First Class Roofing, Inc.

Founded 1974 • With Angi since August 2008

Providing Quality Work For Over 35 Years! Fully Licensed and Insured. Email - coley_joyce@hotmail.com

Awards and Badges

Angi Certified

Business Highlights

Emergency Services OfferedEmergency Services Offered

Images

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Verified Reviews

4.0

(58) Verified Reviews

Ratings Distribution

5

24

4

6

3

9

2

2

1

17

Rating Details

Price
4.3
Professionalism
4.2
Punctuality
4.2
Quality
4.4
Responsiveness
4.1

Read reviews by category

roof snow removal (36)roofing (28)snow removal (10)gutter repair (5)woodworking (3)house painting (2)chimney repair (2)window replacement (2)
Showing 1-25 of 58 reviews
Rob K.
5.0
10/14/2016
Once I signed the contract they scheduled the Work within one week. They worked quickly and efficiently with good workmanship. They addressed all of my concerns and followed up with me personally.
Description of Work
Roof stripped and installed. Chimney repointed, new lead and Cap.
Category
contractors, roofing, chimney repair
Hire Again?
Yes
Sharon P.
5.0
08/02/2016
Their large crew arrived early on the scheduled date and completed the entire roof the same day. We are very pleased with everything.
Description of Work
Full roof replacement
Category
roofing
Hire Again?
Yes
Carolyn C.
5.0
07/15/2016
First Class Roofing responded immediately to my inquiry and were out to provide an estimate right away. After meeting with the foreman for a thorough walkthrough of our project (including inside our attic to check for mold), he provided a very detailed explanation of the process and the materials they use as well as his observations of the condition of areas of the house adjacent to the roof that they could also address. He answered all of my questions left us with a shingle sample booklet with the various grades and warranties explained. The foreman provided a very competitive estimate (middle of three) later that day via email and was extremely responsive to my follow-up questions (visit their Facebook page, "First Class Construction & Roofing" and use Messenger to text with them - very convenient!). Once we made our decision, they were able to schedule us right when we needed and planned to complete the job in one day (colonial-style house w/garage). During the job, they draped the house and grass in the back yard to prevent damage/catch debris and were careful around our landscape. They left the property clean and used a magnetic roller to get all the stray nails. It was a really HOT day, but they pushed through and completed the job in one day as planned. Andrew reached out to us few times to ensure we were happy with the end results and to address minor points and questions. The roof looked great! We chose them over two other companies because of their responsiveness, customer service, and superior products (such as underlayment), process (such as # of nails per shingle, ice and water shield installation) and labor guarantee. They have an A+ rating with the BBB, are highly recommended on local FB groups and have many pictures on their FB site which was a plus. I highly recommend this company, it was a pleasure to work with them.
Description of Work
Roof Replacement
Category
roofing
Cost
$9,000
Hire Again?
Yes
David T.
5.0
05/09/2016
After 2 days of purchasing our new home, the roof was leaking in multiple spots and I was in desperate need of a roofer. After a number of sky rocketing estimates from other companies, First Class provided a very reasonable estimate. First Class installed my roof, bathroom vents, gutters and skylights in one day. Not only did that include installation, but cleanup as well! Their craftsmanship and attention to detail was exemplary. They took ample time to inspect my property further and informed me of any other recommended repairs. Because of the level of attention they provided to my home, I hired them to make the repairs, and we are in the process of replacing rotted clapboard and flashing, regrouting stone work, power washing home, and renovate the utility shed siding and install a door. First Class were the utmost professionals and I would highly recommend them!
Description of Work
New Roof New Gutters Install bathroom vents Install skylights Replace rotted clapboards Regrouting Power wash home Utility shed renovation
Category
gutter repair, roofing, siding, replacement windows, pressure washing, skylights, woodworking, doors
Cost
$20,000
Hire Again?
Yes
Rosemary S.
1.0
10/19/2015
We started discussing this project in April 2014. Coleman and son started a job on my house began with foyer and never completed it. Left it half done with horse hair plaster and all demolition in my garage and never returned. He removed molding and half a wall. He left wire loose wires hanging in the hall where my 90 year old Mother who served him coffee several times to trip over. He took a hammer and smashed holes in four of my walls!!! He said he was looking for insulation. I was totally taken in by his pleasant and what seem to be knowledgeable approach. Our business concluded for me when he accidently "butted dialed" me. I had just texted him to get a written estimate from him to get bank check which was required for funds to be released. (By the way I have all his texts.) He was speaking to a woman who he told he was charging me $10,000 more than than the job was worth. (Total job to be $30,000) This was an insurance claim from last years winter storm and he kept increasing the price and changing plan and never showing up when he said he would. I foolishly let him see what the insurance adjusted had written. Buyer beware. He is a scam and a man without character!!! Angies list should delete him. He was never paid for this job.
Description of Work
Insurance claim. Damage from ice damns from last winter's storm.
Category
insulation, plastering, roof snow removal
Cost
$30,000
Ed H.
5.0
10/10/2015
Coleman and Andrew were outstanding to work with. They were very professional and responsive while I was finalizing the claim and scoping the work. They took the time to explain all the materials so I could make a well informed choice. The work began on schedule. The roof itself was done in one day and it looks good. The remaining work required a few weeks. I greatly appreciated that they took the time to do the fascia, soffits, vents, and gutters just right. They did not cover any bad wood and made sure any needed repairs were identified and addressed. All the materials used were of good quality and superior to what was on the house before the work. The work looks great. The workers were polite and professional. They cleaned up the work space each day and regularly checked-in with me to make sure the work was to my satisfaction. They even made sure my old security lights were working (which they were not before the work started) and installed a new security light fixture as part of the work (I purchased the fixture). I will definitely work with First Class again for other home improvement needs.
Description of Work
Replace roof, fascia, soffits, gutters, and repaired damaged section.
Category
gutter cleaning, gutter repair, roofing, siding
Cost
$20,000
Hire Again?
Yes
john T.
5.0
06/09/2015
Overall very good. Excellent work and price. Would use them again. I recommend them.
Description of Work
New roof.
Category
roofing
Cost
$9,000
Hire Again?
Yes
Mark B.
5.0
05/28/2015
It went well from the quote to the clean up. They listened, advised and then did what they said they would do. "The yard will look better when we are done than it does now." The yard around the house did look better and the roof looked great.
Description of Work
Replaced roof shingles, rotten boards and lead chimney skirt.
Category
roofing, chimney repair, woodworking
Cost
$7,200
Hire Again?
Yes
Eileen S.
5.0
03/16/2015
I figured $299 was too good to be true. But after meeting the owner and he spelled out the fine print only covered 20 linear feet, I knew that my house roof would cost more for the work. He spelled out the extra charge and due to the emergency nature of the situation, I agreed and the work was done well and promptly.
Description of Work
Roof shoveled and ice dams broken up front and back of cape style house.
Category
roof snow removal
Cost
$1,200
Hire Again?
Yes
Jim G.
4.0
02/26/2015
They were nice, its just that it was hard to get in touch with them for scheduling.
Description of Work
I purchased this deal for snow removal.
Category
roof snow removal
Hire Again?
Yes
Juliet S.
5.0
02/23/2015
They were responsive when scheduling but they were a no call no show. They haven't responded since.
Description of Work
I purchased a deal from this company.
Category
roof snow removal
Cost
$299
Hire Again?
Yes
Mindy S.
1.0
02/21/2015
The provider accepted our payment and set an appointment to remove snow and ice from our roof, but canceled twice and then did not contact us again, despite repeated attempts to contact them. We now have roof and interior damage, as we had to wait for another service provider to schedule us in at the last minute.
Description of Work
The provider accepted our payment and set an appointment to remove snow and ice from our roof, but canceled twice and then did not contact us again, despite repeated attempts to contact them. We now have roof and interior damage, as we had to wait for another service provider to schedule us in at the last minute.
Category
roof snow removal
Cost
$299

