First Class Roofing, Inc.

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They were very responsive at first, via e-mail and asking us to text the address - we purchased the deal on 2/3 they came on 2/5. The Big Deal provided the following service: $299 for cleaning up to 20 feet of ice and snow from the roof, gutters, and downspouts Includes cleaning up-to 8-feet on the roof. Gutters will be cleared and salted. Once here the owners son Andrew told my partner it would cost an additional $800.00 to perform the work but if she paid cash he would make it $500.00. When she refused he relented and excepted a check (which we have since put a stop on). Upon further review of the service promised through the big deal we realized the work performed was within the parameters of the Big Deal. They "cleared" an area that was about 15 linear feet and said it would cost even more to go on the roof. In addition the crew was only on sight for less than an hour and the dams reappeared with in 24 hours of service. We reached out to the company on multiple occasions asking for an itemized bill and voicing our concerns but was told they are to busy and would get it to us next week (now this week). We are upset by the lack of prompt communication via direct texts as well as the insinuation that if we paid cash it would cost less when originally being told of the additional costs.

I haven't had the deal done. Answering machine was full.

I spoke with the provider, and he said he wasn’t quite sure when he would get to me. He said he would contact me Sunday night, but I haven’t heard from him.

They were going to charge us about $1000 to do the job so we decided to go with another company that was half the price.

They were not able to perform the work (too busy), difficult to reach (full message box), and unwilling to provide any pricing info. upfront. Son of owner claimed he could not give an estimate or hourly cost, ball park etc. and they were booked solid for at least a week! Emergency situation and 1-2 weeks was not acceptable. I was also unhappy with the fact he was unwilling to give me any information on how pricing was done with out first seeing my home???? it was simple roof snow removal. how can he not know what he charges per hour, or per sq. ft. or give me any indication of where there price came from? I ended up calling Northern Exposure Roofing in Blackstone from your list. They came out next morning. Explained price upfront. Were knowledgeable, courteous, and did a great job. I was very happy with them.

It went very well. Work was performed efficiently, professionally in one day, company represntative was professional and courteous

Prompt on estimate, helpful with suggestions. found specialty shingles on-time completion professional finish

Coleman & his crew were on time and finished the job as estimated in 2 days. Neat & cleaned up of all debris & supplies.

First Class Roofing spent a lot of time at my home in February of 2014 addressing significant ice dam issues but more importantly correcting the issue with the installation of heating coils on those section of the roof that do not get enough sun in the winter. Having experienced ice dam damage two seasons prior I did not want to risk another issue. When I contacted First Class Roofing in February of 2014 I spoke with the owner and he quickly was able to calm me down and give me reassurance that my issues would be corrected for the long-term. Realistically I should have installed the heating coils two season prior but didn't want to spend the money. I knew after speaking with First Class Roofing that based on how the sun hits my home in the winter, this would be a reoccurring issue unless I had the heating coils installed. The crew was responsive, professional and knowledgeable.

Very courteous, they did a good job.

Painting needs to be redone as does the gutters. Cheap is not always better.

Great! Coleman Joyce and his crew were quick, neat and polite. Coleman's extensive remodeling experience helped me select the best roofing product to enhance my home's exterior. And it was affordable too!