Titan Plumbing & Heating

Not well. I never received a return phone on how to proceed, or an offer for a full refund.

Our issue is an aging sewer line that needs frequent cleanings (every 6 mos. or more), we are considering expensive excavation work and want to see the condition of the line prior to spending upwards of $4000. On date of service, the technicians arrived, were punctual and courteous, set up televising equipment, new and high quality, some difficulties in making a dvd copy and locating the camera once in the sewer line, technicians were generous with their time in trying to figure out the equipment, a little disappointing not to have a more detailed product, but very helpful considering the televising was offered as a free service. Then the technicians rodded the line - I think this is basically using a mechanized snake. No problems there, and our sewer line seems to be operating with no issue following the procedure. For $99 a great service - since even the rodding alone usually costs $250 or more. Now we also have a DVD as a resource in determining our next course of action.

We purchased two home humidifier coupons through an Angie's List Deal of the Day, one for each unit in our building. The folks from Titan came out to assess, let us know that some modification would be necessary at an additional cost, and offered to cancel the coupon if we didn't want to do the modification. We chose to proceed. They returned on the service date and installed the equipment. Professional and courteous, no issues with the installation, new humidifiers have been working fine.

I needed a gas stove disconnected to have new flooring installed. I got a quote of $580 to have my stove disconnected and then reconnected at another day. That is an outrageous amount of money for what amounts to 10-15 minutes of work. I ended up doing the work myself. I'm very disappointed with this company. They seemed to be taking advantage of the situation as I was already in the middle of having my floor dismantled and needed the stove out.

They are expensive from what I know from other plumbers, but they do a great job. I can count on them to do the job if I chose to use them. They are very thorough and professional.

They were good at what they did. They are expensive because of their overhead but they are a good company.

They confirmed the appointment, showed up on time, and got the job done promptly. It wasn't an overly tough project, but it involved a degree of problem-solving and experience. After I forgot to show them my Angie's List coupon, they accepted it after the fact. I appreciated this a lot.

During last year's annual plumbing maintenance visit (we have a service contract with Titan that includes these visits), Jared warned us that this toilet was going to need to be replaced. And he was right. Thanks to the warning, we were able to budget for the replacement - much better than having to scramble to find the money! We got a lower price because of our service agreement, and were able to use one of Titan's Big Deals to get a discount. When we were ready, Jared came out to discuss options for disabled-friendly toilets, and recommended a particular Toto model. His recommendations matched my research, but then again, I've always had good, thoughtful advice from the folks at Titan. Jared came back a week later, and in less than two hours he was done. He left behind a tidy bathroom....and a sparkling new toilet!

At first we went with Titan for our new furnace. We found them to be the best overall cost as well as the most professional and personable of all the quotes. They were not the least expensive but I found their pricing to be fair for larger projects. The owner Tim was very friendly and helpful on the estimate and made the whole process very easy to understand. The workers who came in were clean and polite. We were so pleased we have called back several times for various projects. We had a hot water tank break and Titan was there in a day to fix it. We have called in on the weekends and recieved a speedy response and quick service in our emergency. They have a great service and work ethic. I would recommend them to anyone who need a good honest plumber.

They seem very good and I was relieved to get my furnace cleaned and looked at. They will come back in the spring and check everything over for me then, too. They provide very good service. The owner/manager was very courteous and thorough. He didn't put any pressure on me to sign up for the service plan.

Used the $349 offer from Angies list for installation of humidifier.Was told that the unit for water supply was not legal in Ma. so I would have to have a shut off installed. The cost would be $257. What was I to do, I told him to go ahead and do it. The person was on time and did good work but the bait and switch was not appreciated. The $349 job ended up $606. For that reason I would not use them again.

12/16 Never arrived for first appointment I had to call them to find out they were not coming rescheduled for 12/29 showed up late in day, did not have proper equipment had to go back to previous job. Spent little time at furnace most of time spent getting specs for other work I asked to have done at later date. Six weeks later, furnace malfunctions, should have been caught if inspection/cleaning had been performed properly. Called early in morning no response til late in day, had to call another heating cont. who also showed me how dirty my furnace was suggesting I have it cleaned. Told him just done he took me down and showed me, obviously not cleaned 6 weeks ago. Also never got estimate for other work - need more returns and heat ducts for recent addition also a whole house humidifier. Through Abbie's list requested full refund rec'd it this week.