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Mindy S.
1.0
02/21/2015
We scheduled an appointment and then had to cancel and reschedule numerous times. We wish they would have told us this from the start. We tried several times to contact them with no response.
Description of Work
We bought a Big Deal for snow and ice-dam removal.
Category
snow removal

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Alyssa O.
1.0
02/20/2015
I contacted First Class Roofing prior to purchasing the Big Deal to have my Mother in law's roof shoveled and de-iced. She had ice dams and already had a leak in a bay window. I asked Coleman when he could get out to her house and he said Monday, I contacted him on a Friday. I purchased the big deal and we promptly had a big snow storm which pushed our date out a few days. I can understand that, it was a big storm. However, over the course of the next few weeks we had snow storms off and on, but we were continually told by Coleman that he couldn't get there that week. Three weeks later and the icicles coming off the house were thick and long. She couldn't even see out of her house and we still did not have a firm date from Coleman. During a text session I was having with him he actually said "if you would like, hire someone else". We got the impression that he was making more money from customers without the Angie's list big deal purchase and so kept moving us to the bottom of his list.(I have no proof of this, but you should not make your customers feel like this) I have no idea about the quality of First Class Roofing's work, maybe it's stellar. However I would never use them again nor would I recommend them based on the poor customer service I received from Coleman.
Description of Work
Nothing.
Category
roof snow removal
Cost
$299

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
RICHARD F.
2.0
02/19/2015
He was supposed to put me on an appointment list. Yesterday he came to look at it and he explained he would be here this morning. At 1:00 pm he has still not arrived nor contacted me to give a reason. Why bother coming and looking at the issue if you will not show up to do the work? Now I will have to go through the same process with somebody else and wait longer.
Description of Work
He was supposed to come and clean my gutters and remove the snow from my roof.
Category
roof snow removal, snow removal

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Ronit K.
4.0
02/16/2015
The service provider did not have any openings for appointments, so I did not use the deal.
Description of Work
I bought a Big Deal for $299 for Snow and Ice-Dam Removal.
Category
snow removal
Cost
$299

