First Class Roofing, Inc.

Once I signed the contract they scheduled the Work within one week. They worked quickly and efficiently with good workmanship. They addressed all of my concerns and followed up with me personally.

Their large crew arrived early on the scheduled date and completed the entire roof the same day. We are very pleased with everything.

First Class Roofing responded immediately to my inquiry and were out to provide an estimate right away. After meeting with the foreman for a thorough walkthrough of our project (including inside our attic to check for mold), he provided a very detailed explanation of the process and the materials they use as well as his observations of the condition of areas of the house adjacent to the roof that they could also address. He answered all of my questions left us with a shingle sample booklet with the various grades and warranties explained. The foreman provided a very competitive estimate (middle of three) later that day via email and was extremely responsive to my follow-up questions (visit their Facebook page, "First Class Construction & Roofing" and use Messenger to text with them - very convenient!). Once we made our decision, they were able to schedule us right when we needed and planned to complete the job in one day (colonial-style house w/garage). During the job, they draped the house and grass in the back yard to prevent damage/catch debris and were careful around our landscape. They left the property clean and used a magnetic roller to get all the stray nails. It was a really HOT day, but they pushed through and completed the job in one day as planned. Andrew reached out to us few times to ensure we were happy with the end results and to address minor points and questions. The roof looked great! We chose them over two other companies because of their responsiveness, customer service, and superior products (such as underlayment), process (such as # of nails per shingle, ice and water shield installation) and labor guarantee. They have an A+ rating with the BBB, are highly recommended on local FB groups and have many pictures on their FB site which was a plus. I highly recommend this company, it was a pleasure to work with them.

After 2 days of purchasing our new home, the roof was leaking in multiple spots and I was in desperate need of a roofer. After a number of sky rocketing estimates from other companies, First Class provided a very reasonable estimate. First Class installed my roof, bathroom vents, gutters and skylights in one day. Not only did that include installation, but cleanup as well! Their craftsmanship and attention to detail was exemplary. They took ample time to inspect my property further and informed me of any other recommended repairs. Because of the level of attention they provided to my home, I hired them to make the repairs, and we are in the process of replacing rotted clapboard and flashing, regrouting stone work, power washing home, and renovate the utility shed siding and install a door. First Class were the utmost professionals and I would highly recommend them!

We started discussing this project in April 2014. Coleman and son started a job on my house began with foyer and never completed it. Left it half done with horse hair plaster and all demolition in my garage and never returned. He removed molding and half a wall. He left wire loose wires hanging in the hall where my 90 year old Mother who served him coffee several times to trip over. He took a hammer and smashed holes in four of my walls!!! He said he was looking for insulation. I was totally taken in by his pleasant and what seem to be knowledgeable approach. Our business concluded for me when he accidently "butted dialed" me. I had just texted him to get a written estimate from him to get bank check which was required for funds to be released. (By the way I have all his texts.) He was speaking to a woman who he told he was charging me $10,000 more than than the job was worth. (Total job to be $30,000) This was an insurance claim from last years winter storm and he kept increasing the price and changing plan and never showing up when he said he would. I foolishly let him see what the insurance adjusted had written. Buyer beware. He is a scam and a man without character!!! Angies list should delete him. He was never paid for this job.

Coleman and Andrew were outstanding to work with. They were very professional and responsive while I was finalizing the claim and scoping the work. They took the time to explain all the materials so I could make a well informed choice. The work began on schedule. The roof itself was done in one day and it looks good. The remaining work required a few weeks. I greatly appreciated that they took the time to do the fascia, soffits, vents, and gutters just right. They did not cover any bad wood and made sure any needed repairs were identified and addressed. All the materials used were of good quality and superior to what was on the house before the work. The work looks great. The workers were polite and professional. They cleaned up the work space each day and regularly checked-in with me to make sure the work was to my satisfaction. They even made sure my old security lights were working (which they were not before the work started) and installed a new security light fixture as part of the work (I purchased the fixture). I will definitely work with First Class again for other home improvement needs.

Overall very good. Excellent work and price. Would use them again. I recommend them.

It went well from the quote to the clean up. They listened, advised and then did what they said they would do. "The yard will look better when we are done than it does now." The yard around the house did look better and the roof looked great.

I figured $299 was too good to be true. But after meeting the owner and he spelled out the fine print only covered 20 linear feet, I knew that my house roof would cost more for the work. He spelled out the extra charge and due to the emergency nature of the situation, I agreed and the work was done well and promptly.

They were nice, its just that it was hard to get in touch with them for scheduling.

They were responsive when scheduling but they were a no call no show. They haven't responded since.

We scheduled an appointment and then had to cancel and reschedule numerous times. We wish they would have told us this from the start. We tried several times to contact them with no response.

The provider accepted our payment and set an appointment to remove snow and ice from our roof, but canceled twice and then did not contact us again, despite repeated attempts to contact them. We now have roof and interior damage, as we had to wait for another service provider to schedule us in at the last minute.

I contacted First Class Roofing prior to purchasing the Big Deal to have my Mother in law's roof shoveled and de-iced. She had ice dams and already had a leak in a bay window. I asked Coleman when he could get out to her house and he said Monday, I contacted him on a Friday. I purchased the big deal and we promptly had a big snow storm which pushed our date out a few days. I can understand that, it was a big storm. However, over the course of the next few weeks we had snow storms off and on, but we were continually told by Coleman that he couldn't get there that week. Three weeks later and the icicles coming off the house were thick and long. She couldn't even see out of her house and we still did not have a firm date from Coleman. During a text session I was having with him he actually said "if you would like, hire someone else". We got the impression that he was making more money from customers without the Angie's list big deal purchase and so kept moving us to the bottom of his list.(I have no proof of this, but you should not make your customers feel like this) I have no idea about the quality of First Class Roofing's work, maybe it's stellar. However I would never use them again nor would I recommend them based on the poor customer service I received from Coleman.

He was supposed to put me on an appointment list. Yesterday he came to look at it and he explained he would be here this morning. At 1:00 pm he has still not arrived nor contacted me to give a reason. Why bother coming and looking at the issue if you will not show up to do the work? Now I will have to go through the same process with somebody else and wait longer.

The service provider did not have any openings for appointments, so I did not use the deal.

It went very well. He was clear about how busy he was and made me a priority as I had water leaking in my house. He and his crew were very polite and helpful. They cleared the snow and ice dams efficiently and even helped me to figure out where the water was coming from.

HE DID NOT SHOW UP and kept stringing me on.

Sounds like they offered a service they weren't equipped to provide. But this is a crazy winter!

I have had scheduling issues with the provider and am now requesting a refund for the big deal from Angie's List.

I was able to do most of the work myself.

I wasnt able to use the deal because he was too busy and hasnt been able to make it up to where I'm at.

They are very prompt, professional and courteous. They did a great job.

Initially he responded back right away and advised he would be out the beginning of this week. When I called back, I couldn’t leave a message because the voicemail was full. This morning I got a reply through my Angie’s List messaging center and he advised they weren’t going to be able to make it. I feel like he should honor this service appropriately if he is offering it.

He was supposed to show up on saturday but he never called and never showed up. Saturday was not the first time he say he was coming, he kept saying he was going to come and never show up multiple times.