We had a loud humming sound develop in our pipes that resonated through the house. First thought it was the water meter - no change when the city changed it out. Called Titan Plumbing & Heating and they came out within 2 hours. I found the cause prior to Jason's arrival (slow leak in the outside faucet). He looked around to be sure there was nothing else wrong. He didn't charge us anything and was very professional.

Inspected toilet. Replaced flapper. Did the Blue Dye test. Evaluated further need for repairs (floater). After consulting with Client and agreement on price, they replaced it. Overall service was for around 30 minutes.

I'm new to the area and didn't have a plumber. The dishwasher was an immediate problem and the old toilet was something I'd been meaning to have looked at since we moved in. I went to Angie's List and chose Titan Plumbing & Heating because of their high ratings and because of their proximity to where we live. The plumber, Jason, arrived promptly and it was immediately apparent that he knew what he was doing. Jason was pleasant, professional, personable and thorough and very knowledgeable on any issue that we asked about. He was very responsive to our concerns and to all questions. After numerous tests of our plumbing, tubes, drainage, disposal unit, etc, he concluded that the dishwasher problem was an issue with the appliance itself (an analysis that ultimately proved to be correct) and not a plumbing issue. He told us that we would need an appliance repair service. He even offered to help find one but we knew we had Angie's List as a resource. He then went to work on the 2 toilets. Jason offered and priced out 3 options for the toilets - a minor rebuild, a major rebuild and replacement. On the final option, he suggested two alternatives: either have Titan supply and install a new toilet or have us purchase our own toilet and have them install it. He specifically outlined the pros and cons (as well as specific relative costs) for each option and patiently responded to all of our questions and concerns. We did not feel pushed or led in any direction and, at all times, we were impressed with Jason's professionalism and scope of knowledge. In the end, we decided to purchase our own toilet and have Titan install it. There was no charge for Jason's prolonged visit and we willingly agreed to pay half down on the ultimate cost of Titan's installation. We left it that we would call Jason for the install when we received the new toilet. Jason left for his next job in another town. Some time after Jason's departure, I discovered that water had begun to seep into the dishwasher again. Without much hope of assistance at this time, I called the company again, fearful of another dishwasher overflow. They were pleasant and concerned on the phone and told me they'd try to get hold of Jason. They were able to. Jason called me right back and said he'd be on his way back to our place. Wow. In the meantime, he said he'd pursue some further thoughts on what the issue could be with the dishwasher and would share them when he returned. Upon return, he patiently repeated all his tests and confirmed his original diagnosis. This time, he turned off the water to the dishwasher totally so that we'd have no concern about more leakage until we could get an appliance repair person in. He apologized profusely, when he hold us that he would have to charge for this 2nd trip to our house in the same, but he only charged us $100 for the visit - less than Titan's normal house-call charge and, in my opinion, extremely reasonable for all the time that the ever-pleasant and engaging Jason spent at our house. Jason returned and installed the toilet after it was delivered. Very satisfied with his service. The only negative about Titan is that I think their prices are high. But they do good work.

It was no pressure, extremely easy, and thorough experience. The prices were not very high, I think they were on par with plumbing services. He was just a nice guy and patient while I have a 2 year old running around. He fixed the issue and was very knowledgeable about our steam system (many plumbers don't know what that it is anymore). He advised us without upselling what else we need to do in our old house. He gave us options and notified us what could wait. We ended up signing a gold level maintenance contract ($350 of the cost) with them. We will probably change the hot water heater at some point.

Jared was professional and he and his team explained the process and work that needed to be done with the boiler. We initially signed up with the Big Deal promotion but misread the deal to include gas forced hot water systems. Jared explained our poject was more labor intensive and instructed us to contact Angie's list for a refund. Angies list promptly refunded our money. Jared was also able to give us quotes for future maintenance related work that needed to be done as well. He was very thorough and provided all the pricing and services up front. They have an annual maintenance program that you can sign up for which would get you discounts on future services and priority emergency service.

