Clean Joe

This summer, while I was on vacation, my first floor apartment suffered significant smoke damage from a fire in the basement. Having never dealt with a fire in my life, I had no idea what to do next. Enter Clean Joe! Joe was incredibly helpful in explaining how the insurance process works and what I was entitled to as part of my renter's policy. His professionalism, attention to detail, and down to earth demeanor took all the stress out of the situation. Within 24 hours, Joe's crew was on site to give my apartment a top to bottom deep cleaning. My unit has never looked or smelled better; you would never of know that there was smoke damage! Dealing with a fire can be incredibly stressful, especially if it's your first time. If you're looking for someone who is experienced, courteous, and customer service oriented, look no further than Clean Joe - best in the business, bar none!

They showed up on time and did a good job at a reasonable cost. I would use them again.

Joe came with equipment, but it didn't fit through the crawl space door. Joe spent an hour sharing ideas on how to go forward. Joe did not charge me a cent! His advise was invaluable and will save me lots of bucks. Thank you Joe!

It was OK but not as good as I expected. Maybe I expected too much.

They did an awesome job, especially getting the kitchen grout cleaned to look like new. They also resealed the grout to help keep it clean. Second use we had the do more carpets and some bathroom tiles. Same good results. Definitely recommend them and will use them again.

I've used them in the past, and they're reliable and do a good job.

See previous. The service was not provided because they never called me back to confirm it.

Joe arrived on time and was very courteous. He did a thorough job and left everything in good condition.

On the day of service the provider Joe called early in the morning to say he was going to be late because of an emergency flooding job. We appreciated the heads up.Later he called again to say he was on his way. Again we appreciated the call, arrival took another 1 1/2 because of traffic. We quickly agreed on a price for the extra areas that were not covered in the big deal. The cleaning was completed in a timely fashion and the carpets looked good. The only problem I had with the encounter was that immediately on arrival I was told that any stain removal would require "deeper" cleaning or scrubbing which would cost $ 9.00 extra per carpet area. The same for sanitizing. Normally that kind of cleaning is included in the price given, unless a carpet is extremely soiled or stained which was not the case. Also in the original offer "protection" of the carpets was included in the price. I declined the offer for the extra charge (except for one carpet) and asked for just a good normal cleaning. But I was repeatedly asked to reconsider and pay the extra charge for several other carpets. I again declined and in the event I think the job was well executed without the extras. Had it not been for this extra haggling and pressure to pay more the whole encounter would have been positive because I was satisfied with the work. But because of this I will not be able to use this service again.

Joe the owner came out to do the cleaning himself. He was friendly, quick and courteous and accommodated my schedule. The cleaning job he did was very good.

FANTASTIC. Talk about getting into every nook and cranny...they were amazing. Not only did they clean all the stuff you'd expect they opened every closet, every drawer and cleaned everything in there. Each individual spice jar on the top shelf of my pantry was cleaned for crying out loud! Insurance paid for it so that was nice. Therefore I do not know offhand how much it cost but the work itself was top notch.

I bought the three room deal for $ 135.00 had two bedrooms and 100 square ft in basement. I expected to pay a little bit more for the basement rather than a normal square room. I was told after they arrived that the $135.00 was for very basic cleaning only and they would do just the basement at that price so I ended up paying an additional $160.00 to have the two bedrooms done I would use their service again but would definetly ask up front for additional fees as well as clearidy what the expectations are. I felt the deal was really not authentic.

The office staff was very friendly and helpful when scheduling appointment. The serviceman was professional, and did a great job. 4 bedrooms, hall, stairway and small area rugs were cleaned. Promotional price was for cleaning only a little extra for stain removal, but it was worth it. A great deal for so many areas and done well.

They did a great job, and I've used them multiple times

Carpet had not been cleaned in 20 years. Cleaner did a very thorough job: two complete passes including runner on stairs, plus extra work on spots. Carpets look much better.

Did a good job of cleaning the carpet at my house.

Bruce was very nice. He was hired by our PA whom he has a reciprocal relationship with. He met with my husband when we had ice damming issues. He showed him many areas throughout the house that had water infiltration but did not take pictures even though he had an IR camera with picture capability. My husband took pictures of Bruce's camera which showed the damage for a few areas. Seemed a little odd to have my husband taking pictures over his shoulder. He was present when the insurance adjuster came. They had prior dealings and did not get along so he did not say much of anything. Sadly the PA walked out on our case and with him went Clean Joe. They would not come back to do the job which in retrospect was fine as our insurance company did not at all like them or want to work with them.

I have the angies list monthly magazine and the ad is for whole house for 99.00 and 9.00 additional rooms for shampoo and steam process,,,I called to book an appointment and was also quoted the same price of 136.00 by the girl on the phone,,,So the father came and complained several times about the stairs ( i live on the 3rd floor of a condo unit) and told him we have an elevator which he refused..After he was all set up, he informed me that the price was $225.00, I showed him the ad and told him i also was quoted the price on the phone...He said take it or leave it, I have to pay for my $100,000 van!,.. Stupidly I said go ahead and he was done in 35 minutes with my check...I see now he has a deal for 199.00 for 5 rooms....I only had 4 and where did the 225.00 come from. He kept telling me how America is truly the land of opportunity------no kidding when u swindle innocent people.

It was good. We paid 20 dollars more. They were fantastic.

I had a leak in my house. He cleaned it up. He took down my ceiling and flooring. He removed the water and used dehumidifiers. He was very good. He came right away. Insurance covered the charge. The guy was very approachable and efficient. As a single woman, he wasn't intimidating. I felt like he was taking care of me. The crew was also efficient and polite. They cleaned up after themselves and didn't leave any mess behind. When they were taking down the ceiling, they put tape on my kitchen cabinets to keep dust from getting into them.

I called Joe after attempting to work with service pro. I am so happy I did because he was not only fast, he was friendly, honest, and very accommodating. I would recommend Joe to my Grandmother that's how trustworthy he is. We really enjoyed working with him and his crew. I would do it again in a second.

2 couches and a rug were cleaned. When they were done everything they said that would be removed by cleaning had been removed. Those areas that were very worn looked better, but as they had pointed out did not return to the same quality as the rest of. They were very efficient, neat, and very true to their word. I would definitely use them again. I don't remember the exact price but I was very surprised at the cost. In fact I kept asking if it was the right cost! They were very good!

He came with good equipment. He was punctual and quick. I asked about getting an estimate for grout cleaning and I will consider using them for that. I wasn't going to do the hallway but he offered and I went ahead and had them clean the hallway and steps. The price was reasonable.

-Clean Joe is very responsive! They are actually the only one that has a representative answering the calls on Saturday morning among many companies that I tried to reach. I had to leave msgs with other companies. -Joe showed up quickly, on time, and he arranged staff to start the cleaning job within an hour. Very efficient and these guys are fast. -The equipments they have are new and powerful. The dehumidifier is so big and powerful. It absorbed a lot of water from the the room. Nice work.

I had a leaky pipe behind the wall of my tub and water was going down into my tenants bathroom walls and ceiling causing not only water damage but mold. I was so scared that the costs were going to fall on me, but Josef at Clean Joe explained to me that my homeowners insurance would cover the work. The process was so easy - he handled everything for me. Due to the extensive scope of the damage I my insurance covered the costs for 2 brand new bathrooms (less deductible), and I couldn't be happier Also too the job was completed so quickly and the workers were great. I even had a cold which my asthma was acting up and they completely blocked off the entire area with zippered plastic to make the rest of my home dust free.