United Tile America

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We bought tile for several renovations in the past 10 years from United & they have worked well with our contractors. I love their selection & have previously been impressed with them. However, this experience was VERY different. I went to discuss replacing my kitchen backsplash & some broken floor tiles. The person that talked with me was great- lots of ideas, ready-to-order replacement tiles, etc. BUT I had to wait over 2 weeks (making several calls to United) to get a call from the installer, Bryan (for an estimate). We then set up an appointment for a Monday morning. I took the morning off work, but he never showed or called. I will be using a different tiler for this job &, frankly, this experience makes me wary of using United Tile at all in future. This is unfortunate for both of us- we had used them extensively (2 kitchens & 3 bathrooms) & are planning more renovations. These ratings are for the installer only.

Brian from United Tile spent a good bit of time looking at our bathtub replacement project and was able to adjust the amount of tile we were ordering to surround the tub so that we would have enough. Although he would have done a very professional and thorough job, it wasn't clear how we would have his work mesh with a plumber and who would do the other incidental carpentry that might come up as the bathtub was leaking and the wood underneath it would likely need to be replaced. His estimate was on the high side, but perhaps we would be able to use his services for a future job that only involves tiling.

Brian came and gave estimate promptly. Installers did a beautiful job and were helpful in selecting a grout color. Area was left clean.

UNITED HAS THE BEST SELECTION OF ANY PLACE I HAVE BEEN, AND THEIR PRICES ARE VERY COMPETITIVE. FOR BOTH REMODELING PROJECTS I FOUND EXACTLY WHAT I WANTED THERE. MICKEY, THE MANAGER, IS VERY HELPFUL.

THE FLOOR IS BEAUTIFUL, BUT I HAD TO COMPLETE THE WORK. THEY HAD MOVED THE DISHWASHER AND IT WOULD NOT WORK AFTER THEY HAD MOVED IT. I CALLED AND TOLD THEM I WAS NOT GOING TO PAY THE FULL AMOUNT BECAUSE OUR DISHWASHER WAS NO LONGER WORKING. AFTER SPEAKING WITH BRIAN, THE BOSS, IN A HEATED CONVERSATION HE SENT OUT TWO WORKERS. THE CONVERSATION WITH BRIAN WAS NOT PROFESSIONAL AT ALL, HE KEPT TELLING ME THIS WAS NOT THEIR PROBLEM. WHEN THE WORKERS DID COME, THE HEAD OF THE CREW WAS VERY RUDE. THEY DIDN'T EVEN FINISH THE WORK, I HAD TO DO SOME GROUT WORK NEXT TO THE DISHWASHER. THE FLOOR DOES LOOK GREAT, BUT I HAD TO GO THROUGH A HASSLE WITH THE COMPANY.

I FOUND THE WORK CLEAN, QUICK, AND EFFICIENT. BRIAN WAS EXTREMELY ACCOMMODATING. HE ARRANGED FOR A PLUMBER TO COME IN AND REMOVE THE TOILET AND SINK, BEFORE TILING, AS WELL AS PUTTING THEM BACK AFTER THE WORK WAS DONE. THE PERSON WHO ACTUALLY LAID THE TILE WAS VERY HELPFUL AND SOMEHOW MADE THE DESIGN WORK, EVEN THOUGH I HAD LESS TILE THAN I ORIGINALLY THOUGHT. MY ONLY COMPLAINT IS THAT THEY COULD HAVE BEEN BETTER AT PUTTING DOWN TARPS, AND MAKING SURE THAT NO STAIN OR MUD GOT ON THE HALLWAY CARPET.

THEY WERE EXTREMELY COURTEOUS AND PROFESSIONAL. THE ONE GLITCH WAS THAT THE SLATE TILES ORDERED FOR MY JOB GOT INADVERTENTLY SOLD TO ANOTHER CUSTOMER, SO I HAD TO WAIT SEVERAL DAYS FOR THE JOB TO BE COMPLETED. THE FINISHED WORK, THOUGH, IS NEAT AND STRONG. IT LOOKS GREAT.

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THEY WERE VERY PROFESSIONAL. THEY CAME IN RIGHT AT THE ESTIMATED COST. I HAVE BEEN INVOLVED IN THE BUILDING OF THREE HOUSES, SO I KNOW A LITTLE BIT ABOUT IT, AND I JUST CANT SAY ENOUGH ABOUT THEM. IF I HAD TO GIVE THEM JUST ONE GRADE, IT WOULD BE AN A+!!!

THEY GET AN 'F' IN HONESTY. I ORDERED LATICRETE CAULK FROM THEM, TO FINISH A SHOWER. THEY OBTAINED CAULK OF A DIFFERENT MANUFACTURER AND CLAIMED THAT THEY MAKE IT FOR LATICRETE. LATICRETE ASSURES ME OTHERWISE, AND THE CAULK THEY GAVE ME IS NOT EVEN RATED FOR SHOWERS! TAKING THEIR WORD FOR IT COULD HAVE JEOPARDIZED THE WHOLE BATHROOM.

THE COUNTERTOPS LOOK GREAT, AND THE QUALITY OF THEIR WORK WAS EXCELLENT. THE PRICES WERE ALSO VERY REASONABLE COMPARED TO OTHER AREA COMPANIES. THEY GOT THE JOB DONE MORE QUICKLY THAN I EVEN HOPED FOR. CUSTOMER SERVICE WAS A BIT LACKING, HOWEVER, AS THEY COULD OCCASIONALLY BE PUSHY AND UNPROFESSIONAL. AMONG OTHER THINGS, THEY INSISTED THAT I PAY THE BALANCE OF THE PRICE BEFORE THEY WERE COMPLETELY DONE WITH THE JOB.

REAL PROFESSIONALS. FIXED A PROBLEM CAUSED BY THE NEW TILE WITHIN A DAY WITHOUT CHARGE. WOULD USE THEM AGAIN.

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