Excellent service, I filed a report yesterday that Titan had been unresponsive but they contacted me immediately . They sent Jared out the next day and he carefully examined my heating and disposal issues. I like that he gave several options for each problem and found one or two other issues he noticed while working. The pricing was reasonable and Jared is very knowledgeable . I have used Titan for years and will continue to to so, the phone issue I had last week is under investigation by Jared himself.

All my experience with Titan to date has been excellent. Jared's knowledge and competence, along with his open and informative personality, made everything very satisfactory. I wil say that I probably could get the work done elsewhere for less but I have learned over time that you get what you pay for. I feel that prompt response, competent work and peace of mind are worth something extra.

I had a new water heater on my mind for awhile due to the age of my current one and after buying a discount membership for a toilet installation (not related to this review but that one went fine) I decided to have Titan come back and do the installation. I had noticed a slowly growing stain on my dining room ceiling and asked him to troubleshoot that as well. Jared guessed at condensation over the hot summer due to the unuse of the upstairs fixtures and that it would be a fee for him to open the ceiling to take a look and that I should do it myself. I did so and discovered a very slow leak from a water line solder joint. Jared and colleague came back to repair the bad section and further opened the ceiling and replaced the pipe for $245, which appeared to be a standard price from his list. I was given a few options for a new water heater and chose a power vented one. The quote itemized much of the work, except electrical which I would need to handle myself. Jared recommended an electrician but after looking him up on the state's licensing website, he showed as an apprentice with an expired license. Needless to say, I chose another company from Angie's List. Jared and colleague returned after the electrical work to install the water heater. He took time to place the unit and piping carefully in a cluttered area and efficiently completed all the hookups and flushed the system. Jared is polite and knows his stuff but talks quickly which may come across to some people a little salesman-like, but will answer all your questions to your satisfaction.

Came to inspect the toilet as part of special Angie's List offer. Decided toiler needed replacement. Came the following week (12/6/11) to install new toilet. Was a half hour late but called with the target time to say he would be an half hour late. Very pleasant and efficient. Worked for about an hour and a half. Cleaned up nicely after work. I was pleased with the work and am pleased with the toilet.

I was upset that the "diagnostic fee" was not disclosed, and that the $188 fee for the second visit with the part was simply rewarding Titan for not having the part in inventory. I refused to pay the diagnostic fee and terminated my business relationship with Titan. To his credit, the young serviceman was very polite and diplomatic about this.

Jarod came out to replace 3 parts on my furnace (expansion tank, T&P, pressure relief valve) after I discovered water in my basement. This repair should've been $200 in parts plus labor and they charged me $1138!! I paid it because it was an emergency. These 3 parts simply screwed on light light bulbs (no solder)!! About an hours worth of work. WAY TOO EXPENSIVE!! One problem was that Jared didn't solder back the copper pipe on the pressure release valve which is REQUIRED by code! He put it on with a coupler and told me it was okay like that! I asked him about it and he said it was "fine like that so you can change the valve without cutting off the pipe every time." Also, because he didn't purge the system after replacing these 3 parts, he caused an air gap in my 3rd zone which made us lose heat all night on the floor where we sleep!! When questioned about purging the system after he replaced the 3 parts, he said it was $200 if I wanted him to purge the system! NONSENSE!! I called Jarod the following day after we lost heat and he said "well it wasn't anything I did yesterday." MORE NONSENSE!! Lastly, he tried to seem like he was saving the day by showing me that the temp in my furnace was at 220 degrees. He turned it down to 180 where he said it should be and blamed the plumber who installed my furnace. Steam is made at 212!!! He thought I was a stupid homeowner!! There is no way that I've been living with this newer boiler for 7 years at 220 degrees! I would've had a ton of serious problems!! I've never had any issues. I will NEVER use this company again...even in an emergency!! The F rating for price, quality, and professionalism are obvious from reading this post. The A rating responsiveness and punctuality was for how promptly they called me back and showed up at my home. The A ratings simply could not raise the overall experience with this company for the work they performed.

Prompt return call; arrived on time; gave estimates with various options; explained everything; performed work neat and cleaned up afterwards.

We believe they replaced the flapper on our toilet with one that is too big. You now have to hold the handle down for it to flush completely. They said our toilet could give way any day because the tank has been repaired. I am not satisfied with their service, price and reason for being late. They said they had a flat tire but they did not call me to let me know. If they would have just called me to let me know they were going to be late I would have understood.