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Sharon B.
5.0
02/16/2015
It went very well. He was clear about how busy he was and made me a priority as I had water leaking in my house. He and his crew were very polite and helpful. They cleared the snow and ice dams efficiently and even helped me to figure out where the water was coming from.
Description of Work
Coleman cleaned my roof and gutters of snow and ice dams.
Category
gutter cleaning, roof snow removal
Cost
$1,000
Hire Again?
Yes
Roberto & Maria R.
1.0
02/15/2015
HE DID NOT SHOW UP and kept stringing me on.
Description of Work
I bought the "deal" from Angie's list on February 3 for First Class Roofing to remove snow from my roof. The owner called me, looked at my house and said that he'd do the work within the next few days. He didn't show up. I called again, and he said, "tomorrow or the next day", still didn't show up. Now his "mailbox is full", and when he answered and heard it was me, he hung up on me. The last time I did get him several days ago, he was saying he was very busy with his "regular customers" and Angies List messed up by selling 65 of these deals, and they were supposed to have sold only 25. In the mean time, he keeps stringing me on. DON"T BELIEVE THIS GUY AND DON"T USE HIM!!!
Category
roof snow removal
Cost
$299

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Jennifer S.
1.0
02/15/2015
Sounds like they offered a service they weren't equipped to provide. But this is a crazy winter!
Description of Work
Called to say how busy they were and they would try to get to us - I said we would do it ourselves and hope they could get to us for the next storm but the storms have been coming so fast and frequently we've had to get on the roof ourselves - we now have ice dams everywhere and could really use some help but their phone mailbox is full so not sure how to reach them. Would like either service or a refund!
Category
roof snow removal
Cost
$300

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Devin G.
4.0
02/14/2015
I have had scheduling issues with the provider and am now requesting a refund for the big deal from Angie's List.
Description of Work
I purchased a big deal for $299 for Snow and Ice-Dam Removal
Category
roofing, snow removal

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Senthil Raj D.
3.0
02/11/2015
I was able to do most of the work myself.
Description of Work
I bought a Big Deal for ice dam removal.
Category
roof snow removal
Cost
$299
Hire Again?
Yes
Terese H.
1.0
02/11/2015
Initially he responded back right away and advised he would be out the beginning of this week. When I called back, I couldn’t leave a message because the voicemail was full. This morning I got a reply through my Angie’s List messaging center and he advised they weren’t going to be able to make it. I feel like he should honor this service appropriately if he is offering it.
Description of Work
I purchased a big deal for snow and ice dam removal.
Category
snow removal
Cost
$299

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Kenneth B.
4.0
02/11/2015
I wasnt able to use the deal because he was too busy and hasnt been able to make it up to where I'm at.
Description of Work
I purchased a big deal for snow and ice dam removal.
Category
snow removal
Cost
$299
Hire Again?
Yes

Service Provider Response

At First Class Construction we strive to please all our customers to the fullest extent. We are a family owned business who take pride in our level of customer service. Unfortunately, during the historic snowfall in February 2015, we and other service providers were inundated with calls from existing and new customers. We worked day and night for several weeks to reach and help as many customers as possible. We apologize to those we were not able to accommodate, the call volume was simply overwhelming. In thirty five years of business we have never deliberately not returned a call or missed an appointment. These recent circumstances were unusual and very difficult for both homeowners and service providers. Thanks Coleman
Evelyn and Steven R.
5.0
02/11/2015
They are very prompt, professional and courteous. They did a great job.
Description of Work
They removed the ice from my roof and gutters.
Category
gutter repair, roofing, roof snow removal
Cost
$1,800
Hire Again?
Yes
Ajit P.
1.0
02/11/2015
He was supposed to show up on saturday but he never called and never showed up. Saturday was not the first time he say he was coming, he kept saying he was going to come and never show up multiple times.
Description of Work
$299 for Snow and Ice-Dam Removal.
Category
roof snow removal
Cost
$299

Phone

Address

P.O Box 231

Walpole, MA 02081

Sunday
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM

Website

http://www.firstclassconstructionandremodeling.com

Other Information

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Licensed
Trade License Number
CS-091588
Trade License Locale
Massachusetts
Trade License Authority
Massachusetts: Contractors - Public Safety
Trade License Expiration
07/27/2024
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

FAQ

First Class Roofing, Inc. is currently rated 4.1 overall out of 5.

First Class Roofing, Inc. is open:

Sunday: 8:00 AM - 8:00 PM

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:00 AM - 8:00 PM

Wednesday: 8:00 AM - 8:00 PM

Thursday: 8:00 AM - 8:00 PM

Friday: 8:00 AM - 8:00 PM

Saturday: 8:00 AM - 8:00 PM

First Class Roofing, Inc. accepts the following forms of payment: Check, Visa, MasterCard, Discover

Yes, First Class Roofing, Inc. offers free project estimates.

No, First Class Roofing, Inc. does not offer eco-friendly accreditations.

Yes, First Class Roofing, Inc. offers emergency services.

Yes, First Class Roofing, Inc. offers warranties.

First Class Roofing, Inc. offers the following services: Roofing, carpentry, gutters