closed before it rained on Oct 3rd and this is a basement that already has a moisture problem with the windows closed. I had to ask the worker who came on site Oct 2nd to close the windows before the rain came in. - The evening of Oct 3rd I emailed Tom and instructed him I would be hiring a different asbestos abatement company than who he had hired as I was no longer comfortable with the quality of people Tom was bringing into my home. When I followed up with Tom via text on Oct 4th to make sure Tom saw the email, Tom misunderstood what I was asking twice and had the audacity to say his worker was unaware my dehumidifier needed to be emptied (yes this wasn’t even what I was texting him about, and yes I had instructed both Tom and his worker about this two days earlier on Oct 2nd). - The afternoon of Oct 4th I clearly texted Tom their industrial dehumidifier was going to need to stay in the basement living room until the room was tested and cleared there was no asbestos on my belongings or in the air and it was safe for me to empty my dehumidifier every day. I also informed him if the insurance company wasn’t going to pay for the additional asbestos testing I expected his company to pay for this since it was his workers who broke the asbestos tiles. Tom never responded to the text. His workers showed up a few hours later and when I asked if that was the industrial dehumidifier they were rolling out of my basement living room the worker said yes. So Tom completely ignored my text and was going to leave my basement with zero dehumidifying solution in a basement that gets moisture and will mold if there is no working dehumidifier. When I went to block the worker from removing the industrial dehumidifier, the worker threatened to call the police on me. I said call Tom. The worker instructed me to call Tom. I said I can, Tom won’t pick up my calls. I proceeded to call Tom, and once again, Tom didn’t pick up the phone. The worker tried calling Tom and Tom didn’t pick up the phone for him either. Tom responded via text and said “I’m happy to leave the scrubber but I'm going to have pull the rest of the equipment” which didn’t even solve the moisture problem I was concerned about. I texted him back and said the dehumidifier needs to stay or your crew needs to come back once a day and empty my dehumidifier until it’s safe for me to enter the room again. Tom texted back “No”. Mind you this is after I had talked to my insurance claim appraiser earlier in the day and he was in agreement the dehumidifier needed to stay since I couldn’t access the room due to the potential asbestos exposure. Instead Tom called my insurance adjuster (different person than the claim appraiser), didn’t explain what was going on to the adjuster and had the adjuster call me. I explained to the adjuster what was going on and the adjuster agreed to extend payment on the dehumidifier another day until this got sorted out between myself, Tom, and the Insurance Claim Appraiser. Tom ignored this and still took the industrial dehumidifier. One of Tom's workers finally took the initiative to plug my dehumidifier back in and attach the hose solution and run it to the mop sink in my laundry room so it would drain without me having to go into the room and so mold wouldn’t form in my basement living room. Had I not been supervising what the worker was doing on my dehumidifier (he had pulled it out of the room and brought it into the garage to work on it with me), the worker would have further damaged my dehumidifier as he had already cut the pull tag off of the hose plug that made it extremely difficult to pull the hose plug out, he would have pulled on the piece that isn’t supposed to be pulled on. I was shocked at how I was being treated when it was Tom’s company who created the asbestos exposure in the basement living room and created the problem of me no longer being able to go into the room. - I signed the paperwork on Sep 29th to start the work with Tom’s company and was never given a copy of the paperwork until late afternoon Oct 4th so the entire time they were doing the job I was very unclear what their scope of work was, whether the asbestos tile tester was being paid by Tom’s company, me, or the insurance directly, etc. And when I tried to clarify this on the phone with Tom on Oct 1st, Tom sounded all annoyed with me. - Lastly, Tom didn’t even know my belongings needed to be removed from the room for the upcoming asbestos abatement. Tom had said he didn’t think they needed to be and instructed me to call Neil and ask about this. I did, Neil never called me back. And I’ve since confirmed with several reputable asbestos abatement companies that absolutely my belongings need to be removed from the room before the asbestos abatement is done.

I called Tom when our upstairs toilet overflowed & leaked through the ceiling & a light fixture. Tom responded promptly, gave me tips for what to do in the interim, and came out on a Sunday for an initial estimate. I was very ready to hear that we’d need to rip out the ceiling, and I really appreciated Tom’s honesty in telling me he didn’t think we’d need to cut away the ceiling. He could easily have gotten himself a bigger job, but had the integrity to tell us we didn’t need to take the pricier route. I would 100% recommend Tom, and though I hope we don’t have reason to need these services again; if we do I will definitely call Northeast Water Remediation. I can’t speak to the quality of work, other than his initial assessment (which was efficient & thorough), but his integrity speaks highly of his work ethic, and I’d trust him to do any work we needed done. Also his quote for a bit of patching & re-painting down the line was very reasonable.

The leak happened with three hours remaining before I had a car picking me up to take me to the airport. I was in a total panic and called Northeast Water Remediation, which was a recommendation from our plumber, whom I trust. Thomas was at our house within an hour of the call. He was calm (and calming to me) and professional. He's very thorough about cleaning up and making sure there's no where that mold will grow, which made me super comfortable trusting him to do a detailed job. He came back twice in my absence, to bring in blowers and then remove them. When I came home it was like it never happened. I hope I never have need to use them again, but if I have an emergency, they're the only company I'll call.

Tom and his crew cleared the roof. Sprayed to kill possible mold growth, and dried my home. He was very thorough and professional

Tom was extremely helpful. Tom worked for a friend of mine who raved about his honesty and work. He is an excellent resource to have in situations like this. I called Tom who said he would be over ASAP. While he was on his way over he explained over the phone how to control the spread of water which may have saved mine and my tenants belongings. He was very professional, honest, hardworking and has earned my business in the event something like this happens again.

I am still shell shocked by back-to-back incidents that caused me to need a remediation specialist; but I'm so glad my plumber recommended Tom and Northeast Water Remediation! I don't know what I would've done without Tom and his team taking charge and putting my house back together, professionally and quickly! We were unlucky enough to have two separate occasions to need Tom's help. The first flood happened right before Christmas. It was a broken drain pipe inside the wall of our finished basement. Tom responded within an hour of my call. He and his crew worked diligently and professionally. Always working around my schedule which was no easy task. They had my house back up and running in a matter of days. That included tearing out walls and carpeting, cleaning out the water and gunk inside the wall, applying mold retardant and then reconstructing the entire area. The second happened a few weeks later. A water line to a toilet on the upper floor let loose while no one was home. The water ran for about 2.5 hours resulting in flooding on the two floors below. Again, Tom responded swiftly and professionally and helped us out every step of the way. He had to tear out two ceilings, remediate the water damage and rebuild them, paint them, put up new trim, etc. My house looks like nothing ever happened. In both instances, Tom provided very detailed breakdowns of each job and he met with my insurance adjuster to be sure the insurance adjuster understood everything that needed to be done. I hope I never have another flood but if I do, Tom is my first phone call!

Tom and team helped with a MASSIVE flooding issue due to a leaky pipe in the basement of my business. He was on site to assess the situation within 2 hours of the service call. He was very professional, helpful, and did an incredible job.